HubSpot Sales Hub Reviews

Sales Hub helped us grow our sales team while keeping track of details

Comments: We needed to onboard a large amount of salespeople and integrate it with Linkedin Sales Pro. It works well with our marketing hub as well as our CRM (Which are all HubSpot.) There is a rich amount of integration that makes it easy to use across multiple platforms.

Pros:

Easy to use and set up. Easy for new salespeople to use and learn how to use it. It has the ability to customize by adding specific attributes. It also allows you to create custom stages and workflows on each stage.

Cons:

It is a little expensive and not good for a small sales team.

Alternatives Considered: ActiveCampaign

Reasons for Choosing HubSpot Sales Hub: Salesforce was REALLY complicated and really expensive. They sub-par support.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: Price, features and scalablility

Your Ideal Companion for Effective Negotiations

Comments: As a sales representative working for a reputed firm, I understand the importance of an effective sales management tool that can assist you in comprehensively managing sales leads, appointments, and results. That's why I decided to switch to Hubspot Sales Hub. Initially, I was skeptical about the free limit width of the product, but after using it, I upgraded to the paid version, which was easy to introduce as the paid cost was not high. I was impressed with how easy it was to use the product, and the functions required for sales were all covered. Hubspot Sales Hub allows me to customize the appointment registration function and expand the range of documents and materials I can use. The records left a detailed history of actions, enabling me to monitor the engagement levels of my contacts, including whether they viewed the material or not, which pages they viewed, and how many times.

Pros:

I appreciate that Hubspot Sales Hub caters to sales management, offering all the necessary functions for commercial negotiations. I can customize my appointment registration function using this sales center by utilizing the calendar as a paid service. Additionally, the number of documents I can use as materials aren't limited, making it easy to expand the range of usage. The recorded contact activity feature provides a detailed history of actions, whether the material was viewed, which pages were considered, and how many times, keeping me updated with my contacts.

Cons:

While using Hubspot Sales Hub, I realized I needed additional products like Marketing Hub and Service Hub to enjoy all its benefits. It can confuse a user who may not understand how to efficiently use Hubspot's various products.

Awesome product, absolutely terrible onboarding experience

Comments: HubSpot Sales Hub is a great platform, but their onboarding process is probably the worst I've experienced from a SaaS provider. So I'd advise you against using the software if you want their help in getting the software up and running quickly.

Pros:

Ease of use and automation capabilities.

Cons:

The onboarding experience. They insist on charging for onboarding support, but don't really give you the support you need and completely lack ownership over the process.

Alternatives Considered: Zoho CRM and Pipedrive

Reasons for Switching to HubSpot Sales Hub: Ease of use and level of automation by design in the system.

HubSpot Fits Most Organizations

Comments: From the sales process, to onboarding, to continued support and assistance - HubSpot has been excellent!

Pros:

Many CRMs available, including SalesForce, are huge and complex. Most of the features are never implemented or require a tremendous amount of custom development to work for your organization/workflow. HubSpot provides what is needed with a lot of flexibility to customize it to your needs without requiring a huge development investment. Plus, it's just easier to use overall. Pricing is 1/3 of what we paid with SalesForce, and we have gained more efficiency because we are now using the same product as our marketing team. Information flows naturally between Marketing Hub and Sales Hub, providing better visibility and collaboration between the departments.

Cons:

Nothing. It's a great tool that has been an excellent investment for us.

A powerful CRM

Comments: Overall I am very satisfied with the use of dirty hubspot. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Pros:

What I like about this CRM is the ease of use. You enter your information in the company and in contact and then everything is connected. You can create quotes from the information created in the company and contact very quickly. Navigation in the application is also very good. Several pieces of information are pre-filled by hubspot and you have all the information you want about your contacts in one place. The sales pipeline is also very clear and provides a good idea of future cash inflows and income related to different prospects.

Cons:

Currently, the only negative point that I have found of hubspot in general is the price. If you want to have all the hubspot modules (sales, marketing, etc.) it is quite expensive. Our company being a startup cannot afford to buy all the modules.

Alternatives Considered: Mailchimp

Reasons for Switching to HubSpot Sales Hub: Overall I am very satisfied with the use of HubSpot Sales. It allows our sales team to be much more efficient and above all to do the appropriate follow-ups. If a member of the sales team has to be absent for X reasons, we know that other salespeople will have no difficulty in taking over with customers since all activity, emails and calls are logged in hubspot by our salespeople.

