Needs more integration

Reviewed on 26/11/2019
Matthew S.
Customer Service Representative
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love keeping my call logs in a centralized place but I’d also like to keep the recorded calls in this same program (this is done with another program). I think this is a great start, but could use some more integration with clickable links on websites if the operating system recognized this program as one that can make outgoing phone calls.

Pros: This software shows my call history, time during calls, and current state. It allows me to easily switch states from available to unavailable.

Cons: It does not allow me to click a link to make a call from a site I found on a web site. This would save me time over a week or so by not having to copy and paste each phone number into Finesse, but just click to call, like Google Voice in the Google Chrome browser.

Great Product!

Reviewed on 30/12/2018
Mikala D.
Guest Relations
Hospitality, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It is a great product and I recommend it for all businesses

Pros: I love the ability to change your 'status'.

Cons: Sometimes when working from home, uit will kick me off.

crash

Reviewed on 8/8/2019
Kecia B.
Sr Rep
Insurance, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: not very much it constantly crashes just a pain

Cons: we need a new system this system is not reliable

Finesse makes inventory management easy.

Reviewed on 12/2/2018
Verified Reviewer
Service Desk Analyst/ On Site Technician
Law Practice, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I like that I can add tracking information to assets and add descriptions and costs as well. I think these are the fundamental things needed for asset management

Cons: It can be difficult to use. I spend a lot of time reviewing the help documents and go ogling answers.