Gong.io Reviews

Why work harder when you can work smarter?

Comments: I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Pros:

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Cons:

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Important growth tool for sales teams

Pros:

I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls.

Cons:

Not much to dislike about Gong as they have been super helpful with the implementation and support.

Slows down my productivity by at least 400%

Comments: terrible, i would not recommend it. it has some nice AI features but I find it almost unusable.

Pros:

It has some decent AI and the call listening is good but is far outweighed by the negatives

Cons:

It is super clunky, hard to find information you need. there is "conversations" and "engage" and they don't link. the chrome extension doesn't work at all. you can't dial from salesforce. there is no text messaging capture. It's a massive downgrade from what I can tell

Lots of greatness in this product

Comments: Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Pros:

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Cons:

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Great tool, even for SMBs

Comments: I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros:

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons:

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Easy and reliable

Pros:

This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance

Cons:

I legitimately can't think of anything that bums me out. There is nothing about my Gong experience that has been disappointing or slowed down my daily workflow. I've been very pleasantly surprised with the experience after using a competitor at my last job

Makes me more efficient in my day to day

Pros:

Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc.

Cons:

I really can't think of anything! I personally use Gong.io most commonly for call recordings

Captures everything!

Pros:

I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well.

Cons:

I don't like how it shows up as it's own "person" on Zoom calls.

Gong is a must!

Pros:

Gong is a critical tool in our sales tech stack. We use it for call and demo recording, sharing recorded calls with prospects, call coaching, CRM, pipeline management, forecasting and more. I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands. It also provides call metrics to see how you and your team are performing on calls and what the recommendations are.

Cons:

The search doesn't always work when searching for a specific keyword or account. It'll pull up the wrong results or just not pull any results so you have to retype the search.

Gong has come a long way

Pros:

Gong now has emails and flows as well as AI features that can write follow up emails for you

Cons:

Being logged out every 5 mins is annoying and not enough training has been provided

A gold mine for product marketing and sales enablement teams

Comments: Gong is pure gold for any product marketing and sales enablement team. Can't imagine my life without Gong anymore. That's the first question I asked any peer I met, whether or not they're using Gong, because if they aren't, they are unfortunately in a different league when it comes to maximizing their potential as a team enabling the sales organization.

Pros:

Automated alerts based on keywords, sharing clips with key fragments of the conversation, detecting trends in terms of how often competitors and pricing comes up on sales calls, monitoring sales qualification efforts, ensure demo performance. Amazing tools to truly understand the context of your sales organization, beyond just their word which is not always exactly accurate.

Cons:

Sometimes the automated speech recognition algorithm doesn't really understand some terms (e.g. competitor names) are different from a common word in natural language, and messes it up a bit. Nothing critical, but that forces some manual cleaning up and causes false alarms.

Record your demos easily

Comments: We wanted a unified view of all things Sales related. And gong provides exactly that with call recordings, sales coaching, reports and so on

Pros:

- Recording of demos- Sales Coaching- AI it uses to forecast revenue- Integrations

Cons:

It's a little bit expensive for everything it do. Other than that, it's perfect

A tool with high capabilities to organize call recording, with distinctive search capabilities

Comments: Gong.io is a very inspiring tool, its ability to record calls and allow us to re-listen them always enables us to deeply understand the problems and enables us to track them down and find the best solutions for them in less time. With Gong.io we no longer miss any notes from customers, have integrated records and can easily distribute the workload to the team.

Pros:

Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call. It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive. Gong's ability to easily locate the conversation you are looking for, through several search options, thus saves a lot of time and is able to access and follow the required recordings at high speed. Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond.

Cons:

Gong.io is a great tool for our business, and it's easy to use; I wish there were more possibilities so we could record all conversations and more automation, so we could complete our tasks more quickly.

AE Manager uses and depends on Gong more than Salesforce

Comments: I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.

Pros:

Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.

Cons:

We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.

Amazing platform- great for training, analysis, and automatic recording of prospect calls/demos/etc.

Comments: Gong helps me with discovery, cold calls, and learning from successful counterparts who have promoted to higher roles.

