Crisp Reviews

The Perfect Live Chat Tool for Websites.

Pros:

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Cons:

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Good solid website chat app

Comments: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Pros:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Cons:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Crisp - doesn't send all of our responses, support team doesn't care

Comments: Terrible customer support, they seem to not care at all for their users.

Pros:

Its cost effective, but not much else to like about it.

Cons:

Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support.

Really great product

Comments: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Pros:

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Cons:

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Amazing Customer Service and a Great Chat App

Comments: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pros:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Non-expensive solution for support teams

Pros:

Quite inexpensive pricing options comparing to competition. Reactive support.

Cons:

Limited integration options and customisation.

Best AI ChatBot I have ever used in my life, plain and simple

Pros:

omni channel, auto responder, same price for multiple accounts

Cons:

The pay per use for the AI autoresponder.

Crisp is THE best software to boost customer satisfaction

Comments: Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

Pros:

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Cons:

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Crisp - Great Product

Pros:

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Cons:

Nothing really. If there was a better integrated ticketing system that would be amazing.

One of the best live chat tool for websites.

Comments: Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use.

Pros:

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Cons:

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Review Lara

Pros:

Ease of use and honest price to have a good quality chatbot

Cons:

When there are questions, sometimes it lacks someone to personally help instead of chatbot and helpdesk. Maybe an idea would be to have a team ready to do meetings when customers needs

Don't bother with Email Inbox

Pros:

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Cons:

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work. The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails. Well let me warn you, their email functionality is lacking! It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable. Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link. However, even this does not work. Support simply states: "Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards." WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails. And after I took it up with support again, the reply was they have too much on their plate: "Our dev has noted this already but we cannot change this right away as we are having too much on our plate." So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Closing the gaps between customer and business

Comments: Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

Pros:

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Cons:

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Perfect Chat Tool For Entrepreneurs

Pros:

It has free plan and you can check from which country you are getting visitors which is live.

Cons:

After a certain time, previous messages get erased.

Features and Customer support are my best take

Comments: Overall, the features and customer support are also top-notch, with everything functioning efficiently and as it should be.

Pros:

Crisp has a simple design with a "new conversation" button and a mobile app that is easy to use and runs smoothly.

Cons:

The reporting feature needs to be improoved to ease the process of obtaining detailed statistics.

Beautiful chat interface and innovative approach

Pros:

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Cons:

Nothing really. The best chat solution. Period.

Good chat app

Pros:

It gives you the functionality you need to talk to your customers while they are browsing your website.

Cons:

It does not allow you to create campaigns with new leads you enter.

Crisp is amazing

Comments: I highly recommend Crisp.

Pros:

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Cons:

Nothing, Crisp is great and the customer support team is very helpful.

Nice product, but a frustrating Customer Support

Pros:

Easy to manage tickets and immediately answer your clients.

Cons:

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Very affordable and all in one messaging tool

Pros:

Their basic plan is free forever which is awesome as I didn't find this plan on any other such tools. Supports sending private notes, which I use very often.

Cons:

Everything seems good right now. However, I feel that it should have some deeper level of customization support for designs.

One of the best chat bots out there

Pros:

1) The free version has so many features and is almost complete in itself. 2) Wild cards feature allows you to remove the chatbot from any page . 3) The pricing plans are well structured and the features included are total value for money .

Great product overall!

Comments: Nothing more to say.

Pros:

- Multilanguage feature is very useful and accurate enough - You can enable a Help Centre for your platform through Crisp - The analytics offers some valuable insights

Cons:

- The integrations do not seem to work well. Recently set up an integration for PipeDrive, followed all the steps, but the team and I are unable to get data from Pipedrive through Crisp. In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate.

Really enjoy to have a chatbox with my face on it! Should have been there for a long time!

Comments: Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.

Pros:

Affordable price, great customization and simple integration to our existing website

Cons:

Need more infos on the customers but i think it will come on next updates

Great Free Customer Chat

Pros:

It is free and has a lot of features compared to other customer chat tools.

Cons:

If you are going to pay money for customer chat there are a lot of better ones out there.

Xen Orchestra is using Crisp and we love it!

Comments: I was one of the first Crisp users. I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week. PROS: Easy-to-use. CONS: I really need an easier way to trigger the chatbox for some specific user behaviors.
RECOMMENDATIONS TO OTHER BUYERS: I suggest you join their Facebook group to get updates about the product and advice from the founders.