Scout Reviews

Awesome App, FANTASTIC customer service

Comments: Overall, I love the app!

Pros:

I absolutely love this app! It makes it so easy for my clients to request services, to charge my clients, and to get paid! They are always adding new features to the app as well, most recently they added the option to customize the app to have your business logo instead of Scout's, so cool! another great thing about this app is that the people behind the scenes are invested and their work and their customers! They are always very responsive when I have an issue and really go above and beyond to help in whatever way they can! Another one of the awesome features they offer is a plug in so you can have a contact form on your website that will filter leads directly into the scout website and I was having trouble installing the plugin so [SENSITIVE CONTENT HIDDEN] did it for me! Thanks [SENSITIVE CONTENT HIDDEN]!

Cons:

I did take off one star for functionality, I wish I could have just been a half a star because it's not the biggest deal but sometimes when I go to check in a dog for a service and take the picture the app restarts and doesn't check in the dog and I have to wait for the app to restart reopen the client and then take the picture again and of course it always happens when the first picture was awesome! it's happened in the past and I told them and they definitely made it better, it doesn't happen every time but it still happens every now and then.

Awesome Software from and Awesome Team

Comments: This is one of the best tools for a growing pet care business. The scheduling management alone prevents human error that leads to dissatisfied clients. The interactive payroll feature makes things MUCH easier if you pay your staff per appointment. Before the pandemic, I was seeing accelerated growth of the company due to more efficient management, staff management (tools for supervising work quality), and more time to actually speak with clients. I started using Scout for Dog Walking and Pet Sitting, and now use it for Dog Training appointments as well. I recommend it to other pet care companies who are trying to compete with app based corporations.

Pros:

-drag and drop scheduling in the Staff calendar -customizable automatic charges for weekends and holidays -view report cards and GPS maps of past appointments for staff accountability -interactive payroll reports -automatic Sales tax on invoices -ability of client to pre-pay with account credits -secure credit card and paypal processing through braintree -staff profiles store important information -I can add administrator and staff calendars to my google calendar -client app can be branded for individual businesses -STELLAR customer service -a team that listens to customers and updates the platform with new features regularly

Cons:

-can't manually add any non-taxable items onto an invoice (yet!) IE: Gratuity, Reimbursement for cab fare, etc.

Limited, buggy, poor & grumpy support

Comments: The owner / operator, 1 man show behaves like his software is perfection. Behaves insulted when you attempt to give constructive criticism on a growing and developing product. Even when sharing comments from my clients he just dismissed me. Retorts by mentioning his ‘thousands of happy clients.’ He has never owned a pet sitting business and is missing the subtle nuances that could make this product great and is NOT open to making the product better or making his clients happy.

Pros:

Fun modern design. Great potential. Pretty good price point & responsive email support. Has helped me see exactly what we need moving forward. Most of the time email support is good.

Cons:

Too many seemingly simple things to list: No On / off toggle to customize preferences. Clients are bombarded with so many useless automated emails that when it’s an important one they get ignored. (No option to turn off check in / out emails). *Don't even attempt to ask for phone support even in an emergency!!!! I truly dread having to email them for help as there is attitude. Email support is often good but sometimes I dont even get a reply. The app is constantly buggy either not loading or reminding you 20x up to 10pm to check out a dog that was already checked out!! Bing bing bing bing. No way to turn this off either. Blank screen. Happens Every day on app for iphone & android. Schedule continues to show cancelled appointments. They are in a different color but really clog up schedule and there is no way to delete them off the schedule, only cancel them. You cannot delete a client. Only deactivate. Which when sending out bulk emails is absurd ie: i sent out a bulk email and it was sent to a client who’s dog had died 3 months previous 😞🙃 Schedule often doesn't load for staff at all lately- a total nightmare to run a business like this

Scout was a great choice for my business

Comments: Our clients find Scout easy to use. They really enjoy the visit reports and photos that are automatically sent to them upon the completion of each service. The customer service with Scout is top notch. Best of all the software works properly, every time. Scout is highly automated which saves me a ton of time on administrative duties compared to the software I had previously.

Pros:

Scout is easy to use and reliable. In the field I need software to work properly, every time. I can't waste precious time uninstalling and re-installing an app and with Scout I don't have to. The app is gorgeous and my clients seem to love it as much as I do.

Cons:

The only drawback for me at this time is that billing cannot be customized (pre-pay, packages, etc.). This is something our previous software had and I've been telling my clients "It's coming" for a little over two months. But I am confident it is coming and I appreciate that Scout takes the time and care to do things properly - you don't want glitches with payments.

The best pet sitting software I previewed!

Comments: Overall I would give Scout 100 gold stars if I could.

