RingCentral Contact Center Reviews

RingCentral is the best!

Pros:

I like how it is easy to use for communicating with our client

Cons:

It will be better if we have an option to make folder for contacts depending on the organization of client. But still this is the best

Ring central for all your calling neeeds

Comments: Loved it - will use it again if o move companies. No crashing of site - fills all the needs and then some of a call center/Business

Pros:

I love the ease of use , it’s always clear - most importantly NO dropped or static in the calls . Easy to move through the program . Keeps records of all calls . We can call, transfer , text and leave voicemails

Cons:

I have no complaints - I love and stand by Ring central

RingCentral is the best.

Comments: Overall, I would love to use this apps for back office job and would highly recommend for contact center here in the Philippines.

Pros:

RingCentral is super friendly user for back office agent like me who has an incredible feature including close to perfect transcript, auto-recording call, & easy to use design & lay out.

Cons:

None that I know of. Can't really think of any I swear!

Preadory billing after failing to replace leased phone

Comments: Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace.

good for remote workers

Comments: It was an ok experience good for remote workers

Pros:

this is good for remote workers to get office calls thru instead of using personal phone

Cons:

The lack of knowledge they often did not have the answers to help when system was down

RingCentral Review

Comments: Fairly positive, certainly one of the better contact centre tools I've used

Pros:

Quality is clear, easy to navigate and intuitive GUI.

Cons:

initial loading takes a little while and sometimes flashes as though missed activity but not the case.

Great customization options

Comments: We have been using Ring Central for a few years for our business that is entirely remote and it has been great for managing our phone calls.

Pros:

We like the ease of setting up the structure of your phone system from the initial answer, department extensions, call forwarding, etc. It's easy to use their admin portal and customize it to your preference.

Cons:

We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails.

Great App!!

Comments: Overall experience was great especially when away from the office

Pros:

Ease of use and allows coworkers to communicate with one another.

Cons:

It sometimes did not operate as it should but it was only brief

RingCentral Contact Center Review

Comments: Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all issues have been resolved.

Pros:

They are friendly and professional and do their best to resolve any issues.

Cons:

Issues sometimes require more than one call to resolve which can take an extended amount of time.

RingCentral Integration with HubSpot

Comments: We use RingCentral for Sales and Marketing and we do it by integrating it into HubSpot.

Pros:

I like that it can be integrated into HubSpot.

Cons:

I have not encountered such with RingCentral.

RingCentral is essential

Comments: RingCentral makes tracking call data and responding to clients easy

Pros:

Accurate call logs and voicemail transcription

Cons:

Have been unable to link pipedrive contact info directly to ring so I have to manually put in contact info

Ring Central

Comments: Not the greatest experience if I'm honest. I know they are great people but the personal experience we had really messed up some things for our company for a period of 2 months.

Pros:

I liked the privacy of phone numbers on the app.

Cons:

I did not like the problems we had while trying to disconnect with this service. Our phones stopped working and it took ages to get help.

Acquire an easy contact center software

Pros:

The background of the company and also how it is backup by a larger contact center company which is NICE Incontact and the functionality that it offers

Cons:

Sometimes it is difficult to integrate with different softwares

Ring central review

Comments: overall experience is very good and i would recommend

Pros:

it has the ability to record calls and text

Cons:

Sometimes the system glitches and we are unable to get calls/text. this is rare

Ring Central

Comments: Overall ring central is one of the better phone companies I have used.

Pros:

I used to use ring central in an old job and I found it really beneficial - the reporting was really easy to use, the phone system was basic.

Cons:

Call listening was not up to standard and we had to take on another company to be able to assist with this

Client experience is good

Pros:

It was fairly easy to communicate and navigate.

Cons:

Could improve user interface so that the aesthetics are better.

Worst Customer Service Ever without Exaggeration

Comments: I have never had contact with a company that treated non-paying customers better than potential paying customers. RC offered free top-tier service for the past two years due to COVID-19 and my company and me are very grateful for that opportunity. As that opportunity was coming to an end, I attempted to navigate the maze of different phone numbers required to downgrade my service because it is only myself and a contractor in my office. I was able to get a change in service submitted, but they said that they needed my permission to do so by replying to an email, which I did within the 30 day window provided. Meanwhile, they then suspended my account, refuse to honor the changes that they said they would make, flat out refuse to work with me to resolve the matter, and are now holding my phone number hostage until I pay them $6000 for service I don't even want at this point. I have no problem paying for my share, or even for a month of unnecessary top-tier service to port out my numbers, but to want $6000 and refuse to work with a customer is dumbfoundingly poor service, and is now an extreme detriment to my business.

