About GetResponse

GetResponse is a powerful marketing automation software that helps grow your audience, engage with customers, and boost online sales.

Learn more about GetResponse

Pros:

It has a simple to use autoresponder and newsletter feature. It has 24/7 live support chat and you can get help anytime.

Cons:

Getresponse do have two problems i think they should look at. The loading time is slow.

GetResponse ratings

Average score

Ease of Use
4.0
Customer Service
4.1
Features
4.1
Value for Money
4.0

Likelihood to recommend

7.4/10

GetResponse has an overall rating of 4.2 out 5 stars based on 432 user reviews on Capterra.

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Filter reviews (432)

Tolu
Tolu
Digital Marketing consultant in Nigeria
Verified LinkedIn User
Internet, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Surely the best email marketing app for internet marketers

5.0 9 months ago

Comments: I use GetResponse for building my list and keeping in touch with them. Since I started using it till now, I have had little or no issues with any of the features I use. What's most important for me is that my mails get to my contact's inbox and GetResponse makes sure of that. I do feel there are more features now on the app than I need and it is quite very good. I can easily clean my list and remove contacts that no longer respond or open my mails. The landing page builder and the website builders are good though I rarely use them.

Pros:

Very easy to understand, very good UI. Creating newsletters and autoresponders is quite very easy There are lots of newsletter templates to use for your email marketing Send as many mails as you want to as much as 1000 contacts free of charge Now comes in with automated sales funnels, landing page builders, website builders, etc Support is the best, very fast and most often helps with whatever issue you have.

Cons:

I do not have any issues using this software. It has worked perfectly for my purpose so far.

Alternatives Considered: ConvertKit, Kartra, Builderall and Sendlane

Reasons for Choosing GetResponse: Cost less and does just as much or even far better than they do

Switched From: ClickFunnels, Builderall and AWeber

Reasons for Switching to GetResponse: Better pricing, better features, better support.

GetResponse Response

8 months ago

Hi Tolu! Thanks for being a GetResponse user. We greatly appreciate the detailed feedback! -Taylor

Alimi
Ceo in Nigeria
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I made a switch to Getresponse and It found it good.

4.0 2 months ago New

Comments: I just need landing pages, for the various products that I am promoting, to collect emails, and I found it effective.

Pros:

The lead generation is quite good. Getresponse is easy to use, and it integrates well.

Cons:

I cannot edit the landing page templates on mobile; only deleting the texts is possible on mobile. Proper editing is only possible on a laptop or desktop.

GetResponse Response

last month

Hi Alimi, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Joe
Joe
COO in US
Verified LinkedIn User
Retail, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Get-Response Customer Review Nightmare!

1.0 5 days ago New

Pros:

BEWARE! DO NOT USE GET RESPONSE, and here’s why.Note, we are about to enter a lawsuit with getresponse cause they are attempting to continue to charge us $2000 EVEN AFTER we canceled 2 months ago but thats not even the worst of it....We used getresponse for about 2-months before realizing we had to call it quits. We spent thousands of dollars in time and lost email potential migrating to getresponse after rising costs of mailchimp.The getresponse offer was storage of 1.5million contacts for $2,000/month, (way lower than their advertised cost.) Cheap right? WRONG. As good of a rate is, it doesn't matter if your open rate sucks. Our OPEN rate went from 10%-20% on mailchimp down to less than 3%. It DOESN’T matter if they store 10million contacts for $2,000 per month, your list is literally useless if your emails go straight to SPAM. Imagine spending weeks migrating all your flows only to find out open rate is close to non-existent. The main reason we thought of migrating was to save costs on rising email list costs.. This IS NOT what we found out. Your list will be stored on getresponse, but your contacts likely won't receive your emails.I HIGHLY RECOMMEND NOT TO MOVE TO GETRESPONSE.Secondly, even after giving about a months notice to cancel our account, they are still attempting to bill our account $2000.00/month!!!! We moved to klaviyo, and our open rates are close to 30% now.

Cons:

The main is the poor deliverabilty and their audacity to try to charge even after not using their service.

