Bill.com Reviews

Efficiency at its finest with Bill.com

Comments: Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.

Pros:

As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync.

Cons:

A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development.

A Bit Pricey

Comments: I was not very happy. It was a bit overpriced and they were not receptive at all in helping me or negotiating.

Pros:

This product was easy to use and utilize.

Cons:

The pricing was the thing I liked least. The product seemed pretty high for the volume we did. We changed to melio. I also had to provide an accountants dashboard at $50 a month for my clients to get their product. Their product was still usually 70-80 a month. We switched to melio and pay less than $20 a month.

Mostly a good software.

Comments: Customer support is hard to reach via phone.

Pros:

Is constantly updating their software. It makes collecting payment from customers who already use bill.com easy and straightforward.

Cons:

When I attempted to use the AR function and the sales tax solution it didn't meet my needs. I was unable to make it work, and it was extremely frustrating.

Very easy accounting tool

Pros:

Bill.com tool is very powerful to manage bills. It is very easy to pay supplier bills

Cons:

I did not find any inconvenience, bill.com

Bill.com Review

Comments: Bill.com is a cloud-based accounting software designed to streamline billing and accounting processes, as well as automate workflow tasks. The software is available on-demand for businesses to access, so it is flexible and easy to use. It allows users to generate invoices and invoice approvals, manage expenses, track sales figures and expenses, create reports, email reminders of payments due from customers or vendors, and more.

Pros:

Bill.com offers several core features for small businesses, including integration with several accounting software systems, tax filing capabilities and reporting, a mobile-friendly interface, and payment options.

Cons:

Bill.com lacks the ability to create custom reports and customize the look and feel of invoices and other documents.

Easy to use software for invoice approvals

Pros:

Bill.com is easy to set up and use. I love the simplicity of approving partner invoices.

Cons:

The reporting feature needs some upgrades. I would like the ability to see what individuals above me have approved in order to communicate timeliness with my partners.

Bill.com review

Pros:

Bill.com is an easy to use software with a quite perfect interface. It allows you to have contact with safe customers who already use the tool and document invoices by e-mail. It is also user-friendly

Cons:

Since we have been using it we have not encountered any problems with the tool

When approvals matter

Comments: Overall, I think for people handling their own accounts payable process there are better products out there, but for businesses that need to keep separation of duties and have a clear approval process this bill.com is the best.

Pros:

I love bill.com for the ability to approve bill payments. As a bookkeeper this allows me to manage accounts payable for the business and schedule bills to be paid while allowing the business owner or manager to ultimately be the one that approves the payments. It's easy to use and it integrates with QuickBooks Online which simplifies the accounts payable process.

Cons:

I think it's a little expensive compared to some of the other products available.

Bill.com review

Pros:

I give Bill.com a 5 stars rating for sure.

Cons:

I like everything about the software. It's an awesome software.

bill.com review

Comments: Overall, we like bill.com a lot. It's made our accounts payable process more automated and much easier to manage.

Pros:

- Ease of entering bills --> approvals --> payments process- Easy to pay out once info is entered for vendors

Cons:

- The receiving inbox is difficult to navigate. It would help a lot if it looked more like a regular inbox, and if it were possible to sort & search emails.

Bill.com is my 1st choice for efficient and fully automated AP system!

Comments: We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Pros:

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Cons:

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Poor Business Practices.

Comments: I needed a company that could provide me with basic ACH recurring payments for my client's fees. My company, Revolution Debt Relief LLC, is a consultant based firm in the debt relief industry, providing education and assistance for consumer debt. We are not a debt settlement company, debt consolidation, or perform credit restoration, therefore, not in any way under the regulatory standards held within the debt industry. Bill.com seemed to meet my needs, and I was willing to pay a premium for their subscription ACH program to provide my clients with a more efficient service. However, after going through the sign-up process and giving personal information as well as my client's information for ACH processing, I spent a few hours getting familiar with the software. The next day, I received an email that my account was canceled, and that bill.com could no longer provide my company services. If I had known that Bill.com would arbitrarily pick and choose who they will do business with, I would never have given them my personal information or my clients. The fact that they conduct themselves in a way that solicits their services to the public takes your information and then cancels your account shows in my experience a very inept, fraudulent, and unethical way of conducting business. The operations manager noted it was due to the rules of their bank that perform the processing. If this is the case, I would look for a processor who knows how to do business.

