Cornerstone LMS Reviews

Great Product Overall

Comments: Prior to Cornerstone, we didn't have a single place where people could interact and see all of their training. We have leveraged certifications so that expiration dates are easy to find as well as utilizing playlists to help people get topical resources easily.

Pros:

The UI is great for an end user and allows for the flexibility needed in terms of Welcome and Custom Pages to get the information across. The Learner Home makes it easy for end users to find content they are interested in in a format they are used to. As an Admin it provides lots of features to automate the experience and leverage the data in the system.

Cons:

Support can sometimes be less than helpful. There are also times when the road map changes are not publicized enough so you may be hoping for a project on the roadmap that then doesn't appear.

Industry Leader in LMS Software - Top Shelf Product with Excellent Customer Service

Comments: My overall experience with Cornerstone OnDemand has been excellent. I appreciate the training team, support team, client success, and the product team who go above and beyond to respond quickly to client needs. I have undergone several certifications through Cornerstone - the process of training for certifications and working with certification specialists has been an incredible opportunity to upskill my proficiency with the product and apply that knowledge toward optimizing the user experience at my org. I strongly recommend this LMS product to any org seeking to adopt the best LMS on the market.

Pros:

Among the LMS products that I have worked with, Cornerstone OnDemand provides the most customizable solution for unique business needs. Cornerstone provides an abundance of training for clients, including hundreds of on demand videos, online courses, online help articles, and virtual instructor led training classes for administrators to upskill their familiarity with the features. Each client is unique, and we have a tremendous ability to tailor the learning experience for end users. At my organization, which is a retail company with 80% un-desked workers, employees love the possibilities for learning in the flow of work, such as with Express Class, and the easy to use AI-supported carousels on Learner Home. Edge Import provides an easy experience for loading historical data and courses into the system in batch. We are able to support 100k+ employees with a core admin team of 4 with smart security configurations and the ability to use custom pages to embed self-service tools for end users and instructors directly within the portal.

Cons:

Cornerstone is constantly growing and adapting its product during quarterly releases and they are very inclusive with customer suggestions for future enhancements. There is a lot of thought that goes into release planning and UAT through a stage environment and release ready webinars. Often these enhancements are the direct result of client suggestions that have been upvoted by other clients. It is a huge product with a top talent product management team, and I am always impressed with how the product is updated to adapt to new technologies and industry trends, as well as business needs. I would love to see even more emphasis in the future on release updates to include even more customer suggestions, even though the releases are already very robust.

Simply Awful

Comments: Absolutely awful, once you sign that contract no one responds to you in a timeline manner. You get a lot of "that is how the system is built, can't help you" answers. They have a great sales team and awful everything else.

Pros:

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Cons:

Where to start? Here are just a few highlights: - The worst customer service I'd ever experience working with a vendor. - They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority. - When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless. -If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation." - Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do. - If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings. - They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

CSOD - Access your learning anywhere/anytime!

Comments: Overall, we are very pleased with our selection and have no plans of leaving this application any time soon. We just resigned for another 5 years, so that speaks volumes to our confidence level with this product.

Pros:

We have found that our users required no training to be able to use the Cornerstone software successfully. Given that we have 10,000 employees, this was a key deciding factor when we signed on.

Cons:

There’s always going to be small issues that may be frustrating. The one thing that we found is that their customer service/support central is more than adequately prepared to handle anything that comes up.

Alternatives Considered: HealthStream Learning Center

Reasons for Choosing Cornerstone LMS: Our product was sunsetted and we decided it was a good time to put out an RFP and see what other vendors had to offer.

Switched From: SAP SuccessFactors HXM Suite

Reasons for Switching to Cornerstone LMS: The main deciding factor was the fact that CSOD is constantly investing into their application. Each year, they put out a roadmap of new features, and have a quarterly update that keeps our application current and constantly improved.

One of the best learning tools for companies!

Comments: Overall I am very happy with the tool chosen and would recommend it to others. I think the continuous improvements make it a platform with a lot of potential that we will be with for a long time to come.

Pros:

continuous innovations and adaptations to the needs of companies and employees. As a training platform it is very solid and complete.

Cons:

Some changes cannot be made, but adapting can be achieved.

