MSP360 Managed Backup Reviews

A robust backup management solution with an easy-to-use interface.

Comments: Overall, my experience with MSP360 Managed Backup has been quite positive. It's a solid, dependable solution that strikes a good balance between functionality and user-friendliness. The platform does exactly what it promises - manages backups efficiently without overwhelming you with complexity. While there's room for improvement in areas like restore speed, it generally meets expectations. It may not be revolutionary, but it's certainly a competent and reliable tool. For businesses looking for a straightforward, effective backup management solution, MSP360 is definitely worth considering. It's been a consistent performer in my experience, handling the crucial task of data backup with minimal hassle.

Pros:

The best thing about MSP360 Managed Backup, for me, was how user-friendly it was. I loved that I could easily set it up with different cloud storage services without any fuss. It made managing my backups a breeze - saved me loads of time and headaches. Plus, the interface was so straightforward that I didn't need to be a tech wizard to figure it out.

Cons:

The main drawback I found was that restorations could sometimes be sluggish, particularly when dealing with large amounts of data. It's worth noting that this isn't entirely MSP360's fault, since they don't actually store the data themselves - that's handled by whatever cloud storage provider you're using. Still, it'd be great if they could find a way to optimize the recovery process on their end. Maybe they could streamline how they interface with different cloud services or something. It's not a deal-breaker by any means, but faster restore times would definitely be a welcome improvement.

We've tried the rest, MSP360 is the best!

Comments: Over the past 15 years I've used many backup products and have seen many come and go from the likes of BackupExec, Acronis, and Veeam just to name a few. None are as affordable and simple to use as MSP360 Managed Backup. Most importantly MSP360 Managed Backup gives us a dashboard to view all out customers backup jobs and status instead of having to log into each backup system individually or rely on the very unreliable email alert. We love MSP360 and they have become our go-to partner for our clients' backups.

Pros:

Very simple to setup, constantly adding new & valuable features, nice dashboard to show all backup clients with their status, and I get to choose the storage provider all at a very affordable price.

Cons:

not really a con but would like better documented management APIs so that I can add new backup clients programmatically instead of using the web management.

Owner of Any It Support LLC

Comments: It an unreliable services and waste of an investment.

Pros:

You can pick you own cloud storage. That is all i got.

Cons:

Unreliable. I had it for a year and only got 5 successful restore. I had issue with the service ever other week. I reach out to management and vendor support number of time but nothing change.

Great Product

Comments: I used this for server backup mostly, it is better than any other product I have used.

Pros:

Great price for the level of features, can't beat it.

Cons:

Need to setup your own backup storage first.

They Got Your Back Up!

Comments: I've been with MSP360 for over 10 years. Our backup as a service offering wouldn't be possible without MSP360. The margins in this industry are razor thin and the competition is fierce. You need them on your team.

Pros:

Their platform is rock solid. So many new features, always new being added and their support is amazing.

Cons:

You do need to have some experience with cloud backup services and understanding of different OS platforms to maneuver the setup. Overall, once you get the hang of where everything is, it gets easier.

Act as a MSP easily!

Comments: I'm using it to delivery a reliable backup solution for some years and have no issues during that time.

Pros:

It's a low cost solution with all necessary tools to a Service Provider deliver to the clients the most important that is a complete backup solution.

Cons:

The way we register local backup storage locations.

Great product, scales, fast, easy to implement.

Comments: We love this product because it is easy to manage and easy to scale.

Pros:

It is easy to use and easy to setup. It is straight forward and the notifixations make sense.

Cons:

It is almost too eays so not really a con!

It just works.

Comments: Very positive since implementation. No problems or complaints.

Pros:

It just works, and I don't have to spend time figuring out why I am getting errors or warnings.

Cons:

I'd like to see an easier method of on-demand file restoring without a restore plan.

Great backup platform

Comments: Very good, it works as intended and gives you and your clients peace of mind.

Pros:

Easy setup and running, you can have a server backup ready in less than 10 minutes.

Cons:

the UX/UI is not the most intuitive. too many options.

MSP360 Solution

Comments: My overall experience was positive. Reliability and ease of use stood out, although the initial setup was a bit complex. However, once set up, the system ran efficiently and smoothly.

Pros:

What I liked most about MSP360 Managed Backup was its reliability and ease of use

Cons:

The initial complexity of the configuration

Extremely customisable and reliable

Comments: We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look.

