--- description: Learn more about Faveo Helpdesk price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.ie/software/147036/faveo-helpdesk Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/147036/faveo-helpdesk?page=2) > Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. > > Verdict: Rated **4.5/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Faveo Helpdesk? We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food \& Beverages ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 117 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ladybird Web Solution - **Location**: Bangalore, India - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, European Portuguese, French, Indonesian, Italian, Norwegian, Russian, Spanish - **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more ## Features - Alerts/Escalation - Automated Routing - Call Centre Management - Customer Portal - Email Management - Full Text Search - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Integrations (8 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Time and Task Management - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software) - [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software) - [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software) - [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Reviews ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 November 2025* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Cons**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 November 2024* | Financial Services | Recommendation rating: 3.0/10 > > **Pros**: Lightweight Not resource intensive Relief from Custom plugins > > **Cons**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "Overall Feedback" — 5.0/5 > **Muhammad Luthfi** | *26 December 2025* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: One of the thing that i like is how the faveo respond the ticket. They are very kind and helpful to answer my question (Also fast respond) > > **Cons**: Currently i don't feel that i should write cons for Faveo Helpdesk cause so far they are very helpful. > > Overall was great, all of my question already answered by the agent especially thanks to \[sensitive content hidden\] that already assist me from the beginning. ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 November 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Cons**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- ### "Efficient Helpdesk Platform, Easy to Use and Integrate" — 5.0/5 > **Ramesh** | *27 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure > > **Cons**: Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance > > Overall, my experience with Faveo Helpdesk has been positive. The solution provides a user-friendly interface, flexible customization options, and smooth integration with existing systems like Azure AD, which makes user and department management more efficient. While a few areas such as default templates and initial setup guidance can be improved, the platform delivers strong value in streamlining support processes and enhancing service management. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.ie/software/147036/faveo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/147036/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data