Alternatives Considered: Klaviyo

Reasons for Choosing GetResponse: COST was too high

Switched From: Mailchimp

Favour
Favour
CEO in Nigeria
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: Free Trial
Reviewer Source

All in one marketing automation software for businesses

5.0 3 months ago

Comments: I've really had a lot of great experience with this software, it is my most preferred software for creating landing pages, websites, forms, funnels, autoresponder, marketing automation, basically all my business needsI highly recommend this software to all businesses either startups or big brands. Very nice software

Pros:

I love practically everything about this software but some of the major things I love about this software is1) I love the UI design of this software, everything is organized and it is very easy to use.2) I really love the landing page builder, it is easy to understand, no complications, everything is self explanatory. I also love the fact that there are various landing page templates to choose from.3) I love how I get to create my own email templates and I love the A/B testing feature, this helps to know what email template works and converts best.4) I love how inexpensive the paid plan is and how, even though it has a lot to offer, it still has a free plan, I also love how long term the free plan is and how the free plan isn't limited to few features.I love a lot of things about this software but I can't list them all out, so I'd just say this is my go to business automation software

Cons:

I don't really have much I dislike about this software except for the fact that the free plan is allowed to create just one landing page, I really wish it could be increased to 2 or 3

GetResponse Response

2 months ago

Hi Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Rosalina
Executive Assistant/ Freelancer in Philippines
Insurance, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

"Streamlining Your Email Marketing with GetResponse: A Comprehensive Review"

4.0 3 weeks ago New

Comments: By and large, GetResponse is a far reaching email showcasing programming that offers a scope of elements to assist organizations with computerizing their email promoting efforts. While there are a few restrictions as far as customization choices and detailing, the reasonable evaluating and responsive client service make it a solid competitor for organizations hoping to further develop their email showcasing endeavors. Likewise with any product, it's critical to painstakingly assess your choices and consider your particular business needs prior to settling on a choice.

Pros:

Easy to use: GetResponse is easy to use and instinctive, in any event, for amateurs. The connection point is basic and direct, making it simple to explore and get to highlights.Exhaustive email showcasing highlights: GetResponse offers a scope of email promoting highlights, for example, email layouts, mechanization work processes, presentation page manufacturers, and examination, making it an all in one resource for organizations hoping to further develop their email showcasing endeavors.Reasonable valuing: GetResponse offers a scope of estimating plans to fit different business needs and spending plans, including a let loose arrangement that backings to 1,000 endorsers and essential email showcasing highlights.Incorporation choices: GetResponse coordinates with a scope of different instruments, including CRMs, online entertainment stages, and web based business stages, making it simple to smooth out your showcasing work process.Responsive client service: GetResponse has gained notoriety for brilliant client assistance, with telephone, email, and talk support accessible for all clients.

Cons:

Restricted email plan customization choices: While GetResponse offers a scope of email layouts, a few clients have detailed restricted customization choices concerning marking and appearance.Restricted structure customization: A few clients have detailed restricted customization choices as far as structure plan and usefulness.Expectation to learn and adapt for computerization work processes: While GetResponse offers mechanization work processes, a few clients have detailed an expectation to learn and adapt regarding setting them up and modifying them.Restricted outsider mixes: While GetResponse offers combination with a scope of different devices, a few clients have revealed restricted choices for outsider incorporations.Restricted announcing choices: A few clients have revealed restricted detailing choices as far as cutting edge examination and information representation.

Manish Singh
Manish Singh
Digital Marketer in India
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1+ year
Reviewer Source

GetResponse: The All-In-One Email Marketing Solution

4.0 4 weeks ago New

Comments: GetResponse is a reliable and comprehensive email marketing platform that offers a wide range of features and tools to help businesses build and manage successful email marketing campaigns. From a user perspective, the platform is intuitive and easy to use, even for those who are new to email marketing.Its drag-and-drop email editor makes it easy to create visually appealing emails, and the platform offers a variety of email templates to choose from. Its marketing automation tools are also powerful and can help businesses automate complex workflows to save time and improve the efficiency of their email marketing campaigns.

