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About HoneyBook

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Pros:

We have used it for a little over a year now, and this was so incredibly helpful filing taxes for the first time. Well worth the investment.

Cons:

Also, the email feature within HoneyBook can be a bit confusing. Sometimes, I can't tell if an email sent or not.

HoneyBook ratings

Average score

Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.1/ 10

HoneyBook has an overall rating of 4.7 out 5 stars based on 642 user reviews on Capterra.

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Share your experiences with other software buyers.

Filter reviews (642)

Anthony
Anthony
finance and international business in US
Verified LinkedIn User
Food & Beverages, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

provides a good experience

5.0 8 months ago

Pros:

I manage the entire flow of information from my clients in a more organized way, controlling and monitoring each one, it allows me to be more agile in the processes that I have to carry out with my clients and thus provide them with better attention and speed in document delivery. invoices, contracts and digital signatures. I can do many things at the same time and it helps me perform better at my job.

Cons:

The system has never failed me, I feel satisfied with each tool I use and I am convinced that it has been the most efficient platform that I use for my work tasks.

Angela
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great for basic client tracking and proposals. Slowest for payment deposits.

5.0 9 months ago

Comments: I use the super basic functions of the platform. I am aware of the other great tools it offers - my business just can't afford the pro costs. I am on my fourth year using HB and still trying to figure out how to use some of the features.

Pros:

I purchased Honeybook primarily to keep my client details in a single location while gaining the ability to send proposals and invoices for the clean, professional touch. This area is very easy to use without having to hire a pro.

Cons:

To use all the features of CRM, you need to hire a pro who can set you back at least $2k. Also, the payment deposits are the slowest on the market - days! If you use Square, you get the deposit the next day - same for all other CRMs. If you receive a payment on a Wednesday, for example, you won't get that deposit until at least Monday.

Louisa
Louisa
Customer Success Manager in US
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

HoneyBook is expensive for what it provides -- seek of softwsare for document management, sharing, and signing

2.0 5 months ago

Comments: Not worth the cost, expensive compared to other software

Pros:

Does offer document management / sharing to organize agreements to obtain signatures from clients, which is easy and efficient to use

Cons:

This product was pitched to our team as the supreme tool for doc management / / sharing / signatures, but it was no different, and had less features, than similar tools

Scott
Owner, manager in US
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Honeybook Use

5.0 3 months ago

Comments: Overall experience is great. I use almost every day. A few times a week and also collect payment using the software

Pros:

Keeps track of the projects. Auto reminder follow ups, financial records, project recap, booking forms and how the project details auto populate

Cons:

The financial reports are not accurate. Also need easier login for multiple business logins. Deposits take a little longer sometimes

Julia
Designer in US Virgin Islands
Graphic Design, Self Employed
Used the Software for: 1+ year
Reviewer Source

I don't want to be with out it

5.0 8 months ago

Comments: Affordable, easy to get started, can do it all.

Pros:

Honeybook keeps me organized which in return gives me a good reputation as a service provider. I like that I can do it all - and at that from my phone because theres an app that has most of the features the desk top does

Cons:

There's not much to like about it. It meets all of the things I was looking for in a CRM.

Matthew
Operations Manager in US
Events Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Streamline your Booking Experience

4.0 last year

Comments: The software has made our small business more efficient and allows us to focus on the clients, as we run a client based business, it is important that we can take the time we used to spend invoicing, requesting contracts, and following up on payments to interact with our clients more.

Pros:

Honeybook streamlines your process into an easy to use system, once the initial set up, from questionnaires to Invoices and Contracts you have all the tools you need to manage your projects. The desktop and mobile app add flexibility to what you can do with your business at home, in the office, or on the go.

Cons:

The setup process is a bit tricky and unless you have familiarized yourself with template creation, pay someone to build your templates, or find a premade on to edit to work for your needs it is a bit overwhelming if you have no experience at all with creating online templates or websites.

Sarah
Virtual Assistant in US
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

HoneyBook - the software I never knew I needed

5.0 2 years ago

Pros:

HoneyBook is very visually appealing and easy to use for both myself and my clients. The ability to create and save templates that I can edit and reuse for each client saves me SO much time, and it's truly so easy. It's very affordable and has already saved me a lot of time and headaches.

Cons:

I honestly have no complaints about HoneyBook.

