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About Vonage Business Communications
Affordable, Easy and Reliable Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critial features. Learn More
Vonage is extremely helpful in our day-to-day operations because we can quickly pull up numbers and copy them over onto our scheduling/client platform to see which clients called immediately.
We are still working on our fax numbers. Porting the number from our previous provider has proven difficult.
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Filter reviews (313)

Great product for small companies
Comments: Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.
Pros:
It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.
Cons:
Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.
Alternatives Considered:
Definite a must for businesses.
Comments: Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects
Pros:
Compared to what we were using before it is a big game changer.
Cons:
Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.
Decent App
Pros:
Vonage was good for communication outside of the office with one main inbox
Cons:
It took a while to connect calls and was also very spotty with coverage

Vonage Business Communications was just ok
Comments: It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.
Pros:
Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.
Cons:
We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.
A good way to have your call center in order
Comments: It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls to them if you have someone on a different process. you can listend to calls live, or recordings in both platforms needed. keep in mind on vonage businesss the storage is more limited that in Cotact center, you can even download and connect it via APis, so I'd say we are having a great time managing our call flow wiht multiple queues base on our needs.
Pros:
You need two products from vonage but once you have VOnage business and vonage contact center your are able to set up and manage a call center and its workflow and keep track of how your agents are behaving and even assist them if needed via call whispering or call monitoring,
Cons:
It can be a bit complex to understand how to connect evrything to get the call flow in order.
If you want a big name with a big price tag
Comments: Overall it was a pleasant experience. We got exactly what we needed at the time nothing more nothing less. We ended up switching and got wayyyyy more for way less and now we could never go back!
Pros:
Our call quality was always crystal clear and never dropped or missed a call.
Cons:
We least like the price point and the long contracts that would auto renew without a notification and even on weekends/ holidays.
Great Customer Service!
Comments: Relatively good compared to other companies we use for similar services. Customer support is good; reps are pro-active and helpful and will go out of their way to find you a solution.
Pros:
The best thing we have found with Vonage Business Communications is the Customer Service. The reps really do try and help you out and take a pro-active approach which is highly unusual in the telecom industry.
Cons:
Sometimes when you are trying to get information from their billing department, they seem to be unable to provide it. This appears to be more of an operational issue than a personnel issue.
Great voip phone system
Comments: Setting up Vonage is easy and straightforward and the customer service is top tier.
Pros:
Vonage is straightforward and easy to set up they have phenomenal customer service. I have several customers that used Vonage and are absolutely elated about the price and service.
Cons:
I would say my least favorite thing about Vonage would be the mobile application as it tends to crash more than expected if you are not using an iPhone.
My company left Vonage for a dialer - after over a month wish they would switch back
Comments: I used Vonage for 2.5 years in Moving, and I felt no "slow season", the ease of it's use through 2 companies kept my income level steady and high. It was easier to reach more customers with the Vonage integration suite using the click to dial feature and texting that was done through my Moving Software. More contacts =more sales=more money with commission only based jobs.
Pros:
The click to dial integration suite that made it so easy to call customers straight from our moving software and send personalized texts. More contact and lead touches = more sales more $$$$
Cons:
Now that we have switched to a more costly, not easily integrated, auto-dialer that made my sales at 40% booked jobs from data and inbound calls drop down to 1%, NO COMPLAINTS certain businesses are meant for dialers, with my industry, keeping it simple like Vonage does, and ease of use is the way to go.
Easy to Use VIOP Service
Comments: We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we felt the need to move to another service that offered more service for the price we were paying.
Pros:
Vonage Business Communication was great for our small business. The platform is easy to use and offers users a seamless process.
Cons:
As our business grew and we had the need to add more services, the price rose as well and became a bit high for our small business to absorb.
Robust VoIP service that offers attractive features
Comments: So far it is getting my work done. I can recommend for cost and reliability if you can see your number marked spam.
Pros:
Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features
Cons:
Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times and assigned.
Smart & Reliable
Pros:
I've been using Vonage from more than 6 months. The interface of the software is easy to use. What I love most about it is it's "Report" feature. It makes working so much fun as one can easily see and analyze their own growth with the help of different charts and graphs. It increases productivity as it induces a sense of accomplishment in an individual. Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to call, it immediately picks up the phone number eliminating the rest of the sentence. Most communication software fail to do that. So, for me Vonage is one the best Business Communication software.
Cons:
There's almost nothing to not like about Vonage but if there's something that ever bugged me is that it deletes the call history after a certain amount of time, which isn't really bothersome but just in case anyone wants to track a call from a long time ago they won't be able to do that. And it glitches sometimes which could be the network's fault as well.
Review for Vonage
Comments: Excellent experience
Pros:
What I enjoyed best about Vonage was its ability to seamlessly switch between mobile and PC usage and the call's voice quality is excellent as well!
Cons:
Probably Nothing , i have been ushing Vonage since last 6 Month and have no issue.
Calls without hassle
Comments: Communication with other staff members is easier. Our teams is located all over the world and sometimes email is not enough. Also, I can call vendors from there not worrying about the cost of the call, its great.
Pros:
Easy to use, perfect for work, communication is much better
Cons:
Mybe it's me, but I cant find a way to set up a ringtone in my laptop
Works as your business cellphone
Comments: Helps to have my business and personal number in just one device
Pros:
It works as your business cellphone but dont need to give you personal number to your customers. Easy to usea and also can get sms.
Cons:
Could be better if you can see the name of the person who is calling you on the lock screen. Speaker function does not work if you turn it on outside the app
Alternatives Considered:
Great VoIP option for small businesses
Comments: We have had a great experience overall from the sales rep to the buying process to the customer service and install. We'd definitely recommend them to small business who are looking to save a bit of money (at least compared to our traditional alternative).
Pros:
I love the price of this software most of all. This had so many more features than our regular phone service and was cheaper! It's fairly easy to use, has quite a few features, and has worked pretty solidly for us for the 6+ months that we've had it. We don't have plans to change at this point.
Cons:
The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over. We definitely ran into hiccups there, but their customer service team was excellent and we figured it out eventually.
Complicated software
Pros:
Helps small businesses manage their communications
Cons:
It not user friendly with a lot of glitch