Pros:

GetResponse offers a user-friendly and intuitive interface that makes it easy to use even for beginners. The dashboard is well-organized, making it easy to navigate and access the various features.It provides a comprehensive set of email marketing tools that include email templates, landing pages, webinars, A/B testing, and marketing automation. These tools make it easy to create and launch effective email marketing campaigns.Powerful marketing automation feature that allows you to create complex automation workflows that help you streamline your marketing efforts.It has a robust landing page builder that allows you to create landing pages quickly and easily. The platform also offers a variety of templates to choose from, making it easy to create high-converting landing pages.

Cons:

Its pricing plans can be more expensive than some other email marketing platforms, particularly if you have a large email list, which could make it less cost-effective for some businesses. Otherwise, all is good on GetResponse.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Affordable Email Marketing Automation Solution

5.0 last month New

Comments: Get Response addresses a lot of common issues that are encountered with email marketing. For instance, it gives the user a single platform to better manage their marketing campaigns. It provides tools for email creation, management, automation and performance monitoring. In order to help us interact with our customers more effectively, it also provides tools for building and maintaining landing pages, webforms and autoresponders. It also provides lead scoring and segmentation, allowing us to more effectively target our ads. We can manage every aspect of our marketing efforts, from designing emails and landing pages to monitoring results from this tool. It saves a lot of time and effort by helping us to automate our campaigns and offers great analytics features to monitor, improve and execute campaigns successfully.

Pros:

GetResponse is cheaper than many of its key competitorsA variety of pre-defined templates to choose from, making building almost anything on the platform fast and easierWe can view our marketing automation workflows and funnels in a visual mannerIncludes a basic landing page builderA/B testing tools are availableWe can test the tool for a list of up to 500 contacts in the free plan

Cons:

It offers a wide range of features and options that can be suitable for all levels of users - from beginners to advanced.While it offers live chat and email support to all its users, a dedicated telephone support is only available with a higher paid (premium) plan

GetResponse Response

last month

Hi there, Thank you so much for the review! We're happy to hear you've been happy with the platform so far. :) -Abbie

Mamoudou
Mamoudou
Accountant in Guinea
Verified LinkedIn User
Accounting, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Do business with simplicity

5.0 2 months ago New

Comments: In its generality the software is to be appreciated because it is really easy and powerful

Pros:

It is simple, the functionalities are easy and very easily one can adapt to the software

Cons:

Personally I haven't noticed any problems with the use of the software, that's what I like about most software

GetResponse Response

last month

Hi Mamoudou, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Kamal
Kamal
Employee in Morocco
Verified LinkedIn User
Banking, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Best Marketing Management Tool

5.0 2 months ago New

Comments: I benefit from GetResponse by automating my business and it solves for me the problem of creating landing pages without coding.

Pros:

the most things I like most about GetResponse are that is easy to use and features are automated,

Cons:

Actually, it's a great tool that I used for my business and that I do not have any to approach.

GetResponse Response

2 months ago

Hi Kamal, Thanks for writing this review. We're so glad you're loving the GetResponse platform and our automated marketing features! Jack.

Adinde
Adinde
Forex Trading in Nigeria
Verified LinkedIn User
Financial Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

GetResponse: The best for your email marketing

4.0 2 months ago New

Comments: Generally, get response has made reaching out to clients and generation of leads much more easier for me.

Pros:

I like the fact that I can reach out to a greater amount of subjects and paying little. It has made generation of leads much more easier for me.

Cons:

Haven't identified any cons for now and still looking forward to them serving their customers better.

GetResponse Response

2 months ago

Hi Adinde, Thank you for taking the time to leave this review. We're really happy to hear that our platform has made lead generation easier for you. If you have any questions about it, do be sure to check out our help page, where you can join live chat or search our Help Centre https://bit.ly/3kPWnQh Thanks, Jack.

Corrisa
Owner in US
Marketing & Advertising, Self Employed
Used the Software for: 2+ years
Reviewer Source

Cutting-Edge Without the High Price Tag

5.0 2 years ago

Comments: Overall good experiences with GetResponse and I've used them for over 10 years!

Pros:

GetResponse is on top of the industry - they know what features customers want and where the trends are going.

Cons:

They could allow more third party websites tracking links on their landing page builders. Right now it's very limited.