HoneyBook Response

2 years ago

Hey Sarah, Thanks so much for the glowing review! we're so happy to see that you're having such a positive experience with HoneyBook so far. :) Would you be willing to grant us permission to use this quote for marketing purposes (and attribute it to you of course)? If so - please send an email to [email protected] and we'll follow up with next steps!

Kandace
Business Owner-Property Bookkeeper in US
Accounting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best CRM for small service based businesses

5.0 4 months ago

Comments: Overall experience has been great and I feel like the software has grown with my business. I use HoneyBook in place of many individual software and apps I used before for scheduling, payment process, client portal, contracts, intake forms and more

Pros:

I love that they are always updating their features and allow users to give input on the usefulness. The software is always improving.

Cons:

There are some small things i wish where available in the smart files, such as drop down lists and check boxes.

Quantieshia
CEO in US
Entertainment, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Enjoy Honeybook

5.0 3 months ago

Comments: My experience has been great. The interface is easy to use.

Pros:

I like that I can create invoices in many different ways set up lead forms

Cons:

I really enjoy using HONEYBOOK and all its features

Kate
Program Manager in US
Civic & Social Organization, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

HoneyBook is the best!

5.0 3 months ago

Comments: Overall I have had a great experience. This program is simple and easy to navigate.

Pros:

I love how simple and affordable HoneyBook is.

Cons:

I have no complaints so far using HoneyBook.

Maria
Publicist in US
Public Relations & Communications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Invoicing made effortless with Honeybook!

5.0 last year

Comments: Creating an invoice on HoneyBook is a straightforward process. It guides me through the necessary steps, from inputting client details to itemizing services and setting payment terms. The customizable templates provided also save so much time!

Pros:

Honeybook's easy-to-use invoicing features have set a new standard for efficiency. As a professional managing multiple clients and projects, HoneyBook has made the task of creating and managing invoices simple for myself and easy for my clients to make payments.

Cons:

There is nothing that I dislike about Honeybook.

Langston
Creative Director in US
Design, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Software To Book Photography Clients

5.0 5 months ago

Pros:

The branding, logo and name are all trendy and up to date. This is very important when interating with new people, new clients. One wants the interface to be inviting.

Cons:

It could have better contract signing features.

Olivia
FOA in US
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Optimis Corp Review

5.0 5 months ago

Comments: My overall experience has been nothing short of great, I find it easy to manage and schedule all appointments for our patients.

Pros:

What I like most about HoneyBook is how efficient the software is for appointment scheduling.

Cons:

There is currently nothing I dislike about Honeybook, it has been very effective and efficient.

Asha
Beauty Specialist in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

HoneyBook Client Management and Automation Works

5.0 6 months ago

Pros:

HoneyBook offers various templates, contracts, proposals, and a client inquiry management platform. It is very easy to use and successfully integrates with Gmail.

Cons:

HoneyBook does not allow client data to be exported. This may be an issue for those who would like to transfer the data within the contracts to another platform / tool. There is also a need for more integration with other platforms.

Tanmoy
Director in India
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Zero 0

1.0 last year

Cons:

Hi,If you don't want to be scammed, you must stay away from HoneyBook.Don't waste your valuable time and business by using HoneyBook.I won't say much, just say that if you accept payment through Honeybook, the payment will not come to you.Thank you

Adrianna
Operations in US
Hospitality, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Honeybook Solutions

3.0 3 months ago

Pros:

The contract features are vast and can be customized and create and save templates.

Cons:

Honeybook doesn't let you use your own email address after configuration.

Amber
Director in US
Performing Arts, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

HoneyBook is great!

5.0 8 months ago

Pros:

What I loved the most of Honeybook was the scheduling was easy and processing payments and also the flexibility of customers paying online for services and products

Cons:

Long term it just wasn't for me and my business

Mohamed
Mohamed
Consultant in Colombia
Verified LinkedIn User
Internet, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

I am very satisfied about HoneyBook because it has helped me to grow my online business.

5.0 2 years ago

Comments: Overall I am very satisfied about HoneyBook's interface and client management system.

Pros:

HoneyBook is an excellent business partner for client management, thank you very much !

Cons:

So far i am very satisfied about all the feature from HoneyBook. Thank you !

