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About Box

Box empowers teams to work from anywhere with a single, secure collaboration platform built for the entire content lifecycle.

Learn more about Box

Pros:

Easier to use than Dropbox. Better customer service.

Cons:

If you don't know what "folder" a document is in - or even its exact document name, the search tool can be very difficult, and almost useless.

Box ratings

Average score

Ease of Use
4.5
Customer Service
4.2
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/ 10

Box has an overall rating of 4.4 out 5 stars based on 5,570 user reviews on Capterra.

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Filter reviews (5,570)

Nathan
Nathan
Founder and CEO in US
Verified LinkedIn User
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The older the berry, the sweeter the features!

4.0 5 months ago

Comments: Using Zapier workflow automation, we were able to mimic a google workspace type experience for our project management needs which we chose box because of a 20+ year relationship and its robust list of available integration options thanks to its multi-decade cultivating of relationships unmatched by any of their competitors.

Pros:

Their Cloud infrastructure is one of the original online storage spaces, which i have used since 2001 to keep my songwriting files secure. My favorite unique advantage that box has is its file versioning. As a songwriter it can be challenging saving updated lyrics though still utilizing autosave to avoid unintended deletion. File versioning combines the two and organizes all versions, with an easy selectbox convenient for final drafting.

Cons:

Their workspace is pretty generic, which can be more seamless as a one-stop project management superapp, which is made possible by zapier

Clint
Director of Brand Marketing in US
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy File Searchability and Management

4.0 last month New

Comments: Overall Box makes organization easier for our small marketing agency. We have tens of thousands of files, if not hundreds, and they're all easily found via the Box app and website.

Pros:

Box makes organizing our server a breeze and finding files quick and easy. The search function and the ability to filter by file type is huge.

Cons:

Depending on specific settings set by the admin, file links sometimes disappear and become inactive. Although this is good for safety reasons, it makes referring to old files a bit inconvenient.

Dixie
Office assistant in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Popular but not as fast-running for all devices

3.0 2 months ago New

Comments: a lot of companies use this to share files safely

Pros:

ease of use, easy to share files through one cloud

Cons:

It makes my device run so slow- I can only use it on specific devices because it makes it all take so long to load on the box on my pc

Mary
Technical Account Manager in US
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Box is where it’s at!!!

5.0 3 months ago

Comments: Overall, I thought box was easy to use easy to show others how to use an easy to add documentation to.

Pros:

The product has become more robust through the years of using it at 2 different companies.

Cons:

Sometimes an account needs to be created before someone can view items that are shared.

Justin
CTO in US
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good integration with core systems, good options for team sizing and data amounts, slightly harder to use

4.0 2 weeks ago New

Comments: One of our core systems had out of the box integration with box.com and we used it for our team. The feedback from our users was mixed. Whilst the integration worked great, the team felt box was a bit harder to use then other competitors.

Pros:

Expandability - nearly any number of team members and storage amounts are supported in either a team or business setting. Good clients - both mac and win clients are supported and work well. Integration - many core business systems have box integrations and the API works well.

Cons:

Pricing is higher than competitors for the same value. The web interface is clunkier than other competitors.

Kamakshi
Senior Joint Manager in India
Consumer Goods, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

A Formidable Tool for Files Storage and Sharing.

5.0 last month New

Comments: It's simple to access files with Box on any device, anytime. I can easily search files quickly when using Box.

Pros:

Box enables ease to organize and manage files and documents. It is simple to share files faster using Box. I like how Box enables secure files storage.

Cons:

I have no negative remarks to make about Box as it best suits all my needs.

Raymond
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A decent alternative to it's competitors.

4.0 3 weeks ago New

Comments: Overall it was a needed product at the right time but it didn't quite fill all my needs.

Pros:

At the time I was using it it was one of the only mobile applications available for cloud storage so it was valuable to me as a product

Cons:

The space available for free. I was struggling to get my business going and couldn't afford the cost for all the storage I needed at the time

Avinash
Technical support engineer in India
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Simple and sorted file sharing

4.0 2 months ago New

Comments: Experience is good and helpful with Box. As our main work is logs management and analyse the logs by taking it from customer. This work is easy with Box to take logs and to see the issues with easy storing and sharing capabilities.

