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SAP SuccessFactors HXM Suite Reviews

About SAP SuccessFactors HXM Suite

Shift the focus from supporting transactional HR processes to delivering experiences that serve employees first.

Learn more about SAP SuccessFactors HXM Suite

Pros:

UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature.

Cons:

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

SAP SuccessFactors HXM Suite ratings

Average score

Ease of Use
3.8
Customer Service
3.7
Features
4.0
Value for Money
3.7

Likelihood to recommend

7.2/ 10

SAP SuccessFactors HXM Suite has an overall rating of 4.0 out 5 stars based on 283 user reviews on Capterra.

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Filter reviews (283)

Ravikumar
Ravikumar
Head IT in India
Verified LinkedIn User
Consumer Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Successfactor Review

5.0 2 years ago

Comments: We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily

Pros:

I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system

Cons:

Cost is the major factor as it impacts on the decision making process

Naveesh
Electrical Engineer in US
Automotive, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Works well with other SAP products

5.0 last year

Pros:

Ease of looking at vacation details and requesting them. Also easy to keep track of compensation and your profile

Cons:

The direct deposit details update can be a bit easier to access and navigate

Przemysław
Lead IT Administrator in Poland
Information Technology & Services, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Not the best tool

3.0 10 months ago

Pros:

Implementation, many features, for big teams.

Cons:

It's complicated to use, not the best UI/UX.

Maarten
Ehs officer in Netherlands
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Maintain trainings and ensure qualified employees

5.0 2 years ago

Pros:

Tracking uneasy without using paper folders and signatures.

Cons:

I really do not have any cons. The software suits out needs.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best HRM tool in the software market.

5.0 2 years ago

Comments: It has been an excellent experience using this software and highly recommend this for HR management.

Pros:

SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool.

Cons:

SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions.

Jhon
Developer in Colombia
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

The best software for HR professionals

4.0 3 years ago

Comments: My experience was very good, it is just what I received and I cannot complain, I would like it to be better but with the advancement of technologies this may change, those changes I would like to see and allow me to automate everything.

Pros:

The ease of use and its interface is very simple for those who have or not experience with the software

Cons:

I did not find something that I did not like, perhaps scaling the connection with artificial intelligence, it would be ideal to be able to connect all this with automated learning

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Valuable tool with continuous feedback being at the heart of it's many capabilities

4.0 last year

Comments: Overall it's been a pleasurable experience and the SF Suite has added value to our organization.

Pros:

The most satisfying aspects of the Success Factors suite is the wide-range of capabilities, the focus on enhancing employee engagement, and the ability to provide and track continuous feedback across its talent management and performance evaluation functions.

Cons:

It's cumbersome to customize and deploy- many smaller organizations may need to hire an implementation partner as a result. Additionally, it's mobile version leaves a lot to be desired.

Verified Reviewer
Verified LinkedIn User
Wholesale, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Too Complicated if you do not need an Enterprise Solution

4.0 last year

Pros:

It is a solid HCM System if you are a company with subsidiaries and need to connect them all and intend to utilize it as such.

Cons:

The system’s implementation, cost, and overall ease of use leave much to be desired, not to mention the customer service. The cost is particularly exorbitant, making it a poor choice unless you intend to use it as a comprehensive ERP system to connect subsidiaries. Its design is somewhat outdated, functioning more like a relationship database. Upgrades are a slow process, taking years to complete, while other HCM products are rapidly introducing new features to keep pace with technological advancements. Building out this system is a time-consuming process, and by the time it’s ready, newer options have already hit the market. It then takes additional years to integrate these new features. Considering the high implementation and ongoing costs, it would be more prudent to opt for other HCM systems. These alternatives offer similar modules that function effectively, but at a fraction of the cost.

Ashok
Functional Analyst in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

All you Need as Employee is Here

5.0 2 years ago

Pros:

It helps to manage All Employee information safely.Easy to access and submit their concerns like applying leaves, payroll management, Searching for internal job can be done by themselves.Time Sheet Management is good, In that more options available so that we can mention easily.Available in system and Mobile which is super good.

Cons:

HR policy tab should be pre designed, so that employee get everything clearly.

