--- description: Learn more about Custellence price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custellence Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Custellence](/software/166696/custellence) # Custellence Canonical: https://www.capterra.ie/software/166696/custellence Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/166696/custellence?page=2) > The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience > > Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Custellence? Customer Experience and Service Design professionals wanting to put gathered customer insights into action\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 17 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Custellence - **Founded**: 2014 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing is based on 4 tiers (Free, Essential, Professional, Enterprise) that can be purchased on a monthly subscription or billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Sweden, United States ## Features - Collaboration Tools - Communication Management - Customer Experience Management - Customer Profiles - Customer Segmentation - Customisable Templates - Data Import/Export - Drag & Drop - Reporting/Analytics - Visual Analytics ## Support Options - Phone Support ## Category - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) - [Customer Journey Mapping Tools](https://www.capterra.ie/directory/31537/customer-journey-mapping-tools/software) ## Alternatives 1. 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[Marketo Engage](https://www.capterra.ie/software/75130/marketo-lead-management) — 4.3/5 (710 reviews) ## Reviews ### "Focused Customer Journey Approach" — 5.0/5 > **Roberto** | *25 April 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Custellence is detailed in mapping the customer journey and offering a reliable solution. > > **Cons**: Custellence measures all the customer details, and it provides flawless assistance. ----- ### "Impressive Approach Customer Engagement" — 5.0/5 > **Giovanni** | *25 April 2024* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Custellence has the right customer engagement, and there are useful marketing streams. > > **Cons**: Custellence has no fault in matters communication, and businesses thrive. ----- ### "Custellence for Customer Management" — 5.0/5 > **Garlasco** | *18 April 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Custellence has all the information that customers require, and the CRM solution is also well enhanced. > > **Cons**: Custellence is dynamic in capturing business communications. ----- ### "Simple & Powerful Journey Mapping Tool" — 5.0/5 > **Ghulam Husnain Ali,** | *9 December 2018* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members. > > **Cons**: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution. > > We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas. ----- ### "Structure your customer centric organisation" — 5.0/5 > **Anders** | *3 May 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The flexibility to adapt and gather information in customer centric work. There is an openness in the interface to let me control how we create our customer tourneys and service blueprints. I like the possibility to share and collaborate online. > > **Cons**: Not being able to create an execute version of the information. Sometime the map is lagging when to map is too big. > > I’m a service design consultant helping organisations to develop their customer Centric abilities. We use Custellence to connect external and internal needs and processes to effectively work with service development. It’s great to gather customer, user and coworker research in journeys. It structures lots of information and connect the organisation based on customer needs and behaviours. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/166696/custellence?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/166696/custellence) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | ----- ## Structured Data