Jotform Reviews

Jotform is superb for building forms.

Comments: The experience with Jotform is one worth every single second and penny we spend using it. It has really made our form building job very easy and simple. We no longer need to hire professionals to create forms for us now that we have Jotform.

Pros:

What makes Jotform unique in form building is it gives to our disposal every form styling tool that is needed to build very professionally branded and stylish forms. Another helpful feature in Jotform is the e-signatures which makes it easy to sign documents online. We also use it to create and deploy survey forms and it allows us to analyze the feedback we collect, create insightful reports to demonstrate how customers are saying regarding our services.

Cons:

Jotform has been giving us all that we need from it and it is doing remarkable job. No cons at all for Jotform.

Easy way to collect data from our field personnel

Comments: I'm very happy with Jotform for managing our department's forms. Thanks to it, we can now not only collect data from our field personnel when they don't have access to a desktop, but above that, the data is validated, archived securely, and charted automatically with our Power BI integration. It helped us solve a big issue on our data side and brought an extra level of insight into our efforts.

Pros:

I think the best thing about it is probably all the templates they have available. There are hundreds of templates for most common form types. Thanks to that, we've never had to design a form from scratch. We just pick a template, add a couple custom questions or fields, and voila.

Cons:

Nothing sticks out that much. It would be good to have live support though.

Alternatives Considered: Formsite and Typeform

Reasons for Switching to Jotform: Jotform seemed a lot more advanced with better form fields. The mobile interface is also far better than the others

NOT for research surveys

Comments: This review is specific to using JotForms as a substitute for other platforms that may be used for creating surveys. We use JF at my agency for other purposes and its fine but I'm really shocked at how poorly it is set up for creating surveys and for data visualization. For example, if you want to convert a survey that uses Likert sliders into a PDF, JF just deletes those questions instead of converting them to a standard Likert format. The form building is not intuitive. There is incorrect (or outdated) information on use in their self-help library and customer support is very hard to get.

Pros:

For the purpose of research, even Google forms (which I hate) is better.

Cons:

It's like they built this capability and never spoke with anyone who does actual real research. The form building options are not good. Data visualization is terrible. Customer support is terrible. I kind of wonder why they even offer a survey capability if it's going to be the worst on the market.

Very decent solution for forms & e-sign docs

Comments: Jotform is a wonderful tool to have at hand when working remotely. With it, you can just whip up a few forms and documents without spending too much time on it, and for something so simple, the amount of data it uncovers is fantastic. We've definitely seen concrete results of it across our operations.

Pros:

I love how there are hundreds and thousands of ready-made form and document templates for pretty much whatever you can think of. It saves you tons of time from having to make something from scratch, and it also gives you good form field ideas that you probably wouldn't have added if you did it from scratch.

Cons:

We see performance issues every now and then. Mostly form submissions coming through multiple times and sign fields not working properly, especially for multi party agreements.

Alternatives Considered: Formstack Forms, Formsite and Typeform

Reasons for Choosing Jotform: Google forms doesn't have many of the advanced form features that other form builders have. And we wanted to combine our e-sign and form needs under one tool, so we decided to move away from it altogether.

Switched From: Google Forms

Jotform for our business

Comments: So far, Jotform has been a great platform to easily get a lot of problems solved when it comes to feedbacks and polls.

Pros:

JotForm offers a wide range of features, not limited to file uploads, and signature alone, and also offers a wide range of customizable templates that can be used to create forms for any purpose easily and fast

Cons:

There is a very wide range between the free plan and premium plan of jotform, and I feel at least it would be helpful to be able to generate reports on form submissions by date range or by specific field on the free version.

Alternatives Considered: Google Docs and Microsoft Forms

Reasons for Choosing Jotform: Jotform tends to be more cheaper and have more features on their free plan as against our experience with Wufoo, although Wufoo is not a bad platform too.

Switched From: Wufoo

Reasons for Switching to Jotform: There's a great navigation experience with jotform, and we can easily make decisions based on responses we received.

Great for Resource Management!

Comments: It has helped us manage and collect resources more effectively, whether it's for surveys, registrations, or data collection. The user-friendly interface and integration options have improved our workflows.

Pros:

What I liked most about Jotform is its flexibility and ease of use for creating and managing forms.

Cons:

One limitation we've encountered with Jotform is the pricing structure, especially when we require advanced features and a higher volume of responses.