Verified Reviewer
Verified LinkedIn User
Entertainment, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Really professional contract management

5.0 last year

Pros:

HoneyBook seems to do many things, from sales presentations to contracts but what we are using it for is contracts, and it is very good with that. So much less complicated for our staff to create and sign them through a flawless (also beautiful) system, and clients are impressed with the system as well.

Cons:

Haven't found anything yet, perhaps as we go along. We are considering expanding our use to include invoicing and billing and will update review at that time.

Marek
CEO in Poland
Financial Services, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

HoneyBook Review

5.0 2 years ago

Comments: Overall, my experience with HoneyBook was positive. The platform streamlined my client management processes and helped me stay organized and efficient. The ability to centralize all client interactions, from initial inquiry to final payment, in one place was a game-changer. The platform's user-friendly interface and customizable templates allowed me to create professional proposals and streamline my workflow. While the reporting and analytics capabilities were somewhat limited, the overall experience with HoneyBook was excellent, empowering me to deliver a seamless client experience and grow my business effectively.

Pros:

One of the things I liked most about HoneyBook was its all-in-one platform for managing client interactions and business processes. The ability to streamline and automate tasks such as client communication, project management, invoicing, and contracts was incredibly valuable. The intuitive interface and customizable templates made it easy to create professional-looking proposals and streamline my workflow. Additionally, the collaborative features, such as the ability to share files and communicate with clients in real-time, enhanced the overall client experience.

Cons:

While HoneyBook had many positive aspects, one thing I liked least was the limited reporting and analytics capabilities. The platform provided basic insights into my business metrics, such as income and project status, but I would have appreciated more in-depth reporting and analytics features. It would be beneficial to have access to more comprehensive data and visualizations to gain a deeper understanding of my business performance and make data-driven decisions.

Austin
Investigator in US
Entertainment, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Honeybook review

5.0 2 years ago

Comments: I was trying to think of a better word but I'll just come out and say it. We run a weird business.. It's hard to find things we can use sometimes. The big thing Honeybook has going for it is that it will probably fit any business model. It's not just for experts from global enterprises. Any regular Joe from down the street could use it with a few minutes of reading.

Pros:

The big item on my pro list is user experience. Straight from the beginning it was fun and Honeybooks team will help anytime. The guy I talked to solved my problem in like five minutes when I was ready to sit and wait for at least half an hour. Some of the things Honeybook has are project tracking, workflows, invoices and payments, schedule manager, CRM.

Cons:

It stinks that Honeybook costs more than the other small business CRMs. It's got the extra stuff, yeah. But I wish they could bring it down a little. The other thing is that I wish they would let more outside apps integrate.

Melody
Salon Owner & Educator in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

It's required for a wedding biz!

5.0 2 years ago

Comments: They are super helpful with customer service and I love that they have local communities that meet up also!

Pros:

I use Honeybook as a bridal hairstylist! It has been seriously amazing for my business. It helps me keep everything in order during the booking process!

Cons:

They did an update this past year that has allowed for a lot of great automations. The only thing is, it has been extremely hard to keep up with and figure out how to use. (And I am pretty tech savy) But I do think they are great tools, it just takes a bit of time to figure out the changes. If you are new to honeybook, it's all you may know so it might work great!

Marktwain
Creative Director in US
Media Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Honeybook

4.0 2 years ago

Pros:

Posts from other creators to help on jobs if needed.

Cons:

Cost was expensive long term and not in out budget at the time but they do work with small businesses to help with that during slow times

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Essential Software for Business Management

5.0 2 years ago

Pros:

Using Honeybook software, they guarantee that you can acquire all the information you require in an email without having to leave the page.

Cons:

None so far! I like this Honeybook. It is helpful to my business.

Dheeraj
Dheeraj
Business Development Manager in India
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The most effective and efficient method tool

4.0 2 years ago

Pros:

I like how easy it is to use and how everything is in one spot. It's also really useful for leads; if I receive a new lead, it reminds me to follow up with them so that I'm more likely to land the customer, so it's a very positive experience. The simplicity with which contracts could be sent and the opportunity for my customer to sign immediately. Honeybook contains practically all of the features I need to run my business simply and efficiently. It also gives my clients the impression that they have a thorough understanding of everything that is going on in their projects.

Cons:

I dislike that there is no option to arrange your date before booking. I only wish clients could choose the amount they want to pay at any given moment. Some of my clients find the email threads quite bothersome. In comparison to other firms, the processing and quick deposit costs appear to be expensive.