Feedback for Vonage
Comments: My experience with Vonage has been good. No major glitch that i found while working on Vonage.
Pros:
Vonage is user-friendly and can work on even a slow internet connection. We can do screen recordings and send a broadcast message as well. Your own Team Members' contact details are easily available. So anytime you need to call them or find email id's, It's all there for you. Also, we can record calls as well which will help us in quality audit & control. There is also an option to check reports on how many calls you made, received, and the call duration as well. Overall it's a great product!
Cons:
The one thing that I don't like about this product is when it is integrated with any other software like ceipal to make calls. The call logs will not appear on the Vonage call logs. Rest everything is good!
Vonage Business works very well for our company
Comments: Our overall experience has been great. This is our second year using the Vonage business package and we are very happy.
Pros:
We like the ease of adding new lines, adding branch phone, so many reasons we like the company and products. We are a three branch company with drivers all over the place. We can easily transfer calls to our techs on the road, just as if there were in the office. We also like the spam feature, were we can see most calls registered as spam, allowing us to not answer these irritating spam calls. In times when we need to call customer support, Vonage team members are very knowledgeable and helpful. Lastly, we save money with this company, great price for an extra great product and customer service!
Cons:
We cannot pick up a call anywhere in the office by parking the call, we must transfer it.
Could Be Better
Pros:
Vonage is good platform to be utilized for a business in office and working remotely.
Cons:
Some of the settings to configure don't keep all of the settings/capabilities that you want and need.
One of the best service provider for VOIP services
Comments: Vonage Business Solutions is one of the reputed service providers for VOIP requirements, there is a vast array of plans and services to choose from, as per an individual's requirements. Now Vonage may be used from Desktops, Laptops, Tablets, Phablets or smartphones too via mobile app. The customer support is efficient and hence one may not be stuck with an issue for too long. There is transparency in service and charges due to monthly pay-as-you-go business model. I will recommend using Vonage Business Solutions for all these reasons.
Pros:
Budget VOIP calling plans worldwide. Easy pay-as-you-go business model. Robust Infrastructure, quick and customer friendly customer support. Versatility to use it with various softphones/hardphones. Good Call Quality, Business Reports Functionality, User-friendly UI. One of the oldest brands among VOIP service providers.
Cons:
Vonage should offer more functionality with standard plans. I wish call recording feature was standard for a user, without incurring extra charge every month. Not many cons which I may think of at the moment. I also faced some trouble with their Vonage Business Desktop softphone, after which I switched to X-lite, which runs lag free with Vonage Business Solutions.
Alternatives Considered:
Call centers need reliable service
Comments: We used Vonage for our call center for a year. The features were great and the price was nice. The service was intermittent at best and not acceptable for daily use.
Pros:
The cost and implementation was outstanding
Cons:
The reliability was not acceptable for our business.
NON-EXISTENCE PHONE SUPPORT
Comments:
Absolutely the worst service out there. This company is just so horrible to deal with. Will ruin your day if you have to interact with Vonage Business Support, again only by CHAT from untrained techs.
I would highly recommend potential customers to do their due diligence before going with Vonage.
If you have a technical issue of any kind, know that you will NEVER, EVER GET A LIVE AGENT ON THE PHONE. It is ALL by chat and they are extremely POORLY trained and just give canned responses.
Pros:
add on phone numbers were convenient. Price was Ok.
Cons:
my caller ID will not update and I cannot get the issue escalated.
VBC- Review
Comments:
It is a fantastic offering for small businesses. It contains a number of helpful features that are excellent for our company needs. It is significantly more dependable for our communication needs than other similar software that is available.
Despite the fact that we adore Vonage, it can occasionally be difficult and time-consuming to call customer care.
Pros:
It is very simple to use as it provides support to various things like calls, SMS, and even voice recording. Mobile and desktop apps for Vonage are easy to use. It can connect up to three phones to a single extension and that is the best feature as we don't have to call individually.
Cons:
It is bit slow and sometimes has a lot of backend issues which takes a bit to get resolved.
I love the easiness of using Vonage Business.
Comments: Great communication system in our office with virtually no issues.
Pros:
Voicemails are easy to access when not in the office, they also get sent to the company e-mail if nobody answers. Easy to set up phone numbers through the app on a mobile phone for usage of number during off hours out of the office.
Cons:
It can be a little bit pricey for what they offer but it really is a well built voice software so the price is worth it.