HelpCrunch Reviews

The software that really helps

Comments: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Pros:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons:

There is nothing I can list here :) Like... really nothing :)

Good chat client for customer support and feedback

Comments: We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Pros:

- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support

Cons:

- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Web software ok. Mobile app non-functional. Service non-existent

Comments: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Pros:

It was reasonably easy to install, although took a while to configure.

Cons:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Good but app can be better

Comments: I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Pros:

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base.

Cons:

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Sales Acquisition and Retention With HelpCrunch

Comments: Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Pros:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Cons:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Great platform to directly connect with customers

Comments: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Pros:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Cons:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Comments: The best option for small businesses

Pros:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Cons:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

The Intercom Slayer is Here

Comments: We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Pros:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Cons:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Solid, stable and easy to use platform

Comments: We have increased the speed of our customer support team, happy customers and happy support agents.

Pros:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

Cons:

Lack in some integrations to extend functionalities and integrate with CRM's.

Excellent Software With All the Bells & Whistles Included

Comments: Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Pros:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Cons:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Great - probably the best messaging software

Comments: Their support is amazing and friendly - regardless of you being a paying customer or free user.

Pros:

Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition.

Cons:

There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature.

HelpCrunch Delivers Without the High Costs

Comments: Our team has been able to provide faster and more efficient customer service since making the switch. The savings on operational costs have been significant too.

Pros:

The AI editor is a lifesaver. It helps us quickly deal with common queries and frees up our team to handle more complex issues. Plus, transitioning from Intercom was smoother than expected—no headaches, no data loss.

Cons:

Would love more flexibility with the automation rules.

Great live chat and email marketing software

Comments: Our whole support team uses HelpCrunch to chat with visitors and customers. We've checked many alternatives before, and HelpCrunch ticked all the boxes for us in terms of features. The price was the lowest when we last checked, so I have no problem recommending it to others.

Pros:

- Having all the features we need in one platform - The chat is great, both feature-wise and in terms of its looks. I've never seen a software that offers that many customization option before. - Emailing our existing users and checking reports - Tracking performance of our agents is super easy - Pretty low pricing - Great support team

Cons:

We've faced some minor bugs during our time using the system, but those weren't really crucial to our performance and HelpCrunch team was pretty quick to address and fix bugs.

Amazing software!

Comments: Great overall experience.

Pros:

As a transfer from Zendesk, helpcrunch is super user friendly and easy to use. It didn’t take us long to implement and start using.

Cons:

Nothing yet! We like all the features and supper is great.

The rising star of customer support software

Comments: I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

Pros:

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Cons:

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

Ever-improving, powerful alternative to Intercom

Comments: Great customer service, willing to listen to any and all requests.

Pros:

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

Cons:

I've been a customer for a couple of years and it was originally a more simple Chat solution but now they have developed and extended their platform with other features.

Started on the free plan, now on all-in-one premium plan

Comments: We used another support SaaS and separated from it because of some security issues. This one has no major vulnerabilities - at least I did not find info on the forums.

Pros:

The biggest differentiator is the support team. Always available, attentive and professional. Thank you guys a lot!

Cons:

Been using Helpcrunch for over 6 months, haven't noticed anything substantial. Sometimes though the system doesn't work well when we're on a slow Internet connection

Good alternative to Intercom

Pros:

Feature packed and with good support, HelpCrunch is a great alternative to Intercom. It has chat, notifications, emails, and targeted data triggers which helps you improve both product and onboarding users.

Cons:

It can get pricy too if you have a lot of users (operators) answering the chat.

Easy to set up and send marketing messages

Comments: We were looking for a reliable communication solution for a reasonable price, and we got what we wanted.

Pros:

We had no problem sending targeted messages to our customer audience through HelpCrunch toolset, it's easy to easy and offers a bunch of beautiful templates which we were able to customize as to our needs.

Cons:

We are quite happy with HelpCrunch features and the seamless way it integrated with the other tools we are using.

Great tool for chats and emails

Comments: It's much easier for our users to contact us via live chat, and for us, it's great to see all the history of communication

Pros:

Helpcrunch allows us to engage with our users both via chat and email. All the history of communication is gathered in one place, so it's easy to see all the info.

Cons:

It would be great to see some kind of a knowledge base to let me quickly deal with all the features. Anyway, support team is always ready to help me.

Support tool

Comments: I use HelpCrunch to provide support to our customers and upsell when possible. It's a great tool that does the job well.

Pros:

Nicely looking live chat, easy to set up, works great

Cons:

No cons so far, would be great to have articles functionality built in though

A true 360-degree view of your communications with customers

Comments: Great live chat with a comprehensive functionality yet attractively priced.

Pros:

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Cons:

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.

HelpCrunch and solving business problems

Pros:

- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us. - Customize css via admin panel. This makes the widget very flexible - Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems

Cons:

- This is more a wish, not a minus, but I would also like to have official support for react-native.

Easy to use and customers love it

Comments: Excellent support.

Pros:

I like the customisation features for the widgets.

Cons:

It would be nice to have a help desk that users could find answers to their queries on, and perhaps the chat widget could automatically display those based on keywords.

One of the best live chatting tool

Pros:

This tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction. It's also great for immediate support for your clients or talks in real-time with your potential customers. I really like the possibility of customizing chat widget so it could suit better to design of my website. What more - you have the whole conversation history in one place which helps you get a full image of it.

Cons:

At the moment there is nothing to dislike, if I find some cons, I will edit this review.