Khaled
Cnc manufacturing manager in Egypt
Packaging & Containers, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use ,clear ,transparent ,Reduced the documentary cycle

4.0 2 years ago

Comments: it is Easy to use ,clear ,transparent ,Reduced the documentary cycle

Pros:

It enables you to accomplish whatever you want from vacations, iyou can make evearything you need from comapnies colliges while you in place

Cons:

performers evaluation is complicated process and take long prosudres and not all labours can treat it so company cancel this process

Nishant
Low Code Executive in United Arab Emirates
Retail, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Complete system for HR activities

4.0 2 years ago

Pros:

I liked the diversity of features available in the software, be it Time Tracking, Payroll, Ease of Profile Setup or applying for an e-separation.

Cons:

I suggest that they have an option for employees moving from temporary to permanent to migrate their time off balance from the old to the new account.

Geetika
Sales & Marketing Manager in India
Hospitality, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Review for SAP SuccessFactors HXM Suite

5.0 2 years ago

Pros:

One stop best software for HR that provides amazing employee experiences and manages multiple segments to workforce. It has most advance workforce management features.

Cons:

I believe that functionality wise it needs an improvement, there should be a timely software updates and The data visualization is less.

Priyanka
Sr. associate in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent product

5.0 2 years ago

Comments: Excellent experience… ease to use it is very smooth

Pros:

Accessibility and user friendliness.. UI is amazing

Cons:

Nothing much that I have which I don’tLike

Tomasz
Industry Engneer in Poland
Mechanical or Industrial Engineering, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Delaval user

5.0 2 years ago

Pros:

Easy to use and simple. Android application also works fine.

Cons:

I don't get notifications in my application if, for example, my vacation request is accepted.

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy way to review performance in big teams

4.0 3 years ago

Pros:

It´s great for perfomance review, allows to track objectives and the progress of each of them, at the end of the year your team members reviews themselves and you review them too, so you can easily and objectively have a full year review to share with them

Cons:

The look and feel is kind of old and you have a lot of full page loads when modern software can update part of the content you´re looking

Amy
Amy
Team Lead in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Adequate ATS Tool

4.0 5 years ago

Comments: The product gets the job done at the end of the day but it can be unpredictable most often than not. It's user friendly but also is not expansive enough to be a designed tool to function with increased creativity.

Pros:

The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing .

Cons:

A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted.

Cindy
Recruiter in US
Food & Beverages, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Good ATS

4.0 2 years ago

Pros:

Nice to have SAP integration for this particular industry

Cons:

Could use better user experience design

Verified Reviewer
Verified LinkedIn User
Medical Devices, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Horrible UX, hight cost and lacking features (Recruiting module)

1.0 7 years ago

Pros:

Nothing compared to modern ATS´s like Ponty, Workable, Teamtailor, GreenHouse etc. A nice "tell" is that during demo videos (created by actual fans/users on Youtube) the product lags and there is pauses every now and then since the pages have to load and you have to wait. Acceptable 10 years ago, not so much in 2018.

Cons:

- Crap UX: Means many clicks = drags down productivity - Setting up processes or adding a step is an actual project. Something that takes less then 2 minutes with any of the systems above - No data visualization (unless extra module is bought). Data is everything! And it´s a really unmodern and slow process to create specific reports (again, a project in itself), and then you get a report where have to take the data and maunally use your own tools to visualize your findings. - This is like a 15 years old recruitment system BUT it´s also expensive and you have to hire extra staff as trainers since the UX is so bad so this ads even more to the total cost. - No built in surveys. For instance if you want to check your candidate experience and such. The list goes on but you get the picture.

Chirag
CITO in US
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

SuccessFactors has opportunities to improve

2.0 4 years ago

Comments: We had a poor experience with SuccessFactors. I had a similar experience in a past position. So, this poor experience was a repeat. Performance management module required more effort from administrators and managers to set up, write reviews, deliver to staff etc. Support really liked gamification and we didn't create enough about gamification. We cared about giving the right feedback to staff so they can grow and prosper. It appeared that SuccessFactors was competing with Facebook while we wanted it to compete with Gallup. Support and billing from their side needs to improve. When exiting SuccessFactors, we weren't treated well. SAP is in a great position to focus on changing people's emotions about SuccessFactors. I can totally see its potentials. SAP needs to take a different approach with the product and support.

