Promo.com Reviews

The best promo video service I have found yet.

Comments: With Promo we are able to make original content to keep our social media sites fresh with new videos. Promo also allows us to easily create individualized content for our agents to use on their own social media pages that brands them as their own business with their own contact information rather than the corporate information.

Pros:

Great selection of stock videos to choose from. Premade templates available for easy editing. Suggestions of premade videos provided for the specific industry that you declare on sign up. Great selection of music to add to videos. Great selection of text overlay options to make videos look anywhere from fun to professional. Easy to change video format to fit different platforms. Easy to download video once completed. Customer service team is readily available to answer questions. New features and functionality being rolled out frequently.

Cons:

I have not found anything about this software that I do not like. When I start to think to myself it would be nice if it had this feature, a feature similar if not exactly like that becomes available. I think they really listen to their customers feedback and requests.

Slidely Promo

Comments: i had and still have a good Experience with it good live services good feedback on the chat help god bless u guys

Pros:

the first time when i try this software webs was i say omg this is so coool i had to save some money so fast that i could buy it 1 this software is so nice 1 fast 2 easy u can get all your video in full Hd videos

Cons:

what i like is its easy for work whit it and cool

Horrible Customer Service

Comments: Customer Service will ignore my pleas to fix the website and come up with excuses for it not working properly. Since I paid over $2000 for the year and I can't use this product anymore and they won't give me credits or a refund. I do not recommend this company at all.

Pros:

Ever since there last update there are no more Pros.

Cons:

This website used to be Top Tier until they recently made some updates and now the App is useless and the Tech Department can't seem to fix the problem. I've used this company for over 2 years and now it's been 1 month since I can't use a service I paid for and all they do is give you excuses for why the program doesn't work. I highly recommend you find another social media manager company other than this one.

Promo by Slidely is the Perfect Tool for Creating Facebook Ad Videos

Comments: Promo by Slidely allows me to make quality videos for my Facebook Ads auickly and easily.

Pros:

What I like most about Promo by Slidely is that it makes perfect videos for my Facebook Ads. I don't have to worry about format or file size, they just work. Promo is simple to use, too. In minutes someone can go from a complete novice to a seasoned pro using this application. I like that it handles both rectangular and square video. This way I can use it on both Facebook and Instagram with ease. The audio library is impressive. The selection is vast and the clips are easily sortable so I can find what I want. They're also available in various lengths and are easily edited for the perfect duration. The biggest reason why I use Promo is the video clip library. They have a huge library of top quality video clips to use in your videos. This is the main thing that sets Promo apart from services like Animoto.

Cons:

What I like least about Promo is that I cannot use more than one clip in a video and I can't make long videos. I have to use their stock format and length. This works for a lot of things, but it really limits my creativity.

Great (and easy) to deliver a single, short concept or message.

Comments: My experience with the tool is positive -- mostly because the overall design is simple and single-minded...almost a templated use-case. Hard to go wrong. The customer service was helpful and capable when I had inadvertently created two accounts and needed them merged. Also, when I was behind schedule they allowed me to suspend my account (and payments!) for three months while I caught up. Very nice of them.

Pros:

This tool allows you to basically use existing stock video, add your text messaging and music, to make a short video. THe obvious point is that it is really-really easy. Click on a video, type two to four short messages, and they are displayed in an overlay, and pick your soundtrack. The entire process 'might' take 5 minutes. (If you're indecisive you could spend far longer selecting your video and soundtrack.)

Cons:

Don't look for multi-layered messages or complexity. These are short videos, intended to punch a point home with a metaphoric video and a soundtrack that supports (or at least doesn't detract) from the message. You can use this for 'awareness' or advertising -- but its far from being an explainer video. The subscription is also pricey for what you get. But there are a lot of videos and soundtrack to choose from. I just wish more of them were directly applicable to B2B selling.

Excellent application to create social media videos in minutes and without complications.

