3CX Reviews

Full featured Hosted SIP VOIP solution

Comments: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pros:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Cons:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternatives Considered: RingCentral MVP

Reasons for Choosing 3CX: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Switched From: Avaya Cloud Office

Reasons for Switching to 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

3cX for your call center and VoIP needs

Comments: Overall, I have no complaints on 3CX as we are very satisfied.

Pros:

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Cons:

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Alternatives Considered: VICIdial and VitalPBX

Reasons for Choosing 3CX: Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.

Switched From: Dialfire

Reasons for Switching to 3CX: VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.

A Perfect Phone System

Comments: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pros:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Cons:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.

Great for call center management

Comments: Overall this is a great software program for any company that gets a high volume of calls

Pros:

I like that you can set your status , and that it shows if you are on the phone, if you have a voicemail, etc.

Cons:

I will say this system was a lot harder for the older generation employees to train on. For other people it was intuitive.

A Seamless Communication Solution: 3CX Software Review

Comments: 3CX has been an invaluable asset for our team. Its user-friendly interface, unified communication features, and rich functionality have transformed the way we collaborate and interact with clients. The reliability and cost-effectiveness of the system make it a top choice for our call centre's day-to-day work. I highly recommend giving 3CX a try.

Pros:

With 3CX, everything is unified under one roof. We can make and receive calls, send messages, and hold video conferences seamlessly. The software also integrates smoothly with Microsoft 365, which has significantly improved our team's efficiency.

Cons:

3CX relies on a stable internet connection. Even the slightest change will impact your experience. Compared to the previous software we had, this is an ongoing issue we're still trying to find a solution to.

Call me.......The best phone system

Comments: The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

Pros:

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Cons:

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

The most easily managed telephone systems

Comments: We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions.

Pros:

I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone.

Cons:

Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time

Alternatives Considered: Aircall

Reasons for Switching to 3CX: It was very easy to set up and manage. Considering both the features and the price, we decided that 3CX is the best choice.

Best Value for VoIP and Web Conferencing

Pros:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Cons:

It's less known so it can be confusing to employees or external participant

Alternatives Considered: Cisco Unified Communications Manager

Reasons for Choosing 3CX: We were using an old traditional phone system and needed to upgrade to a VoIP system.

Reasons for Switching to 3CX: initially we chose 3CX because of the price and local experts.

The industry leader, and it shows

Comments: I would not choose any other provider. They are the best and the petty things that are harder to get by are still petty issues. I would recommend all the way!

Pros:

3CX is the best solution for our needs because it is supported on many platforms, allowing quick changes in a fast-paced environment with critical situations.

Cons:

I have to say, for a service that is so good in all areas, I am a little dissapointed in voicemail management. But hey, there's always place for improvement!

Easy to Use PBX for Small to Medium Businesses

Comments: Best Cloud PBX Used with Good Quality Service and easy to use.

Pros:

3CX Self Hosts a PBX and thats the best Part. No need of a Seperate Server. Everything is under 3CX and all the internal features of a PBX are very easy to use and manage. Morever its free for small communication systems

Cons:

SBCs - Session Border Controller are one thing that sometimes causes an Issues.

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

Comments: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Pros:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Cons:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Finally found something we can rely on.

Pros:

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Cons:

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Truly makes working remotely a possibility

Comments: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Pros:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Cons:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

3CX Review

Comments: Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Pros:

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Cons:

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

PBX For the masses

Comments: Communications for small inbound call centres, bussiness communications, remote workers extensions.

Pros:

Easy of use. Easy to administer. Easy to setup. Great documantation. Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Cons:

Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution

Affordable Phone System for Businesses of All Sizes

Pros:

3CX has all the features you would find in major brands of PBX systems with flexible deployment options for on-premise or cloud hosted systems. The system is very easy to setup and administer with training and certification available. 3CX has a large partner network and supports many brands of phones and gateways. The system is very affordable for smaller business and non-profit organizations. Security of calls is built-in which is very important when looking at VoIP telephone solutions. Apps for iOS, Android and Windows make connecting your mobile staff effortless by simply downloading the App and scanning a QR to provision the users extension.

Cons:

Even though there are very useful reports built into the system there is no report for average SIP trunk usage and this is only able to be retrieved through the SIP trunk provider. Features are continually being added and this system is very stable so I cannot really say there are any cons.

Make calls to landline numbers with 3cx

Comments: cost benefits as making calls from a mobile device to a landline number is expensive in my country.