Pros:

The best feature of SuccessFactors was that it was a operationally stable, cloud-native software when competitors were finding their footings with SaaS model and ensuring high availability. SuccessFactors had figured the technology out sooner than competition and our team didn't have to worry about hosting.

Cons:

Modules in SuccessFactors appeared to be scattered and cobbled together inefficiently. It appeared that employee data got copied over to payroll module. Performance data was copied from one year to another. It just seemed like a trailer/mobile home put piecemeal'ed together using plastic, wood, metal, soil and broken wheels from trucks and motorcycles were put underneath the trailer/mobile home, but the paint looked uniform and hid these inefficiencies. SAP has a great opportunity to turn this around since their foundational infrastructure is solid.

Verified Reviewer
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Complicated GUI Design

4.0 5 years ago

Comments: Success Factors Learning has a complicated graphical user interface and sometimes it's so hard to use. I couldn't find some options easily (especially when I try to filter some kind of trainings) and spends my time. It's design should be changed to make more eye-pleasing.

Pros:

ou can list and reach any kind of training & courses online. It's a good platform to find all kind of learning stuff in a hub

Cons:

Graphical user interface is so complicated. It's hard to use. It should be designed more user-friendly.

Daniel
Daniel
Asistente ejecutivo superior in Hungary
Verified LinkedIn User
Accounting, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Take control of your payroll in an unbeatable order!

5.0 6 years ago

Pros:

You can keep detailed control of all your work payroll. Contracts, payroll, fiscal retractions as well as the progress of each employee within the company. Being able to have an exact report of all the employee's performance in the company, from training courses carried out to labor incidents. So far I have not seen a better tool to keep the work payroll in such a neat and efficient way.

Cons:

It is not as easy or simple to use as it seems. You have to do specialized courses to learn how to use it but without a doubt it's worth it! It is an excellent software.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Good functionality, challenging to implement

5.0 6 years ago

Comments: Overall, the SAP HCM software is great and is highly sophisticated when it comes to advanced reporting and metrics. The program, initially, is not the most user-friendly, however once users become proficient, it’s a highly advanced and multi-functional system which I would recommend.

Pros:

This software is highly functional from a HCM perspective and provides users with great analytics for the purpose of ongoing organizational metrics in the areas of recruitment, talent management, compensation.

Cons:

The implementation was challenging in that upgrades would be pushed through without notice and as a result, the system would not function as it had been programmed initially. Customer service was decent, but troubleshooting technical issues and identifying the system error sources was difficult.

Christiaan
Christiaan
SAP Consultant in South Africa
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

SuccessFactors Review

4.0 5 years ago

Comments: It offers a great and easy platform to build a Human Resources system

Pros:

It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward

Cons:

Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features

Sulakshana
Sulakshana
Associate Manager- Talent Acquisition and HRBP in India
Verified LinkedIn User
Construction
Used the Software for: 1+ year
Reviewer Source

Perfect HCM Suite for a large business

5.0 7 years ago

Pros:

1. User friendly 2. Self Explanatory 3. Easy to log into mobile app by just scanning bar code. 4. Vast and indepth 5. Highly customizable. 6. As an administrator, it is easy to work on.

Cons:

As an administrator I find that it has taken time to integrate with SAP On premise software. As a New user tutorial should be there. If I am not used to the cloud technologies, and not very tech savvy, it becomes difficult to adopt. Some gamified tutorials would be the best.

Elcenir
Elcenir
Asistente Administrativo III in Venezuela
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

A super program for the management of human resources, the truth is that it is very good

5.0 7 years ago

Comments: I learned to use the program and manage it a bit, with the help of technical personnel I knew its internal structure, but it is not my competence

Pros:

the SAP program is very powerful, for the administrative area of a company, it has many modules to manage human capital, finances, processes, planning and many more, I liked the program a lot even though it was difficult for me to learn and adapt

Cons:

It took me a long time to learn how to use the program since there were details with the servers in the company that uses it, but that is something internal, otherwise I can say that it is worth using SAP in companies even though their license is expensive