Pros:

Although we are a video company, we are not all geniuses creating videos. That's why this tool worked very well for our sales and marketing team, since it allowed any employee to create interesting pieces and engaging, without needing to have editing notions (it only takes a little creativity!) They have an impressive and very large library of music and video clips that you can use in your videos. The editor is very simple and easy to use. If you need it, they have enough support material for you to learn how to use the tool. In general, they have many interesting things that will make creating videos for networks much more effective and eye-catching.

Cons:

It has certain limitations, which depending on your needs, objectives and experience, can be frustrating. For example, I only managed to edit videos that are on the platform. I did not find a way to upload my own video from my computer. Likewise, the "free" version is not really free, since you can not download the videos you make, which by the way, have a maximum duration of 15 sec (in the free version). While it works properly, the relation between the price and not being able to upload own videos made us keep looking for other options.

Does not keep your data secure and horrible customer service otherwise great.

Comments: Horrible

Pros:

video and music selection was good, ability to publish directly

Cons:

They had a data breach, and my information is now possibly open to everyone. I cancelled my account and was still charged under the same email, but somehow Facebook login is a different account. Tried cancelling again and could not. Customer service was not helpful. I had to trigger a suspension on purpose to get my account finally canaceled.

Video creation made simple

Comments: I have created a number of social media videos using Promo. The templates are well designed for social media video creation.

Pros:

Promo is a very good tool to create social media videos. It has a lot of templates curated for social media use case. All the possible video dimension templates are available.

Cons:

This is a tool to create basic videos. They should have option for creating animated videos as well.

Easy to use with amazing customer support

Pros:

Easy to use ,intuitive user experience . Dose not require expensive product licenses. Reduced dependency of having a large team of professionals for video editing etc . Saves lot of time and help prioritize other important tasks . Best part is its support , which is always available 24X7 hand holding the user to solve any challenges right from helping them understand a feature or solving a billing issue.

Cons:

You need a good processing power in your computer to run the system . While it works okay in low internet speed a system like latest MacBook Pro or Windows system with i7 and 16 GB ram is best for product.

Easy Promo videos with Promo

Comments: Exciting! I love being able to take an idea and translate it into a video. Visual presentations are a driving force in today's marketing game and Promo let's me play with the big dawgs.

Pros:

This software is very easy to use. Straight forward editing options as well as a huge selection of stock videos and images.

Cons:

Limited fonts, this is a personal preference con. I'd like to see a few more font options and maybe some different animations for said fonts.

A good alternative to advanced video editing tools

Comments: We are one of the most popular automobile brands and have an active social media account with millions of followers. We need to maintain consistency when it comes to video creation. Consistency can be in the form of branding, tonality, fonts, overlays, etc. With Promo's brand preset features we can easily do this.

Pros:

1. A person with zero video editing skills can also get started 2. You can make videos from scratch in less than 15 mins 3. Completely online platform - no need to download anything 4. Very easy to use. You do not need to watch any tutorials to get started 5. Option to choose from multiple templates (5000+) 6. They provide a free content calendar with templates 7. Templates available in multiple dimensions 8. You can integrate with social media handles and publish videos on social media directly using the tool 9. Since social media integration is possible they can help you with insights to select templates that are trending

Cons:

1. Very expensive (cheaper alternatives are easily available) 2. If you want to make personal videos like birthday invitations then you do not have a lot of templates. Their focus is more towards social media creator 3. Video rendering time is a bit on the higher side

Promo.com can help you create a video fast

Comments: It's a good software that has great potential. Would like to see the option for a pay per use instead of monthly or yearly - or maybe some kind of hybrid Lots of templates, good libraries and simple to follow

Pros:

Easy to useLots of templatesExtensive Library for footageExtensive music libraryFun to create and explore

Cons:

Too expensive for what I need - I'm not producing every single week, and you can't opt out of the monthly plan too often. Clunky - my system crashed several times when using it. The preview on the video was problematic often so I felt like I was editing in the dark - doing what I needed to get done and then able to build and preview after - buggie

Dishonest billing practices

Comments: I've used them for 5 years. I've had problems in the past but have dealt with it. I'M DONE WITH PROMO. There are many, many other options out there not to have to deal with dishonest/deceptive billing practices.