Pros:

1. Helpful in storing and accessing large size files with ease and security. 2. Easy login if there is a account and can provide permission to each file. 3. Sharing files with short links, handling company data and signatures are effective and not a big deal now.

Cons:

1. It urge to create account who is not in box to access file which sometimes a headache for customers, 2. Quite costly for small organizations.

Steven
Accountant in UK
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Box is amazing

5.0 2 months ago

Comments: It offers free storage and it’s content is easily shareable.

Pros:

I like how secure and convenient it is for storing and sharing files online.

Cons:

It makes everything we do easy, organized and quick to share so nothing to dislike.

Sunil
Ageing Connect Partner in Australia
Nonprofit Organisation Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Box - good for the free service tier they offer!

5.0 2 months ago

Comments: Box is a good-to-use cloud storage app but there are better alternatives out there.

Pros:

Box cloud is a browser-focused cloud storage app that offers generous free storage for personal use.

Cons:

Box Cloud's subscription is expensive for the storage amount offered.

zoie
zoie
Creator and Coach at TantricSense in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Box is my number one cloud storage software!

5.0 6 months ago

Comments: Overall Box is my favorite cloud storage software. I use both Online and Mobile App and love the seamless use from one to the other. In all the years that I've been using Box, I have never had a single security issue. The functions are easy and intuitive. File loading and transferring is very fast. Box is a very solid and reliable product, with a high trust factor. I highly recommened.

Pros:

Box offered the best introductory deal, so I gave it a try. I like the clean interface, ease of use, security, and intuitive functions. Box makes file sharing easy and very reliable.

Cons:

I've been using Box for over 3 years and have never had a negative experience.

Timothy
Employee in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Helpful for collaboration

5.0 5 months ago

Comments: We've used it for years to track various parts of our business, with the persona on site and the one in the office, both able to update, without having to meet or even be in the same place.

Pros:

Quick, simple, easy way to collaborate with others across distances.

Cons:

I really can't think of anything. We mainly use the spreadsheets and it works great.

Josh
Josh
Owner in US
Verified LinkedIn User
Construction, Self Employed
Used the Software for: 2+ years
Reviewer Source

So easy, so secure, no limits.

5.0 7 months ago

Comments: Great. It's so easy to use and I can do all my backup files and sharing files with clients in the same place so I don't have to duplicate work.

Pros:

No limit to file size or number of files and folders for the business (PRO) account.

Cons:

If you want truly unlimited file size and number of files you have to make quite a big leap in price from the standard account.

Tayeb
CEO in Canada
Graphic Design, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid File Sharing System

5.0 10 months ago

Comments: I have been using Box for many years. As an early adopter, I can say that the brand has been loyal to it’s early adopters and that is really appreciated. I only ran into an issue once with a storage related issue and their support team had to run a script to fix it but they were very responsive as they tackled my request in a few business hours which was impressive. Highly recommend.

Pros:

Generous data storage allowance Competitive Pricing Top-notch support team and I’m talking from experience.

Cons:

Sometimes some files get duplicated so you might have to delete doubles manually but I’d rather have my files doubled than deleted. So far the archiving on Box has been a pleasant experience as I never experienced data loss.

Miha
Executive Director in US
Nonprofit Organisation Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Box is a great file storage, sharing, and collaboration tool.

4.0 last year

Comments: Overall, the last 4+ years the tool has been really helpful for our organization. We also feel more secure adding files in Box that are sensitive vs Google Drive, so we use this as a backup up location for these types of files.

Pros:

Cloud storage of files that are also accessible in the cloud and desktop. Ability to limit access across staff, project teams, and internal or external organizations. Large capacity for file storage at your fingertips.

Cons:

Some features are not as thoughtout as other tools: renaming large amounts of items like photos, moving files from one folder to another, and many times links shared to outside orgs and emails dont work the first time.

Roselyne
Presenter in UK
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Accessing Data Easily With Box Software

5.0 2 months ago

Comments: Box is accessible easily. I am able to access my data from anywhere in the globe as long as am connected to internet because they store our data in the cloud.

