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About NordVPN

NordVPN is the #1 VPN in the world featured by Forbes, PCMag, CNET, TechRadar, and other media and review platforms.

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Pros:

The user interface is very easy to use and connects rapidly.

Cons:

Plan renewal dates seemed to change over the 3 months I used it so I missed this first cancellation date so needed to pay for an extra month.

NordVPN ratings

Average score

Ease of Use
4.6
Customer Service
4.3
Features
4.6
Value for Money
4.4

Likelihood to recommend

8.6/10

NordVPN has an overall rating of 4.6 out 5 stars based on 1,357 user reviews on Capterra.

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Filter reviews (1,357)

Maria
Maria
Marketing student in US
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

protection and privacy

4.0 2 months ago New

Comments: It is safe and reliable to use, anyone can use it and it does not require long training processes

Pros:

Its connection speed has been correct without closing or saturating, its cybersecurity has been perfect for protection against malware, always protecting the equipment from any damage that may be caused or from any type of malware that wants to enter without being detected. Its price is economical for so many functions that have been well used

Cons:

I don't dislike it at all, everything has always worked correctly since the first day of use

Ivan
Internal trainer and technical support in Croatia
Retail, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

NordVPN - Not a bad solution

4.0 3 weeks ago New

Comments: After the initital troubles I set it up and it runs all the time. When I want to access some country VPN for whatever reason I can do it quickly. Overall, it is an OK VPN app but I wouldn't say it is the best there is.

Pros:

I like the main app screen which directly offers to quick connect to a VPN servers. Also, the main screen offers the option to easily switch server in the selected country but also change it right there and connect to another country. I like the option of encrypted storage.

Cons:

The fact it took me two days to set up the app so it works and lets me open pages on my mobile device, I had issues with page loading even though I set up everything according to their knowledge base. Also, the support is fast but don't have a lot of answers except for those that are already available on their pages. I was connected to 5 or 6 agents in 45 minutes until I gave up and managed to solve the issue myself.

Jacob
Jacob
Attorney in US
Verified LinkedIn User
Law Practice, Self Employed
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Solid product but they will steal your money

3.0 last month New

Comments: Product is great but customer service is terrible. I was 2 days late in canceling my subscription, but they refused to refund my money for the month even though I hadn't used the service in those 2 days and no longer needed it. They said it went against company policy, but that's really just an excuse to steal my money. Make sure you stay on top of your account if you purchase their product, or they will screw you.

Pros:

The product itself actually works fairly well most of the time

Cons:

Terrible customer service, terrible policies. They will steal your money.

Lois
Lois
Copywriter in Cyprus
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Most robust VPN out there - but watch out for pricing

5.0 2 months ago

Comments: Overall it's the superior VPN provider so despite its drawbacks it's the best of the bunch. I've used it in the UK, Mauritius, Thailand, Egypt, Australia, and a few other countries and it's always worked well.

Pros:

It's reliable, it doesn't randomly disconnect, and you have control over the countries and servers you can choose. It also doesn't seem to affect internet speed and seems to be the only VPN that reliably works with online streaming services. Works well on both mobile and desktop.

Cons:

It's a bit more expensive than other providers and if you don't check your plan they increase it without asking... Also my desktop app seems to want to restart every other time I open the laptop which I don't think is normal or it's at least inconvenient.

Evandro Cláudio
Administrator Assistant in US
Accounting, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

NordVPN and the wonders of cloak mode

4.0 2 months ago New

Comments: I wanted to use Nordvpn because of the cloak mode for websites that block vpn.

Pros:

The fact that it has an feature that allows website to not detetec that you're on a vpn proxy connection is super

Cons:

The prices are exorbitant but for that cloak mode it's kinda worthy.

David
Professional Nurse in US
Medical Devices, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Free of malicious malware

4.0 4 weeks ago New

Comments: a pleasant experience and above all safe, there are no failures and their servers are fast as they promise from the beginning

Pros:

NordVPN has prevented me from downloading malware on my computer, putting all the information stored at risk, it detects malicious malware that wants to enter the system in time, it has reliable security that allows me to browse safely without fear of putting my data or information at risk, it provides a good connection speed without annoying loading times

Cons:

everything is good and it has worked as it should correctly, I have no comments of displeasure or that they can improve

Caitlin
Website Owner in US
Writing & Editing, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Good security service for business or personal use

4.0 2 months ago New

Comments: NordVPN is a solid choice for users seeking strong security for their business or personal accounts with a robust feature set. Its extensive server network and privacy policies make it a great option for both casual users and those focused on security. However, potential users should consider the pricing and their specific needs before committing as NordVPN can be a bit pricier than other security platforms.

