Reviewed on 18/9/2019
Easy to use
Comments: I like the fact that I can request new feature to enhance the software. The software is a great tool to use right out of box. You can start creating report and dashboards right away.
1) Very user friendly when creating reports.
2) Very easy to setup.
3) Very easy to create reports and dashboards on the fly.
4) Easy to share report to third party vendor.
5) Able to connect different data sources
Cons: Not able to email a report to a non license user.
Reviewed on 2/3/2017
Powerful reporting tool
Analytics Plus was acquired to enhance internal reporting capabilities for ServiceDesk Plus at a client site. This provides their team leaders and executives the ability to "slice and dice" reports not available in SDP.
The support I received from inception, through the installation process and implementation was excellent. The ongoing support I am currently receiving to tweak reports and technical support is exceptional!
Whilst not all the tables in SDP are published in AP, importing the data required and keeping it synchronized with SDP is simple. The application is very user friendly and it is a very powerful reporting tool.
Once the URL functionality bug is fixed, this application will pretty much provide us an exceptional reporting solution.
Pros: Ease of use, the excellent support provided!
Cons: Licensing. It would be good to be able to publish reports (read-only) to non-licensed users.
by ManageEngine on 23/8/2017
Thank you for your honest feedback. We are happy to know that Analytics Plus meets your expectations.
We also wanted you to know we have a licensing model for non-licensed users. It's called the 'dashboard viewer license' and enables non-login users to view published reports in Analytics Plus.
For details, please check this link : https://www.manageengine.com/analytics-plus/licensing-model-for-analyticsplus.html
Reviewed on 22/1/2020
Analytics Plus in a Servicedesk
Analytics allows us to present PKI's to the staff so they see how they're doing.
Everybody can see if any cases are growing old and i SLA's are about to be violated.
Pros: The way we can present data from our Servicedesk
Cons: Sharing reports and slideshows demand additional licenses.
Reviewed on 21/1/2020
As of now it is helping us to streamline our ticketing system and make it more useful.
Vision is to get to the bottom of whats happening in our IT Department .
Nice visualizations and interactive dashboards.
Integration with Manage Engine tools.
All features are good ,nothing as such .
Not very comfortable with sharing and collaboration
Reviewed on 2/9/2019
Reviewing Analytics Plus
Comments: With the help of your support technicians, I am learning the functions useful to my organisation
Pros: Once you know the functionality then easy to user
Cons: Hard to work through the product functions
Reviewed on 19/9/2019
So far, so good!
Comments: The support I have received is what truly elevated my experience with the software. The Analytics Plus support team has been exceptional with their responsiveness, patience and willingness to help. They clearly want their customers to be successful with the software.
Pros: Being able to have the information that matters most to be readily available has been incredibly helpful and time saving.
Cons: Although you don't need to be exceptionally technical, you do need to have some technical aptitudes and understand the various data sets you are using.
Reviewed on 16/5/2017
Dashboard helping consolidated view and easy to use for software and hardware consolidation to save$
Comments: Cost Saving on the software and Hardware
Pros: Slide show view. Easy to Navigation on the hardware and software details. Easy to find overloaded system. Easy support file sending great if the implement the same option for other managed engine tool mainly application manager. I like application manger various ready made reports section. Automated sync with other tools. Colorful performance dashboard giving high visibility. I am using Memory, CPU and disk utilization trend mainly to get idea about our environment usage. This s/w is helping for the server consolidation we have removed 50 idle servers that is cost. Compare to overall saving this software purchase spending really low and worth to invest. Excellent support team.
Cons: I don't see much problem with connecting application manager but we are facing some problem with connecting Asset explorer all are manage Engine product this should be easy connection with ready made icon.
Reviewed on 31/5/2017
The tool is very easy to use and quickly provide much needed reports.
Pros: I love how easy it is to create reports and dashboards. You have different views that can be used to make them much easier to read. There is also a great support team who is very helpful when trying to resolve issues or if you need to create a report.
Cons: There have been many bugs we have encountered as well as slowness. I spend a lot of time with the support team trying to resolve these issues.
Reviewed on 14/7/2017
As always ManageEngine have hit the mark with a simple to use but extremely powerful data analytics tool.
With both Cloud and On Prem options available it is suitable for any environment.
Extremely easy to use from and end user perspective and very easy setup for admins especially using the built in integrations with other ManageEngine products.
Cons: There are a few features that would be helpful. More frequent data update options. More customizable scheduling. Some query and formula commands aren't supported yet.
Reviewed on 17/12/2019
Comments: i enjoy the product very much
Pros: its easier than making pivots for excel and user friendly - support always assists when i need
Cons: having to create own reports sometimes gets confusing, the drag and drop feature with create reports is always better
Reviewed on 27/7/2017
After a few hours was able to generate most of the required reports. Interface is fairly easy to use
Pros: Large range of sample reports to use as templates. Customer support is fantastic. Most of the data required for our reports is already present
Missing a few features that would be useful to us, eg Linear Trend lines on Line, Bar and Scatter charts.
When using chart coloring then sorting by Y axis the colors do not stay with the allocated items (bug?) Need to import Asset and Change Management data
by ManageEngine on 29/8/2017
Thank you for the review. We wanted you to know that Analytics Plus now analyzes data from the change management module. You can read more about this in the following link.
Here's a recording of a webinar on the same feature that we did a while ago.
We are also coming up with support for the asset module in the near future.
Reviewed on 20/8/2019
Reporting and dashboard customization
Integration with email
Cons: at times some numbers are very hard to understand. seconding i cant understand how come the response time is greater than the resolution time.
Reviewed on 12/6/2019
Pros: The capabilities of the product are great. Even during the 1-month trial period, I got as much support as I wanted. The support team is excellent. They don't stop until they solve the problem. They are patient, understanding and very respectful.
Cons: Can analyze data from different platforms.
Reviewed on 28/8/2019
Support / Product
Comments: Very good so far. Team is very helpful.
Pros: Easy to report and get the stats. Support team is helpful to quickly build up the report and dashboard. Some of the features like Drag and drop made it really easy to create valuable report and send to this information to executives for data insight.
Cons: I can not think of any at this stage.