Delighted Reviews

Great solution and support

Comments: Very happy and satisfied. Fully recommend.

Pros:

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons:

Not much. I couldn’t t find much wrong .

Off to a fantastic start

Comments: I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.

Pros:

Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.

Cons:

I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Excellent nps survey tool that’s easy to use

Comments: Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros:

Great graphical interface, easy navigation and configuration and multi language support.

Cons:

Not really a con but I’d love to see a way to embed reviews.

Keep up a good work

Pros:

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons:

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

The easiest and most efficient product I've had the ability to use.

Comments: Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Pros:

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Cons:

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

NPS survey made easy

Pros:

I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast!

Cons:

I just wish they had more options to create graphs.

Great tool with more features to come

Comments: Love it! The team there was fantastic. We were a small company but they treated us like we were huge.

Pros:

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Cons:

It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.

Excellent service

Comments: Very easy platform, good data storage.

Pros:

Easy to use, very helpful staff. Does one thing, and does it perfectly.

Cons:

Would like easier integration with our systems without a tech lift on our end. Needs better search

Great NPS tool

Comments: I had a positive experience with Delighted and would use it again for a simple NPS type functionality.

Pros:

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Cons:

The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.

Quick Response and Question Answered!

Comments: After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need.

Pros:

Many thanks to [SENSITIVE CONTENT HIDDEN] who answered my question regarding Alerts and an odd error message. I was able to remove old email addresses of employees who no longer work at my company and updated the correct addresses. Thank you for your prompt reply and cheerful reply. I work as the Manager for my customer support team and I know how important these factors are for customers. Two thumbs up!

Cons:

Not super intuitive as to where to find my plan/package information.

Simple and effective for measuring sentiment, rockstar team

Comments: We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base. I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+.

Pros:

The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.

Cons:

Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.

A Game Changer

Comments: Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs. Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen.

Pros:

The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed.

Cons:

While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others.

Excellent product & service

Comments: Excellent service, solid and flexible product, easy to set up and use.

Pros:

The functionality that you get for the money you pay. We needed: - Flexible reporting - to be able to segment customer feedback by custom properties - Visibility - to give full visibility of customer feedback across the business (Salesforce/Slack integrations) - Automation - to trigger surveys based on product and customer events Delighted was the only tool I found that would let us do this at a reasonable price.

Cons:

No cons, but it would be great to be able to report aggregated stats across projects.

This is a great product if you truly care about the client experience!

Pros:

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Cons:

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

automates workflow

Pros:

The tool automates well with Zendesk and requires no technical coding- Zendesk integration is the best about this tool. You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product

Cons:

The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application

Understand how customers feel about your product

Comments: We use the tool to collect feedback from clients which we use to improve our products and services

Pros:

This tool is easy to use and can be integrated into native applications and websites using the SDK and API, it has a good user interface that makes it easy to access customer feedback and time stamp shows you when the feedback was submitted by the client

Cons:

Integrating into native applications requires technical knowledge in coding but you can bypass the cost if you use Zendesk since it has open integrations with Zendesk

Very easy to navigate. Key metrics readily available for anyone to view

Pros:

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Cons:

Would like better data integration, both to send surveys and to add response data into our system.

Great!

Pros:

I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data.

Cons:

Nothing that I can think of. It has the features I need!

Great software for customer feedback

Pros:

I have been using delighted for quite a while now and it goes without saying, this is the best customer feedback platform I have ever used. My customers and employees can now air their concerns on products, services, and work related issues on a platform that is both fast and reliable. I am very DELIGHTED as an adept user of this platform.

Cons:

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection. Other than that I'm quite sure there is a solution for this.

delights

Comments: We used it to understand customer feedback and to carryout survey within Zendesk integration

Pros:

We integrated the tool into our Zendesk just to understand how customer feel about our services and products, where an automation is sent a day after marking the ticket solved. It has a good user interface

Cons:

The tool is too expensive for smaller businesses to use, but except pricing, the tool works well on automations and manuals

Good user interface

Comments: I use the tool to collect customer feedback and understand how they feel

Pros:

Form automations helps us understand how customers feel about our customer support service since we integrated the tool into ZENDESK to send automatic survey

Cons:

The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills

A simple way to take surveys

Comments: I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Pros:

The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option. The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy. survey via link and email is also available. Report with pivot table explains all the review. It is very elaborate.

Cons:

The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.

Best way to survey customers

Pros:

I like ease of use, ability to see live results and feedback from customers, and filtering capabilities.

Cons:

I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration.

Best in Business!

Pros:

I loved the look and desing of the Delighted's whole interface. It allowed me to customize the survey exactly the way I needed. I just switched from google to Delighted.

Cons:

There is actually not much I can complain about, just wish the server speed would be a bit high.

Delighted is a delightful platform!

Pros:

It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features.

Cons:

It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers.