Pulseway Reviews

Low Cost RMM with Great Value

Comments: We transitioned from Labtech automate to pulseway and it's been remarkably simple to switch. The cost savings and what I find to be superior scripting automation has made pulseway my favorite RMM to date.

Pros:

Cost Ability to Deploy from local servers Remote Powershell/Command Prompt is a life saver The scheduled execution of Powershell/Batch Scripts Easily control windows updates

Cons:

No remote access for Mac OS The biggest con is that functions are split between the web interface, the Pulseway Remote Desktop app, and the Pulseway dashboard app, for example, you can only chat a user from the web interface and not directly from the remote desktop application, or you can only configure the customers pulseway monitor configuration from the Dashboard application.

A Comprehensive Review of Pulseway

Comments: Overall, Pulseway is a great remote monitoring and management solution for businesses of all sizes. It is easy to use, feature-rich, and highly secure. The cost can be a bit on the high side, but the convenience and peace of mind it provides is definitely worth it.

Pros:

Pulseway is an incredibly powerful and user-friendly remote monitoring and management solution. It provides a robust set of features that allow you to monitor and control your IT environment remotely in real-time. The intuitive dashboard and alerting system make it easy to stay on top of any potential issues. The mobile app has also been designed for maximum usability and convenience, allowing you to access and manage your IT environment from anywhere.

Cons:

On the downside, Pulseway can be quite expensive for larger IT environments. The cost of the solution can quickly add up when you need to monitor multiple servers and devices. Additionally, the mobile app does not offer the same level of control as the desktop version.

Pulseway Is The Best

Comments: I started using Pulseway when I worked at an MSP. When I became the Technical Director of the company I work for now, implementing Pulseway was one of the first actions that I took. It enables me to monitor my systems, monitor for issues, and support my users regardless of where they are or where I am.

Pros:

I like that Pulseway is big enough to be feature rich and stable but not as big as some of the other players in the space that attract attention and have been breached (looking at you SolarWinds).

Cons:

They're a bit sales pitch-y, even though I've made it quite clear that I'll contact them if/when I need them. Lately they have been sending alerts to my as if they are actionable issues that I need to address. Not a fan of that in my free time.

A Low Cost Option with Everything!

Comments: For the price, you have workarounds. It does havea learning curve, and will take you time to get used to the way Pulseway does things. Sometimes its seems wacky the way things work. They offer decent support and most questions get resolved. Good think is they are always fixing issues, and updating the features. Saving money with Pulseway was our draw to it. Very happy with the way it offers many of the features in solutions costing 5 times the price. No commitment, no contract pricing let us play with it and decide without worry. Enjoy the professional layout.

Pros:

It does take time to learn. It has many features, many modules and lots to offer. The price is the draw to Pulseway, as it is much cheaper than the leader in the RMM and MSP industry. They offer full managed support for servers, which if your an MSP, you will see the value there. The cost per server is low enough to make it profitable and give you access to network and server engineers at a low cost. The sales and marketing feature has lots of potential. The dashboard feature for systems is one the best.

Cons:

Workflow and process flow is confusing. Needs a better one dashboard solution for everything and not having to jump to differnet modules. The integrated help desk, has issues and needs better integration with the RMM. Overall it needs a better workflow process.

Wonderful product

Comments: I love this product and the team supporting it. They are a wonderful group of people.

Pros:

I love the easy-to-use interface of Pulseway RMM. Settings are easily accessible, and their support articles and team are great. The mobile application is one of the best features, allowing me to manage and monitor all my computers and servers with my fingertips. Managing our IT tasks has never been easier with Pulseway.

Cons:

The lack Apple features to update and apply security features, but they are always adding and updating their support for Apple devices.

Premium RMM at Great Cost

Comments: Pulseway is a great RMM tool, and with the introduction of third party patch management I think they have the opportunity to become one of the best platforms on the market in features, ease of use and cost. Support requests were generally answered quickly, the setup and deployment was easy and the use of the platform was easy to learn. This is a great platform.

Pros:

This RMM platform is incredibly easy to use and setup. Offering silent install of the agent, the ability to lock out the agent from users making changes and from our experience it used little system resources. The RMM comes with it's own integrated remote access tool which allows for seamless remote connection to client endpoints, as well as integrated remote command line tools and remote Powershell right in the dashboard, making it easy to perform tasks without interrupting users. Built in scripting with multiple predefined scripts was a plus, but the ability to custom create and deploy scripts to the dashboard was a huge benefit, especially when remote installing third party software and tools. The dashboard design is modern, the support agent can be branded to your company, and users can request support right from the quicklaunch icon. Additionally, the remote chat feature allows for communicating with a logged in user without having to remote connect to the endpoint, making it easy to give a user a heads up if you need to connect or reboot their machine. Overall the Pulseway RMM product is worth taking a look at for any MSP interested in getting premium features as half (or less) of the cost of the other guys, without compromising on ease of use or support.

Cons:

Third party patch management is just now being rolled out for Pulseway, a feature that many other RMM platforms we reviewed already had in place. We had to use a third party patch management platform to manage non-Microsoft patches. The antivirus integration (for Webroot) doesn't allow management from the dashboard - if you want to add sites or configure policies you have to connect to the Webroot dashboard directly. You can deploy the AV solution from the Pulseway dashboard, but you would have to have already setup the profile for the deployment in Webroot. Pulseway requires a minimum 25 seats - so if you are a small MSP or just starting out, you may end up paying for unused seats - however, the price per seat for workstations is one of the lowest I have seen in the industry, so you'd likely still save money over the other platforms.

Customizeable and Easy

Comments: All tickets or issues i had with the software were fixed in a timely manner. Pulseway has also been adding features at a steady rate.

Pros:

The interface is very intuitive and customizable. It was also very easy to setup, not like other RMMs.

Cons:

I used to not like that the PSA would not talk to the RMM. However slowly that has been integrated.

The flagship of our company

Comments: We use the tool for most of our daily tasks such as remote access, alert management on items relevant to the administration of the IT environment, automation workflow for various problem solutions and kaspersky antivirus management, integrated into the complete solution itself.

Pros:

Ease of use and implementation. Integration with Zendesk and Slack, plus integrated kaspersky antivirus.

Cons:

Add ons Network Monitoring and Cloud Backup are very expensive when converting to our local currency

Amazing Product

Comments: Very Positive, Between Tech Supports Fast respond time, and Sales Rep checking in and letting me know personally of new features

Pros:

Very Fast and Reliable Product. this product and made it 100 times easier to monitor and responded to failures within minutes rather than the end user calling hours after a problem has arrived. This product is has endless features and endless customization for automation.

Cons:

1 update to fix Web viewing of server backups took a long time to fix ( this is now working and flawless), and does not support Legacy OS (Server 2008, Server 2003) but it is a good thing to move forward.

It really makes IT heroes

Comments: I'm able to assist my customers without needing to move to their office. For critical incidents, events, I'm alerted.

Pros:

Accessible on web and mobile, you can see at a glance you managed endpoints and have a total control on them.

Cons:

I seen no cons even though some small improvements could be added

A toolbox that makes maintaining hundreds of systems easy

Comments: After spending a lot of time monitoring and maintaining systems (both Windows servers, Workstations and Linux servers), Pulseway has proven that the time spend building the right policy and groups is well spend. its easy to monitor whatever we chose.
Also it's super cool, to be able to call a costumer, almost at the same time a notification pops up, to tell them, that we are aware of the problem. Even if we are out of the office, we can do some of the maintenance via the phone app
Pulseway is a tool, that helps our helpdesk and maintenance save time

Pros:

The ease of use The way its posible to use our own scripts in maintenance The installation proces The user and group setup The policy setup The repporting feature The feature to use kaspersky, and get notifications via Pulseway app or dashboard The dashboard used as an info monitor in our Helpdesk, so we are aware of any issues, in a matter of a few minutes Patching servers is super easy

Cons:

in older versions, the user handeling wasnt that great - but after version 6.X, this has become very easy to use We did have some issues regarding users that was able to see all tags or script - I guess this has been corrected now

Review

Pros:

The user interface and mobile app features

Cons:

The remote control program organization is weird. We ended up removing policies just so we could organize the clients how we wanted to. The file transfer for remote control sessions is horrible. You can't sort or manage files, you can't type a directory path, you can't send directories.

Outstanding

Comments: I have never experienced such good support, from presales questions, onboarding, and support, to help me work through implementing solutions for my unique needs. I feel lucky I found this solution.

Pros:

Pulseway has exceeded my expectation. It is managing all of our distributed computers. Even more impressive has been the customer support. My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable. Your product has been an excellent solution for our needs and your team is fantastic. Thanks for everything.

Cons:

None at this time. Plus, regular updates keep adding great feratures.

