Thryv Reviews

Thryv, Inc Merger History

Pros:

The ability to get a deep dive look into companies due to the precious software capabilities given to them

Cons:

Hard to sync all the automation for creative in one place

Wouldn't run a business without it

Comments: It is crucial to the business I run!!

Pros:

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Cons:

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Great idea, but poor follow through.

Comments: Not good enough service for the money spent. We were spending 5 figures and not getting attention needed.

Pros:

I liked that they managed our Google Ads, calls, website, listings, and socials in one place.

Cons:

I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed.

Needs a little tweaking, but all in all not a bad product

Comments: Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.

Pros:

This product was very easy to learn and implement. The customer service people are pleasant.

Cons:

I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.

I thrive with Thryve

Comments: I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve

Pros:

I like how everything i need to run my business is intergrated into the one easy to use app

Cons:

The only thing i dont like would be the price, after the free trial, it can be a little expensive.

Thryv Review

Comments: No problems. All good.

Pros:

We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated.

Cons:

You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper.

Disappointed, Don't waste your time or money

Cons:

For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Blown away by the functionality and ease of use with Thryv

Comments: I would and have recommended this software to many other colleagues already. I literally use it everyday to guide how my day will go, communicate with my clients, and continue to market my business on social media. Their team is also top notch and are quick to help if any issues arise.

Pros:

The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button. The appt reminders are great. And the fact that I can pot on my social media accounts right form Thryv is pretty efficient as well.

Cons:

The only hiccup I had with integration when I first started using Thryv was getting a way to text the clients from my Thryv account. Within a few days, a tech specialist had it up and running and I haven’t had any issues since.

Owner/operator review

Comments: Overall it's great, I've used many programs and this is overall the best.

Pros:

Layout, adding product and services, social media, campaigns

Cons:

The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times. It needs a home button on every page to get you back to main page.

What is this??

Comments: Paid for 6mos and i saw 0 difference in my business

Pros:

Website build and customization was great right off the bat. Then trickled tonothing

Cons:

Still not exactly sure what im paying for...

Impressive Customer Service and Good Tools

Comments: Overall, I've enjoyed Thryv. It's a bit more expensive than I ultimately can afford right now (being as my business is relatively new and still trying to grow). But, I'm going to stick with it and put in the work to make it a success. Thryv will be of great benefit especially when the ball gets to rolling really well.

Pros:

I love that I can get a quick response from Customer Service, and they are always so eager to help. I really love the follow-up meetings with coaches. I really hope these coaching sessions will help my business grow. The social media posting tools are great! The calendar and booking features are great! I would love it if I could give my clients the option to choose from meeting locations, but I'm not seeing that option anywhere. I may check with a coach at some point. Not a big deal though.

Cons:

Whew. I've been around and around regarding the auto-billing / auto-invoicing. I have clients that want an invoice each month to pay for the services I provide them. I'm still manually having to create and send these invoices each month. I would LOVE to see this work better and be a little more user friendly.

Poor Customer Support, still withdraw full price from your account even though they said not

Comments: I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Pros:

If you have a full-time staff to use this software to run your business then it should be okay.

Cons:

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

New On the Block

Comments: As a relatively new user of the program, I'm excited to grow with Thryv in promoting our Business on Social Media Platforms.

Pros:

The product is an 'all rounder' - great for a new business set up. As an established business, utlising the monthly advertising icon for our social media platforms has been an added advantage to our business. The implementation was provided step by step, comfortable to undertake this step on my own.

Cons:

Integration with our business was smooth, the assistance of a Thryv Team Member made it very easy to follow in detail. Technology isn't my strongest point, however, I was guided through the process making it very enjoyable to 'learn' this new way of working on my business.

Exceptional Software

Comments: Overall my experience has been great with Thryv. Their customer service is great and the software really makes your business stand out.

Pros:

Thryv is a great way to keep your business organized.

Cons:

There are some features I wish I had more control over like being able to edit an estimate after its been approved already.

A lot of Features and Functionality

Pros:

The ability to manage so much in one place.

Cons:

With all the capabilities, it has taken some time to understand how it operates and how it works best for me.

Great value vs competitors

Pros:

The ease of use, value and HIPPA compliance were the key factors!

Cons:

Installation has been a little clunky, but we are going from a spreadsheet to Thryv.

Thryv is a very good product

Pros:

Easy to use and helps keep things organized

Cons:

There are times certain parts of the software go down

Zika x

Comments: Good

Pros:

I like the software because I can schedule my clients and service them and bill them in advance, or on the spot excellent software

Cons:

I have received no help with the marketing I have asked for help and have discontinued asking

Client Experience Software Tool for Residential Design/Build-Renos and Landscape

Comments: Has a good platform to share docs/files etc. and communication with clients in our schedule. The support team was excellent as well on intro

Pros:

I like all the tie ins to existing software platforms ie. QBO and the interface and support is great

Cons:

Mainly the lack of file storage alongside file sharing-we need to use Dropbox and Google Suite still so would be nice to have all CRM and client files alongside company storage

A very expensive product that promises a lot but gives you nothing but a headache

Comments: Lack of integration, timezone challenges from the start with scheduling, cannot load my logo or photos onto the Google My Business integration, getting access to all of the menu using different browser options, length of time it takes to get complaints dealt with - so far, this has cost me more money in time and my assistants time, dealing with issues, that still haven't been resolved. Customer service team are extremely polite and helpful, but all they do is 'raise a ticket' with whoever is going to fix the problem and that can take days and no one calls back when they say they will!

Pros:

Lots of potential, but nothing integrated properly so I don't like anything about this software at this point

Cons:

Lack of integration with obvious things like Google My Business, lack of timezone integration for a month and just too many to mention

Your Business deserves the Best, Thryv delivers!

Comments: I am very, very pleased with Thryv and how I can operate, work a volunteer position for the Chamber all the while operating my own business.

Pros:

The simplicity features of Thryv are very resourceful to use within an office area, on the road or in home offices.

Cons:

Creating Monthly Newsletters have made me be creative in accessing different marketing tools within Thryv

HIPAA Compliant Reminder System Plus Web and Social Media Posts

Comments: They do all the work, they taught me how to use the product, they still check on me randomly and are ALWAYS so nice, upbeat and happy to help - the full Disney Experience!! You HAVE to check out their CONNECT conference, when they bring in major business speakers from across the globe to give you their hints, tricks, tips and business success secrets. Worth joining just to attend!

Pros:

First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.

Cons:

In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.

Very poor customer service

Comments: Initial contact was great. By the time I was paid up and committed, communication went downhill extremely quick. I made contact with management and project managers, appointments were set up, a day or two prior to the appointment I would receive an email that they apologized for scheduling conflicts and that they would reschedule within 48 hours. I emailed and tried to reschedule and no response.
My recommendation is to explore other companies as I have now and am very happy with results and spending much less.

Pros:

Did not have a chance that get to it. Management continuously cancelled appointments and did not call back to reschedule. After numerous attempts to reschedule by myself, I gave up.

Cons:

Never had a chance to use it. Poor management and training.a

Great Company to Manage Your Website/Marketing

Comments: Everyone at Thryv is awesome! From the quick email responses for changes to our website or other questions, to the detailed instructions we got during our in-person meeting w/ one of your reps, we have nothing but great things to say!

Pros:

Easy to do website edits and communicate with patients. The people who work at Thryv are very nice and helpful if you need anything.

Cons:

Scheduling feature (not interested in recommending changes as we prefer to do the scheduling ourselves) and trying to sign our patients up for promotions and marketing just by sending us a message.

Great product!

Pros:

Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.

Cons:

Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.