Pros:

Box is a secure software for storing data on and accessing data too. With Box am to access data easily because it is stored in cloud.

Cons:

Box has no dislikes at all it's just fine to use.

Walter
Walter
Adviser in US
Verified LinkedIn User
Higher Education, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

I improve my work tools

5.0 7 months ago

Comments: improves the organization, security and control of the projects that I am carrying out with my team

Pros:

It allows me to have better prepared work with my team to prepare projects, having all the information protected and everyone working together for better speed and collaboration among all. It is easy to access from any device and this allows me to always be in contact and work from wherever I am without having to be in person at the office.

Cons:

I would only like the response times from the customer service team to be faster and not have to wait for long responses.

Princess
Legal Associate in Australia
Legal Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A robust tool.3+ years using it and it is superb.

5.0 4 months ago

Comments: Box allows us to work at our full potential and make quicker decisions.

Pros:

The safety and security Box brings when sharing files is mond blowing,It is also very easy and effective to send files,download and receive files as well.

Cons:

Nothing really,I like the interface and the ease of use.There is nothing I would change at all.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Easy to use Content management platform

5.0 7 months ago

Pros:

It is a secure platform that provides a secure environment for my data and keeps everything safe. It does not sell or steal anything from our data like other cheap software available in the market. Its sync features work amazingly and uploads data in very little time. If I talk about the cost it is a cost-effective tool and provides premium type of services to not only me but also to all users of Box.

Cons:

Box provides secure services, there is nothing to dislike about this tool. I appreciate its team for developing the great features that have created easiness in managing our precious data.

Nirmal
Application Engineer in US
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

My Box experence

5.0 8 months ago

Comments: I had a wonderful and hassel free experence. It is smooth to use. I would definatly recommend to my friends and partners.

Pros:

I like the ease of use. The navigation is prety neat and the data is well secured.

Cons:

Sometimes the navigation is not precise but when similar tags are used it works fine. The organization of files could be little more better.

Glenn
Senior Graphic Designer in US
Pharmaceuticals, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Box Rocks for File Storage

5.0 5 months ago

Comments: easy to get started and add on features as we've gone along.

Pros:

Ease of use and the tools/features included. the notifications for downloads and uplaods to collaboration folders is helpful. ability to creat our own workflows and send messages within Box.

Cons:

the workflow creation doesn't work for multiple users utilizing the same workflow. If I create a workflow and another user utilizes it, all communications have my name on them. it sometimes takes a few minutes for the desktop (both Mac and PC) and web versions to sync correctly.

George
Sales and Marketing Specialist in UK
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Ideal and very decent platform

5.0 4 months ago

Comments: Overall Box is an ideal tool that since it was implemented does all that we anticipated.

Pros:

Box is great for ensuring that everyone in our organization has access to files we need in a relatively timely manner.It makes sharing large files extremely easy to accomplish.The link provided to view files allows for easy navigation and files load open very easily.

Cons:

So far I have been pleasantly pleased with the efficiency of the operating system on the whole.

Michael
Co owner in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

8 year user

5.0 4 months ago

Comments: We continue to use Box because of its simplicity and smooth transitions between our team. As mentioned, the syncing can sometimes be slow

Pros:

Simple and clean. We have developed a process and system using the box cloud, and it has been a game changer for our business.

Cons:

I noticed that sometimes it does not sync with the box online. This can be a struggle at times due to Wi-Fi connection and or the speed of the box update.

Corsina
Engineering and Operations Manager in Australia
Facilities Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Ticks all the Boxes!

5.0 6 months ago

Comments: Great product and like using it very often.

Pros:

Great format and usage features and simple to download and save documents. Document sharing is really good.

Cons:

Expiry time of links should be extended longer

Blak
County director in UK
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Endless storage and organization with Box

5.0 4 months ago

Comments: It is super helpful for storage and collaboration with team.

Pros:

It is very easy to move and share files with others. Also it is perfect for cloud storage and it has an easy to understand interface.

Cons:

Box is very helpful, nothing to dislike towards it.