Amazing product, amazing team, fantastic value

Pros:

Best monitoring and management software out there Well priced Has all the features one would require Control everything from your phone with the Phone App New features added all the time Support is brilliant Able to rebrand the software with your own company information Group policies make managing settings across organisations/departments a breeze Ability to create custom scripts is fantastic Easy to for technicians to adopt and my clients love it

Cons:

Remote desktop isn't the fastest and lacks built in file transfer and chat (chat is done via a separate app) - although support say they are working to improve this. Can't manage third party updates in patch management Would love more antivirus options, perhaps Malwarebytes or Bitdefender There isn't an unlimited endpoints license option (or a per technician license model) to help curb costs when you've got a considerable amount of endpoints to license

My review

Comments: I really like Pulseway. The company has great ideas they just need to keep up with technology. We should be seeing a monitor for NAS devices by now. Make it control printers. Cloud printing would be so much more useful to me than 3rd party patching. I don't know why this 3rd party patching is getting so much attention, I find it quite useless.

Pros:

I like the fact that I can do most of my repairs without interrupting my clients work. I also like the antivirus integration.

Cons:

The PSA is terrible, we are not going to continue using it. I wish there was more antivirus choices. I hope the dashboard will eventually provide more useful information such as the asset info panel, it doesn't provide enough info.

Best time saving software available

Pros:

I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.

Cons:

There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.

Excellent Product

Comments: Was suggested Pulseway as a replacement piece of software for a multitude of other 'Monitoring' tools that were in use with a little bit of help starting out we up and running within a day or two and now cant live without it. If something goes wring we are now almost always the first to know.

Pros:

Was a game changer for us, real time status of our servers and services. Including sites and licences All in one place. Love the App as some built in fixes and control functions I find really useful.

Cons:

Not much really, The dashboard app could be improved but I don't think I have checked out the latest version

Time saver

Comments: Great. The support is quick and they are always adding new features. We look forward to seeing what other integrations are added.

Pros:

The ability to manage servers and computers from a cellphone app. If we are onsite somewhere and receive a notification, we can act on it immediately. Patch management is another feature we rely on. The ability to centrally push out updates across all devices saves us a lot of time.

Cons:

The remote desktop app sometimes has issues connecting but works for the most part. The recently released third party patch management is behind on which apps it can support compared to other companies, but they are planning to keep adding more.

Pulseway is a great IT tool

Comments: Pulseway lets me see when computers and devices are connected to the internet and when they are not. I can see who logs on right away to make sure it is a legitimate user, the time they logged in and when they logged out. This has helped me to identify viruses and unauthorized activity. It gives even the ip address of who is accessing if it is a remote connection, which triggers an alert. All of the people at Pulseway I have dealt with are always friendly and eager to help.

Pros:

It has all of the features needed to professionally monitor all the electronic devices customer use today. It is efficient and reliable.

Cons:

The one thing I would like to have is the ability to transfer files while connected remotely.

Overwhleming Potential

Pros:

the overall wealth of information presented to you from a dashboard standpoint, as well as some of the 3rd party integrations is incredible, the ability for this to be a one-stop shop is there for sure but it still needs refinement

Cons:

the RDP feature is very de-centralized (3 separate apps), no RDP support for mobile devices, no native mgmt app for OSX, a lot of the integrated features like software removal, updates etc, fail or dont uninstall as with the native Windows uninstall feature, native ADD/REMOVE AD features are also lacking

Pulseway from a one-man-team point of view

Pros:

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.

Cons:

The products and platform is always improving, at this point I can't think of anything I am missing or don't like.

Take monitoring in your pocket and be advised of any issues

Pros:

Very great app and good support! Pulseway really help me to prevent big issues speceally infoming then before happening. And it have a great app that works in iPhone so I can take control of my IT even if i´m out of office.

Cons:

Don´t know yet. Maybe the price? :-) App is fantastic and I don´t know how we work without it before.

Excellent Product

Pros:

Pulseway is an excellent product for me, as I travel between different clients, I know I will get alerts on my phone or tablet immediately so That I can deal with the problem whilst out and about without having to be tied to a desk. A massive amount of configuration available to help you capture virtually any alert situation.

Very powerful software that I probably don’t use anywhere near to capacity

Comments: Applying updates on the fly, pushing out PS scripts as needed for certain tasks, and status monitoring are all a nice benefit when you are a one man IT Department.

Pros:

Easy to use and easy to deploy. The Remote Desktop is a great replacement for my existing remote support software. The absolute best feature, in my opinion, is the ability to push out PS scripts to automate routine tasks; targeted to specific machines.

Cons:

If I have to pick one; it is a little expensive for a small agency such as mine. I would also like to see me more PS script templates made available. Mainly because I am a total noob with PS and prefer to learn from others.

No bull shit , event based server/node monitorering solution

Pros:

Easy to setup low cost dashboard and app Pulseway are accessible , we use that dashboard app to get events to use in our overall dashboard

Cons:

Dashboard app lacks customization options i miss a list of all events instead of the marquee in the buttom. Server events is decentralized configured