Pros:

Easy to use and implement. Pretty basic.

Cons:

THEY'LL RUN YOUR CARD WITHOUT AUTHORIZATION. When done in error, they refuse to give refunds. Dishonest billing practices. Not responsive customer service.

Misleading company refund policy

Comments: The customer service and company policies were deceptive and designed to trick people into paying for a full month of service even if they end up not liking the product.

Pros:

It was fairly easy to use and navigate the website.

Cons:

The company page is very misleading - be sure to read all of the fine print before subscribing! They will charge your card and if you have downloaded anything your "7 day money back guarantee" becomes invalid. I downloaded 2 videos I had made with my own content and they didn't work well for what I had intended to use them for. When I tried to cancel my plan I was told that the 7 day money back guarantee was actually only for people who purchased a subscription yet never downloaded anything - which defeats the purpose of a money back guarantee in my opinion. I had no way of knowing if the product would meet my expectations until I downloaded the video - so the assurance that I could get my money back if I was unsatisfied is essentially worthless. Nothing excuses this type of dishonest business practice.

Great Asset for Our Marketing & Branding

Comments: From day one I was able to create some great content. When I log in there is usually already a message I want to convey. The template library has more often than not given me ideas on how I want to convey that message. Over the last two years, Promo has helped me create professional content which has reached my target market, helped me to both create brand recognition and accomplish our marketing agendas. The number of compliments I receive on our videos is amazing. It's a great tool which I don't see not using well into the future of our organization.

Pros:

Promo templates provide great baselines for creating content. Just recently all I had to do was brand a template and go. But generally, it is an easy to use software which enabled me to expand our brand and communicate our message in the most cost effective manner possible, while providing a high quality presentation. Which as a start-up company is very important.

Cons:

Honestly, for the price, ease of use and functionality. I don't have any cons. This has been an incredible asset for my company. If I had one issue, I wish we could replace the green screen with images. But outside of that no issues.

Promo Is an Outstanding Tool

Comments: Love this product! Great tool, exceptional support team, excellent value especially now with the unlimited premium videos (thank you for that)

Pros:

1) The software allows us to be creative and quickly bring our messaging vision to life without having to worry about the technology. 2) the clips, both free and Premium, are excellent, have high production quality, and are constantly growing in number, 3) this tool is a huge saver of time and money. We can create and customize our message in-house without having to rely on expensive agency solutions that take way to long and don't take the time to adequately understand our business, clients, culture, and messaging goals.

Cons:

1) The timeline is clunky. I have a pretty high-powered iMAC and moving clips around on the timeline is a laborious task, especially if using 5 or more clips, 2) would love to see more music options. Many of the audio clips within a genre start to sound alike and is counter to the wonderful variety of video clips you offer. Bottomline, better curation of the audio clips is needed. 3) Would love more flexibility with formatting the text, especially the outro.

Great for social media!

Comments: It really helped us make professional looking videos to share with our audiences. I think it was good value for the money and to help our social media.

Pros:

I used it as both a free user and premium user. I really liked the media libraries and how easy it was to add videos into my project. It was great for making promotional videos for social media for the non-profits I worked for.

Cons:

I wished it was easier to add custom fonts and colors. Also, it took a long time to save and preview the videos.

Promo.com is brilliant for driving awareness of your company.

Comments: I use promo.com for generating awareness of our new services and sending people to our website for conversion. I also use the free version to teach my college marketing students to create videos for their own future jobs or businesses.

Pros:

The variety of videos offered is incredible. The search features are highly accurate in terms of meeting my needs. As a former advertising executive, I love the fact that I have professional videos for my mental health company in a fraction of the cost and time. The longest a video has taken me to create, with myriad alternatives is 3 hours. I usually create within two hours. Here's an example: https://promo.com/share/5ce6ce1c861eda3c9f78c4d0?utm_source=single_shared_link

Cons:

Not much to dislike. They are continually adding new features.

