Cornerstone LMS Reviews

CSOD does more than your current system, and does it better than anyone else.

Comments: Extremely positive. it has completely changed what this organization can accomplish in regards to HCperformance and Management.

Pros:

Breadth of Capabilities and a clean and robust user interface.

Cons:

Could be difficult to admin for new users to an LMS

One of the best learning tools for companies!

Comments: Overall I am very happy with the tool chosen and would recommend it to others. I think the continuous improvements make it a platform with a lot of potential that we will be with for a long time to come.

Pros:

continuous innovations and adaptations to the needs of companies and employees. As a training platform it is very solid and complete.

Cons:

Some changes cannot be made, but adapting can be achieved.

Simply Awful

Comments: Absolutely awful, once you sign that contract no one responds to you in a timeline manner. You get a lot of "that is how the system is built, can't help you" answers. They have a great sales team and awful everything else.

Pros:

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Cons:

Where to start? Here are just a few highlights: - The worst customer service I'd ever experience working with a vendor. - They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority. - When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless. -If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation." - Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do. - If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings. - They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

Specialized tool for training and certification goals among employees

Comments: All in all, Cornerstone LMS possess the important modules and functionalities that an LMS system should have. If your company is using Cornerstone system and all that you are lacking is an LMS, then you may want to consider Cornerstone LMS for your training purposes.

Pros:

I liked it when Cornerstone has made it possible to have a separate software just for managing the training, certifications, and more for the employee goal setting. The modules provided are straightforward and are very useful and customizable depending on your department's processes. Cornerstone LMS helped our team to track our progress in our quarterly goals, and I think this is what the managers use to see the percentage reports in our team's output.

Cons:

Similar to Cornerstone HR, I wish that Cornerstone LMS's UI and UX will be improved and better simplified for a nicer viewing of the progress. The website's workflow can be intimidating and confusing at first, especially the grouping of the navigation bars and menus.

Great Product Overall

Comments: Prior to Cornerstone, we didn't have a single place where people could interact and see all of their training. We have leveraged certifications so that expiration dates are easy to find as well as utilizing playlists to help people get topical resources easily.

Pros:

The UI is great for an end user and allows for the flexibility needed in terms of Welcome and Custom Pages to get the information across. The Learner Home makes it easy for end users to find content they are interested in in a format they are used to. As an Admin it provides lots of features to automate the experience and leverage the data in the system.

Cons:

Support can sometimes be less than helpful. There are also times when the road map changes are not publicized enough so you may be hoping for a project on the roadmap that then doesn't appear.

Industry Leader in LMS Software - Top Shelf Product with Excellent Customer Service

Comments: My overall experience with Cornerstone OnDemand has been excellent. I appreciate the training team, support team, client success, and the product team who go above and beyond to respond quickly to client needs. I have undergone several certifications through Cornerstone - the process of training for certifications and working with certification specialists has been an incredible opportunity to upskill my proficiency with the product and apply that knowledge toward optimizing the user experience at my org. I strongly recommend this LMS product to any org seeking to adopt the best LMS on the market.

Pros:

Among the LMS products that I have worked with, Cornerstone OnDemand provides the most customizable solution for unique business needs. Cornerstone provides an abundance of training for clients, including hundreds of on demand videos, online courses, online help articles, and virtual instructor led training classes for administrators to upskill their familiarity with the features. Each client is unique, and we have a tremendous ability to tailor the learning experience for end users. At my organization, which is a retail company with 80% un-desked workers, employees love the possibilities for learning in the flow of work, such as with Express Class, and the easy to use AI-supported carousels on Learner Home. Edge Import provides an easy experience for loading historical data and courses into the system in batch. We are able to support 100k+ employees with a core admin team of 4 with smart security configurations and the ability to use custom pages to embed self-service tools for end users and instructors directly within the portal.

Cons:

Cornerstone is constantly growing and adapting its product during quarterly releases and they are very inclusive with customer suggestions for future enhancements. There is a lot of thought that goes into release planning and UAT through a stage environment and release ready webinars. Often these enhancements are the direct result of client suggestions that have been upvoted by other clients. It is a huge product with a top talent product management team, and I am always impressed with how the product is updated to adapt to new technologies and industry trends, as well as business needs. I would love to see even more emphasis in the future on release updates to include even more customer suggestions, even though the releases are already very robust.

CSOD - Access your learning anywhere/anytime!

Comments: Overall, we are very pleased with our selection and have no plans of leaving this application any time soon. We just resigned for another 5 years, so that speaks volumes to our confidence level with this product.

Pros:

We have found that our users required no training to be able to use the Cornerstone software successfully. Given that we have 10,000 employees, this was a key deciding factor when we signed on.