Pros:

NordVPN offers strong security for all of your devices no matter the operating platform they run on as it is available for Windows, MAC, Android, and IOS. So you are covered no matter what your preferred device is.

Cons:

The cost and lack of a free trial can be prohibitive for users that don't have a large budget and certain features can be difficult to understand for beginner users of the service.

Adrian
Fleet Operative in UK
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

NordVPN - stay safe

5.0 last month New

Comments: NordVPN is a vast and secure VPN service with many useful features for every type of user.

Pros:

The best feature of NordVPN are the browsers extensions, I really like it because I can use a secure connection just for the browser and not for the whole system. Even so the app is easy to install and setup if you want a permanent connection. Dark web monitor is another useful feature as it informs you if your email and password is found on the dark web.

Cons:

There are parts of this soft that I can say I don't like.

Robert
Fleet Admin in UK
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Secure web surfing

5.0 2 months ago

Comments: NordVPN is a complete online security solution for most users. Is easy to use, fast and witch a fair price. It also come with Dar Web Monitor feature where it informs you when your credentials are found on the Dark Web.

Pros:

The app is easy to install and use on PC or mobile devices. Even if I use a few location, NordVPN has many to choose from and the speed is very good. Another great feature I like are the browser extension, I use them on the PCs where I don't want to install the app but I want to browse safe online.

Cons:

Is has a limit of devices where I can use the app or browser extension.

Ali
Developer in US
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Top-notch Security and Speed with Minor Server Issues

5.0 2 months ago New

Pros:

NordVPN offers a great balance of speed and security. I love the extensive server network, which makes it easy to find a fast connection anywhere in the world. The encryption and privacy features provide peace of mind while browsing or streaming.

Cons:

Occasionally, there are slow connections with certain servers, which can be frustrating, especially when streaming. Also, the mobile app could use a bit of improvement in terms of usability and interface design.

Verified Reviewer
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great VPN service provider!

5.0 9 months ago

Pros:

NordVPN has been an essential part of my business by allowing me to establish a secure internet connection using a variety of VPN options across the world. It's very user friendly and is especially useful when I'm traveling to ensure I have a safe and trustworthy online connection. Customer service has also been quick to respond whenever I have a question.

Cons:

At times I notice that my internet speeds may be slower, but this isn't a frequent occurrence.

George
Manager in UK
Human Resources, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Online Security

5.0 6 months ago

Comments: NordVPN offers me the best security when browsing the internet, is available on all devices with an secure and fast connection. An important feature worth mentioning is Dark Web watch, you are informed when you email address and password is found and you can change it before it can do some damage.

Pros:

Going online without any security these days is crucial. I really like NordVPN because it offers an anonymous browsing on all devices you have. The app is easy to install and setup on your PC, I installed the app on my devices (IOS and Android) and browsers extensions too. The connection via the VPN is fast and there are multiple location to choose from.

Cons:

There are no cons for NordVPN, everything work like a charm.

Dean
Regional Sales Manager in UK
Supermarkets, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

NordVPN - be safe online

5.0 5 months ago

Comments: NordVPN is an important app that I use it on all my devices, it offers good speeds and many location around the world i can use.

Pros:

The most important feature for me is the availability on all devices i use. The app is available on both Android and IOS and it can be used as a browser extension. It offers me a security layer online for me and my family. Another important feature is the Dark Web Monitor that informs me when my passwords are leaked on the dark web.

Cons:

There are no cons for NordVPN, and i have used it for some time now.

Marian
IT Tehnician in Germany
Industrial Automation, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Be protected online

5.0 7 months ago

Comments: One of the greatest VPN, is available on mobile, PC and as a browser extension. There are a lot of servers worldwide, I can connect to the nearest server or even on the other side of the planet. Worth every cent.

Pros:

NordVPN is easy to use, setting up the account and the software is easy. Browser extensions are does a great job if you have more PC and want to browse privately. Another good feature is Dark Web Monitor, you are informed whenever your password is found on dark web, helping you keep you accounts secure.

Cons:

Offers huge discounts only for a period of time.

Ricardo
Technical in Germany
Computer Hardware, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

For me it's by far the best VPN

4.0 8 months ago

Comments: I've been using NordVPN for about 2 years and I'm very satisfied, it's a very powerful VPN. I've tried other VPNs but they didn't perform as well. NordVPN is undoubtedly the best VPN to use to stay protected. I recommend it 200%.

Pros:

It's very safe Does not cause conflicts in the Windows system It has many country solutions to use as a VPN VPN speed is very fast in most countries.

