SAP SuccessFactors HXM Suite Reviews

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About SAP SuccessFactors HXM Suite

Shift the focus from supporting transactional HR processes to delivering experiences that serve employees first.

Learn more about SAP SuccessFactors HXM Suite

Pros:

UI for time off management is pretty neat compared to other tools available in the market. Performance and goal Management and LKM modules are the most likable feature.

Cons:

User interface is very old fashioned and navigation within program to find correct functions and features are really hard.

SAP SuccessFactors HXM Suite ratings

Average score

Ease of Use
3.8
Customer Service
3.7
Features
4.0
Value for Money
3.7

Likelihood to recommend

7.1/10

SAP SuccessFactors HXM Suite has an overall rating of 4.0 out 5 stars based on 263 user reviews on Capterra.

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Filter reviews (263)

Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Maximize Your HR Potential with SAP SuccessFactors HXM Suite

5.0 3 months ago

Comments: Overall, SAP SuccessFactors HXM Suite is a powerful software solution that can help businesses of all sizes manage and optimize their HR processes. Its wide range of features and customizable options make it a valuable tool for improving HR efficiency and employee engagement. However, its cost and complexity may be drawbacks for some users.

Pros:

SAP SuccessFactors HXM Suite is a comprehensive software solution that helps businesses manage and optimize their human resources processes. Here are some pros and cons that we see in this software solution after using it for few years. SAP SuccessFactors HXM Suite offers a wide range of HR features, including performance management, succession planning, and learning and development. It has customizable options that allow our businesses to tailor the solution to our specific needs. Also It can helped us to streamline our HR processes and improve efficiency, leading to increased productivity and cost savings. Not only that but also this solution includes features that help businesses improve employee engagement, such as employee feedback and recognition programs.

Cons:

SAP SuccessFactors HXM Suite can be expensive, especially for smaller businesses with limited budgets.

Saurabh
Saurabh
Senior Research in India
Verified LinkedIn User
Telecommunications, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Empowering HR Teams: An In-Depth Review of SAP SuccessFactors HXM Suite

5.0 2 months ago New

Comments: This software is designed to be user-friendly, with an intuitive interface and robust reporting and analytics capabilities. It is also flexible and customizable, able to handle complex HR scenarios and support for compliance with local regulations.However, the software can be complex to navigate and use, requiring a certain level of technical expertise, and it may require a significant amount of time and resources to set up and configure. Additionally, it can be costly, which may be a limitation for some organizations. It is important to evaluate the software based on your organization's specific needs and to have a clear implementation plan before purchasing the software. Overall, SAP SuccessFactors HXM Suite can be a valuable tool for organizations looking to streamline and optimize their HR management processes,

Pros:

There are many features that I likeComprehensive and integrated HR management capabilities, including payroll, employee database, vacation/leave tracking, course management, and candidate management.Intuitive and user-friendly interface, making it easy for HR teams to manage employee data and processes.Robust reporting and analytics capabilities, allowing for easy monitoring of HR data and performance.Flexible and customizable, able to handle complex HR scenarios and support for compliance with local regulations.Self-service capabilities for employees and candidates, allowing them to view and manage their own information.Integration with other HR systems, including payroll, benefits administration, and performance management.Automated data entry, data validation, and data import/export capabilities, making it easy to manage HR data in bulk.Robust security features to protect employee and candidate data and ensure compliance with data protection regulations.Collaboration capabilities, allowing multiple hiring managers, recruiters and HR teams to work together on recruiting and hiring effortsCentralized talent pool where candidates can be sourced, screened and tracked.

Cons:

One drawback of SAP SuccessFactors HXM Suite is that it can be complex to navigate and use, requiring a certain level of technical expertise. This can make it challenging for HR teams who are not well-versed in the software, and may require additional training and support to effectively use all of its features and capabilities. Additionally, the software may require a significant amount of time and resources to set up and configure, which can be a challenge for some organizations. This can be a major drawback for small and medium-sized organizations that have limited resources to devote to HR management

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

User Experience on SAP HXM Suite

3.0 last month New

Pros:

The HXM suite covers all the features of payroll, HR, recruiting , training, onboarding within a company , Since it covers all the features which is necessary for a company to function , buying the suite makes sense.