The Best Software For My Business!!!

Pros:

Jotform has been the best software for my business. I have tried four other softwares before Jotform. Jotform is the best because it is the most affordable, convenient, flexible and customizable, and it offers encryption and signature signing features as well!!

Cons:

I have no cons at all with the Jotform software.

Expense Report made easier using Jotform

Comments: Excellent experience since we started using this to do our weekly expense report.

Pros:

I like the simplicity of using it, especially from a mobile app.

Cons:

No issues at all using Jotform for my expense report.

Working together with coworkers is easy using it.

Comments: No coding or CSS expertise is needed thanks to JotForm's extremely user-friendly drag-and-drop editor, which makes customization a breeze.

Pros:

I can now provide our teammates with alternatives that I was not before able to, thanks to the password protection feature added to forms. Data generation can be accomplished rapidly by pulling reports from these forms. Sophisticated connectors abound, including popular payment gateways. I have continued to utilize the platform because of its great usability. With its help, I have been able to quickly and simply design forms that are customized to our unique needs and gather information to produce insightful results.

Cons:

It is not possible to immediately preview numerous pages on a form. It must fill out the preview form with data before moving on to the next page. From time to time, the export to CSV format fails. I'm not sure if the export CSV capabilities or the Mac is to blame for that.

Commentaries on Jotform

Comments: Interesting and insightful. The ease of use is top notch.

Pros:

The hundreds of template. I mean you can just search for anything and it will show it. There was a time i was lookinh for a scholarship application form i dont know where it will be categorize under the categories available, I searched "scholarship Application" using the search box and it showed 58 results as at then. That's is just superb

Cons:

Do i have? I dont think so. This app is just too good

Great Product For a Small Company

Comments: Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.

Pros:

We really like to use the forms to keep track of our caregivers times. We mostly don't use paper timesheets anymore, and we now have a hard paper trail not subject to the potential loss of any physical sheets of paper.

Cons:

Occasionally can't download PDF submissions. We depend on these to keep good records of our team mates times on particular shifts.

Alternatives Considered: DocuSign

Reasons for Choosing Jotform: Just looking for a better option that was intuitive and easy to use.

Switched From: Adobe Acrobat Sign

Reasons for Switching to Jotform: The price is more set in stone and the overall usability is just much simpler on Jotform.

Jotform is the best (if you don't mind the price)

Pros:

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Cons:

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Alternatives Considered: YouCanBook.me

Reasons for Choosing Jotform: There is just one reason; Price. You can make free survey via Zoho and you dont have any limit. That s amazing. Also Bookafy can serve many features with free version. I started to use these tools free version and after a while convert my freemium plan to paid plan. Also ı have thousands of students which have to use that kind of tools, and ı suggest these tools to all of them. Because their free versions are very powerfull.

Switched From: Zoho Forms and Bookafy

Reasons for Switching to Jotform: Easy of use. Customer service and Automations features.

Buyer beware: JotForm API breaks and support is awful

Comments: Support is terrible and a deal breaker. We are moving to Gravity Form as a result.

Pros:

The UI is pleasant for both the user and the integration. Setting it up was easy and getting it integrated with ActiveCampaign over the API wasn't difficult.

Cons:

The support is a HUGE problem. We work in mental health and having client inquiries transmist can be a matter of life and death if someone is in crisis. We noticed we were not having contacts transfer some times and other times, parts of data which was mapped, wasn't transmitting and deals weren't being generated due to missing tags and data. This alarmed us and we reset the integration to no avail. We contacted support multiple times to find responses that regularly took 4-7 days and sometimes no response at all. It was infuriating and irresponsible on their side.

Alternatives Considered: Gravity Forms and Typeform

Reasons for Choosing Jotform: We had used ActiveCampaigns internal forms but they do not support conditional logic.

Switched From: ActiveCampaign

Reasons for Switching to Jotform: Typeform was much more expensive for HIPAA. Gravity Forms we had used in the past and it had worked but was less intuitive to implement.

Love JotForm

Comments: It's been great. It streamlines so much of my business. It's become a vital part of my processes and workflows.

Pros:

I like the ease of use and the conditional formatting. I love the API features and the fact it interconnects with the other products that make my business work.

Cons:

That I can't have an additional user (one other one) unless I get five other users. I don't love the fact that the data isn't stored in Australia or that I don't have the option of doing that. I hate the fact they upsell HIPAA Compliance to health practitioners outside of the US as HIPAA isn't designed for anyone outside of the US.

