Tidio Reviews

Tidio is the first chat platform I've found to be worth paying for

Comments: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Pros:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Cons:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

Comments: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Pros:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Cons:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Potential customers be aware of Tidio's no-refund policy before you purchase the product

Comments: Hey there,I just wanted to share my recent experience with Tidio's refund policy that I wish I had known before purchasing their product. Unfortunately, they do not offer refunds, even if you are not satisfied with their services.I recently requested a refund after realizing that Tidio wasn't the right fit for my needs, but I was informed that they have a strict no-refund policy. This was frustrating for me, and I don't want others to find themselves in the same situation.I understand that companies have policies in place, but I believe that customer satisfaction should be a top priority. If a product doesn't work out for a customer, they should have the option to receive a refund. It's just like when you buy something from a store, and it's not what you expected; you can return it and get a refund.So, if you're considering using Tidio, I recommend being aware of their refund policy before making a purchase. It's important to make an informed decision and choose a company that prioritizes customer satisfaction.Hope this helps!

Pros:

The widget and chat console have a sleek and straightforward design.

Cons:

If you exceed the included 100 interactions, you'll need to pay an additional fee for the chat widget (bot) to continue automatically engaging with customers. Otherwise, your chat will simply serve as a decorative element on your website.

Wouldn't consider any other service

Pros:

We have several websites that a single team of customer service agents run. Tidio makes that possible! We seldom miss any inquiries because of their awesome notification settings which are super simple to set up. With our business, it's also super important to be able to share files back and forth. Believe it or not, many chat softwares don't allow you to do that, but Tidio does. We have tried many softwares in the past but I have a hard time believing we will ever go with any of them again after finding Tidio.

Cons:

Since we use the live chat on multiple websites, it would be nice to be able to put our unique branding on the live chat for each site that we use this service for.

So far so good

Comments: Used to solve:- Last step customer conversion- Abandoned cart marketing/ lead generation (via emails)

Pros:

I've been using it for 3 days, I really like the ease to use and to install, it allows me to be on the go and still reply to customers. Also the chatbot workflow is very extensive and customizable.

Cons:

That said ther is a MASSIVE miss for me on the chat: I would like to send voice notes directly, I've been selling on social media for over 2 years and there is nothing the customers like more than to receive a tailor made audio message for them, also for me it's so useful and fast (more so when I'm on the go.

Tidio for eCommerce

Comments: So far so good. Don't have any complaints.

Pros:

A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable.

Cons:

There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l

Very expensive

Comments: Good, but it would be very good if the conversations reached were increased.

Pros:

It is user friendly, easy to use and intuitive for users.

Cons:

It is too expensive for the services it offers, for example 40 000 chatbots and only 50 conversations, it does not make sense. 40 000 chatbots is fine, but with that amount you can reach at least 1000 conversations to attract new customers or give help.

A Chatbot and Live Chat Solution with Some Limitations

Comments: Overall, Tidio is a great option for small businesses looking for an affordable and easy-to-use chatbot and live chat software

Pros:

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Cons:

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

Great chatbot and live chat for the customer seervice and sales.

Comments: We have been using Tidio since 3 years ago and is one of our main tools to give customer support and get new clients.

Pros:

Very easy to learn and very competitive price

Cons:

They should allow the agents to delete messages in cause some error while they were whirting or uploading the worg file.

Works Perfect for us

Comments: I give a 10, even with the opportunities to improve the tool, since is easy to use, very good technical support and solve our need at the moment. I will purchase the license after I see the performance with customers. Since I install it 2 days ago, is to early to evaluate the performance and the use by the customers.

Pros:

The drag & drop interface. No programming knowledge needed

Cons:

That is not able to change the order of the pre-configured answers in the list that the chatbot display on the conversation

Go Tidio!

Comments: We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Pros:

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Cons:

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Tidio is amazing!

Comments: I've only had a great experience with Tidio.

Pros:

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

Cons:

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

Definetly worth it compared to similar softwares

Comments: Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

Pros:

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Cons:

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Great!

Pros:

+ Easy + Beautiful + Beautiful + Looks great + Multiple features + Awesome support + Regularly updating

Cons:

- Not having ability to remove powered by-logo

Tidio is an amazing chatbot

Comments: I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Pros:

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Cons:

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Website chat software

Comments: Very satisfied. I've been using Live Chat for years and this fits my budget better.

Pros:

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

Cons:

No complaints; free version does everything I need.

An unbelievable blend of ease, style, features and price

Comments: We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Pros:

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Cons:

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

The most powerful active chat widget

Pros:

The possibility of connecting other business chats such as Messenger or Instagram offers incredible possibilities in order to give attention to your potential customers. In addition, the price is affordable for all its functionalities.

Cons:

The most complex thing is getting it to be properly integrated into a small business as a central customer service tool

Customer Service Makes the Difference

Comments: I am able to track the number of visitors and calculate what percentage will actually engage with my bots.

Pros:

The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely [SENSITIVE CONTENT HIDDEN], is fantastic. They helped me set up the bots according to my needs and that was the main goal.

Cons:

No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, [SENSITIVE CONTENT HIDDEN] made up for it in his excellent service. It's the only reason I did not go to another platform.

Both we and customers love it

Pros:

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Cons:

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Really interesting for social network

Pros:

The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.

Cons:

The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing

Hypernocative and brilliantastic Help Desk and Live Chat software.

Comments: Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.

Pros:

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

Cons:

There is nothing wrong with Tidio as everything works perfectly.

Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.

Comments: Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.

Pros:

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

Cons:

I haven't experienced any problem with this tool although to access this tool when offline is difficult.

What I was looking for!

Comments: I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

Pros:

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option. I will upgrade once my free trial ends.

Cons:

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

One of the BEST Chat Apps

Pros:

Tidio is Miles ahead. It is really easy to use and it is great designed. It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

Cons:

It is only available in English. If you run a company outside of the US and UK it would make lif so much easier if it has the Option to switch in German oder Frensh. It's much needed that it adds language support also to the Dashboard.