Cons:

The user experience is not that great , to it comparison Workday is very smooth.

Verified Reviewer
Verified LinkedIn User
Education Management, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best HRM tool in the software market.

5.0 3 months ago

Comments: It has been an excellent experience using this software and highly recommend this for HR management.

Pros:

SAP SuccessFactors HXM Suite simplifies the process of hire till retire, helps easily onboard the candidates, manage their profiles and then termination is done on the same tool.

Cons:

SAP SuccessFactors HXM Suite needs certain improvements such as position based permissions, which is currently limited to role based permissions.

Maarten
Ehs officer in Netherlands
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Maintain trainings and ensure qualified employees

5.0 2 months ago

Pros:

Tracking uneasy without using paper folders and signatures.

Cons:

I really do not have any cons. The software suits out needs.

Verified Reviewer
Verified LinkedIn User
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Not Intuitive and Complicated for no reason

2.0 6 months ago

Comments: would not recommend to any person or business. not user friendly, not intuitive, and as previously mentioned I am constantly troubleshooting this software with my team and our administrator. on more than one occasion, people's time off has not accrued properly resulting in them either having a surplus or less vacation days than they're supposed to. any time i need to do anything in this software it is overly complicated. i miss our old vacation time software, and so does our team.

Pros:

I like that there is an app, however i've never used it and i'm not sure how many of our staff use it either.

Cons:

The main reason we use SF is time off requests/vacation management. After almost 2yrs of use, I still get emails from multiple team members that are struggling to: - see their total accrued vacation time - enter in their own vacation time (Aka they email asking me to do it for them) - cancel their own days off (they email me asking me to do it for them) - edit requests on their own (ex: changing from 3 days of vacation to 2 etc) without cancelling and re-entering the whole thing My biggest frustration with SF is that it doesn't show team members their total time off, it only shows what they've accrued as of the day they are looking at their profile. in order to see how many days they have left to book they have to adjust the calendar. I get the most emails about this issue, and my team struggles with this the most. You can't tell if a person has requested a 1/2 or full day w/o going "all the way" into the request - i should be able to look at either the homepage or Workflow Requests and tell if the person needs one day or just a 1/2. Instead you have to go into their profile, look at the request and THEN you can find out how much time they're requesting. I also get email notifs every time i cancel someone else's vacation time and yet they won't get an email. i've reached out to our system admin about this more than once and they can't seem to come up with a resolution. This software looks and feels old school - very windows 95.

Ravikumar
Ravikumar
Head IT in India
Verified LinkedIn User
Consumer Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Successfactor Review

5.0 4 weeks ago New

Comments: We are very happy with this suite and using it from last 2 years. Have done multiple integrations and customisation satisfactorily

Pros:

I like the complete end to end visibility of Employee details and canditates tracking with lots of workflows built into the system

Cons:

Cost is the major factor as it impacts on the decision making process

Luca
Luca
Sr Curriculum developer in US
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Used SF LMS from 2015 to 2020

3.0 6 months ago

Comments: It is ok for Pharma compliance but it is too complex and old technology to compete with fully cloud based software. At least it was up to 2020

Pros:

Very feature rich, robust architecture.

Cons:

Lack of flexible reporting. Too dependent on a 3rd party integrator Impasible to customise core settings

Abhijeet
Abhijeet
Manager Business Intelligence in India
Verified LinkedIn User
Environmental Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

High Reliability HR Software

4.0 3 weeks ago New

Pros:

I love the UI of this thing. Like I feel it was built for me. There are panels where I can measure and check my own performance and improve upon them.

Cons:

The system is nice but integrating it with other seems like a difficult area. I would never tread on those paths.

Cindy
Recruiter in US
Food & Beverages, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Good ATS

4.0 2 months ago

Pros:

Nice to have SAP integration for this particular industry

Cons:

Could use better user experience design

Amy
Amy
Team Lead in US
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Adequate ATS Tool

4.0 3 years ago

Comments: The product gets the job done at the end of the day but it can be unpredictable most often than not. It's user friendly but also is not expansive enough to be a designed tool to function with increased creativity.