Great Product

Comments: Hubspot really gave our team a structured way of keeping our deals organized, and gave our leadership team a 30,000 level view of the deals that are in the pipeline. Concrete steps lead to concrete results.

Pros:

I like many things about hubspot. One of them is being able to schedule email outreach days and sometimes weeks in advance gives a lot of time back for the rest of the week.The reporting and analytics are also great because i have an easy way to track outreach numbers and the deals that are in the pipeline with their associated progress

Cons:

One of my teammates schedules his email outreach, but has been experiencing issues with the emails actually going out.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: Salesforce is built on plug-ins, so you will need to get other products that can integrate. Hubspot is a one-stop shop tool.

Good Platform to work on your e-commerce orders and keep track of the needs of your customers

Comments: I wished I could have tested it more thoroughly, but it's very time-consuming

Pros:

It integrates in multiple forms with our current tools, like our ecommere websites.

Cons:

HubSpot Sales Hub gets expensive quite fast and I was not willing to pay that not understanding all its functions

Alternatives Considered: Smartsupp

Reasons for Choosing HubSpot Sales Hub: more specific to what I was looking for for CRM

Switched From: Smartsupp

Reasons for Switching to HubSpot Sales Hub: I did not.

Best across the board

Pros:

Extremely versatile, so many features that we haven't begun to utilize. I think the most important feature is that we can track when our emails are being opened.

Cons:

The interface can be more user friendly, and designed a bit better. It took me time to get used to the layout and understand what is where. It wasn't intuitive.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: The free trial and the features were excellent.

Great product for sales and contact development

Comments: We enjoy HubSpot. I like how it integerstes easily with many other apps and platforms.

Pros:

HubSpot is easy to implement and very easy to manage on a day to day basis. This product offers very helpful insights into my contacts and how they interact with our content and communications.

Cons:

I feel like HubSpot is a little stingy on the features they offer at lower price points. They hold on to better features that are too expensive for smaller companies to afford.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Switching to HubSpot Sales Hub: HubSpot was easier to use and implement.

Helps me close business

Comments: It works welll!

Pros:

Hubspot has been helpful in tracking leads, new business & scheduling appointments

Cons:

Some features are cumbersome & not needed

HubSpot - If you're using another CRM, check this one out

Comments: While none of the team evaluating HubSpot when we were looking to upgrade our CRM a few years ago, had experience with the product, we were impressed with the user interface, features and functionality offered. We needed to be sure we could easily onboard our sales team and make the transition to this system as easy as possible while providing business value. Integration with our instance of the HubSpot Marketing Hub allows for seamless lead flow from our website, management of leads and deals, tracking of touches whether by email, phone or manual tasks provides us with the ability to ensure follow up with new prospects and current customers.

Pros:

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Cons:

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

Alternatives Considered: Dynamics 365 and Salesforce Sales Cloud

Reasons for Choosing HubSpot Sales Hub: NetSuite is an adequate ERP system but unable to provide us with the CRM capabilities we needed.

Switched From: NetSuite

Reasons for Switching to HubSpot Sales Hub: The evaluation team had experience with prior CRM systems but even though HubSpot was a new system for them, it was chosen for multiple reasons including ease of use, marketing and sales integration and overall business value.

Great For Certain People

Comments: Their customer service is no good to put it simply. Because of that and the high cost of their services when I need to grow and have more capability I will be looking elsewhere.

Pros:

The features of HubSpot are nearly unmatched. You can do just about anything on their platform - for a price. But I'll get to that later. I use HubSpot for the CRM and emailing leads etc. and for that it is all free which is amazing. I couldn't be happier with the fact that I get this much capability for free. The fact that I can not only track if they opened the email but get a notification exactly when they opened it, how many times, and more is amazing. Also the ability to save 5 templates and getting automatic suggestions in my email builder is fantastic! I can also add a good size team all without having to pay anything. I also love the ability to switch between multiple companies very quickly, though doing that often times gives me an error page and I have to reload but thats not a big deal. Overall I am very happy with HubSpot but there have been some pretty big annoyances.

