Weave Reviews

Essential for business

Pros:

I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.

Cons:

ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.

Weave

Comments: Overall I think Weave is a great benefit. I think that instead of adding new features, they need to work on properly developing their currents ones to ensure they work optimally. Adding new features just takes away from them having the best most efficient programming for what they offer in my opinion.

Pros:

I like how many ways you can access weave and connect with patients and staff. Overall it is easy to use and works well for communicating with staff and patients.

Cons:

The iPad app cannot switch to landscape mode. This is a very basic feature that I would honestly expect a company to have. Also, team chat needs a lot of help. The team chat is organized totally different in the mobile app vs the desktop version. It needs to be organized by most recent conversation and should not allow for new threads to start with individuals. You can easily end up with 4 threads with the same person and it is really confusing. In addition, there is significant lag with the mobile app. If you get a notification on your phone and you go to open the app, you have to wait a solid 5 seconds for the notification to appear within the app. If you don't, you can't find the message anywhere. In addition, some individuals have a different version of the mobile app and the notifications on their chats never go away even after they have read and responded to them.

Improve patient access anytime they want it.

Comments: Love the way it should work.

Pros:

My patient can communicate with our offices when it’s convenient for them. It allows access even if they cannot hear or understand on a phone. Texting or emailing them is best venue for communications with them.

Cons:

Customer service is very lacking in professionalism, inability to bypass technology deficits customer may have, seem very distant with no empathy and a non caring attitude like a robot. Not very pleasant at all when you are the paying customer.

Love the Weave Software

Comments: We have loved our experience with Weave. Our schedule stays full most days without a lot of extra help.. We get so many compliments on our reminders patients love the texting

Pros:

I love seeing who is calling before I answer the phone as it helps me be prepared for the caller. Love the reminders that are sent out. We have a lot less no shows and frees up our time from manually having t call or write reminders.

Cons:

Sometimes the phone glitch a bit, one of the phones won't ring at times at the front desk then I have to move to another location

Henritze Dental

Comments: We love Weave. It works well in all our offices. Installing has been made pretty easy [sensitive content hidden] has always been a huge help over the past year or so working with me to integrate and install at offices. Customer service is usually on point, the chat feature is super nice. Account manager [sensitive content hidden] has been very helpful as well, [sensitive content hidden] did an awesome job before her.

Pros:

The best feature of this product is being able to multi task and take care of multiple patients at one time. We really appreciate being able to be on the phone with a patient and responding to another patient by text to keep the scheduling flowing.

Cons:

Integration to communicate to multiple offices when we have such a large group. Some of our offices do different things it would be nice to message another office to set up an appointment for the patient we were referring without having the patient call or us having to call the office to reach someone. Save the Date Reminders are a big issue that hasn't been able to be resolved since our time change on the East Coast back in November all our Save the Dates go out 6:50am when offices don't send out messages before 7am or 7:30am. Multiple reminders are great, it would be beneficial if we could select what our patients would like instead of it being the same across the board. We get messages constantly about the patient had already confirmed their appointment a week ago now its 3 days before they are asking to confirm again. We have it set up like this and want it that way but if a patient doesn't like it they just opt out of text then they get nothing instead it would be nice to select certain reminders per the patients preference.

Using Weave for Dental Practice

Comments: As a business that has used weave for over 5 yrs it has greatly improved our ability to be more efficient and communicate easier and faster with patients.

Pros:

The features we love most about weave is the pop up screen with direct text communication with patients. This feature is great or communication, scheduling and reminders.

Cons:

The fees are very high compared to other similar systems and we seem to have a lot of user glitches. Though I will say that customer service is alway very helpful.

User friendly

Comments: I have been very happy with weave. Have found a few employees of weave that have been VERY helpful

Pros:

Team communication is essential to our practice. Being able to chat throughout the office is critical for communciation.

Cons:

When there are glitches in the system and they send text messages to closed accounts.

Weave Review

Comments: They kept telling us that they would develop new changes and never did

Pros:

We like what was sold us, google reviews, text to pay, call recording, reports

Cons:

Google reviews, call recordings, faxing was horrible

Ultimate Communication Tool

Comments: Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity.

Pros:

We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance.

Cons:

We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are.

Doesn't work with topsOrtho

Comments: Acceptable phone service. I would tell a friend to consider it if it integrates with his PMS.

Pros:

The concept of what Weave does is amazing! We never really got the computer screen popups to work because it doesn't work with tops, but the phones worked well.

Cons:

It does not integrate with topsOrtho and likely will not in the near future. As I have been told this is because of lack of cooperation from the topsOrtho company. Regardless, it kills the idea of being able to use it if you have Tops as your PMS.

Software is great. Customer service could use some work

Pros:

The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.

Cons:

Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.

Seamless integration of telephone and texting with easy recall and reminders

Comments: Weave replaced our phone system and provided phones, so the incremental cost is not very great. They have decreased our no show rate significantly.

Pros:

The best feature of the software is the ability to give an immediate response to everyone who calls us. If we don't answer the line right away, the patient gets a text asking how we can help. Also, the recall and appointment reminders are easy to script/edit and to schedule. You can also administer all of this remotely, including changing the message or forwarding the lines. I also love that they are always improving the capabilities of the software. With regularity, they post a video you can watch to see what they are currently working toward. Always very exciting!