Pros:

The product is user friendly and the ability to perform basic functions works for daily use. The product asthetics are appealing .

Cons:

A lot of areas are in need of improvement. When software updates the next day there are always issues that arise that cause delays in daily tasks. External customers are limited in some user options that should not be restricted.

Edrick
Process Associate in Philippines
Human Resources, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

This Software Makes Managing Employee Data Management Easier

5.0 2 years ago

Comments: Having this software is a great tool for HR professionals. It lessens our work on Data Management and it also minimizes the use of paper which is beneficial to our nature. There are just some technical issues with access management but easily managed by their support team. Overall, I am thankful my company has this system as it saves me more time and made my tasks easier, thus, I can focus on other things that we have yet to automate.

Pros:

I like that this software have a lot to offer although our company has decided to blend it to Oracle HCM as it was our old system and we cannot easily shift to SAP. It is very easy to use and it covers from onboarding, performance management, data management, payroll until offboarding.

Cons:

There are a number of instance of having access errors for our employee's portal.

Inayat
Executive-HR in India
Hospitality
Used the Software for: 1+ year
Reviewer Source

Executive-HR

5.0 7 years ago

Comments: Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, pay and conditions, contracts, training and development, moral and motivation, culture and attitude development, performance appraisal and quality management issues)
? Ensuring compliance of SOPs and company policies.
? Responsible to introduce new HR initiatives viz. linking pay to performance, reward and recognition policy etc.
? Maintain awareness and knowledge of latest HR development theory and methods and provide suitable interpretation to Management.
? Contribute to the evaluation and development of HR strategy and performance in co-operation with the executive team.
? Ensure activities meet with and integrate with organizational requirement for quality management, health and safety, legal requirement, environmental policies and general duty of care.
? Develop and Maintain healthy relation with Govt. and Non Govt. Organizations for better and fast functioning of organization.
? Plan for employee's performance appraisal; develop tools for appraisal, job evaluation and development.
? Be a point of contact for all Line Manager/Candidate Queries.
? Maintaining the entire MIS of the employees engaged at resort

Verified Reviewer
Verified LinkedIn User
Capital Markets, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

SAP SuccessFactors HCM - Best cloudbased HCM

5.0 4 years ago

Comments: Talent Management
Payroll
onboarding
performance reviews

Pros:

We use this software for onboarding, Talent Management, performance review and pretty much anything to do with the HR processes including Payroll.

Cons:

The only problem with this is only that this is slightly high in subscription cost.

Fernando
Fernando
SAP BW Consultant in Brazil
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Too complicated...

5.0 5 years ago

Comments: My certifications came from extensive studies, I think I couldn't have made it without SAP Learning, by success factors. If the format was just like the OpenSAP, then it would be perfect!

Pros:

It has an extensive collection of books and training materials. You can prepare yourself for a certification exam by using the materials which are available to your company. You can find the right material and study focused on your objective. Some materials must be bought by you Enterprise or it will not be available to its employees, but even without the specific trainings, it stills useful.

Cons:

Its so hard to use it. Nothing is easy to find, you spend too much time just to know where you are and to find what you are looking for. It would me much better if it is just like the OpenSAP. That other platform is better organized and structured, but SAP Success Factors still got its value, I think it just could be better.

Stephanie
Continuing Education Manager in US
Insurance
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

New LMS is a Hit!

4.0 7 years ago

Pros:

SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS.

Cons:

It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating.

David
HRIS Sr. Analyst in US
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A cloud based HCM tool that enables manager self service with an easy to use tool.

4.0 6 years ago

Comments: The best part about it is that you can track everything in regard to activities in the system. This allowed you to report on different programs and initiatives and reduces data inconsistencies.

Pros:

The system is very easy to use and managing data via portlets is extremely intuitive. The system also allows managers to take actions therefore offering manager self-service.