Cons:

For me the customer service and big cost for paid options is a HUGE drawback. I just had an issue where all my emails were getting sent to spam but only if I sent them from Hubspot. I tried Mac mail, saleshandy, SalesBlink, FindThatLead etc. and it all worked just fine but when I sent from Hubspot - straight to spam. So I contacted them about it but kept getting sent to their sales team and all the sales team did was send me links to articles asking if I had tried this or that. They never offered any real help and when I asked to speak to technical support of course I had to be a paying customer, which I understand to a degree. But with something like this it was clear it was a Hubspot issue. So I took to the forums and found 4 different posts of people with the same problem and in each post Hubspot blamed it on the persons email not being secure and offered suggestions to make the email itself more trustworthy. However, myself and all these other people did not send big campaigns so there's no real reason our email addresses should be getting flagged as spam. So I figured out that when I turned on 2 factor authentication to sign into my Hubspot account the problem was completely fixed. So for me the second I need more capability for a bigger team I am going to be looking elsewhere because of their poor service and high prices.

Alternatives Considered: Zendesk Sell

Reasons for Choosing HubSpot Sales Hub: Hubspot is free and Zendesk Sell isnt. Pretty much that simple.

Switched From: Zendesk Sell

Reasons for Switching to HubSpot Sales Hub: I had been using Zendesk Sell since they were called Base. Because of that I do have a free account and honestly its an amazing platform and I love it. Used it for years! But once Zendesk acquired Base and turned it into Zendesk Sell a lot of the free options were no longer free such as teams/users. So thats really the only reason I switched to Hubspot was so I could add more users for free but once I need to have more capability Im switching back to Zendesk Sell.

The best applications for organizing business, managing offers and sales teams

Comments: When it comes to preparing lists of new customers and sending compensation, the HubSpot Sales Hub has helped us to be more organized in all stages of our work. Keeping all those records in the cloud and organizing them in a unique way allows you to retrieve and import the data that you need at any time. Because of the information we've gotten from it, we've been able to come up with some of our best ideas yet for our company's future.

Pros:

The HubSpot Sales Hub provides my team with a great deal of structure, as it can be used to distribute and track projects with the support of other team members, all of which can be done from a computer or via the mobile app. Classifying emails in this way allows you to see the status of emails sent to customers and those that have been received, as well as the settings for ready responses that are sent to customers, which is something I really appreciate. For example, you may simply plan all of your appointments and receive reports summarizing all of the events that have occurred over any period of time, which is both motivational and inspiring to keep all of your duties in progress. Due to its seamless connection with the rest of our workflow, it eliminates the need for us to manually enter the same information twice.

Cons:

Despite the fact that the HubSpot Sales Hub is really well-organized and provides you and your team members with all the tools you need for a very reasonable membership price, it's difficult to think of anything negative to say about it. The user simply requires a few minutes of training before he can get the most out of it.

A unique, low-cost tool for managing everything related to customers, their affairs, and their needs

Comments: In general, we are satisfied with the change brought about by the use of the HubSpot Sales Hub, whereby we were able to obtain a file for each of our clients, containing all correspondence, transactions, contracts and invoices between us. Using the HubSpot Sales Hub, we were able to send promotions to select listings. In addition, through its distinguished tools, we were able to track all potential customers, through the analytics of the data that is carried out through it. It's a productivity booster, as we can close more deals, keep track of sales and better workflow.

Pros:

You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions.

Cons:

There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style.

An Absolute Game Changer for Sales Development

Comments: Using HubSpot Sales has been one of the best business decisions we have made as a business, the scalability, ease of use, support and overall eco-system are easy to use straight out of the box and can only grow with you as you get used to the software. The system is incredibly userfriendly and intuitive and delivered an impact for us very quickly after implementation.

Pros:

The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months.

Cons:

There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot.

Love hubspot

Pros:

We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month

Cons:

It is expensive and more value could be given for the money but at the same time it works and is easy to use.

Great for Enterprise B2B

Comments: As agency partners, we use and recommend HubSpot, and have been using the whole growth stack for a around 3 years. With Hubspot we now have a fully integrated platform that it used by all members of the company across all teams - aligning sales and marketing. With HubSpot sales everyone in the business - not just sales -gains clarity on what's in the pipeline, what the priorities are, how qualified each lead is - and we can track all nurture actions and engagements back easily. If you're planning to do inbound marketing and sales effectively this software gives you all you need in one spot. In addition to the sales platform and CRM, we use huspot to manage out marketing - bear in mind that everything is hubspot is closed loop so we can align out sales efforts with our content management, social management, paid ads, marketing automation, reporting and more.

