Fresha Reviews

Easy to use

Comments: The staff are all really helpful, the system is reliable and it’s really easy to use.

Pros:

ease of use, online booking features and accessibility.

Cons:

Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.

System is Intuitive

Comments: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Pros:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Cons:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternatives Considered: Boulevard, Square Point of Sale and Meevo

Reasons for Choosing Fresha: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Switched From: Vagaro

Reasons for Switching to Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Fresha Review

Comments: Very good use it for many services personally

Pros:

I am able to book appointments through fresh easily and get reminders

Cons:

It sometimes logs me out and doesn't keep me signed in

Looks good on the surface- but cumbersome- NO CUSTOMER SERVICE other than email which is only occasssionally answered

Comments: I do not understand all the glowing reviews. This is a Buggy program with little customer service.
Definitely a hassle. Won't let you do some basic things a med spa needs.

Pros:

Price point Visual is ok Theoretically some features that are nice (but often awkward to use)

Cons:

Customer service is HORRIBLE. NO PHONE to call anyone. They don't always respond to emails and when they do it's never the same person so ongoing issues are difficult to resolve. The demand screenshots even when you adequately described the issue and it is easy to u understand- this is frustrating when it's intermittent (like it doesn't want to integrate the credit card payment) They deploy new features, but it is difficult to utilize them sometimes as the instructions are vague.

Great booking system for a great price

Pros:

I compared a few different booking systems before settling on Fresha. I chose them because they are one of the more cost-effective alternatives on the market and provide a very seamless customer experience. The app really looks beautiful, so I knew it would be a nice experience for customers. The Fresha team also seem to be working on the app software in the background all the time, and I appreciate that they're always looking for ways to better the experience for businesses and customers.

Cons:

All businesses using the Fresha software are visible via the app. While this is great for other businesses to get more visibility, it's one extra step for customers to look up your business in order to book through the app. I'd also prefer if the cancellation policy could be more tailored rather than one, flat policy. 50% within 24 hours, 100% within 4 hours for example.

Great Place to Start

Pros:

It was easy backend to use and update. It also has a free option

Cons:

There was a constant issue with clients booking online and it caused confusion for my guests

Alternatives Considered: Vagaro and GlossGenius

Reasons for Choosing Fresha: Clover was sold to me from my bank and not salon friendly and had hidden expenses monthly

Switched From: Clover

Reasons for Switching to Fresha: It was free to use and seemed also very easy. In the begin

Thank you for a great product.

Comments: I have been with Fresha since its inception when they were called shedule and I have enjoyed using this program ever since. [sensitive content hidden] is usually great at answering questions quite quickly and I’m grateful for that.
Thank you.

Pros:

The ease of use, the comprehensive tools available

Cons:

I’m honestly having trouble answering this question because I don’t think there’s anything I don’t like.

Great option for online booking

Comments: Overall, Fresha is a great option for a booking system for any company

Pros:

This booking agent is very easy to use & is very versatile, and the ability to manage things on my phone is a huge bonus.

Cons:

Not a huge deal, but the mobile app does not like to stay logged in, and can get frustrating when trying to do something quickly

Happy customer

Comments: very happy able to see appts book and amend

Pros:

can see all my appointments easily, including all future appointments

Cons:

my only con would be that I would like it to link with my calendar

Great Service - Easy to use

Comments: Excellent - would recommend as its user friendly

Pros:

Easy to use - and has the features required.

Cons:

No complaints at this time - I think its a well designed service

Excellent System to book appointments and manage your salon

Comments: Great thank you, think I've covered everything in the feedback but thank you for all your hard work and friendly emails they are so appreciated.

Pros:

Very easy to use, not too fussy and also very comprehensive. They are a forward thinking company and rarely stand still and the competition changes. I love the little notification bell which comes up with all their new features as they arrive. Some nice little surprises there! I love that they listen to us as the customers and take on board what we say. Love the new Gift Cards by the way!

Cons:

Nothing really to dislike but it could be worth considering adding an option on the Blast messages where you send one email then a reminder email goes out a few days later or when you want to send it automatically. Could work well for Black Friday for example when everyone's trying to get customer's attention! Could do a package where the second email is a bit cheaper than the first if you want to re-send.

One of the best systems to grow your business!

Comments: Our experience with Fresha has been great and has helped us grow our business, thanks to [sensitive content hidden]
who is always there to answer any questions we have!

Pros:

Integration with out previous processing system was very easy with the help of our Fresha agent, campaigns are a great feature as well as the updates Fresha is frequently coming up with.

Cons:

Don’t like that they don’t provide a physical gift card to give to the client that wants to gift a family or friend.

Appointments, scheduling and notes | An all-in-one no-brainer app

Pros:

First of all: FREE! Second: Complete! Third: take notes, upload pictures which is great for before/after pictures or medical exams, prescriptions, etc. Fourth: Patient notifications by e-mail and SMS... is that enough?