Pros:

Not only do I love the ease of use of this software, my clients do too! So many comment about how easy it is to book appointments, and how simple Scout has made billing (it's automatic!). Scout is always being improved upon, and the customer service is beyond top notch. You also cannot beat the cost.

Cons:

No Cons! Any feature I have wanted for is on their list of "to-dos" to have out by the end of the year.

The best decision for my business!

Comments: Scout was, without a doubt, the best decision I could have made when growing my business from pen and paper scheduling to a software platform. Customer support could not have been better and the transition to their platform was basically seamless. I would recommend them again and again.

Pros:

Flexibility to customize services and pricing structure to fit my unique business model.

Cons:

I can’t really say I disliked anything! Having joined early in this software’s existence there were some features that I had to wait to get until they were released but really, no complaints!

Great app for pet services

Pros:

- Ease of use - Customized to my business with our logo and color scheme - NO EXTRA FEES! most other apps take a percentage of the sales. Scout has a flat fee, regardless of how much or how little you make a month. It makes it easy to budget.

Cons:

- I wish they had a "chat" feature to directly communicate with our clients. The only way to communicate as of now is via email. - Their boarding/pet sitting process is a bit tedious, wish they had a way to adjust the booking and notifications to not overwhelm clients with tons of emails (an email is sent every day the dog boards)

Great App, Great Developers

Pros:

The developers are always trying to improve the software to make the user experience efficient. Customer service is top notch- they will always answer any issues or confusion you might have with the software very quickly.

Cons:

A little difficult to set up every feature. They offer so many features it can be overwhelming.

Great app at a great price for pet care business

Comments: Loving that I now have the Upton for GPS tracking & timed report cards. Clients love it and I think it is much better than just texting someone about how their dog did.

Pros:

The price for the amount of features you get. The app for customers is great and the report cards look great! I love that it is nice for my clients and looks great while doing it! Also, no glitches so far!! Works great!!

Cons:

Customers can't create accounts themselves (I have to get some info and create it first, then they have to finish creating it) and can leave important questions unanswered when activating their account.

Perfect for our small business

Comments: Implementation, day to day use and support are excellent

Pros:

We love automated invoicing and billing ease of use time saved with clients doing their own scheduling legitimacy we secure as a business having our own app Clients love the ability to schedule their own appointments checkin and checkout report cards

Cons:

We’d like to see a customer chat feature We also feel it would be helpful for clients to add beginning, ending visit times, number of visits per day and it automatically schedule repeating visits for them.

Perfect for our small business

Pros:

Ease of use! It was simple to set up (took less than an hour). Clients love the ability to track and book their appointments. Being able to use my existing invoicing software

Cons:

Clients can’t download pictures from the app but can from their email. Can’t edit an appointment from the professional app

A dog walkers best friend

Comments: I was having a hard time collecting payments before using Scout, and the report clients get are clean and easy to fill out. Even my older clients that are not tech savvy know how to use the app easily.

Pros:

The customer service is simply amazing they are fast to respond to any and all questions or concerns. This software helps keep my clients happy and informed on how their pups did on the services they requested. Easy to use for both clients and employees for booking and to run payroll

Cons:

Not being able to use the app to approve requests and to make changes on services. even though I can use my mobile device browser to do all those things that's the one downfall so nothing major.

Great Experience So Far!!

Comments: I’ve already emailed Scout about some improvements that clients requested and things I’ve suggested. I really wish I could add, edit and cancel appointments while mobile in the app and not just from my computer. And clients REALLY want to be able to login on their computers as an option as well. But overall I’m very happy with Scout and especially their CS. I have already recommended to others and will continue to do so!

Pros:

Was pretty easy to transition all my clients over to it. Customer service is super fast to respond to questions or concerns. And very knowledgeable and helpful.

Cons:

I had some bugs when trying to upload photos during appointments. I did the recommendations Scout suggested. They have greatly improved this issue. But it still happens during some appointments. 2nd issue that has been happening this last week is when you snap the photo to begin appointment, it would kick me out and close the app. Not good when you are on a schedule and can’t start the appointment because of this.

Scout is Amazing!

Pros:

I tried a couple other apps before this one and I can't believe the difference! Scout is so easy to use and is constantly adding more functions and updating to make things even better. The app interface is simple, clear and beautiful, so I feel great using it to represent my business with my clients. The schedule syncs right up to the invoicing and bills my clients automatically - I can't count how much time and energy this has saved me, it has completely transformed my business. Last and best, the customer service is out of this world good. They have a live chat option with REAL PEOPLE, not even a bot. 11/10.

Cons:

I would like to be able to access more options as an administrator via the app as opposed to having to do this from the browser.