Alternatives Considered: AWeber

Reasons for Switching to GetResponse: Aweber was just outdated for a long time - they didn't try to keep up with ongoing trends in Internet marketing. A lot of long-time Internet marketers who were die-hard Aweber fans ended up switching to GetResponse eventually. GetResponse has everything I need - including some pretty nice and well-designed landing pages.

GetResponse Response

2 years ago

Hi Corrisa! Thanks for taking the time to leave a review! We really appreciate your feedback and the fact that you have been a customer for 10+ years. I will be sharing your feedback about third party website tracking links with the team so we can continue to improve. -Taylor

Narendra Kumar
Assistant Manager - Marketing in India
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Solved my Email Marketing Problems

5.0 7 months ago

Comments: Started my own Digital Marketing Services and the biggest challenge I faced is running successful email marketing campaigns and that too with a funnel journey. I spend a lot of money on different that help me in creating landing pages, integration tools to capture leads, and a separate platform to run email campaigns. I am spending almost 60 - 70% of my income on these tools which are very hard for my business to sustain, one of my friends suggested this Getresponse where I am getting all of these in a single dashboard that too for 30% of my previous expenditure so I moved to Getresponse and I am seeing the better results with very less investment

Pros:

A single dashboard that can actually help you in maintaining all of your SMB needs, a feature that can give you a lot of Landing page designs, a feature that can help you in capturing your leads, and one feature that can help you in manage your entire Email Marketing strategies and also a separate Email Automation. Make a funnel that helps you in pushing your audience toward your end goal and what else? every thing is there in the Getresponse.

Cons:

Whatever feature I touched in this platform, I loved it! However, I feel some of the pre-designed templates are a little outdated.

Alternatives Considered: MailerLite and ClickFunnels

Reasons for Switching to GetResponse: Getresponse is very much cheaper compared to click funnels, especially for my business so I have chosen Getresponse.

GetResponse Response

6 months ago

Hi Narendra, We are so happy you've found GetResponse helpful. Thank you for taking the time to leave this review. We appreciate it. :) - Abbie

Atharva
Founder in India
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Getresponse: Advanced email marketing software.

4.0 6 months ago

Comments: Getresponse is the best option if you have prior experience with email marketing because it delves deeper into the complexities of the content. It also has the best customer service, with assistance available in eight different languages.

Pros:

Getresponse is the best email marketing platform, with features such as email automation, email templates, autoresponders, and much more. It differs from other software by including features such as webinar hosting, pop-up polls, promo codes, and surveys. The best part about Getresponse is that it has a free plan in which we can add 500 contacts and there are no email sending limits. Furthermore, GetResponse offers a free 30-day trial period during which you will have access to all premium features.

Cons:

When compared to other similar software, Getresponse pricing is quite high. It also lacks a pay-per-email feature, which allows users to pay based on the number of emails they send. (Sendinblue has this feature, which is useful for beginning email marketers.) It has advanced email marketing features, so you may be perplexed at first about how to use it. However, if you use Getresponse's guides, documentation, and support, you should be able to avoid these issues.

GetResponse Response

5 months ago

Atharva, Thanks so much for taking the time to write us a review. We're so happy you are loving GetResponse. :) -Abbie

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 5,001-10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

THE SERVICE IS SIMPLY UNRELIABLE

2.0 2 years ago

Comments: 5. Landing pages don't work on Internet Explorer and it takes 3 to 5 seconds to load them on Google Chrome (for one second you can see a landing page with original ugly fonts which is one of the software bugs I guess) 6. During our first meeting I specifically asked [SENSITIVE CONTENT HIDDEN] if customization is available for registration pages. She said yes. Later we found out that we can only use GetResponse registration form and cannot add custom fields to it. It was very important for us since we hoped to acquire more information about our attendees and use our own branding. She gave us misleading information. We had to create registration form by using landing pages which significantly reduced automation of the webinar (we had to set up reminders and thank you pages by ourselves) and eliminated calendar reminders for our webinars which significantly reduced our attendance rate. 7. There is a limit of 3 speakers. 8. You cannot prepare webinar room in advance. Each time during rehearsals we had to upload all materials (PPT, videos, polls etc.) 1 hour before the webinar which was quite inconvenient. 9. Our colleagues from China couldn't enter the webinar room, load the pages or had terrible connection during the webinar.