Alternatives Considered: Google Forms

Reasons for Switching to Jotform: The conditional formatting and the ability to design my landing pages.

Best online form platform I've used

Comments: The experience has been WONDERFUL! Their support team has always been able to help me navigate any issues, especially in the beginning when I was learning the features that aren;t common in other systems. Now, I can get what I need from their support documents.

Pros:

I like jotform for its simplicity. I have used many other platforms to build online forms and Jotform BY FAR outshines them all. It is super easy to use and very user friendly. I like that they have make the user experience so easy to build, implement and tabulate results.

Cons:

I haven't really ran into anything that I don't like about the software honestly. Anything I have ever wanted it to do is built into it already or they have an integration already in place to assist.

Alternatives Considered: Formstack Forms

Reasons for Choosing Jotform: Ease of use and features available

Switched From: EmailMeForm

Reasons for Switching to Jotform: Jot form seemed more in tune with product features and integrations .

Great for our organization

Pros:

Great for registration forms; lots of customizability, and once you figure out the calculation widget, it's easily reproducible for future forms. I also like the flexibility of knowing we can pay for a year, or we can downgrade and upgrade our plan on a monthly basis based on our usage. I also love that you pay a flat fee; they don't charge a percentage based on registrations or transactions, which helps for budgeting purposes.

Cons:

It has glitched unexpectedly in the past, where users cannot submit forms and get error messages (in error). I've also had issues with the autosave function, where the builder will randomly freeze and when I reload, it pulls up an old version. Using Chrome instead of Safari helped with this. The customer service could also be improved - it's frustrating that you can't call and talk to someone (but on the plus side, you can google just about any issue and find several suggestions from Jotform staff).

Great customizable solution for various forms

Comments: Great experience overall. The software itself is so user friendly. Drag and drop elements is the way to go.

Pros:

All the form elements available make creating forms super customizable. Love the widgets. Automated email confirmations and conditional logic features are huge pluses, too. Google sheets is a favorite integration of ours so we can have form submission answers fed into reports. The help pages and forums are a great resource.

Cons:

When looking for a very specific solution, you may have to search the forums a bit, but customized solutions necessarily take a bit more legwork.

Alternatives Considered: Typeform

Reasons for Choosing Jotform: We did consider Google Forms for one purpose initially but it was not as customizable.

Switched From: Google Forms

Quick and easy form builder and data collection platform

Comments: We use Jotform for collecting internal and external user data in response to fast changing needs (e.g. requesting the health status of those returning from areas that have just come out of Covid lockdowns). The API means we can directly add responses to databases, while Zapier integration allows us to add response to spreadsheets for further analysis.

Pros:

Jotform are always releasing new features to meet customer needs. The cost is relatively low compared to other offerings

Cons:

The default form controls are somewhat limited, and there is an overall reliance on 'market'/3rd party widgets.

Alternatives Considered: Cognito Forms

Reasons for Choosing Jotform: Cost (lowed) and functionality (better)

Switched From: FormAssembly

Awesome tool for small business

Comments: I have been using this since 2019 at several different organisations and I keep recommending it. It is so simple to use and can be applied to various industries. I used it to digitalised customer journey for hotels, create super simple booking system to a free lance yoga teacher and now using it for invoicing purpose for another small business.

Pros:

- Loved the fact that they had the initial free 5 forms (unlimited timeframe) This means I can take my time to set it up and test out in real life to see how it can help my processes. - Love the custom forms and nowadays, it has alot of integration and you can do alot more things- Love the PDF builder. Now I am using this heavily to generate invoice. First I create fields for the invoice input then it automatically populates into PDF format based on my customised settings. Saves so much time!

Cons:

- Sometimes the submission loading is laggy. For example, I submit an answer via form then I change the answer in submission sheet (on backend) but it doesnt save this new update. - Also I have the emailing function turn on after each submission or edit. it is not immediate and can take up to 10 minutes

Powerful Online Form Automation System

Comments: As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system issues or troubles so far. We use it daily to collect our customers data and responses via 25 Jot Forms. Currently we are using Google Sheet and Google Drive integration which is really helpful for us to archive our daily targets. Their massive Template collection, Integrations and Widgets were very supportive to our business everyday. Finally i should say, as a system admin, JotForm is a Very Powerful Form Builder that can archive anyone's business requirements with a grate value by using only few simple clicks.

