--- description: Learn more about Kustomer price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kustomer Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Kustomer](/software/158128/kustomer) # Kustomer Canonical: https://www.capterra.ie/software/158128/kustomer Page: 1 / 4\ Next: [Next page](https://www.capterra.ie/software/158128/kustomer?page=2) > Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. > > Verdict: Rated **4.6/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kustomer? Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 79 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kustomer - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per User - **Pricing Details**: Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Escalation - Automated Responses - Automated Routing - CRM - Call Centre Management - Call Routing - Chatbot - Communication Management - Contact Management - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customer Support - Customisable Branding - Customisable Forms - Customisable Templates - Dashboard - Data Visualisation - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Prioritisation - Process/Workflow Automation - Queue Management - Reporting & Statistics - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management ... and 8 more features ## Integrations (74 total) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software) - [Chatbot Software](https://www.capterra.ie/directory/32448/chatbot/software) - [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.ie/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "The best application for customer service and CRM" — 5.0/5 > **Natalia Isabel** | *1 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service. > > **Cons**: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan > > xcellent, I totally recommend it. It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it. ----- ### "HIPAA Compliant CRM Platform with Bells and Whistles" — 4.0/5 > **Verified Reviewer** | *1 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations. > > **Cons**: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times. ----- ### "Effective, easy to use, and user-friendly\!" — 5.0/5 > **Pamela** | *2 August 2024* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: One of the features I really appreciate about Kusomer is the ability to snooze conversations. This feature allows me to keep important conversations in my inbox so I can reply promptly to my customers. Additionally, I find the option to undo a sent email very useful. It's great to have the ability to correct any mistakes I may have made before the recipient reads the email. > > **Cons**: What I have found in my year using Kustomer is that when accidentally deleting the case ID, it is not possible to retrieve it for tracking purposes. Furthermore, the system may experience slower performance during chat sessions, leading to delays in response times. > > I've been using Kustomer for more than 2 years, and I have to say that it's been a fantastic experience. The platform is incredibly user-friendly, and I very much appreciate all the shortcuts that are integrated into the platform as it makes my job much much easier. The use of tags and the information available on the right side of the platform have been extremely helpful in managing customer interactions effectively. ----- ### "My all time help desk software." — 5.0/5 > **Gideon** | *28 March 2025* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Software personalisation capabilities and its overall functionality makes the difference. > > **Cons**: Everything about Kustomer is good I have not experienced issues when using it. > > The software is an easy to use product with very customizable and user friendly dashboard. I rate the software efficacy as 98%. ----- ### "BEST COMPANY" — 4.0/5 > **Verified Reviewer** | *4 February 2025* | Textiles | Recommendation rating: 7.0/10 > > **Pros**: Users most appreciate Kustomer's ability to provide a comprehensive view of each customer across all channels, enabling personalized support at scale, thanks to its robust CRM component and advanced AI-driven automation features, making it ideal for managing high volumes of complex customer interactions. > > **Cons**: steeper learning curve compared to other customer service platforms, occasional interface complexities, potential limitations in customization options for certain business needs, and occasional issues with data integration, especially for larger companies with complex data structures > > The platform allows for tailoring workflows based on specific business needs and customer segments, enabling personalized support. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ie/software/158128/kustomer?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/158128/kustomer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data