Pros:

It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option.

Cons:

Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved.

Awesome Backup Software

Pros:

Hands down the best backup software for the value and features offered.

Cons:

Some features are only available if you choose certain S3 providers. Like the immutable write features for example. It isn't really a problem if you know ahead of time.

MSP360 Works at local and offsite backups

Comments: Good low cost backup solution.

Pros:

Easy to use backup software. YOu can do cloud only, local only or both which is the best option. You can pick your cloud backup service like Wasabi.

Cons:

I know it's a security thing but if you lose your encryption password your backups are gone. Keep those safe!

Like most of this product and features.

Comments: Overall, it provides backups, and I can restore from the flies in the incremental or full backups. I would not recommend for BareMetal restores but again there are ways around that.

Pros:

I like the schedule, retention, encryption and easy installation features. Do not like that prices are increasing.

Cons:

Do not like that prices are increasing. Do not like that errors are generic and do not always help resolve the problem. Support isn't that great with resolving issues.

MSP 360 Backup Product Review

Pros:

All the offered features like backup, schedule, manageability, encryption, data restoration etc.

Cons:

when in need of for the support there are too many KBs shared through email to go through and perform the investigation by our own. That leads to maximum investment of time. In please of that I would suggest MSP 360 to give a call back as soon as possible to the customer to provide the appropriate solution.

Review - MSP360 Managed Backup

Comments: My experience in use of MSP360 Managed Backup is great and usefull.

Pros:

The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull.

Cons:

I dont have bad oppinions about MSP360 Managed Backup.

Easy to setup and feature-rich

Comments: We use it daily, it's fast, alerts us when needed, and very easy to setup and license.

Pros:

Ease of setup, licensing model is intuitive

Cons:

having to create a separate storage account to store the backups

MSP360 Managed Backup

Comments: Our overall experience with MSP360 Managed Backup is a PLUS!!

Pros:

MSP360 Managed Backup exceeds our expectations. It is affordable, easy to use, easy to understand.

Cons:

MSP360 Managed Backup has soo many options that sometimes you need RTFM although that is not a CON.

MSP360 a backup solution for MSPs and Corporations

Comments: Very happy overall. MSP360 allows us to manage a centralized SaaS backup and recovery platform. All jobs are managed from a central console. We can use multiple storage providers for redundancy and can manage our own encryption keys.

Pros:

For us, MSP360 checks all the boxes. One of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required. They allow customers to create and manage their encryption keys. Multiple backups options, retentions, and schedules are supported. Additionally, support is very responsive.

Cons:

The licensing was convoluted to get volume discounts in the past, but they have fixed those issues. The recent addition of FFI backups requires support to enable it on some third-party S3 buckets.

MSP360 - A Great Backup Option

Comments: Using MSP360 has been a very good experience overall. They provide regular updates to clients that push out and update themselves when I tell them to. The backups have a lot of flexibility in scheduling and recovery options. Once an agent is installed, I can manage every aspect with the web interface, which is very convenient.

Pros:

When I was looking for software to back up customers' computers I needed it to meet certain criteria. Remotely managed (Cloud-based), onsite and cloud for storage, and encrypted. MSP360 hit all those points for me and did it really well.

Cons:

The scheduling backups were more problematic for me in the beginning when I used the software, but it has improved over the years.

MSP360 the easiest and safest way to make computer backups

Comments: We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it.

Pros:

It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software.

Cons:

I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups.

A reliable backup platform to work with

Comments: Overall, a great solution and great addition to our MSP business.

Pros:

Being able to brand the client as our own and receiving daily reports of the backup are top notch features.

Cons:

Learning curve is a bit steep, but given the features and capabilities, that is to be expected.

Great Solution

Comments: I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support

Pros:

Work great Easy to configure Fast Backup

Cons:

web portal need more details but still work good

Overall a good product

Comments: It's been working well as a backup solution for my business needs.

Pros:

Reliable backups with multiple cloud store platform options. Good dashboard where you can keep track of backups, current and historic.

Cons:

Ongoing small issues which don't seem to get resolved. e.g. date issue with email notifications, where backup date switches between US and EU format making it confusing for customers.

MSP360 is THE affordable backup for MSPs and small businesses

Comments: Support has been great and with Wasabi storage, we're good to go!

Pros:

It's price point so we can make our margins but the client can still afford it.

Cons:

It can take some time to get the first full backup.