Alternatives Considered: SAP SuccessFactors HXM Suite

Reasons for Choosing Cornerstone LMS: little flexibility and little exploitation of the information contained therein

Switched From: Talentia HCM

Reasons for Switching to Cornerstone LMS: because we wanted to have several modules integrated in one place. Both training, selection and development we have everything with Cornerstone and we believe it is the best solution to have it unified for reporting and integrations. We also believe that it is a world-renowned and highly valued provider and that gave us security.

CSOD Getting Better Every Year!

Comments: We are very happy with the applicatoin. We have been with Cornerstone for over 3 years now and signed a new contract for another 5 years. The support we get from them is excellent and would not look elsewhere.

Pros:

Constant improvement (quaterly) is something I really like about this application. Users do not complain about it, which is a huge plus for us supporting the app in our organization. The application is big and there is always something new to learn or better way of doing things.

Cons:

There is not much that I can say negative about the application. One thing that I would like to change is character count when creating groups. It might seem small for some organization admins, but for us its a important as our groups can be very large. It is frustrating when creating a group and you are unable to save it because you succeeded the character limit. Not a deal breaker but for sure an annoyance that can perhaps be fixed in the next releases.

A good product that needs some attention to make it great

Comments: Support can be a bit hit and miss. Turnover of account managers has been high the past few years, so we feel like we have been having a lot of repeat conversations.

Pros:

The functionality is comprehensive, with a lot of features you can customize including custom pages which are great for improving the user experience.

Cons:

It is a very slow system - each time you update a field, the whole page refreshes. There are still a lot of functionalities that one would think would be a given with an LMS that despite feedback, they choose to focus on their bigger scale feature releases.

Alternatives Considered: Moodle, ELMO Software and Docebo

Reasons for Switching to Cornerstone LMS: Highly customizable, better suited to a larger organisation

The Mercedes among LMS systems

Comments: We were able to deliver a huge online-learning-catalogue from scratch with a modern interface and a mobile option.
Now we are able to bring together the different learning-activities from the different departments

Pros:

For the user: Modern and intuitve For admins: Lot´s of configuration items and options The huge community (in their own Cornerstone-Instance!) and the very good product-documentation, including training-materials, etc.

Cons:

Oldschool-Interface in the backend Sometimes too complex

Alternatives Considered: SAP SuccessFactors HXM Suite, rexx systems, Workday HCM and P&I LogaAll-in

Reasons for Choosing Cornerstone LMS: We were looking for one central tool for our talent-processes

Reasons for Switching to Cornerstone LMS: Combination of the provided features with a attractice pricing-model

CSOD does more than your current system, and does it better than anyone else.

Comments: Extremely positive. it has completely changed what this organization can accomplish in regards to HCperformance and Management.

Pros:

Breadth of Capabilities and a clean and robust user interface.

Cons:

Could be difficult to admin for new users to an LMS

Alternatives Considered: SAP SuccessFactors HXM Suite

Reasons for Choosing Cornerstone LMS: business needed more robust visibility into learning and performance management.

Reasons for Switching to Cornerstone LMS: Better user inferface for end users as well as admins.

Best learning software

Pros:

Works in almost any Android or OS. Is user friendly. Has genuine indepth content. Works well with collaboration too. Best experience for learners and teachers.

Cons:

Nothing in particular. User friendly. Especially for beginners.

Trying out a new LMS!

Pros:

This program offers a lot more options than our previous Learning Management System, including more interaction for employees. It is also easier to include other resources.

Cons:

There was a large learning curve and we had several different supporters of our transition, which made it difficult to build a partnership and learn from the support we were provided since we had to catch up our newly assigned client manager.

Alternatives Considered: Moodle

Reasons for Choosing Cornerstone LMS: ClubConnect wasn't meeting our needs for the number of employees we have as we developed more training.

Switched From: ClubConnect

Reasons for Switching to Cornerstone LMS: Overall functionally and price.

Robust Features and Ability for Customization

Comments: As a new administrator to CSOD there was a big learning curve to full understand and apply the features within the organization.

Pros:

I like the fact that you can create custom pages within the system.

Cons:

That your options and ability of what you can custom or modify is limited and/or not documented

Alternatives Considered: Microsoft SharePoint and Built for Teams

Reasons for Switching to Cornerstone LMS: Existing contract, limited options/abilities with other platforms

A powerful LMS with lots of integration points, catalogue customisation but room to improve

Comments: We are providing training to thousands of external users. We have a second implementation for internal users. The platform is far easier to handle/use outside of an eXe environment - if they could assist with end to end tracking of browsing > purchase, it would level the playing field.