Cons:

I'd love to be able to edit the SMS reminder. I love the fact it has Portuguese as a language, since I'm based in Portugal. HOWEVER, the fact that it uses Portuguese from Brazil (as if that's even legit) is annoying. Words like "gerenciamento" and "oi" on a reminder for a health appointment in Portugal shouldn't exist if you want to look professional :(

Very user friendly for beauty industry!

Comments: Overall have a great experience with fresha as it is easy and convenient to use and meets all of my needs.

Pros:

As a user in the beauty industry I really enjoy this software. It makes tracking clients and setting appointments very easy and clients seem to use it with ease as well!

Cons:

I think the calendar view could be a little more clean.

Fresha solves a lot of Small business online scheduling issues!!

Comments: Good so far, I have had a hiccup but that was essentially my own fault. I moved from another online sheduling system and I just assumed it was a similar set up. Fresha is much easier, but where I have changed system I am having to adapt and learn this new layout.

Pros:

Fresha is much easier and cheaper than other similar products on the market. I used another product before and to be honest I am very impressed with Fresha. I moved from a more expensive product that had a lot to say for itself but didn't deliver nearly as much as Fresha has in the short space of time that I've had it. The online scheduling is briliant,and is set up very simply for me to use on my own.

Cons:

I have had only one issue and that is that I had a few clients book in at slots that should not have been available for them to book in. I Wish that the online booking was tentative until accepted by either myslef of the client to avoid this. Basically, I had to explain that the slots weren't available and connect my calendar. The issue was sorted by me, but I feel there should be a system in place to avoid this. I want clients to be able to book in, but sometimes I'm corresponding with people on other platforms and haven't updated my calendar on fresha. This means that online clients could still book in wihtout me accepting the time slot or reviewing the selected time.

Used to be good

Comments: Im a fan and a loyal, but looking for alternative.

Pros:

Fresha got 5 stars before it gets to good. They promised to be FREE FOR LIFE for all members in the begining. They have sms and email reminders free in the begining. Businesses are happy with it and gave them 5 stars in the early stage. Ive been using it for 7 years, we put so much effort and feedback to help them grow.

Cons:

As they get better, they start charging businesses too much and greedy.1-Text messages are not unlimited anymore as promised, they start limiting down each month less and less. So we buy more reminder TEXT each month. That's fair. BUT2-Clients found us from FRESHA market= WE being charged 20% of the services they booked. Clients never howed up or cancel, we los the money. Economy is bad already, this is the last draw.We salons earn by % of services and carry a lot of fees, but this is ridiculous

Easy to make reservations from the website

Pros:

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Cons:

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great

Hiding fees £72

Cons:

I work with Fresha about, five years and someone take online appointments. And she didn’t even come “no show “ and they charge me £72 for thisLast couple days I’m trying to contact them no contact number they don’t answer they don’t explain to me. This is not fair I will take this to all media group. I will try my hardest to tell everyone. Kind regards mutlu taskin

The Best Free Appointment Booking Software for Male Grooming Businesses

Comments: I love it and keep using it for years now. I even recommend it to parlors that aren’t using it to have all the places I go to and the staff I book with in one place

Pros:

FreeEasy to useAutomatically adds the appointments with location to my Google calendar and sets reminders. Super handy featureExcellent customer support

Cons:

The app is rarely slow and clunkyThe suggested barbershop locations are sometimes not the nearest

Love this system

Comments: Perfection, superb, 10 out of 10, will recommend

Pros:

The customer service is so fast acting, responding quickly

Cons:

So gar there is not much i dont like about fresha

I love Fresha.

Comments: My overall experience is going great and I love Fresha.

Pros:

I absolutely love everything about Fresha.

Cons:

I do not have like least about Fresh at all.

Great customer service

Comments: [sensitive content hidden]
from customer service was very helpful and solved our issue efficiently.

Pros:

Everything is in one place. Easy to manage.

Cons:

Difficult to manage services using multiple resources.

Very happy with Fresha

Comments: I had some quieted which [sensitive content hidden] was able to answer and help with. Overall I’m really happy with the app and customer service.

Pros:

It’s simple and easy to use with lots of great features.

Cons:

No contact number, everything by email. [sensitive content hidden] kindly contacted me via phone.

positive

Comments: excellent

Pros:

the fresha team are always on hand great service from [sensitive content hidden] this Moring to help me

Cons:

nothing yet all working good for me at the moment

Fresha User Review

Comments: Brilliant - I would totally recommend.

Pros:

I love this app and I am so pleased that it was released. I easily can now book all of my appointments to suit my schedule.

Cons:

I do not feel there are many improvements that I can think of.