Bookwhen Reviews

A truly 5-star Booking System *****

Comments: We ran a successful Parents' Evening that was supported by an excellent product.

Pros:

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price). We have managed to run our parents' evening event for a College in Central London at what quite frankly is an unbeatable price compared to other solutions out there. Parents making the booking commented that it was easy to book and administrators explained that it had saved them hours of work collating bookings. It also allowed us to take bookings right up until the last minute. It literally took 5 minutes to export our bookings to tell the teachers who was coming to their session. However, the best thing is not the software, don't get me wrong the software is great but it is the service and support that makes this the product of choice. Thank you for your support and a great product.

Exceptional customer service, support and fantastic product - these guys have everything covered.

Pros:

The simplicity for the end user and the simplification of our in-house processes. It has completely transformed and taken away so many issues that we had with our previous WordPress plug-ins, and it appears that every angle has been considered so that just about everything you need has been thought of. On top of that the customer service and support are exceptional, and a standard to aspire to, as are the detailed how-to guides that will answer just about everything you can think of.

Cons:

Nothing significant really. I initially didn't find the booking page that attractive, but once it had been customised and set up I changed my mind about that. I would have liked to have customised the filter button colours to our brand colours as well. I also would have liked a work-around for when someone has booked already but goes back to add a child or an adult later and it doesn't allow them because of the duplicate booking.

A bit fiddly for the user

Comments: Once you know what you're doing, it's a great product - but it definitely needs some work on the user interface to add calendar links and to be able to cancel booking easily.

Pros:

Integrated seamlessly into a Squarespace website I built. Looks very slick and scrolls with the page.

Cons:

As. user it has 2 main flaws. 1. bookings for online events, when you add the event to your calendar, there's no link. You need to go to your email to link to the event online. 2. when you cancel an event it can be a bit of a maze to actually find your booking and cancel it. It's not at all obvious. I know my client has had lots of complaints about people not being able to cancel her classes.

Simple to set up, affordable, great features, great customer support. Ticks all the boxes for me!

Comments: I've been using Bookwhen for a week now and I'm struggling to find something I don't like about it after having spent weeks searching for affordable software that actually does what I need.
I'm loving it!

Pros:

A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support. I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!!

Cons:

Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system.

Bookwhen - Simply Amazing

Comments: Parents can book their children on to our holiday clubs and summer schools. We've never had a complaint. It's very easy to use and makes life so easy for me as a business leader.

Pros:

Bookwhen was so easy to implement into my website. We've had about 500 bookings via bookwhen over the last year and never had a problem. It has truly transformed my business.

Cons:

There is nothing that I don't like about this product.

Great booking software

Comments: Very positive experience.

Pros:

Scheduling is easy, booking is straightforward for customers. Technical support is very good.

Cons:

Suits my business requirements perfectly.

Love Bookwhen

Comments: Booking system - brilliant
Customer Service - exceptional!

Pros:

It's simple but effective to use and saves me a whole heap of time with client bookings!

Cons:

I'd like to see an option to have client notes on there, eg stiff low back etc

Great functionality

Pros:

I love how they have thought of everything I might need, and even included things that I didn't realise that I needed - like the waiting list with a time limit. I tried another booking site and it didn't have anything close to the functionality of Bookwhen. I soon learnt my way around and found it very easy to use and really could not be running my business without it now. It has taken away so much of my stress.

Cons:

I haven't found anything yet that I don't like.

EXCELLENT

Comments: The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.

Pros:

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

Cons:

I have nothing negative to say about this software

Very good system

Comments: Very pleasing overall. Really pleased ad very settled with system

Pros:

Flexible. Excellent support options and easy to use

Cons:

As Admin we should be allowed to amend emails without contacting Bookwhen support

Takes the stress out of managing bookings

Comments: Fantastic!

Pros:

Ease of use and support when setting up.Quick response of support team to Amy queries

Cons:

Nothing! So far I’ve been able to ask the team and find a solution to any queries I’ve had

BookWhen

Comments: BookWhen is fantastic. It has allowed us to streamline our administration system, saving alot of time. this means that we have been able to extend our programmes and run programmes in other localities.

Pros:

The setup was easy. The scheduling is great and customers love the online booking system

Cons:

It would be fantastic if it could send texts in the same way it sends emails to groups.

Tremendously flexible booking application

Comments: From the very beginning Bookwhen and it’s founders were very easy to communicate with and helped me understand how to interface easily between my web site, the application, and getting payment to my account, and providing a completely flexible data search system in order to find previous orders, edit events, and put together client mail lists. I still believe it is one of the best, and least costly booking system available.

Pros:

Always allows me to set an ongoing schedule, but also gives me ability to change daily bookings on the fly from my mobile phone instantaneous if needed. I have been a Bookwhen user for over ten years and it has really helped me manage my client bookings seamlessly allowing me to focus on taking care of clients.

Cons:

I can’t of anything pg that I would change about Bookwhen.

Amazing for Small Business Users

Pros:

Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease! It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

Cons:

There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

No need to look anywhere else, Bookwhen is the best option!

Comments: Bookwhen has enabled me to run my tiny yoga studio with a lot less stress. I had been thinking of just doing bookings by SMS etc, but within 48 hours, Bookwhen had already demonstrated its value. There is zero chance I would remember everyone's bookings/cancellations/changes if it was done by SMS. With Bookwhen, my customers can make their own changes whenever they need to, meaning I don't need to get involved.

Pros:

Ease of use, excellent customer service and fantastic pricing.