Never helped my to fix my problem

Comments: bad/ terrible/ inefficient and unprofessional

Pros:

I used to use this promo.com to do my daily videos without any problem. However, 10 days ago I starting having problems to upload videos on Instagram ....I was chatting with an operator for 2 hours and finally my case was transferred to technical support ....UNTIL today, nobody contacted me and I am still having the same problem .....I can't upload my videos to Instagram and nobody cares / helps me

Cons:

Nobody helps you if you if you have a problem ....operators don't know what to say

By far, the best customer service of any company I have dealt with!

Comments: Promo is what got me into the business of video marketing and it plays a HUGE role in grabbing my customers' attention and actually making the sale. I am still new - had never made a marketing video in my life a little over a year ago, but with Promo, it didn't matter. I am now making videos every week, making sales and have no doubts my business will be a huge success, sooner rather than later!
I have looked at other products in the past year and have yet to find something comparable to Promo!
Thank you, for giving this entrepreneur a solid foundation to build a reputable marketing business!

Pros:

The number of clips, the wide range of subjects and videos available. Sometimes I type in something off the wall to search and used to be amazed there were actually clips available. Now, I almost always say, Oh, I bet they will have that! No matter how odd it might seem.

Cons:

Sometimes there's a hang up when changing ratios, but it's rare.

Really disappointed Promo

Comments: I subscribed to the promotion for 6 months and after 6 months i was charged without any email or notification to inform me that the subscription was up for renewal. I have not used the software since the renewal or for a substantial period of time due to the laggy interface. However, I did not request any refund for the initial 6 months. When I realized I was charged just 2 weeks ago, I requested a refund but the management refused. Even though there was no loss on their end and it has only been a short duration of 2 weeks. After several correspondences, they begrudgingly gave a 50% refund and cancelled my account. Which results in them profiting many months of subscription. Please be careful when you use promo.com and make sure you check your subscription and read their terms. This company is out to make a profit and doesn't care about their customers.

Pros:

None

Cons:

- Laggy - Difficult to use - The company is just out to make profit, doesn't care about the user - Expensive

Pumped on Promo

Comments: Promo has helped our marketing team save time while driving traffic through our social platforms. We ran into some problems with our billing and the Customer Service team was outstanding. They went out of their way to accommodate our situation and were more than fair with the resolution. We recommend Promo to fast-growing businesses who want to save time while offering high-quality promotions and advertisements.

Pros:

Ease of use and speed of content creation for our team.

Cons:

We wanted to add our own videos on occasion, then Promo added the feature! No complaints but we always appreciate more video download options.

These "promotional videos" are nothing more than stock footage with text overlays

Comments: Create generic stock footage videos with text overlays. That's pretty much all you can do with this program.

Pros:

The design of the website is very intuitive. The editor is also relatively easy to use. Perhaps the best part of Promo is that it has great customer support, with an easy-to-use chat feature.

Cons:

First of all, the company claims to specialize in creating promotional videos for small businesses. It has a huge library of video templates, but when you look closer at the videos, they all look basically the same. Every video in the template library is simply stock footage with a simple text or graphics overlay. There is no animation except simple fading text. You could easily create better animation with Powerpoint.

Promo Keeps My Business Humming

Comments: I use Promo to create content as Media Consultant for a local company as well as videos for my business, Remembering the Time. Video creation day is one of my favorite times! Thanks for making the creative process so fun.

Pros:

As a freelance writer and content creator I've been relying on Promo's outstanding video creation software for several years. The interface is easy to use and the creative options are limitless. The ability to save my favorites for quick reference has been a tremendous aid to faster workflow. And--if I ever do hit a snag their customer tech support is one of the friendliest around. They've always untangled me and set me back on the path to success. I can't say enough good about this company!

Cons:

It would be helpful to be able to create files to organize favorites for faster reference.

Easy to use and great customer support

Comments: Surprisingly good software for making short marketing videos.

Pros:

It's really easy to use, the video library is versatile and high quality and 24/7 customer support is top notch. I have no previous experience with making marketing videos but with Promo everything is easy and fast.

Cons:

I have experienced some technical issues with the software (minor problems with publishing the videos etc) but all problems have been sorted out by the excellent customer service.