Pros:

Gong is very easy to use. I rely on it heavily for recording my own calls with prospects automatically. When a Zoom meeting happens or when I dial out of Outreach, these calls record. If it is a Zoom call, any visuals record as well. It is automatic unless I purposefully choose to not record for certain prospects that request no recording, so it is not another thing to worry about clicking or selecting. I have years of Outreach and Zoom meetings that I can go back and listen to or watch in Gong, which is extremely useful when revisiting lost opportunities/old prospects, and for training purposes. Even as a senior in my role, listening to other discovery calls a few times a week keeps me sharper. It is easy to filter calls based on what type of call I want to listen to. There are countless customization options here, pulling tags/dispositions from Outreach and Zoom to filter in Gong. The call transcripts are nice too. While not perfect, it helps when I need to listen to something in a long call again and can refer to the transcript to see what time I need to start at to get the information I am looking for in that call.

Cons:

-Love the transcript feature, but as with most transcriptions it could be improved.

Key tool in stack for remote onboarders

Pros:

I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results.

Cons:

It has not been easy to upload a recording if we would like and their audio-to-text feature is not accurate.

Best Sales AI coversational platform for Sales and Support team around the world

Comments: It is amazing, I do not need to remember anything or everything because Gong is doing that part for me amazingly well.

Pros:

*Call Recording *Call Script*Deal Analysis*Track deal engagement*Activity Analysis

Cons:

Nothing as of now but I think I still need to understand how can we go for personalised coaching

Gong Is A Powerful Sales Enablement Tool

Comments: I've been able to have a recording of every partner interaction, coach myself on how to interact better, and tag important decision makers on calls with valuable information.

Pros:

Gong gives you the ability to empower salespeople to be more efficient, master their calls, self evaluate their performance, and create archives of masterful calls.

Cons:

Sometimes the software won't join a scheduled call via Calendly, but can likely be solved with better integrations.

Pleasantly surprised!

Comments: Its a solid product and our Sales Ops team have seen immediate value from a coaching and training perspective and the sales staff are finally seeing the value in reviewing their sales calls with better context. As I mentioned earlier, it helps me in my role to engage more quickly and bring value faster to the sales cycle.

Pros:

I am not a front line sales person, rather I am a strategic resource that the sales team leans on when meeting with a prospect's executives and other leaders during the sales process. When they are ready for me to engage, they can send me a call recording and I can see who is talking, what they are talking about and make specific notes based on discussion topics. It empowers me to get up to speed with a new prospect much faster than in the past, which in turn keeps momentum and excitement in the sales process.

Cons:

It wasn't introduced to our sales org with a very clear "why" we need to use Gong. So immediately it created a misperception that leadership bought it as an employee watchdog which led to poor adoption. It didn't help that it was introduced as a stiff mandate from leadership to use Gong. In short, no complaints with the software, but more of a warning for new Gong users to make sure you tell your users the benefits that THEY will get out of Gong and the benefits the extended teams will gain from their use of Gong.

Amazing product and in my opinion a must-have for high-performance sales teams

Comments: Very good.

Pros:

Recommendations for improvement (talk ratio, longest monologue, etc). Really helped me improve in these key areas.

Cons:

Nothing I can think of. I get a lot of value from using this daily.

The Most Valuable Innovative Tool of the Decade

Comments: I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Pros:

So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons:

The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

Gong is a salesperson's dream

Pros:

It's so important to identify your prospects needs, but it can be difficult to absorb everything they are relaying. Having access to a tool like gong, gives me the ability to revisit my calls, dissect my prospect's responses and identify their needs. Gong makes this easier by filtering by keyword, offering graphs so you can click into specific parts of each call, compiles key words used throughout and gives my co-workers a place to listen and make suggestions.

Cons:

I haven't found anything negative when using gong.

I don't know what we would do without Gong

Comments: Great!

Pros:

Gong is awesome! It allows every call to be recorded, analyzed and sent to the correct people. Gong allows managers to make comments on specific parts of the calls, speed up or slow down the pace and send feedback to the reps. One of the coolest parts about Gong is how the platform analyzes each call, letting the manager and caller know how much he/she talks compared to the customer/prospect, what topics were discussed, and even what words you are repeating many times.

Cons:

I think that the only thing that could be considered negative about Gong is that anyone at your company can listen to the call/recording

5* Review - Number 1 sales tool

Pros:

In my opinion, this product is KEY for success in sales. I enjoy listening back to my sales calls in order to analyze and better myself. I also find the deals feature incredibly useful as it helps me keep track of my pipeline. Overall, 5* product and would recommend to any organization.

Cons:

At first, I did find the software confusing to understand. However, this was partly due to how many features there are on the software so it just took a little while to get used to. Now, I fully understand all functions and use them daily.

A must to have in sales!

Pros:

I like that it'll provide a forecasting and agent development plan

Cons:

Could not think of any because it has everything we need as an organization