Cons:

There’s always going to be small issues that may be frustrating. The one thing that we found is that their customer service/support central is more than adequately prepared to handle anything that comes up.

CSOD Getting Better Every Year!

Comments: We are very happy with the applicatoin. We have been with Cornerstone for over 3 years now and signed a new contract for another 5 years. The support we get from them is excellent and would not look elsewhere.

Pros:

Constant improvement (quaterly) is something I really like about this application. Users do not complain about it, which is a huge plus for us supporting the app in our organization. The application is big and there is always something new to learn or better way of doing things.

Cons:

There is not much that I can say negative about the application. One thing that I would like to change is character count when creating groups. It might seem small for some organization admins, but for us its a important as our groups can be very large. It is frustrating when creating a group and you are unable to save it because you succeeded the character limit. Not a deal breaker but for sure an annoyance that can perhaps be fixed in the next releases.

An enhanced LMS for the new century customers...

Comments: Overall experience with Cornerstone On Demand is very good and positive. It has a positive impact on the Return on Investment and meets most of the business objectives. I highly recommend the solution.

Pros:

Cornerstone OnDemand - It's a complete HCM Suite including an advanced Learning Management System. Most admirable features are: - Learning Admin Console enhancements - Edge Import - Reporting 2.0 - Integration feasibility

Cons:

Customer support is not up-to the mark. The response time and the resolving time for any tickets will take lot of time. Otherwise the product is a complete solution for any type of industry.

A complete solution for providing educational content

Pros:

There were no missing elements or workaround to be done to achieve the desired results

Cons:

Progress can be lost on a few rare occasions

Robust Features and Ability for Customization

Comments: As a new administrator to CSOD there was a big learning curve to full understand and apply the features within the organization.

Pros:

I like the fact that you can create custom pages within the system.

Cons:

That your options and ability of what you can custom or modify is limited and/or not documented

LMS with a lot of Capabilities

Comments: We want to drive users to go into the LMS so that they can utilize all of the learning thats offered. With Cornerstone releasing Learner Home it was a great way to get users into the system because it reminds them of Netflix which is fun.

Pros:

I like that Cornerstone is constantly releasing new tools and features to enhance the LMS. They really listen to their customers and take in all advice to make necessary upgrades. The software is easy to navigate and use. Making ILT sessions and events is straightforward. I also like how you can add badges to a learning object so that way learners feel good when they accomplish something. Also, the reporting capabilities are great and there are a number of reports you can generate to analyze how the system is being utilized.

Cons:

The Quiz functionality of the system is not good and not easy to use. Its not modern and every test you make has to be out of 100. Also, you can drag and drop questions in whatever order you want them to be. The tool is limited and needs to be upgraded for easier use.

A powerful LMS with lots of integration points, catalogue customisation but room to improve

Comments: We are providing training to thousands of external users. We have a second implementation for internal users. The platform is far easier to handle/use outside of an eXe environment - if they could assist with end to end tracking of browsing > purchase, it would level the playing field.

Pros:

The catalogue is very customisable, there are countless fields that can be changed to cater for nearly all use case scenarios. e-Learning tracking generally works as expected. WebEx/VILT integration is good. A fairly high degree of customisation is available for web pages/custom pages etc.

Cons:

We've been bounced between several GPS reps in recent years, some of whom have been more committed to our cause than others. When we have downtime, particularly in an eXe environment, it feels like our concerns just drop into a queue even if users are unable to register/make payment. Some areas of the platform are in desperate need of improvement (e.g. Certifications). When you raise these, you are encouraged to file a thread in the Success Centre, but you end up just replying to yourself or other frustrated users.

Great Product

Comments: I've used several other learning management systems and cornerstone is by far the best i've used for meeting standard business requirements.

Pros:

Great implementation experience, the customer success center is top notch, and the ease of use is there for the end-user

Cons:

If you have casual administrators who aren't in the system often, it can be cumbersome to navigate the back end - this is why the cornerstone success center is such a blessing

Cornerstone Recruitment Module

Comments: Overall the experience has been good and we are happy with the recruitment solution we have in place. It is helping us to report on sources and cost which is brilliant for making data driven decisions rather than trying to guess what sources are working and what are not as often is the case when using other ATS systems without this functionality.

Pros:

The software is user friendly and pretty adaptable to fit our business needs. Most of the screens are modern in design (some need updating) and the workflows are able to be flexed so that the process is not clunky and hard to navigate. It works well for our internal recruitment team and for the most part our candidates, although some improvement could be made to restricting views to some of our managers as they for our process we dont need them to see some of the status's or have the ability to change them. Overall it is one of the better recruitment systems out there for flexibility and functionality. The fact that we are able to track candidates source is crucial to our business and supports our budgeting strategy really well.