Pros:

Nice e-mail marketing tools and wide choice of templates.

Cons:

We purchased MAX account for 3 months. 1. During our first meeting sales representative [SENSITIVE CONTENT HIDDEN] "forgot" to mention that the minimum contract period is 3 months not 1 month as we initially planned to use MAX account for only 1 month. She dropped this information on us during our second meeting and we had to go with 3-months contract because of the schedule. 2. After we signed the contract, [SENSITIVE CONTENT HIDDEN] never ever again responded to my e-mails (I sent her multiple e-mails with important questions regarding the payment conditions). 3. We signed the contract in the end of August and informed our Account manager that the payment will be made within 2 to 3 weeks (which is a standard amount of time for large organizations). We hoped to start working on the platform immediately but our Account manager didn't want to move to the next step without seeing the receipt. The response time from him was 2 to 3 days despite on the fact that we are in the same time zone and some features were unavailable to us until the payment was made. We end up paying for 3 weeks (end of August - mid of September) during which we couldn't even use the platform at its full potential. 4. Be ready that Getresponse (Clickmeeting) webinars simply won't work on multiple browsers including Internet Explorer, Edge and some Chinese browsers. Our attendees also had connection problems when using iOS Safari browsers and Firefox. (By the way System Requirements on their website state completely different information)

GetResponse Response

2 years ago

Hi there. I do apologize that you had these experiences with GetResponse. If you would like me to look into this further for you, please email me at [email protected] -Taylor

Verified Reviewer
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

A Comprehensive Email Marketing Platform with Advanced Features

5.0 2 months ago

Comments: Getresponse is a solid choice for businesses looking for a comprehensive email marketing platform with advanced automation capabilities. While it may not be the most budget-friendly option and may have a steep learning curve for beginners, it offers a wide range of features and integrations that can help businesses effectively reach and engage their audience.

Pros:

In my experience, Getresponse is a comprehensive email marketing platform that offers a wide range of features and tools for businesses of all sizes. One of the major pros of Getresponse is its advanced automation capabilities. The platform allows users to set up automated email campaigns and workflows, which can help save time and improve the efficiency of their marketing efforts. Additionally, Getresponse offers a range of templates and design options for creating professional-looking emails and tools for segmenting and targeting specific audience groups.Another pro of Getresponse is its integrations with other tools and services. The platform integrates with a variety of CRMs, social media platforms, and e-commerce platforms, which can help users streamline their marketing efforts and get a more complete view of their customer data.

Cons:

However, there are also a few drawbacks to consider when using Getresponse. One issue is that the platform can be somewhat expensive, especially for users who need to upgrade to a more advanced plan or add on additional features. Additionally, the platform's learning curve may be steep for users who are new to email marketing, as it offers a wide range of features and options that can be overwhelming for beginners.

GetResponse Response

2 months ago

Hi, GetResponse pricing varies depending on the plan and the number of contacts you have. Their basic plan starts at $15 per month for up to 1,000 contacts, and their most advanced plan is $1,199 per month for up to 100,000 contacts. Some plans also include additional features such as webinars and sales funnels. It is considered one of the most affordable option in the market. It may be considered expensive or not depending on the size of your company and what features you need. It is recommendable to compare GetResponse pricing with other similar services to determine if it is the right fit for your business. Thanks again for taking the time in writing this review, Justyna

Hussain
Sales and Marketing Specialist in Germany
Food & Beverages, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

GetResponse is your pure and whole email marketing platform!

4.0 9 months ago

Comments: When it comes to email marketing, GetResponse is what really helps you in getting a response from your clientele and potential clients. It is catchy, quick, smart, and genius in its field. I personally recommend it to people who are looking for a reliable platform both money and quality-wise. It is a good platform that helps you with your email marketing overall. It can create an immensely positive effect on your company if used rightly, you just need to trust me on this and go get one for your betterment! So, if you are looking to get a better response, GetResponse is your savior!

Pros:

GetResponse is your pure and whole email marketing platform, you can have your customized mailing lists which will be helpful in sending newsletters to the masses with a few clicks. Your email marketing game will be up and simple with this one on your side. There are tons of email templates to choose from and I like its auto-responder option as the best roofing among all.

