--- description: Learn more about Quiq price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.ie/software/166780/quiq-messaging Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/166780/quiq-messaging?page=2) > Quiq is the agentic AI platform that helps enterprises resolve customer needs with confidence, at scale. > > Verdict: Rated **4.5/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Quiq? Serving enterprises with thousands of customer interactions a year in retail, travel \& hospitality, automotive, consumer services, insurance, financial services, banking, healthcare, and eCommerce. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 37 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Quiq - **Location**: Bozeman, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$6,000.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Pricing is conversation-based, not seat based, starting at $500 per month. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Canada, Mexico, New Zealand, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Escalation - Audience Targeting - Automated Responses - Automated Routing - Autoresponders - CRM - Call Centre Management - Chat/Messaging - Chatbot - Computer Telephony Integration - Contact Management - Customer Experience Management - Customisable Branding - Dashboard - Email Management - Feedback Management - File Sharing - Human Handover - Inbox Management - Knowledge Base Management - Lead Distribution - Lead Qualification - Live Chat - Mass Texting - Message Personalisation - Mobile Access - Mobile Coupons - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Scheduled Messaging - Service Level Agreement (SLA) Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics - Workflow Management ... and 6 more features ## Integrations (4 total) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Support Options - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) - [SMS Marketing Software](https://www.capterra.ie/directory/30842/sms-marketing/software) - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software) ## Alternatives 1. [Lime Connect](https://www.capterra.ie/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) 2. [Freshdesk Omni](https://www.capterra.ie/software/1052970/Freshdesk-Omni) — 3.6/5 (5 reviews) 3. [Clepher](https://www.capterra.ie/software/1037558/clever-messenger) — 4.8/5 (88 reviews) 4. [Wati](https://www.capterra.ie/software/204314/wati) — 4.6/5 (202 reviews) 5. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Good tool for Real Time Messaging" — 4.0/5 > **Paulo** | *13 September 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems > > **Cons**: It requires a lot of learning to get full usage > > It is a great experience being part of a large company ----- ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8 April 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Cons**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Verified Reviewer** | *4 December 2020* | Telecommunications | Recommendation rating: 1.0/10 > > **Pros**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Cons**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13 August 2019* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Cons**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21 May 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: The setup was super easy, it's easy to navigate and use. > > **Cons**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/166780/quiq-messaging?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/166780/quiq-messaging) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data