Cons:

The helpdesk support could be better and more efficient in responding. Having the ability to share screens in real time to highlight issues or discuss improvements that could be made would be better.

Cornerstone is Great

Pros:

We use Cornerstone for all of our learning and development as well as performance initiatives. We have many employees out in the field so the mobility of the platform is so important us. Help us keep up top to date on compliance training as well as employee engagement. We love it and would highly recommend it.

Cons:

We are able to have all of our training and development and performance processes on one platform, which has been great! There is no more need to switch in between platforms to compare data, it's all in one place. Reporting is so easy with Cornerstone because we have all of our data in one place to anyalyze.

CSOD - Great Enterprise LMS

Comments: - user friendly/stable LMS that hits all the major offerings of comparable LMS's on the market
- committed to improving the product and the customer experience
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Pros:

- easy to use/intuitive end user experience - highly customizable - stable/quick response when issues arise - quarterly upgrades offer frequent improvement - robust help functionality (knowledge articles, training, etc)

Cons:

- administration can be complex (by-product of high customization) - functionality can be hidden/unavailable to even the overall system admin until vendor enables, making it easy to miss helpful updates - mix of old/new functionality can be confusing: as updates are rolled out piece by piece it can feel a bit disjointed

A compliance and validation oriented product (LMS)

Comments: The main reason we continue over 8 years now with Cornerstone, is mainly with the robustness of the overall product and their management team working with us. It's rare to say this, but they do listen to their customers and try always to adapt to the needs, which in our case are to meet a very high compliance level.

Pros:

The continuous improvement of the overall product and even more that some improvements are directly linked to Customers feedback.

Cons:

The administration/configuration is not on-par with the rest of the product. It feels less polished and administrators might go through quite some time and clicks to be able to configure a certain feature.

Customizable and User-Centric

Comments: The use of Cornerstone has been instrumental in changing the training culture of our social services agency, which relies on flexible training delivery to staff who's time is limited and most often needed elsewhere.

Pros:

Cornerstone has created and outlet for users across varied companies to collaborate and advocate for new and/or improved features. I have seen requested features come to fruition in their regularly scheduled feature updates that are rolled out several times a year.

Cons:

In regards to training and support, Cornerstone definitely prioritizes some functionality over others. When working in the Certification Management area, I have rarely communicated with anyone who I would call an expert. I have often gotten the odd look and the blow off when I expressed my need for assistance in this area.

Solid LMS and LXP

Pros:

The reporting features are the best part of the LMS. Not only can you get any information you need, but you can customize the reports to fit your needs exactly.

Cons:

Tracking certifications is a struggle and overly complicated.

Excellent and versatile LMS

Comments: It is difficult to learn simply because it is so versatile and there is so much to do. Having Stage and Pilot portals is very helpful for practice and learning the system!

Pros:

Cornerstone LMS (and other features) is extremely versatile and can handle everything that we throw at it. We operate with a co-op sort of set up with many different business units in the same LMS, and it works beautifully.

Cons:

Some aspects are a bit "steppy" to create, such as building performance tasks. It would be extremely handy to be able to create a review process all in-line, instead of having to build each subsequent piece separately before putting the whole task together.

A potential game changer for the learning and development industry

Comments: Has helped in creating a modern next gen learning solution in the company

Pros:

Some of the newer features which supports digitized content

Cons:

Some of the archaic features such as the primitive tool used to download evaluation or feedback results

Clunky from the instructor view

Comments: We need a system that is easy for customers to access along with instructors and administrators. Maybe its the way we have it implemented, but analytics from attendees and engagement is non exisitent

Pros:

The calendar of my sessions is nice. And having my certificates in one place is good too. Also like being able to download a roster copy

Cons:

reporting from an instructor standpoint is limited (only can get the roster). Would be good to see who has taken previous related courses or been in one of my sessions from within the system

Really need a reliable LMS for company needs

Comments: I would enjoy more training on every functionality that we may not know that we are using.

Pros:

We hold all learning transcripts on the LMS. We build courses and assign all learning to every employee. We love the reporting function and constant updates.

Cons:

It is hard to get the right information when you need it immediately. If you join a call for questions, most of the times it is full and you have to wait until the next day. The person who sells it to you doesn't support you after.

Efficient SaaS tool, used since more than 8 years

Pros:

Quite efficient and complete learning solution Continuous new features on recruitment to be highest than the average of the market Implementation performed by Cornerstone and an integrator (in 2010 and 2015) Dedicated points of contact : 1 for commercial, 1 for technical Security role management

Cons:

Still some delays to get answer on support (~2-3 days) Wait some features improvements to improve administrative action in the system.