Cons:

At this point, I am interested in mass email capability, as in for a newsletter. I believe they are adding this feature.

A Must-Have for Any Practice!

Comments: It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!

Pros:

The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.

Cons:

There is no version in Spanish (or other languages) - yet!

Weave Review

Comments: Enables employees to work on other tasks, saves time and money. Multiple uses with phone, text messaging with patients and coworkers. Integrates with Dentrix so when it recognizes a phone number it links it with the patient, so no problem if someone is hard to understand.

Pros:

Automated messaging for appointments and integrated with our dental software

Cons:

Phones are internet based so they do go down when the internet goes down.

Weave review

Comments: Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy of working texts between patients, etc.

Pros:

The ease of scheduling/reach out to patients via text is great. The automated features are ideal for us as well.

Cons:

It faults from time to time and kicks us out - logging in frequently is a common thing.

Weave has been beneficial in several ways to our office.

Comments: As stated before, we love Weave and what it has done for our practice. It has brought us up to date in the technical world, it has allowed better patient communication, and be more time efficient. At times I feel like we have hired another team member to help with all the features we have been able to benefit from within Weave and it has been a game changer for our team.

Pros:

Before Weave, we were using one company to offering texting to our patients and another company for phones. When we first discovered Weave, I was excited to combine our phones and text messaging feature with the same company & have the same text number be with our office main line. Little did we know all the amazing features Weave would continue to offer! For our office to now offer auto-reminders, sync confirmation texts, a mobile app, communicate with patients off hours via phone or text and appears we are at the office, team communication during office hours via computer, digital forms that are customized to our office, data collection, payment links to patients, and more. We are so blessed to have found Weave and implement into our practice.

Cons:

I wouldn't say there is anything we necessarily dislike about Weave.. we were in the beta group for forms and we know there was a process of designing and having bugs worked out. We are very patient knowing it will be worth it in the end. The feature that would be nice in the future would be to also offer to send patients digital forms or payment links from the mobile app!

Weave is our right hand man

Comments: I have overall had an amazing experience with Weave, from the ease of installation, to the ease of use and the ever helpful updates.

Pros:

I could go on and on about what I love most, however, I will leave it to this; Since starting with Weave, our lives have been improved so much. It is so easy to use and contains so much information, I cannot imagine life without it at this point.

Cons:

My only real complaint is that I cannot update our on call doctor myself, I have to message in to support to have it updated.

Handles Desktop Texting with Clients

Comments: This is good for texting with clients and for handling VOIP telephony.

Pros:

I like that we can SMS text with clients from the desktop computer, and can handle VOIP-level functionality with the phones.

Cons:

We cannot create text broadcast groups, to which clients can subscribe/unsubscribe. With ZipWhip, we could do this.

Want to streamline your patient communication and save money?

Comments: After the initial training period, and understanding how to use the software to our best benefit, we appreciate the call logs (which it also monitored by employee the # of text messages that are sent), the fax option, the pop-ups when patients call and the use of text messaging with history always available for the patients. As the consultant, I appreciate the ease in changing the voicemail messages, as well as using the app to review the schedules.

Pros:

We switched to Weave when the pandemic started so we would have more control from home relative to messaging to our patients. We really appreciate the pop-ups that tell us whose calling and keeping a log of the incoming and outgoing calls. (In other words, we like VOIP!

Cons:

The campaigns - not enough customization vs other platforms that we have used.

Simple, Elegant, Exceptional

Comments: Weave has streamlined our customer communications and optimized our business efficiency.

Pros:

Weave gets the most out of our previously antiquated phone system. Their features, support and software make running our business more efficient and profitable.

Cons:

Nothing. Very easy to use and excellent all around.

Good concept that has gotten very buggy lately

Comments: Increasingly buggy software and support that used to be fast to respond now often takes days to get a hold of someone.

Pros:

When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. That is not the case anymore.

Cons:

The software has become increasingly buggy lately on all platforms. There are no new EMR integrations lately and our current EMR has been unsupported for several years. If I could find something else that did everything weave did I’d replace it

Weave in real time, makes it easier.

Comments: Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone system has worked well too.

Pros:

Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print).

Cons:

Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now.

Weave for Dental Providers

Pros:

The text messaging features are my absolute favorite about the software. We use text messaging for our appointment reminders, upcoming due dates, payment requests, and everyday communications with patients. My office has been closed this week due to t he COVID-19 pandemic, but we have been able to keep in contact with all of our patients and can even call them when necessary through the Weave app on our mobile phones. We also have a staff chat that we can use to message each other while in the office or away from the office. It is super handy. We have used many other patient communication products, and have never liked one as much as we like Weave.

Cons:

The only con I have is that occasionally the mobile app acts up. But on the pro side of that, there's a mobile app so my office can check up on patients and our schedule anytime.

Great features, but MANY bugs/issues

Pros:

The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.

Cons:

There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue. Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue. Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.

Small Office Big Benefits

Comments: As stated before, the texting and communications aspect of Weave is awesome. I wish we were able to use the scheduling and integration components but our software is archaic and that won't change.

Pros:

We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability. It is easy for us and makes us look like rock stars to our patients who can literally reach us about any time.

Cons:

There are some very practical suggestions we have made in regards to texting capabilities (like notification sounds) that would be helpful but nothing has changed since we first got it. The VOIP phones have a lag that makes it frustrating.