Pros:

The catalogue is very customisable, there are countless fields that can be changed to cater for nearly all use case scenarios. e-Learning tracking generally works as expected. WebEx/VILT integration is good. A fairly high degree of customisation is available for web pages/custom pages etc.

Cons:

We've been bounced between several GPS reps in recent years, some of whom have been more committed to our cause than others. When we have downtime, particularly in an eXe environment, it feels like our concerns just drop into a queue even if users are unable to register/make payment. Some areas of the platform are in desperate need of improvement (e.g. Certifications). When you raise these, you are encouraged to file a thread in the Success Centre, but you end up just replying to yourself or other frustrated users.

Alternatives Considered: Adobe Connect

Reasons for Switching to Cornerstone LMS: Feature set Scalability eXe

Great Product

Comments: I've used several other learning management systems and cornerstone is by far the best i've used for meeting standard business requirements.

Pros:

Great implementation experience, the customer success center is top notch, and the ease of use is there for the end-user

Cons:

If you have casual administrators who aren't in the system often, it can be cumbersome to navigate the back end - this is why the cornerstone success center is such a blessing

Alternatives Considered: Moodle

Switched From: BizLibrary

Reasons for Switching to Cornerstone LMS: Met our requirements for a reasonable price

Cornerstone Learning Module is very good and continues to make excellent changes!

Comments: Cornerstone allows us to have a simplified system while collecting employee data on their training. Mandated courses can now be assigned and be able to be tracked for completion. My experience overall has been very good and I would suggest this software for other businesses.

Pros:

I like that it is fairly easy to use for most people even those that aren't tech savvy. I also like the fact that they strive to make things better with each release. In the five years that I have been with them, they have come a long way in making some wonderful changes.

Cons:

The implementation still remains as being a horrible experience. We had a great product leader but were left confused with many of the processes. We also choose to implement way too fast, so if given the chance again it would be great to implement a bit slower.

Alternatives Considered: NetSuite

Cornerstone is Great

Pros:

We use Cornerstone for all of our learning and development as well as performance initiatives. We have many employees out in the field so the mobility of the platform is so important us. Help us keep up top to date on compliance training as well as employee engagement. We love it and would highly recommend it.

Cons:

We are able to have all of our training and development and performance processes on one platform, which has been great! There is no more need to switch in between platforms to compare data, it's all in one place. Reporting is so easy with Cornerstone because we have all of our data in one place to anyalyze.

A compliance and validation oriented product (LMS)

Comments: The main reason we continue over 8 years now with Cornerstone, is mainly with the robustness of the overall product and their management team working with us. It's rare to say this, but they do listen to their customers and try always to adapt to the needs, which in our case are to meet a very high compliance level.

Pros:

The continuous improvement of the overall product and even more that some improvements are directly linked to Customers feedback.

Cons:

The administration/configuration is not on-par with the rest of the product. It feels less polished and administrators might go through quite some time and clicks to be able to configure a certain feature.

Easy to use for the Learner and Administrator

Comments: The best part of the product is reporting functionality. I love the custom reporting function that allows me to gather and analyze specific data. It is easy to organize my reports and run them time and again. I also love that it has the ability to send my reports directly to my e-mail. The reporting has been especially helpful for when auditors request training records and managers need full reports of their direct reports' training. In addition to the reporting functionality, Cornerstone as a vendor has been great! I have an amazing team that I can rely on to provide me with the answers and solutions to my issues and initiatives. When evaluating a Learning Management System, I think that the support you receive after implementation is just as important as the product itself. Of course, you wish to receive a product that meets all of your business needs, but it's important to also look for a company that provides ongoing support. Cornerstone provides that to their clients. As an administrator, I found the system to be very easy to learn and use. It's logical and provides a clean look. Users require very little training on how to use the system. It's intuitive for them and for someone like me, saves time from needing to train users. Thus far, I have been able to implement all business initiatives through the Cornerstone system. There have even been a few requests that I have been able to accommodate using a work-around that Cornerstone helped me create. The system is well designed. I have never logged onto the system and have it be unavailable (unless during scheduled maintenance). You can trust this product and its team to fix system issues quickly and efficiently. Cornerstone consistently provides support to its clients. In the beginning stages, the sales person helps you to purchase the right product for your business needs. You are then paired with an implementation specialist who makes the process easy! After implementation, you are assigned a client success manager. My CSM always makes time for me and returns my e-mails/phone calls. In addition, I can always reach out to global product support and take part in webinars with other clients and CSMs to get answers to my questions.

