BILL Reviews

Efficiency at its finest with Bill.com

Comments: Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.

Pros:

As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync.

Cons:

A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development.

Great Accounts Payable Software

Comments: Overall, great software for managing accounts payable. There are all kinds of dashboards where you can see the status of your payables on one screen which is convenient. Also, the reporting features are great. Very easy to pay company bills. Would definitely recommend to small/midsize business.

Pros:

This is a great solution for processing accounts payable in a small/mid-size business. Bill.com has approval workflows which makes it easy to control your payables and avoid fraud. It is super easy to pay bills with a few clicks. The company takes care of all check mailing and ACH processing. Also, vendors can see the status of their payment easily which is convenient and saves you time answering payment status requests from vendors.

Cons:

The company recently implemented a new interface which is confusing at times. Also, now screens load very slowly with the new features that they implemented. Also, there is no option to switch back to the old interface which I prefer.

Bill --> A great nifty payments system that suits all needs

Comments: Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen!

Pros:

International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available

Cons:

Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization

Worst Experience with Any Bill Payment Provider

Comments: Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

Pros:

We did not have any good experience with Bill.

Cons:

Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

Secure and convenient electronic payments

Comments: As a user of Bill.com, I have experienced a more streamlined and efficient financial management process. The software's user-friendly interface and comprehensive features, including electronic and online payments, invoice creation, real-time payment tracking, and bill approval workflow, have made managing my bills and invoices much easier and more accurate.I also appreciate Bill.com's focus on security, which has given me peace of mind that my financial data and transactions are safe and secure. Using Bill.com has allowed me greater control, convenience, and efficiency in my financial management processes, freeing up more time to focus on growing my business.

Pros:

The features I like most: Electronic Payments: The payment feature enables us to pay bills and invoices securely and efficiently, with options for ACH, wire transfers, and virtual credit cards.Online Payments: The software's online payment feature allows us to receive payments from customers directly through the software, supporting multiple payment methods.Invoice Creation: The invoice creation feature provides customizable templates, the ability to add logos and branding, and payment links to encourage faster payment.Real-time Payment Tracking: The software's real-time payment tracking feature enables businesses to track the status of payments, including when invoices were sent, viewed, and paid.Bill Approval Workflow: Bill.com's bill approval workflow feature provides a customizable approval process, which helps us manage our bills and invoices more efficiently.

Cons:

While Bill.com is designed to be user-friendly, there is a bit of a learning curve to using the software.Reporting functionality is somewhat limited, with fewer customization options than other accounting software options, but still not a big issue.

Saving Time and Money Using Bill.com

Comments: We have been very happy with Bill.com. All managers are able to review and approve every invoice and Bill.com has helped us save money by increasing visibility. We have also saved countless hours of work for our accounts payable department since Bill.com com cuts all checks and sends all ACHs.

Pros:

There are so many things we like about Bill.com. Implementation was well organized and the Bill.com team was helpful and knowledgeable. Adoption throughout our organization was so quick because the Bill.com system has been so easy to use.

Cons:

We had difficulty at first getting Bill.com linked with the POs in our ERP, but the Bill.com team helped us to a full resolution.

Excellent software with one major shortfall

Comments: I think this is a great system except for inventory-related transactions.

Pros:

Very simple to use. Fast processing of accounts payable. Paperless system. Easy to send and receive approvals.

Cons:

Bill.com doesn't integrate well into our system for inventory-related transactions. Three-way match transactions and inventory prepayment transactions always get messed up.

All Bills in One Place

Pros:

I appreciate the functionality of tracking all the bills in one place while also successfully integrating activity with our accounting software

Cons:

Sometimes it is a little difficult to pull up/ search for bills based on details. Navigation could use a little re organizing

The smart solution for financial automation in my company

Comments: The platform has been an essential tool for automating financial processes in my company, and it has had a significant impact on our accounting efficiency and accuracy.

Pros:

The ease of use and the efficiency in the automation of the financial processes in my company. With BILL, I was able to simplify and streamline the management of accounts payable and receivable, as well as the management of expenses and expenses themselves, which allowed me to save time and reduce errors in accounting.

Cons:

Integration with other platforms and software is not always seamless. Sometimes compatibility issues can be experienced when trying to connect BILL with other software tools we use in the company.

Highly recommend

Pros:

Great product and easy to use! Especially for those of us who are freelancers and 1099 contract workers.

Cons:

Nothing so far has come up that I see needs changing. It's great so far using Bill!

Bill.com is my 1st choice for efficient and fully automated AP system!

Comments: We are a global company with 1,300+ people in US and internationally. We use Bill.com for all our Accounts Payable in US and internationally. We totally automated Accounts Payable using Bill.com and we have very pleasant positive experience.

