Hapana Reviews

From rebrand to growth: Hapana's unmatched support

Comments: Overall, our experience with Hapana has been very positive. The platform has made our operations more efficient, allowing us to focus more on delivering a high-quality experience for our clients. The customer support team has been responsive and helpful whenever we had questions or needed assistance. Hapana has become an essential tool in our day-to-day operations, and we look forward to continuing to leverage its capabilities to enhance our business. Additionally, Hapana played a crucial role in making our recent rebrand seamless, providing exceptional customer service throughout the process. Their team's responsiveness and attention to detail ensured that every aspect of our transition was smooth and efficient, allowing us to focus on delivering an outstanding experience to our clients!

Pros:

As a growing business, VAURA has greatly benefited from Hapana's support and dedication to continuous improvement. Their team has been with us every step of the way, providing exceptional customer service and ensuring we have the tools we need to succeed. Hapana actively engages with brands like ours to gather feedback and make updates that enhance their product. This commitment to evolution ensures that the platform adapts to our changing needs, helping us stay ahead in the industry. Additionally, the integrated reporting and analytics in Hapana provide valuable insights into our business performance, helping us make informed decisions.

Cons:

One challenge with Hapana is that, unlike larger competitors like Mindbody, it can be difficult to get people to recognise its full potential. Because Hapana is not as widely known, clearly outlining its unique advantages and innovative features is crucial for its future success. Highlighting the ways Hapana excels—such as its personalised customer support, commitment to evolving its platform based on user feedback, and innovative solutions tailored for growing businesses like ours—will help distinguish it in a competitive market.

HIGHLY recommend [sensitive content hidden] as your Account Manager!

Comments: It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, [sensitive content hidden] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again [sensitive content hidden]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution.

Pros:

My account manager [sensitive content hidden] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but [sensitive content hidden] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for [sensitive content hidden] -so well done.

Cons:

Without a dedicated accounts manager, like mine - [sensitive content hidden] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts.

Needs improving

Comments: Unfortunately stuck with hapana due to franchise agreement and wish they would pick their game up. If you are a small business you are going to be paying $300+ a month for headaches.

Pros:

Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!

Cons:

How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.

Love it!!!

Comments: Migration to Hapana was mostly seamless - any small hiccups (which are expected) were quickly addressed. The best transition we have made! Ample support, an amazing app for clients, great backend. I've used multiple platforms for running our business (MindBody & Zingfit) and Hapana is by far the best overall.

Pros:

Ease of use from a backend and front end. Amazing support from the team (in particular [sensitive content hidden] !) Also like to see the platform evolving and releasing new features!

Cons:

Small con! Scheduling classes is timely (need to have an option to repeat for up to 7 days in order for the repeat option to be effective).

Client and Lead Management in one place

Pros:

I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana

Cons:

There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date.

Hapana evolution in experience

Comments: The initial set up was good, a few things werent very clear. Month 1-6 had alot of teeth issues. Since then I feel we are in a good rythm in resolving any issues that do arises, the customer services has dramatically improved.

Pros:

Collaborative approach and open communication with Middle to Higher management team

Cons:

Set up of GROW talking to our offering and the intinal off shore support with GROW, this has since changed

Best booking system

Comments: LOVE!!!! Never without support of and when I need

Pros:

The support you get from the hapana team is next to none! I always feel very supported

Cons:

I have no problems with the support I receive

Hapana Review

Comments: Mostly I deal with [sensitive content hidden] who is absolutely incredible. He responds so quickly, is super efficient and always so helpful and kind! I appreciate all interactions with him.

Pros:

It’s very simple to use, doesn’t take long to figure out how to navigate your way around it!

Cons:

More clearer reporting. This is a little difficult

Great Support

Comments: Great, I used it from a Regional Manager side. They are always willing to improve and better them selves

Pros:

The support they provide. Some parts are very simple to use.

Cons:

Some reports can be a bit confusing. I found some times there were a few ways to get the same report

Great service & experience

Comments: Really great, as [sensitive content hidden] made the whole process a breeze!

Pros:

[sensitive content hidden] is absolutely amazing and so supportive! She’s helped us every step of the way, really prompt with her responses and is so patient and friendly, which makes the entire experience very easy! The system is user friendly and easy to navigate once you get used to it.

Cons:

There is a support hub but it would be great if there was a user manual / guide.

Hapana meets a complicated business model and nails it.

Comments: My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration.

Pros:

The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.

Cons:

I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.

Extremely Satisfied

Pros:

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

Cons:

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

Hapana wasn't the first software we used but it will be the last!

Pros:

- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

Cons:

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

Really enjoying OneFitStop and our members love the App they developed for us!

Comments: Fantastic!!
Really looking forward to a strong partnership in 2021!

Pros:

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Cons:

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Happy Customer

Comments: I made the switch from MindBody around 2019 due to seeing competitors apps look alot flashier than ours and it is something I am very glad I did. We have been very happy with the product and service Hapana provide our business.

Pros:

Fairly user friendly considering the depth of features on offer, good support team

Cons:

No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down.

Worth the switch!

Pros:

Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors.

Cons:

N/A..... Nothing to report at this time.

LTYB Review

Comments: Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop.
We are certainly very happy.

Pros:

The ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some.

Cons:

Nothing really. The system does what we need it to do.

One Fit Stop is an affordable software that fits my yoga studio perfectly.

Comments: I get bookings, I get to advertise with links, I get an easy to use app.

Pros:

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Cons:

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

Fantastic Customer Service & Support

Comments: Fantastic! The support has been incredible and we haven't looked back.

Pros:

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Cons:

Sometimes difficulty optimising our customer sales flow.

Great Beginnings

Comments: Customer Service has been great with our account manager and onboarding manager. The migration of our data was smoothly handled and the roadmap for their future deployments look promising

Pros:

Hapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!

Cons:

Because they are newer - some core functionality you would think would be built hasnt yet. This does create limitations

One Stop Shop

Comments: As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me.

Pros:

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

Cons:

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

nex level fitness

Comments: phenomenal great software and great team

Pros:

the support is phenomenal working with [sensitive content hidden] is a breezze

Cons:

working with [sensitive content hidden] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana.

Dog House Loves Hapana!

Comments: In one word: easy! Love our app, love Micky & the team at Hapana. 5 stars!

Pros:

The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients!

Cons:

The price point is a bit higher than I would love but you get what you pay for!

Vive Active X Hapana

Pros:

Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate.

Cons:

The app not being completely customisable.

Hapana user for the last 3 years

Comments: Experience overall is great especially [sensitive content hidden] who is super helpful and responsive

Pros:

Functionality plus easy to use and easy to train staff on

Cons:

Cost is a little high comparative to others in market