Pros:

Multiple features at multiple levels of service and offers HIPAA compliance.

Cons:

High Priced and poor customer service downgrades any positive reviews of this company.

Works for our 24/7 Prayer line and Prayer Team

Comments: People who call a Prayer line (especially at night) generally are in crisis. RingCentral allows our Prayer Team the ability to meet them in their time of need and provide comfort and assistance in the name of Jesus.

Pros:

I most appreciate the ability to sequentially forward incoming calls, to notify me of missed calls, and to allow me to contact the team.

Cons:

It would be nice to have SPAM call identification and blocking. At least 50% of incoming calls are just SPAM or robocalls. Since it is imperative that a call for an actual prayer request be answered, and since even hang-ups need to be followed up, it would be nice to have a SPAM filter. To be honest, the fault does not really lie with RingCentral, but with those who waste people's time and energy trying to scam them.

Expensive Price for Mediocre Service

Comments: We went with Ring Central because it was the top of the line business phone company. I don’t feel that the price which we paid for the service we received was worth it. They have a lot of issues and should have a few teams in the states instead of outsourcing everything. It took longer than needed to get my questions and issues corrected and answered. Switched to Zoom phones because it’s easier and more affordable.

Pros:

Had soft phones, was able to connect to our existing VOIP phones, was a familiar brand to many people and IT people. Phone numbers were also fax numbers so it was easy to remember.

Cons:

Call center support people spoke English as their second language. There was often roosters doodling in The background of a call. Some calls were not recorded when all should have been and Ring Central couldnt tell me why. Our system kept having glitches and would never work the way we set it up.

Review of Product Software

Comments: RingCentral has allowed us to speed up call routing and decisions making among our operators that is crucial to our success

Pros:

The features of RingCentral that are most impactful for our business have been the call center management and Caller ID. We find that these features have allowed us to make more money each month through the ease of integration into our current processes and the ability to create new efficiencies that we would have not had the chance to create with other similar software options available in the marketplace.

Cons:

We've not found anything about RingCentral that is difficult to use or problematic with integrating into our existing systems.

Delays in the call quality, terrible customer service, and extra charges

Comments: Terrible. They told me there would be no additional charges as I described how we would be forwarding calls to an Australian admin when we signed the contract. The forwarded calls then didn't go through to our admin and were getting blocked. I reached out to customer service and they told me we needed to get white listed and sign a contract accepting liability for any fraud. As I was getting that done, the service agent disappeared and a new agent took over and told me that wasn't the problem at all. Instead we needed to turn on international forwarding. That's when I learned that there was an additional charge per minute for each of those calls. I had confirmed multiple times with the account rep that there wouldn't be any additional charge when we signed the contract. When I let their support team know what was happening, they told me I needed to talk to the account rep. Even though I told them our new startup was depending on taking these calls and getting this figured out, they never called me back. I reached out many times to support and they conveniently 'lost' all records of our calls and wanted me to start over in explaining what went wrong each time. Finally, they decided they wouldn't even send me the record of the chat so that I could more easily explain the problem the next time the didn't call me back.

Pros:

It seems like it has a lot of options in its feature sets.

Cons:

There were significant delays in the call which made it unusable in a business setting. We experienced 2 second delays, which made conversations very difficult.

Big Fan

Comments: It has helped me to speed up communication, internally and externally, without having to utilize my personal cell. Love it!

Pros:

I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates.

Cons:

Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app.

Ring Central Review

Comments: If I was running my own business I would use Ring Central as a soft phone. Absolutely great value for the money.

Pros:

It is very easy to use and is very reliable.

Cons:

The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are not using the mobile app then the phone would be dead. At our office we had the power go out for 5 hours and that meant that we didn't have an effective system.

Great product for property management call center

Comments: Great way for tenants to call in and inquire about rental properties or report maintenance issues.

Pros:

Easy to use, instant notifications of incoming calls, all pertinent information included with message, good customer service

Cons:

The ability to call customers back from the app has a delay and poor sound quality, so I typically have to write down the number and call them back from a normal line. When I'm away from my desk and only have my personal cell phone, I prefer not to use it because I don't want tenants having my personal information, so this is the only main con.

Helpful

Pros:

What I like most about this contact center is anyone that I have spoken with has been extremely pleasant and gone above and beyond to try to get my questions answered. They are very patient and knowledgable.

Cons:

What I like least about this contact center is I have had a very hard time getting a hold of our account manager. I was never able to reach him, which had me constantly being transferred around until I was able to get some answers.