Cons:

We love GetResponse. It is amazing and simplifies our job. There is a thing that I noticed could be improved for even better results. The split testing feature is a bit outdated or you can say limited. The customization here is less and you are just stuck. This really needs critical care. I could say that the platform itself is quite easy to understand, even if there is an issue we can sort it out here but when it comes to getting help from them directly it is quite not possible unless you are using their extremely elite plan which is a bummer if you are stuck somewhere.

GetResponse Response

8 months ago

Hi Hussain! Thanks for taking the time to share this detailed feedback. I have shared it with my team so we can continue to improve. -Taylor

Verified Reviewer
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

A Lot of Options for the Price

5.0 4 years ago

Comments: I use this software with an email list that is around 1200. I send out weekly emails and have two opt ins that I use on a consistent basis. I also use their Android App to track my opens and clicks with every email I send. It makes it easy to determine how I'm doing and explore insights on a regular basis.

Pros:

I've used this software for the past 3 years, and I could not be happier with the amount of options I have available to me for the cost. There is a lot of room to customize everything in this software. I like that I can completely customize opt in forms to be any size and any design you can dream up. It's really great for branding and staying consistent with your website's design. I have also used their landing pages, which are really simple to format and create in a short amount of time. They are completely customizable and are great if you want to quickly set up an optin without creating a whole website. I use their platform to send out a weekly email. This process is so quick and seamless for me as I can turn any email I've sent in the past into a template. I can simply change the content of each email and send it in a snap. I also love that this software has so many tools integrated into it. I can create an optin and send an automated email as well as filter my subscribers into my main email list. It's nice to have it all in one.

Cons:

The only complaint I have about this software is that it almost has TOO many options. It can feel a bit overwhelming when you login to know what to do and where to go. I only use a few of the many options because of this. I know what I use on a daily basis and I'm familiar with that, but I don't explore too much as it feels cumbersome to navigate quickly.

Verified Reviewer
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

Longtime GetResponse User

5.0 4 years ago

Comments: One of the best parts of GetResponse is the customer service. I am one who likes to get on the phone to discuss a problem. But they have it set up where you're routed to a live chat. I was resistant to use this format but everyone I've ever worked with when I've had a problem has been courteous and very, very knowledgeable. Without exception, we've been able to go back and forth on chat and resolve my issue. So, while I do not like live chat, it has worked like a charm for my GetResponse account.

Pros:

I like having an email service where I can house all my contacts. GetResponse allows me to maintain multiple lists. There are tons of templates where I can compose any kind of email I can imagine. All the emails I've ever sent are maintained as templates that I can re-use or study for their analytics. I can go into sent emails and see who opened which emails and who didn't open them. I pay for the service based on the number of active email addresses I have in the database. And, if anything ever happens to my site or my social media outlets, I always have my list to take with me wherever I go.

Cons:

I'm not a fan of how they handle their billing. It seems the bill date moves every month. It makes me think I'm paying for 13 months in a calendar year instead of 12. I also don't like how they do their count to determine billing. For example, an email address on 3 separate lists counts as 3 separate contacts. So, you may not have hit their limit for billing with the overall number of addresses you have on file. But, segmenting your lists and having the same email address on multiple lists may put you over your count and move you into a higher billing tier. That may not bother you but for me, I am often scrubbing my lists for inactive email addresses to make sure I'm not paying for someone who never opens my email.s.

Aladdin
CEO in Australia
Marketing & Advertising, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Email platform that uses blacklisted IPs to send emails

1.0 2 years ago

Comments: Customer service is fast to respond when it comes to using the platform but beware this company is very bad. They provide a very bad email service and the majority of their IPs are blacklisted. We sent a campaign to our very engaged list which normally gets 40% open rates at least but on Get Response had a 0.2% open rate which made us investigate. This is when we found that their IPs were blocked and we then requested a refund and they denied it was their fault and said we will remove the IP that was blacklisted. They said that they have a no refund policy. I now have to go to my bank to report this. Stay away from companies like this who build something that looks amazing on the outside but behind scenes are destroying your business by providing blacklisted IPs. We only used them as we needed the Webinar feature but that was the biggest mistake we could have made and I just want to warn anyone who needs an email platform to stay away from this company at all costs.