Cons:

I think it should improve the quality of speed in some countries.

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great value, easy to use on all devices

5.0 11 months ago

Comments: Great! I've recommended it many times and will continue to use and recommend it further.

Pros:

Connecting through NordVPN gives me peace of mind when travelling and on non-home connections.

Cons:

It's easy to forget it "on", but given it doesn't cost more to use it more, that's a null point. You might just realise some search results don't seem right, until you switch back to your home country.

Gretchen
Co Owner in US
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Keeps all my information safe

5.0 8 months ago

Comments: I will continue to use this product. The ease of mine it gives me that all of my information is protected is definitely worth the price.

Pros:

I like how it was easy to implement to protect all of my communications and information.

Cons:

Initially, there wasn't much of a discount to set it up. But now I understand why. Because it works wonderfully and just having that assurance gives me relieves my stress.

James
Content Writer and Editor in Kenya
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

NordVPN has many IP locations and rich security features

5.0 last year

Comments: NordVPN helps us access geo-restricted websites by accessing such sites from a different location. It also prevents exposing sensitive data including IP location to other sites. It is easy to set up, adjust settings, or change locations. You can find many content from the vendor or other users to guide you about most aspects of NordVPN. I like the kill switch but you need to enable it for better security. Some server options don't work while other are slow but you have many options.

Pros:

One of the reasons we chose NordVPN is because it offers many servers in different countries. It has many security features including Double VPN, standard encryption, malware detection, and ad blocking features. Everything about NordVPN is straightforward, from navigating their website, choosing a plan, creating account, paying, downloading, installing, and choosing the appropriate locations. I also like it because it supports many users.

Cons:

The only major issue with NordVPN is that some servers don't work sometimes. Others are quire slow or unresponsive. So you might need to keep changing until you find a stable one with good speed. The kill switch is not active at all times so you have to go to settings and enable it to remain secure when your connection drops unexpectedly.

Bradley
Marketing Director in Canada
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Easy setup and integration for end-users.

4.0 10 months ago

Comments: Good. Been using this VPN suite for years now. Reliable.

Pros:

Ability to scale to other important products within the Nord ecosystem. Easy integration and setup.

Cons:

Choice of VPN servers is rather small. Ability to monitor traffic a bit lacking.

Jorge
Operations Manager in Panama
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent tool for data privacy and location services

5.0 last year

Pros:

Nord is easy to use. A couple of clicks and you're set up. Able to connect to many countries just by clicking on them. No set up or technical experience necessary. Regular VPN servers work very well and have near 0 connection issues. Able to bypass most geographic restrictions without big websites noticing.

Cons:

I only have to complaints about Nord. First, the log in credentials are stored in the browser. If you clear your browser cookies you have to log back in to Nord every time. For people who prefer privacy, this is a horrible choice for login credentials. Second, Nord's P2P servers often have connection issues, poor performance for P2P.

Candace
Assistant in US
Fishery, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing security

5.0 12 months ago

Pros:

Customer service is amazing. I couldn't ask for a better company to protect me.

Cons:

The price can be a little high but it's worth it

Caitlin
Assistant in US
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

The only VPN I’ll use!

5.0 11 months ago

Pros:

I liked most about the software that I know I’m protected while on the internet.

Cons:

There is nothing so far that has been bad. It’s worked very well.

Verified Reviewer
Verified LinkedIn User
Design, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Nice and easy to storage different passwords from different websites

4.0 6 months ago

Pros:

Easy to storage and generate passwords for different websites, and enable to adjust the difficulty of the passwords, also, you can easily view what is the password for the website

Cons:

It’s a little pricey when you have to pay 1-2 years in advance, but it’s worth

Roman Jesus
Roman Jesus
senior branch manager in US
Verified LinkedIn User
Automotive, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Paid didnt receive an activation email.

1.0 last year

Comments: No experience is i am unable to use the app that i paid for.

Pros:

None, I have paid for the service through paypal and didnt receive any activation email.

Cons:

The fact that you will pay and still not have an active account is unacceptable. I payed through paypal and didnt receive any activation email. downloeded the client nothing came up. Also got my username and password and still says i need to activate. Got my paypal receipt for proof of payment. Unacceptable. i will dispute this charge the moment it clears.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Secure Connections - Always

5.0 last year

Comments: We're using it for securing our connections and with minimal errors NordVPN provides that.

Pros:

Sometimes we need to anonymize our connection to make it secure and NordVPN successfully does that via residential IPs.

Cons:

Although it's one of the biggest players in this area, Nord is getting a lot more expensive than it was.