Pros:

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Cons:

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Alternatives Considered: Zoho Forms, Microsoft Forms and SurveyMonkey

JotForm is the best way to gather information from anyone, for anything.

Comments: JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Pros:

I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons:

I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

Very Good and Constantly Improving Online Form "System"

Comments: We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional formatting option is very helpful in reducing unnecessary questions for different types of clients.

Pros:

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons:

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

Alternatives Considered: Gravity Forms

Business forms made easy

Comments: We run the forms for all our websites through JotForm. The form responses are collected in a database and we are able to display the results in html tables on our intranet. There is even BI on tap, so questions that have defined responses, such as a multiple choice questions, can be visually represented on web pages as graphs. When it comes to collecting information, JotForm has become an indispensable tool in our arsenal.

Pros:

I became a JotForm user when Adobe sunsetted its FormsCentral product and I've never looked back. With a little effort, truly anyone can build an attractive, functional form using JotForm. You don't have to know any html, CSS, JavaScript, etc. That said, you will probably have to know some CSS to get a form to look just the way you want it to if you are adding it to your website. At least that is my experience. While the the form builder does allow for extensive customization, I've found that I've had to add my own CSS to achieve the perfect look I was seeking. Fortunately, JotForm makes tweaking the form look using your own code very easy. JotForm is a very mature and feature-rich platform that contemplates nearly any form need, from conditionals, to calculations, to autoresponders. All field types are available and it's easy to set the properties for each, such as required, character limits, hover text, example text, etc. Using URL parameters, you can pre-populate your form fields, too. You can also use hidden fields to perform calculations or set up honey pots for security. Perhaps the nicest thing about JotForm is all its options are available to every form you build, regardless of which level you buy (or even if the free tier is all you need). What you pay for is the number of forms and the number of submissions. There are literally hundreds of plugins that extend functionality, all included. Customer support is top notch and documentation extensive.

Cons:

We purchased a tier that allows up to ten users, however, only the primary user can create forms up to the tier limit--the others users essentially have the limits of the free plan. The only way they can avoid those limits is by moving forms they create to the primary user and sharing the form. I've also occasionally experienced issues with payment.

Great Solution

Comments: I’ve been using JotForm since November 2016 till now. It is really a great solution especially for people who has no coding experience. The ongoing enhancements introduced by JotForm since I started using it made it further useful to the extent that you may not need to use any other product to complete your task.I used it to gather data, ranging from simple to bit complicated surveys, as well as a standalone application that works perfectly to serve my purpose.Due to the nature of my projects, I sometime require to use multi-lingual forms, one of which is Arabic. To be honest, most of available products despite their effectiveness in English or other languages, they do fail when used for Arabic interface, which is a right-to-left language. This does not apply to JotForm, which almost shows the same performance even for Arabic language. Yes, some elements may sometimes do not support translation, however, some other workarounds using other elements do solve the problem, like using text elements, like labels for example, to overcome this minor issue.Generally, I would always recommend using JotForm, which is from my point of view a completely different experience.

Pros:

It is a great, easy to use, reliable solution that requires no coding experience or prior knowledge to use. Creating and managing surveys and order forms is extremely easy and fast.

Cons:

One of the recent enhancements introduced by JotForm is the signed documents. I believe, this module is not yet matured, as one can face some difficulty to delete unnecessary documents after submission, like testing and sample submissions for example. Yes, you may delete them at the end of the day, but by visiting some other sections of the application. I personally wasn’t able to realized this until I received a response from the support team. This needs to be considered by the team.Also, enabling the translation of some parts of the product will be useful. For example, product specifications for ecommerce elements (item listing).

Finally, an easy way to enter data!

Comments: One of our best discoveries, Jotform helps us streamline data for our events from event inquiries, to details of the event, to the vendors, and guest lists. For our clients, it's easy to use because it only 1 page per question which is not too overwhelming compared to a Google form.

Pros:

This is such a powerful tool compared to other form builders I've used in the past because it's a one-stop shop place where our clients can fill out the details of their event, it gets assigned to an available team member, then eventually we can export the data, collect payment, and finalize the details of an event. It is web-based so its easier to navigate

Cons:

Their customer support is only available online and the pricing plans are a little bit expensive