Cons:

There are minor limitations... eg it doesn't integrate with Mailchimp yet. But this is offset by the excellent customer service - willing to listen to suggestions, always respond quickly to confirm whether your idea is already on their list of things to look at etc...

Superb Customer Service!

Comments: Overall I'm just thrilled with being able to take all my booking through this site because of its simple platform and the phenomenal customer service help at hand.

Pros:

Setting up my Bookwhen account was very easy with step-by-step instructions to follow. I had researched many booking sites and just wanted something simple to book classes and some private training sessions and this was it. Its front end is clean and easy for clients to use. The backend is also pretty easy with a slight learning curve for a couple items but nothing inhibitive. Plus - and here's the REALLY IMPORTANT bit - the customer service is BAR NONE! Honestly, the tech staff replies quickly with friendly, helpful suggestions and, in some cases early-on, they completely took over my scheduling fiasco themselves and re-entered everything I had botched to help me with a time-sensitive issue. It feels like you are working with people who are actually working WITH you. Bigger, expensive platforms leave you hanging or condescend when you ask for help. Bookwhen really feels like you have your own private team to get the best for your business.

Cons:

There are a couple places where I feel like the scheduling software could be more intuitive, but once you've figured out the way it's set up it's just a matter of remembering where to go for what.

Quick and easy bookings for our sling library

Comments: We run a sling library for local parents, holding three sessions each month. We're volunteers doing it for free. We were finding that far too many families were turning up for us to deal with, meaning they had to wait ages to see us, and we were stressed, run off our feet, and running over time, ending up late to collect children from school and nursery. We set up a Bookwhen account so we could organise the sessions (so everyone doesn't arrive at 11am) and set a maximum number of available slots. It's made a really positive impact... we no longer dread busy sessions and customers know they won't have to wait long.

Pros:

This software is easy for customers to use and takes the load off us, because we know that once the maximum number of bookings is reached, nobody else can book, so we don't end up with over-attended sessions.

Cons:

Setting up new events is a little long-winded... if we could copy an existing event and change the date, that would be handy. If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in. Also, when we send customers a link to our page, it seems to send them in to one particular time slot, and the less logical among them don't realise they need to press back to get out to all the available booking slots.

Brilliant!

Comments: I now have way more time, I don't have to manually 'register' my students. I also don't have to worry about who has paid for class, the online payment system has sorted that. My students love the ease of booking class. I just have to work out how to link Zoom to Bookwhen so I will be messaging [SENSITIVE CONTENT HIDDEN] in Customer Support to help. Customer Support is AMAZING by the way, they are so helpful and have so much patience. Bookwhen has been a revelation.

Pros:

Once you get used to the layout and the different functions, it is an easy system to run.

Cons:

It did take me a little while to overcome my resistance to technology and I definitely made things harder for myself in the early days. If you are like me and struggle with tech stuff setting up Bookwhen may be a challenge.

Saved our Business

Comments: We had a pay on entry system before COVID, then requiring a system to monitor and control numbers this system is perfect.
We now have a number of all our members, a Fantastic booking system that makes our lives so much easier, a simple register saving time, plus we receive the funds even if participants don’t attend.
Customers of ours all comment on how much easier this system is, they no longer need the cash.
Simple process, easy to change and transfer times/ days.
Happy members, happy gym.
A total lifesaver at such difficult times. Thank you so much you have made a huge difference to our business, adapting to difficult times, making life so much easier for everyone.

Pros:

So easy to use, Let’s us know exactly how many participants we have to plan sessions, Know we have enough in to cover all the overheads. Excellent service, personal service if you have any issues/queries, you can have an actual conversation with a person!

Cons:

Just an ability to book a number of places from 1 email account. Other than that (of which they could probably now already do) nothing at all. Such a life saver!

Simple, easy to manage & integrate into payments

Comments: It’s got better over the 12 years we’ve been using it.
It’s great that we don’t have to run any software on our own systems.

Pros:

Easy to add new courses and see who is attending via the integration into our calendar. Love the integration with Stripe for payments.

Cons:

Like all software, I would like some additional features, the main one being split payments through Stripe via Klarna. The other is the ability to automatically send out a post course email.

Easy for dinosaurs!

Comments: Excellent, it’s easy to use for me and customers. It looks professional.

Pros:

Once set up, it is very quick and easy to use.

Cons:

I do not understand the analytics side. It could be a little more user friendly for absolute beginners.

Great Product!

Comments: We schedule all of our companies events through Bookwhen and are very pleased with this software. The software is fast, reliable and easy to use and customize. Plus, the prices are great!

Pros:

I like that Bookwhen is easy to use, allows for customization and is affordable.

Cons:

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

Love it

Pros:

I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.

Cons:

I would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.

Simple but powerful

Comments: Dont underestimate Bookwhen. A tiny application compared to some other software booking packages but it's versatile, powerful and great to use. My clients find booking easy and repeat bookings even easier. I'm very happy with it.

Pros:

It's easy for a new client to book into a class and easy for a regular client to use repeatedly and quickly. It's also easy for coaches to check on class attendance and it's veratile enought that we can use it for all of our needs.

Cons:

Its clunky to keep track of cash payments and doesnt have a dedicated page for taking register once the class begins.

Fabulous platform

Comments: I’ve used book when for many years. The platform offers everything needed and the support is incredible!

Pros:

It offers everything you need and the support is quick and excellent

Cons:

Sometimes it can be tricky to use but the support is amazing