Pros:

Marketed as a product that could perform ACH functions with recurring payments for your business. Simple and straight forward functionality.

Cons:

The software was a little cumbersome with a slight learning curb but overall will work for accounts payable and receivable basic functions.

Bill.com (BDC) is ready to help with Accounts Payable, but...

Comments: I am just 2 months in on bill.com (BDC). It has taken this 2 months just to analyze our existing data and move what we want (import) to BDC from our existing programs. We want to synchronize expense work from data entry into BDC to moving the detail over to QuickBooks (QB) where we keep our accounting data. It is not as easy as it sounds.

Pros:

Bill.com (BDC) is a full-featured software program that will simplify recording vendors and paying bills but... BDC is not as simple as it appears. We are excited to learn all that BDC has to teach us. See Cons....

Cons:

To fully engage all the features of bill.com (BDC) one has to be ready to do the prerequisite work in cleaning up a company's existing records. We are using the BDC support team and our own accountant to gradually restructure our accounts payable-expense side of operating as a nonprofit organization. This has been laborious and frustrating at times. A major drawback is encouraging existing vendors to accept payment from BDC. Generally, people are guilty of 1. ignoring emails; 2. misreading emails; 3. not following clear directions.

Poor communication & Horrible customer service

Comments: We have three accounts. The customer service of Bill.com leaves a lot to be desired. Poor communication by their compliance team leaves the customer services team spinning their wheels and wasting our valuable time. You cannot reach someone with decision authority if things go amok...which they have for us when they deleted one of our active accounts. We are evaluating other options as Bill.com has been non-responsive to our requests for dialogue. For the price we are paying for our combined accounts every month, it would be nice for someone at Bill.com to care.

Pros:

The automated invoice upload, approval flow and automatic notifications of payments.

Cons:

Poorly constructed releases of software/platform updates. Lack of customization for multinational businesses. Lack of flexibility for some features.

Stay away from vantage card services

Pros:

I’ve never had an issue with billl.com, I’d give a 10/10. The problem is that they only allow you to process credit cards through vantage card services who are a total mess and their managed team gave me inaccurate information several times.

Cons:

Bill.com need to add other credit card processors besides vantage. They need to audit vantage card services complaints from bill.com customers because they’re going to lose a tonne of business. Vantage card services are a tiny company processing millions of dollars of credit cards, but the joke is that they only have two layers of their org. 1.) customer service is the first people you speak to and they literally can’t resolve any issues, so you need to speak to a manager and they only have 1 manager called. 2.) they made several mistakes and I asked to speak to someone above it’s our ceo and he isn’t available. They do not car about their customers and they do not own up about making mistakes Bill.com you need to vet out vantage and listen to your loyal customers

Good software for Accounts Payable and Accounts Receivable functions.

Comments: Great software that helped our company's AP dept go paperless.

Pros:

Bill.com is very easy to use. Great platform to digitally store all invoices and go paperless. Audit trail captures all transactions and dates which reduces the possibility of fraud. You can create approval chains and add/remove approvers to different invoices. Their customer service is top-notch. Their live chat reps are very helpful. Has the ability to sync with many popular accounting software (NetSuite, Quickbooks, Intact).

Cons:

Syncing issues with NetSuite do occur from time to time but their customer support is very helpful in rectifying them. They recently updated their user interface and although it is more visually appealing than before, it doesn't function any better.

Exceeds expectations

Pros:

EASY set up and integration with QuickBooks online. Very intuitive UI. HUGE time-saver. It used to take a full day to do a weekly check run. I can now accomplish it in an hour and a half, MAX. Probably faster if we used more of the features. Has the ability to pay vendors via ACH and is less than half the cost per transaction than a paper check.