CSOD Client Services Structure Is Great!

Comments: Cornerstone OnDemand's Learning Cloud is a robust LMS that provides all of the necessary functions to properly administer an organizations training operations. Our training department manages hundreds of simultaneous training sessions every week, from self-paced elearning and webinars to ILT sessions and third party vendor training, CSOD has helped us keep accurate training records and produce valuable reporting data integral to our business strategy. There are many helpful functions within the Learning Cloud, but one in particular that has been a time-saver is the Test Engine. The Test Engine within CSOD has helped us reduce the cost of administering and maintaining tests. We constantly test our employees for job proficiency. After much thought and planning, although we had the option of building tests using authoring software like Adobe Captivate or Articulate Quizmaker and then uploading them to the Learning Cloud, we instead decided to use the Test Engine. The Test Engine allows us to build a database of test questions and categorize them. This makes organizing, updating and create new tests simple and faster than using authoring software. In addition to the useful functionality within the Learning Cloud, CSOD's client support team has been outstanding. I can't rave enough of how valuable it is for any company it is to have a DIRECT relationship with their LMS vendor. CSOD provides us with a dedicated client support representative and a whole team of troubleshooting partners that are available to answer questions or resolve issues. CSOD's client support is amazing. In addition to having actual people you can talk to over the phone, CSOD hosts several live webinars that touch upon different functionality within the software. There are even office hours where a CSOD specialist is available for discussions about LMS administration or strategy. With so many useful features and an absolutely fantastic client support structure, CSOD should definitely be in the conversation when discussing the top five enterprise level LMS applications in the market today.

CSOD LMS - product review 2021

Comments: CSOD is offering us the solution for an LMS tool that is deployed almost worldwide within our organization and due to the customization level we have reached we can offer it to the branches with different license types: for Regulatory basis only, for Digital activity or full package containing also ILTs.

Pros:

The entire documentation (OnlineHelp, release notes) , community and forum is well structured and easy to find an information or use case. Also, the Product academy is offering us support to get the recognized CSOD certifications.

Cons:

some of the improvements we suggested were not prioritized; Some actions we raise to GPS support are marked as billable working orders even if sometimes it is related to a tool issue.

Great learning management system for the future of work

Pros:

I like that they are adding new features to adapt to the future of work (skills and AI driven recommendations). They have worked with us closely to understand our needs and help us find creative solutions. We are now able to identify skills gaps in different teams and departments and share this information with business leaders to inform learning strategy.

Cons:

There are still some kinks to work out as Cornerstone evolves their platform. Their skills and AI capabilities are very early in their development, but they are open to feedback and are rolling new capabilities out consistently.

A potential game changer for the learning and development industry

Comments: Has helped in creating a modern next gen learning solution in the company

Pros:

Some of the newer features which supports digitized content

Cons:

Some of the archaic features such as the primitive tool used to download evaluation or feedback results

Alternatives Considered: Litmos

Reasons for Choosing Cornerstone LMS: Scheduled upgrade

Reasons for Switching to Cornerstone LMS: Great Sales pitch

Cornerstone Review

Comments: Overall, cornerstone has been very useful in creating and tracking our content, specifically with the mandatory training. When we have inspections, either planned or not, we are able to pull the requested information quickly and easily.

Pros:

It is easy to track learners and education on small and large scale. The ability to control permissions on who has access to features is key.

Cons:

I appreciate the copy down option, but think it would be very impactful to also be able to copy up instead of re create the content.

Talent Management with Ease

Comments: I think Cornerstone LMS has a lot of potential that can apply to many organizations. With the continuous improvements in the quarterly releases, the system is often being improved and issues being addressed.

Pros:

The learner interface is very easy to use and very modern. Learners can find training rather than always relying on training being pushed to them

Cons:

There are some features that are a bit outdated and can cause the administration to be a little more involved than it needs to be.

Really need a reliable LMS for company needs

Comments: I would enjoy more training on every functionality that we may not know that we are using.

Pros:

We hold all learning transcripts on the LMS. We build courses and assign all learning to every employee. We love the reporting function and constant updates.

Cons:

It is hard to get the right information when you need it immediately. If you join a call for questions, most of the times it is full and you have to wait until the next day. The person who sells it to you doesn't support you after.