Pros:

The most important feature for an email platform is to deliver emails in the inbox not spam folder. We discovered that the majority of their IPs are blacklisted and have not been removed so users will never know that their emails are not being delivered to inboxes unless they check blacklisting. To my surprise we find that they have been blacklisted for some time and our open rates were so low because of this but Get response blames the sender.

Cons:

It is very buggy and all the features feel like they are half built.

GetResponse Response

2 years ago

Hi Aladdin. We are sorry to hear that you had this experience with GetResponse. Please contact me via email and I will look into this ASAP. -Taylor

david
marketing in Netherlands
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

getresponse 2022. my honest thoughts

4.0 7 months ago

Comments: Overall, I found GetResponse to be a great tool for managing email marketing campaigns. The interface is clean and easy to use, and the features are comprehensive and powerful. I particularly appreciated the ability to automate many of the tasks involved in campaign management, such as sending follow-up messages or creating new lists. Although GetResponse is not the cheapest option on the market, it offers a good mix of features and value for money. Overall, I would recommend GetResponse to anyone looking for a comprehensive and user-friendly email marketing solution.

Pros:

As a small business owner, I rely on email marketing to bring in sales and keep my business afloat. Email marketing is a form of direct marketing that uses electronic mail as a means of communication. It doesn’t require a large budget, and it’s easy to set up and track. Plus, it allows me to target my audience with laser precision. I can segment my list by age, location, gender, interests, and even purchase history. This helps me ensure that my message is relevant to the recipient, which increases the likelihood of them taking action. Email marketing has helped me boost sales, connect with customers, and Grow my business. I highly recommend it to any small business owner looking for an affordable and effective marketing solution.

Cons:

While GetResponse is a popular email marketing tool, it does have some potential drawbacks. One downside is that it can be challenging to create complex campaigns with multiple steps and conditions. Additionally, the automation features are not as robust as some of the other options on the market. As a result, if you are looking for a tool that will allow you to create highly sophisticated marketing campaigns, GetResponse may not be the best option. Another potential downside is that GetResponse can be expensive, particularly if you are sending a large volume of emails. Lastly, GetResponse does not offer telephone support, so if you encounter any problems with the tool, you will need to rely on online documentation or submit a ticket to the GetResponse team. Despite these drawbacks, GetResponse remains a popular option for many businesses due to its ease of use and extensive features.

GetResponse Response

7 months ago

Hi David, Thank you so much for the feedback! We're glad you've found our email marketing tools helpful. -Abbie

Mayank
Freelancer in India
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Best All-in-One Marketing Platform for Every Online Business

4.0 2 years ago

Comments: Get Response really helps me to set up and scale my online business. I started it as an affiliate marketer and managing my business through it. It easy and simple to use. If you are non-technical, just like me, no need to worry about it. Their customer support team always guide at every step. I really love their sales funnel feature and my conversion rate boosted by 200% by using one of their ready-to-use template having a high open-rate.

Pros:

1. It's pretty user-friendly. Further, tons of tutorials are available on every tool to guide you on every step. 2. The Basic Plan is cheaper than many of its key competitors whilst offering just as much even more functionality. 3. Further, you can start your FREE 30-day trial without providing any card details which helps online marketers who are just starting their journey, giving them a decent amount of time to learn & understand the platform. 4. I like its integration feature the most, connects every popular e-commerce site including Google Analytics. This feature really helps me to connect to an e-commerce site like Shopify and prepare an email marketing campaign.

Cons:

1. Difficult to navigate between multiple opt-in. 2. Webinar attendees limit of 100 in "Plus " plan. Required to increase it.

GetResponse Response

2 years ago

Hi Mayank! Thanks for taking the time to leave this review. I have shared your feedback with our team so we can continue to improve! -Taylor

Thomas
Self-Employed in US
Marketing & Advertising, Self Employed
Used the Software for: 6-12 months
Reviewer Source

GetResponse

5.0 4 years ago

Comments: I use GetResponse to generate leads through the landing pages feature while sending email newsletters to my lists daily. In addition, I use the autoresponder feature to have content and sales emails sent for me so I can spend more time building my business and traffic sources.