Pros:

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

Cons:

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

Great Telephone System

Comments: Just had voice quality issue there and there, but it was on the settings and it was resolved.

Pros:

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Cons:

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

All in one place!

Comments: All in all a great program to utilize features that phones have. Other switchboards in the past that I have used had very little functionality and not the useful features that 3CX has.

Pros:

-Everything about your phone communication is in one place. You can do web meetings, check your voicemail, see who all is on the phone or away at lunch. You can organize your day with your coworkers. -It's on apps that you can put on your phone if you can be at your desk or if you can't take 20 minutes trying to figure out how to forward your calls to your cell on the phone itself.

Cons:

-You have to know what clicking on certain things mean. In other words, don't accidentally click on a coworker's box if you do not mean to call them. I have been there a few times.

Great software that allows for above average PBX solutions that make communication efficient.

Comments: Cost efficiency on international and local calls

Pros:

Its communication medium (the internet) makes it easy for people to communicate despite geographical obstacles and the best thing is it doesn't charge for call roaming costs all you need is access to the internet and the software. The features such as conferencing, webinars, call centers , chat and voice mail allows for individuals or companies to operate seamlessly despite different geographical locations. Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Cons:

To get the licensed vendor partnership take a while but its worth it in the end. The limitations to making multiple outbound calls through one gateway makes becomes frustrating when 2 or more people try it at the same time.

Telephone System Game Changer

Comments: Fantastic product, we left Mitel for 3CX and have never looked back.
Highly recommend it and would dare anyone to copy us.

Pros:

Depending on the options available and including engineer costs we found 3CX to be 60-70% cheaper than the likes of Mitel, Avaya, Alcatel and the like. It does everything that they can do and has open connectivity with open\transparent licensing , so the more you use or the larger your business the more you will save.

Cons:

3CX can be installed by anyone and some seem to think it is as easy as click, click click, the only bad thing is that you need to ensure that your partner is experienced and has completed large 3CX projects successfully.

Has all the bells and whistles

Comments: Overall, the experience was positive. I was able to utilize the software for the intended purpose and it was beneficial to us the entire time we used it. We weren’t nickel and dimed by 3CX for premium features like a lot of the other mainstream services. And the customization potential was also a great thing.

Pros:

The thing I liked most about 3CX was the enormous potential it affords anyone who is seeking to setup a virtual phone system. There were no corners but in developing a feature rich service that is very affordable in price. Again, as stated in many of my reviews, I’m a fan of intense customization by the end user of any service. 3CX gave me the flexibility to customize nearly every aspect of the system to the degree that I chose.

Cons:

The thing that I liked least about the software was the difficulty in setting up the on-premises version of the software. Even being an IT professional, it was still very difficult to understand the instructions as they were written.

Great and easy to use

Comments: I love that i canbe reached without givong out my personal number. This way i know when work calls are coming through and personal calls. Easy, user friendly interface and semi customizable!

Pros:

The app allows me to take office calls while I'm at home or out of the office, without giving out my personal number. Ive got my own extension and voicemail. From our office phone we are able to see if our guests (hotel) are using the phones in their rooms amd can easily xfer calls to guests or staff.

Cons:

When the phone rings..it also rings through the office desktop and that feature needs to be disabled every time we login. No other complaints!

3cx

Pros:

I think that the call recording is very useful, we have had to listen to recordings multiple times for different scenarios and it has always come in handy. I love that all of our voicemails come directly to our email address, because we are able to check for new ones frequently throughout the day.

Cons:

The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer is not routinely monitored the messages never get read.

Installation Of 3CX Phone System On QNAP TS-453 Pro Using VMware

Pros:

I have been using 3CX Phone system for may years and gave found it to be a versatile, robust computer based PBX Phone system. I have used it on the following versions of Microsoft Windows, Windows 7 professional, Windows 10 Professional, Windows Server 2003 Standard, Professional Windows Server 2008 Enterprise. My latest installation is 3CX Version 12.5 64bit installed on a QNAP TS-453 Pro running Windows 2008 Enterprise R2 in Virtual Machine Mode. The installation was simple and smooth, activation and provisioning was straightforward, no hitches. The whole system is running and performing as you would expect stable and reliable

Cons:

Its very hard to find any dislikes about the 3CX Phone system, if anything I would say lack of information on how to set-up configure VOIP gateways. I have had to search the internet to find the information I required and this was from fellow users who been kind enough to share their knowledge and expertise