Cons:

Quarterly releases which delays fixes and new features based on company's agenda not the clients. Customer support at times is very slow to solve complex issues.

Amanda
LMS Admin in US
Utilities, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Effective LMS with Additional Tools and Resources

5.0 3 years ago

Comments: Overall it is a useful tool that has helped us accomplish learning and development initiatives, performance-driven development, and much more.

Pros:

It's nice to have not only your learning management system (LMS), but also your performance review and feedback system in one. We do not utilize all of it's features, but those we do are effective and is fairly easy to catch on to.

Cons:

Some action items are harder to find than others and you have to search for them among the different tabs and functions under each. Some rating limitations within the system for performance if you want to customize your own rating system.

Angel
LMS Systems Analyst in US
Mechanical or Industrial Engineering, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Tier 1 System?

3.0 5 years ago

Comments: Features seem very limited/overly complex in comparison with other platforms such as elogic and cornerstone.

Pros:

Great for large companies with set curricula in place. Custom Reporting, Multiple Learning Types Supported. Ability to add references/global resources. Integrated with SAP GlobalScape (previously iContent).

Cons:

Lack of forward facing custom reporting (SQL Knowledge required). Customer support is not included with licensing; third party support is sub par.

Eduardo
Eduardo
Corporate Procurement in Mexico
Verified LinkedIn User
Construction, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great HR software and for salaries & benefits

4.0 3 years ago

Comments: The employee management has improved substantially since Success Factors was implemented in my company. From training management to team management and career development, everything can be done from here, and it's mobile so, I can approve requests and track other things while on the go.

Pros:

I really like that since we are using success in my company, we do almost everything related to career development and benefits and employee management in the solution. We manage our objectives, 360 evaluations, trainings, vacations, vacants and more from success.

Cons:

Sometimes new releases change things in the platform and I have discovered that every now and then we lost some features we had in the past.. but new things appear so is more the benefits than the bad things.

Verified Reviewer
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Development Idea Is Successfully But User Interface Should Be Developed.

3.0 4 years ago

Comments: When you use it for application to one position in a company, you can easily upload your resume, organize it quickly and apply. However some of the modules are not successful enough. i.e. scorecard definition and review screens don't provide a summary that you can see all items together and manage all of them with a check box. In that screen you should click item by item and update all of them manually. Only user interface needs to be updated to increase customer satisfaction.

Pros:

All career items (learning / carrier / scorecard etc.) can be connected to each other.

Cons:

User interface should be developed. It doesn't allow to user to check everything quickly.

Christiaan
Christiaan
SAP Consultant in South Africa
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

SuccessFactors Review

4.0 4 years ago

Comments: It offers a great and easy platform to build a Human Resources system

Pros:

It is a great Human Resources tool for clients and implementing it has been made relatively simple and straight foreward

Cons:

Some of the modules/features for consultants are archaic and needs to be updated. The quarterly updates are also not always tested properly, and this tends to break some features

Diane
Training Operations in US
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Need personalization

3.0 6 years ago

Comments: 11 years at Honeywell, I've worked with the Learning Hub for about 5 years. There are many things that I would like to personalize to meet my audience needs in regard to notifications, curricula, and viewing assigned learning on a persons profile.

Pros:

Easy to set up classes, close classes and run reports

Cons:

Very difficult to check on someone's progress for assigned learning. It doesn't tell you which session the are in

Verified Reviewer
Verified LinkedIn User
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Decent but outdated compare to others

3.0 4 years ago

Pros:

The software integrated with other SAP tools which provide more choices for HR professionals to have everything in one go. It is also customizable depending on your organisation process/requirements.

Cons:

As it involves several different software it can be bit unstable at times specially during upgrades period

Jonathan
Venezuela
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Excellent application for production companies

4.0 5 years ago

Pros:

It is a software that allows modular growth, adjusts and parameterizes the needs of each country, has absolute control of information security, integrates different areas of the company, and has in detail all operations

Cons:

It is very expensive, the implementation takes a long time, it requires the change of many processes to adapt to the best practices, the front end is not so friendly when using it. it requires very robust equipment for its implementation.