Pros:

I love the ease of use and ability to create a very large backlog of emails quickly. I like to send out daily newsletters to my list and after about a week or so I will go back through and add those emails into an autoresponder that I will use for new leads that haven't been getting the original newsletters. This makes my life so much easier and allows me to spend less time on the platform while getting more done. In addition, I love the Spam Score feature that helps keep my messages out of the spam folder. If your email is going to spam, your message isn't being heard.

Cons:

I would like a little more landing page functionality. I find templates either have too much preloaded or not enough. I would like there to be more functionality similar to that of ClickFunnels or even Builderall. If there was further functionality to create sales funnels and take payments through GetResponse I think that will help as well. People like myself want to have everything all in one place for their business. If they can get all they need (landing pages, sales funnels, email marketing, automations) in one place it would make life much easier and GetResponse, in this case, a much more desirable platform.

Janice
Janice
eLearning Consultant & Food Safety Auditor in UK
Verified LinkedIn User
Education Management, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Small Business, eLearning and Marketing Users must try

5.0 5 years ago

Comments: Get Response is used mainly for landing pages and workflows (aka Funnels). Very very handy and eMail AutoResponders have been implemented easily. You can save templates that you use over and over again and just adjust minor things for different applications or products/services. Love the workflow that has abandoned cart and options of what to do if an email is read or not and waiting time to resend, etc... Always learning more and more as they release following the BETA Test, more amazing features. There is also a Webinar option that I have used. Taught many of my Clients eMail Marketing by using Get Response. It made so much sense to them as many who create eLearning for sale do not realise that they need an automated system of some kind for tracking and selling via auto responders for residual income ROI.

Pros:

Get Response gave me a very smooth and cohesive introduction to all the elements of email Marketing and Campaign Management. It simplified so many buzz words I have heard for years and is still doing amazing things for my clients too who are new to email marketing and campaign management. Ease of Use and Great UI Extremely useful for Branding your eMail Campaigns.

Cons:

More tooltip text or hints , like a small hover box with information. Also, clicking on the blue smile is apparently the home key that gets you back to the beginning, that is not clear and a tool tip hover box or some other 'accessibility' method would be useful. Other than that, I really do like Get Response as a mid-range eMail Campaign Management CRM The Webinar did not always work well.

James
James
Founder in Malaysia
Verified LinkedIn User
Management Consulting, Self Employed
Used the Software for: 1+ year
Reviewer Source

Great Beginner Email Marketing Tool

5.0 7 months ago

Comments: Overall, GetResponse is a great tool. Can't go wrong if all you want is to send emails either on autopilot or broadcasts or automate the process.

Pros:

I loved the 500 free subscriber plan and also how easy it is to set-up marketing automations. I love the ability to send broadcasts at the best time the recipient would open them. No need to worry about time-zone issues. Moreover, you can re-send emails on autopilot if the email is not opened after a few days and send other emails based on the contacts behaviour. Their pricing is also very competitive. Segmenting the lists is easy too.

Cons:

Disappointed that they didn't have the feayure to track website visits from the emails sent. I think the non-email/CRM features like webinars and website builder tend to dilute the focus on email marketing. Can't be everything for everyone.

GetResponse Response

7 months ago

Hi James, We're so glad you're enjoying GetResponse and the email marketing tools. Thank you for taking the time to leave a review. We appreciate it! -Abbie

Arheer
Arheer
Marketing Manager in India
Verified LinkedIn User
Internet, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

The only marketing automation that you will need!

5.0 5 months ago

Comments: With millions of subscribers on our platform designing custom campaigns to create the right marketing communication for each segment becomes a little difficult. Having a multi-marketing platform like GetResponse can help you achieve marketing goals seamlessly. It is worth a try to use this.

Pros:

- USP of GetResponse is to create custom workflows- You can use multiple premade widgets to customize emails- Easily create email list for campaigns using import option- Readily available beautiful email templates

Cons:

- Email templates are bulky and hence opening the email takes fair bit of time- It takes a little time to learn the platform before you can start using

GetResponse Response

4 months ago

Thanks for the review!