Pros:

My company is a global company with US head quarters and multiple international locations. In Bill.com, the billing and payment is totally automated. Approval process is excellent. As a manager, I get regular emails for bill approval. I can approve, disapprove, make comments and they go to user right away. The system is especially useful for companies with international locations and multiple US locations like my company. With Bill.com, all accounts payable is centralized and automated. We also managed to save a lot of staff costs with Bill.com. As AP is automated, we use finance staff from Eastern European locations to process AP using Bill.com. This is significant cost savings. First of all, with Bill.com the AP process and related approval is totally automated which minimizes staff costs. We are able to use finance staff for AP where wages are 3-5 times lower than US. Overall, this is a great system and my choice # 1 for AP automation!

Cons:

Bill.com is a great system. I really don't think of any disadvantages. I just encourage Bill.com to develop and process more with newest financial innovations like automation and machine learning.

Terrible Customer Service Team

Comments: My experience has me looking at the competitors as they seem to be struggling to keep this company together.

Pros:

We were up and running quickly! No more printing checks in house.

Cons:

Customer service is terrible. If you have problems you will need to wait at least a day or two after making an online appointment. Then you only get 20 minutes with the representative whom will offer a quick solution and not follow through with the rest of the workflow. This will leave you setting another online appointment, wait a couple of days and the process keeps repeating. Very frustrating! No one is on the same page! Three different answers from 3 different reps and still having workflow issues!

Business Practices and Customer Service make product AWFUL

Comments: The WORST! Bill.com has done nothing but lie to me about their international payments. They lied about comparable exchange rates. They processed an international payment, showed it as "cleared" and then held it for several weeks forcing me to provide additional information on the payment. The vendor never received it and I have still not received the funds back over 2 weeks later. Be careful using their systems as they can hold your funds and really mess up your cash flow.

Pros:

The product is good. It's what accountants need...that's it.

Cons:

Having to deal with Bill.com customer service in any aspect.

Delay payments to contractors

Cons:

I contract with a company that uses bill.com to pay bi-monthly. The company I work for promptly processes payroll and gets it to bill.com. However, bill.com sits on your money for several days before processing it. Some of the claims are that it can't process anything on a weekend, because "banks are closed", which is a ridiculous claim to make because they pay electronically for the most part, at least in my case, and those kind of payments can be processed at any time. Even Monday through Friday it is apparently impossible to get customer service to respond to your inquiry even with repeated follow-up. Apparently they can create automatic email responses to your inquiries and yet cannot process a simple electronic payment. I am fully aware it is very simple thing to process an electronic deposit payment, and there is absolutely no reason to sit on my money for 3 to 5 days before doing so, whether those days fall on a weekend or not. The absolute lack of customer service is appalling. When I login, my payment information from the company I contract for is shown as overdue. Today is Monday, not a holiday, and yet they still could not process something they received last week. Even if they process it tomorrow, it will be a day or two before they get around to electronically depositing it to my card. I love the company I contract for, and I am going to complain to them about this practice and urge strongly to find another vendor, as Bill.com apparently cannot handle something that is a 2 times a month routine practice with my contract company. And I guess it's probably apparent to everyone why they sit on your money for a couple of days - even tho they do charge fees for their services, and that SHOULD BE how they make their money, I guess a little interest helps as well. By the way, there are no phone numbers provided, nor any other direct means of contacting someone about this issue other than email, which other than generating a generic received reply message, is apparently otherwise ignored. Companies who would consider using this company as their payment controller for their contractors, I highly do not recommend it as it is the absolute worst thing about the company I contact with. It's only the fact that the company I contract with is such a great company that I stay. And they may be unaware of the games that bill.com is playing with their contractors' money, but they are going to be made aware of it as soon as I hit submit after this review.

Bill.com for Account Payable

Comments: This is a big help for Account Payable. You can track and manager all pay out in an one place. You can see approval, requestor, total amount, history, etc. Also, you can deny the pay out without exchanging tons of email to the requestor.

Pros:

1. Can store all your independent contractors' information including the contract and W9. There is an attached file option. 2. Can approve via mobile 3. Can track a vendor's history, payout, approval 4. Can add as many approval as you want 5. So easy to use. Drag the paperwork and upload 6. Email notification of status, from approval to pay out 7. Can add multiple entities for one user. For example, I manage two organizations and with one log in, I can access both 8. Communicates with other accounting software

Cons:

The preview window can be improved. There is a preview and another pop up to write an expense. Somehow it is confusing sometimes.

Just go with one of the alternatives

Pros:

A lot of vendors are familiar with it. Integrates with popular accounting software. Beats writing checks manually.

Cons:

Absolutely hate their customer support. No other company comes close to being as bad as them. Have to send documents multiple times and even then they still can't figure it out. Trying to resolve problems just won't work. I don't think support has ever helped me with any of the problems I've reached out about.Sales people don't know what they're doing and contradict each other. Received information from some only to be refuted by another. Was told the initial rep was new/doesn't know what he's talking about and then later it was shown that the second guy was wrong.Inflexibility on payment timing and takes longer than competitors. Relatively primitive AP software. Everything has to be entered as a bill so you can't write checks outside of that function.