Essential Software for Pet Services

Comments: Not only is their product amazing, their support is just as impressive. The (many) times I've had a question, they have gotten back to me literally within minutes. Their level of service is unparalleled.

Pros:

This software is the best. It allows for easy interface with customers, management of a schedule and invoicing and billing to all be done seamlessly.

Cons:

They actually just fixed the one thing that I thought was challenge- updates to the software are now automated which helps with the customer-side of updates.

Great!

Comments: I have been having a really good experience so far. I haven’t been using it for that long, but it is serving my purposes well.

Pros:

This is a great app for tracking my appointments and invoicing my clients. I am a member of both Wag and Rover, and each platform has advantages and disadvantages. I like Scout because it functions very well and I only pay a monthly subscription instead of the platform taking a percentage of each separate booking. It was designed primarily for walk services so there are a few odd things about overnight bookings, but it lets me manage my business at my own pace which is really awesome.

Cons:

The start and stop times of individual bookings is weird, and there are things I would change about overnight stay bookings, but the app makes it clear it is a work in progress.

Efficient App!

Comments: I'm really happy with Scout so far! It's not perfect, but it's newer, and I'm sure any features they're lacking now will be updated in the future.

Pros:

I tried out several popular software systems and apps before choosing Scout. This app was the most user friendly on the customer/client side.

Cons:

I wish there was some sort of in app messaging system other than what is provided as well as staff being able to input their own availability.

Scout for petsitters

Comments: Good. Good support. The support staff is always willing to help with a problem or walk you thru a tutorial

Pros:

Customers like receiving the daily reports and being able to keep track of their pets while away

Cons:

Takes awhile to book visits for a vacation where we are visiting a home 4x a day. Would be much easier if there were a screen where we could quickly check "breakfast, lunch, dinner, bed" visits and then select the dates. Done. Not individually adding a breakfast visit for x days and then individually adding a lunch visit for x days..... Also, need an admin app where I can see when my staff is checking in and checking out etc. I know I can get on website and look at data but, I'm out in field as well.

Great features and has made scheduling, billing and payroll much easier

Pros:

Really smart, innovative and comprehensive features. The interface is intuitive and attractive. Scout makes scheduling easy and significantly cuts down the amount of time I need for billing, payroll, and texting/emailing with clients. Scout's customer service is very responsive and helpful. Best dog-walking business app I've seen out there.

Cons:

Having a dynamic percentage-based payrate for staff, that adjusts based on special discounts and the like, would be great. Scrolling features within the app for staff can be wonky at times if you are prone to writing long notes, like myself.

Overall good product

Pros:

The interface is really nice. It looks good and I can customize it. Along with uploading all my paperwork to it, such as client contracts, etc

Cons:

Can't figure out how to create "packages" of services within it

All in one simple app

Comments: Scout has made my life much easier. Instead of taking 1 day a week to invoice and bill clients it is all setup and done for me at the end of each billing cycle.

Pros:

Ability to book clients as well as invoice, bill, and assign employees all relatively easily. Gps tracked walks and pet report cards is a great selling point for my business and it’s all included with scout

Cons:

Wish there was an easier way to make changes as an admin from my phone. The app is for employees or pet parents admin must pull up web app and make changes. Works flawlessly with my laptop though.

The best management software for dog walking / sitting businesses.

Comments: Scout has enabled me to manage my business more efficiently, I've minimised time spent on scheduling & can manage my team more effectively. Scout has also has enabled plan my business growth knowing that I have a reliable tool to manage some key parts of the day to day functions within the business.

Pros:

The best features are: - Team schedules / client appointment management - Client reporting - Easy to use

Cons:

There is no mobile admin app (only a web app).

Scout software is exactly what I needed to better organize and manage my growing business.

Pros:

Simple, easy to learn, very affordable. Customer reps are amazingly responsive to questions and open to suggestions.

Cons:

Would like option to customize billing cycle for each client. Wish there was ability to create a template for regular clients so don't need to enter visits each time.

Amazing!

Comments: Simply amazing, I have used other apps similar but non can compare. I had great customer support and positive feedback from my clients on how much they like this app!

Pros:

Smooth interface Loads scheduling quickly for myself and for the clients GPS map of our walks Reminders to clock out (which I truly needed) I absolutely love that the weather is right there in the corner as well!

Cons:

Everything is pretty much straight forward, so honestly none!

Feels like Apple

Comments: Makes my life easier and gives such a good impression with our clients. Thanks

Pros:

The UI is so impressive. Ease of Use, video tutorials. I really appreciate Rep reaching out to see how things are going with start up.

Cons:

I wish there were more admin rights for staff members that can log into the online access vs only 1 admin account. I want someone to help run the business but not all the access.