--- description: Learn more about Freshchat price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshchat Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat) # Freshchat Canonical: https://www.capterra.ie/software/158117/freshchat Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/158117/freshchat?page=2) > Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. > > Verdict: Rated **4.1/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshchat? Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 115 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: ₹1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Customer Experience Management - Customer History - Customer Support - Customisable Branding - Geotargeting - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Pre-Configured Bot - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Remote Support Software - Reporting & Statistics - Reporting/Analytics - Surveys & Feedback - Task Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software) - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) - [Customer Support Software](https://www.capterra.ie/directory/32315/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 6.0/10 > > **Pros**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **Cons**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Live chat works absolutely great" — 5.0/5 > **Okado** | *19 September 2025* | Semiconductors | Recommendation rating: 10.0/10 > > **Pros**: The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department. I easily respond even to non-english chats. > > **Cons**: There is nothing I dislike about this product, so it works perfectly for me without any technical hassle. > > The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments. ----- ### "Best chat platform I have used." — 5.0/5 > **Carla** | *19 May 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. There is a record of previous chats that are easy to see and find. The check mark and double check mark to show when it is read is great as well. > > **Cons**: I do not like that I cannot delete a chat if sent in error. There is a long process that must take place and in the medical field those minutes are precious. > > I use FreshChat Daily. I chat with many clients throughout each day and it is easy to use even for individuals who are not tech savvy. ----- ### "Efficient and convenient" — 5.0/5 > **Casey** | *10 October 2024* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more efficient. The ability to set up automated responses helps free up time immensely, and focus on other tasks. > > **Cons**: I don't really have cons, the only thing I can think of is that some of the programs such as the custom chatbot set ups were a bit overwhelming at first to learn. > > Overall great experience and highly reccomend Freshchat. Appreciate anything created to help free up valuable time. ----- ### "Better way to attend clients with Freshchat" — 5.0/5 > **Joseph** | *12 May 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: It has AI bot that is trained to answer all questions. Has made it easy to monitor employee conversations with clients and officials. I also like it’s fast contact with clients. > > **Cons**: It has allowed us to maintain direct communication, so no dislike. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/158117/freshchat?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/158117/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data