Cons:

The add on to automatically enter invoices, while a very big value and totally worth the extra expense, doesn't take into consideration the vendors terms set up in Bill.com. So if you have an invoice from a vendor that says due upon receipt, but the vendor profile in bill.com is Net 30, Bill.com defaults to due on receipt. An override setting would be helpful. Getting vendors set up on ACH/EFT is a little tough for tech challenged folks.

Good idea, but poor support and answers from company

Comments: Great concept but if you don't have the customer support in place this whole process is useless. Other companies out there supply the same support and my advice would be to seek out those companies as for the price and service you get, it's well below where it should be.

Pros:

Set up isn't very difficult and linking to QBO is easy, ability to set different approval levels is a great feature for segregation of duties

Cons:

Awful customer support. Can't talk to anyone on the phone, just thru chat. They send a client of mine an email saying the following: "We are writing to inform you that Bill.com is no longer able to offer services to xxxx based on a review of the account and activity. Your account has been deactivated and canceled. You will not be charged for any subscription fees for the current period. " Tried to follow up to get answers, no response, chat people just say they can't help. No explanations given. Also two weeks prior to this they had issues with sending out approved payments so we had vendors calling asking where payments were, awful experience with this group

Bill.com review

Comments: Bill.com solved a problem for us needing AP software but after 2 years we found that there were much better products out there for a fraction of the price of bill.com.

Pros:

The ease of use for the inbox and being able to break apart multiple invoices in one document.

Cons:

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Bill.com is a great way to get rid of having to write paper checks.

Comments: Time saving.

Pros:

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

Cons:

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

Terrible, just Terrible

Comments: The number of hoops that I had to jump through to get set up was time consuming. Bill.com has failed on so many levels I am shocked that the people running the place are able to even get out of bed in the morning, let alone operated a sophisticated billing company.

Pros:

The only thing that might be of any interest is that it's EFT fee is baked into the monthly subscription fee plus $.50 per transaction.

Cons:

Bill.com is supposed to sync payments recorded in Quickbooks, but it hasn't done that. That is a nightmare. Bill.com allows clients to create their own invoices after sending them an invoice. Why??!! I had a client make their own invoice, assign their own number to that invoice, then pay the amount that was due, but it looks like I didn't get paid to the original invoice. WTF is that? Bill.com holds onto your money for a number of day before sending it to your account. Totally ridiculous. I have received multiple errors not permitting me to send money to vendors with no hope of resolution.

Bill.com is only good for small business

Pros:

Ease of use, good for contractors and small businesses <1M in rev/payables

Cons:

Inconsistent payment times, customer support rarely helps

Bill.com makes the ease of Accounts Payable online

Comments: I have several vendors that use Bill.com as well as I have used online bill paying service for the past 10 years. I enjoy being able to travel, be on the road and have access to my bills. Bill payment process is very easy and customer support very easy

Pros:

All bills for the year in one place. I use the app a lot. I am able to approve bills for my business from anywhere.

Cons:

Being able to put some bills to not be viewed until they are needed to be paid versus popping up each month on the top of the bills.

Great product with a few flaws

Comments: Love that they handle the payments for us!

Pros:

It is easy to use for AP bill processing. I enjoy the fact that each client can have users login and code bills on their own, no pre-coding is required other than the vendor and amount. I like that you can search for all bills by vendor and see copies of checks. The audit trail is a great feature. Auditors do love it.

Cons:

Although I love it and will use it still, I do struggle with a few things: 1) It takes all AP monies at one time instead of issuing checks that will clear the bank slowly, 2) It doesn't handle multi-entity perfectly 3) It is costly 4) the 1099 process is a bit more cumbersome than desired, 5) It requires manually adding approvers each time unless you setup rules based on amounts...no other rules options right now.

Streamlines AP to a paperless process

Comments: Time savings
Accountability - able to designate approvers for invoices

Pros:

Paperless - don't have to print or mail payments or file invoices Can quickly access PDF's of any invoice and all the accounting details

Cons:

Syncing to QuickBooks Online has been a little tricky. There's definitely a learning curve to understand the limitations of the sync function and learn how to work around it.