Important Features, Very Buggy

Comments: It's a powerful tool to get your accounts in order, but if they ramped up their support and development, it would really shine.

Pros:

It organizes all your invoices, payables, credits - any accounting you need to do quite well. The redesign presents a simpler view of things and lays it our very orderly.

Cons:

There is always an annoying issue with bill.com. At one point, we were unable to send a certain zero dollar invoice which was frustratign because even though it had no monetary or collections effect, it interrupted out logging process. Their support team unfortunately i'm sure has been affected by covid and are slow in delivering fixes or responding in a timely manner

Strange pricing but solid product

Comments: It is a weird walled garden of invoices. It not completely transparent as I can't really tell what has happened to my invoice on the other side. It may be listed as late over unpaid but there is no sense to "why" or any next steps I can take in Bill.com. You just have to write to the accounting department of the company who needs to pay you. Would be better if they facilitated this though so I can say "hey, look here where it says unpaid. why is that?" and they would know what I'm talking about.

Pros:

Overall, I like Bill.com because it allows us as a vendor to receive money in a transparent manner without fees. They do transfers by ACH to US companies. I don't know if you can pay internationally though.

Cons:

The pricing model is a little strange. To use their API they charge $300+ per month. I would use their API to find out which new clients have Bill.com already to encourage them to pay that way. But I'm not going to pay $300 for the privilege of getting their clients to use it.

Bill.com review

Comments: Bill.com solved a problem for us needing AP software but after 2 years we found that there were much better products out there for a fraction of the price of bill.com.

Pros:

The ease of use for the inbox and being able to break apart multiple invoices in one document.

Cons:

There is no customer service phone number, only chat or email. All problems I had were tremendously annoying to have to try and type out. The last big change to the platform took away security approval features. I was able to cut checks with no documentation which is not a good feature to have.

Bill.com is a great way to get rid of having to write paper checks.

Comments: Time saving.

Pros:

I like that I can track when checks go out, if they've been cashed, and easily re-submit a check for repayment or for voiding. I like that I can invite anybody to pay via ePayment and they are in charge of entering their bank info in instead of me. I like that any paper checks that do go out, go out with a copy of the invoice you've uploaded into the system for ease of vendor tracking.

Cons:

The refund or returned check feature doesn't always sync 100% properly with QBO (but 95% of the time it does).

Terrible, just Terrible

Comments: The number of hoops that I had to jump through to get set up was time consuming. Bill.com has failed on so many levels I am shocked that the people running the place are able to even get out of bed in the morning, let alone operated a sophisticated billing company.

Pros:

The only thing that might be of any interest is that it's EFT fee is baked into the monthly subscription fee plus $.50 per transaction.

Cons:

Bill.com is supposed to sync payments recorded in Quickbooks, but it hasn't done that. That is a nightmare. Bill.com allows clients to create their own invoices after sending them an invoice. Why??!! I had a client make their own invoice, assign their own number to that invoice, then pay the amount that was due, but it looks like I didn't get paid to the original invoice. WTF is that? Bill.com holds onto your money for a number of day before sending it to your account. Totally ridiculous. I have received multiple errors not permitting me to send money to vendors with no hope of resolution.

Bill.com is only good for small business

Pros:

Ease of use, good for contractors and small businesses <1M in rev/payables

Cons:

Inconsistent payment times, customer support rarely helps

Bill.com Review

Comments: Bill.com is a cloud-based accounting software designed to streamline billing and accounting processes, as well as automate workflow tasks. The software is available on-demand for businesses to access, so it is flexible and easy to use. It allows users to generate invoices and invoice approvals, manage expenses, track sales figures and expenses, create reports, email reminders of payments due from customers or vendors, and more.

Pros:

Bill.com offers several core features for small businesses, including integration with several accounting software systems, tax filing capabilities and reporting, a mobile-friendly interface, and payment options.

Cons:

Bill.com lacks the ability to create custom reports and customize the look and feel of invoices and other documents.

Bill.com is really simply and easy to use

Comments: bill.com is one of the fastest and efficiante way to import data to quickbooks and we used it every day.

Pros:

Bill.com is really simply and easy to use and it works really well with Quickbooks that I can import data with no issues and this happens every day and I am glad that this software helps me to do my job a lot more easy.

Cons:

No issues with bill.com its one of the best software I have used to work with Quickbooks to import my data

Worth every penny

Comments: Our favorite SaaS product... and we use dozens. I would not work in a workplace without paperless AP processes.

Pros:

Saves a huge amount of time managing AP. We've been on bill.com for 8+ years and I can't imagine running AP in compliance with our policies and procedures without it (or something similar).

Cons:

Sync with external services can glitch if you're not careful. Cost can be expensive at highest tiers.