Pros:

Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.

Cons:

Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.

HubSpot Sales Hub

Comments: Great product, I highly recommend it. This will help any organization who needs to keep there team on point with contacts, for both existing and new potential clients.

Pros:

This a great product for individuals in a sales environment, or if tracking emails are a concern for a one-person shop all the way up to an SMB/SME's organization. This will give you a centralized page to review all emails and follow-up with activities to clients as well as new prospects. This is a product that once you start to use it, it will be part of your toolbox for a long time.

Cons:

I'm currently running this solution on a Windows 10 desktop and laptop, the only issue I have run into is when Windows does a major update to the OS. It usually breaks my connection on both Outlook clients, it does require me to go into the Registry to make the necessary changes. Along with the re-install of the Outlook client as well as Chrome extension. This will take 5 minutes in total, to be back up and running.

Essential for Our Business

Comments: Overall, Hubspot Sales Hub is a key player in many of our core business functions. Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub.

Pros:

Hubspot Sales Hub is part of the robust Hubspot suite, which is well-known for its numerous features and extreme customization capabilities. Our sales teams (and many other sales-adjacent teams) use this platform's Lead Management, Contact Management, Sales Enablement and more every single day with fantastic results.

Cons:

Like almost all other Hubspot tools, the customization tools can be quite intimidating for new users. While I was not involved in the initial launch of our Hubspot Sales Hub, I can imagine that the go-to-market process could be challenging with the number of tools at your disposal within this platform.

Great product for email tracking!

Comments: This product greatly increased my sales volume, being able to see when my email was read, and when links in the email were clicked was really a priceless tool.

Pros:

Easily track emails in Microsoft Outlook or Gmail. - customer service responds to your issues, tries to help resolve in a timely matter I remember that I had an issue with their notifications once, where they wouldn't show up on my phone unless I turned my computer off; I submitted a request for them to fix this, explained that I didn't turn my work computer off ever, but still needed to get notifications on my phone, and they fixed the issue within a few weeks from my original request! I was completely shocked that they took care of this for me, all of my co-workers said they were now getting notifications as well!

Cons:

There was a short period of time where they didn't have a cell phone app, but that's not the case any longer. There's really not anything not to like if you pay for the service; my work paid for my premium account, and Hubspot quickly resolved any issues I had.

Hubspot Pros and cons

Comments: Good in general , Hubspot offers excellent customer support and that's fabulous

Pros:

All-in-one platform: Hubspot provides a range of integrated marketing, sales, and customer service tools that allow organizations to manage their entire customer journey from one place.User-friendly interface: The platform is easy to use and has a clean and intuitive interface that makes it accessible for users of all skill levels.Comprehensive analytics: Hubspot provides robust analytics and reporting features that help businesses measure the impact of their marketing and sales efforts.Strong integrations: Hubspot integrates with a range of third-party tools and services, including popular CRMs, social media platforms, and email marketing tools.Customer support: Hubspot offers excellent customer support, including a comprehensive knowledge base, live chat, and phone support.

Cons:

Cost: Hubspot can be expensive, especially for smaller businesses, as prices can increase quickly with the addition of more features and integrations.Steep learning curve: Although the platform is user-friendly, some users may find it difficult to get started, especially if they are new to inbound marketing and sales.Limited customization: Some users may find the platform's limited customization options to be a disadvantage, as they may not be able to fully tailor the platform to their specific needs.Overwhelming features: Hubspot offers a wide range of features and tools, which can be overwhelming for some users. This can make it difficult to focus on the most important tasks and activities.Integration issues: While Hubspot integrates with a range of third-party tools, some users have reported that integrations can be difficult to set up and maintain and that some integrations may not work as expected.

Hubspot SalesHubb

Pros:

The simplicity for the end-user and great integration with the marketing data.

Cons:

The reporting, which is lacking flexibility comparing to Salesforce.

Alternatives Considered: Intercom

Reasons for Choosing HubSpot Sales Hub: Price

Switched From: Salesforce Sales Cloud

Hubspot Sales Software has helped our sales team organize leads and to qualify new customers with speed and accuracy

Comments: In our final analysis, our company has greatly benefited from Hubspot Sales software's keenly constructed systems for contact, habit behavior as well as for predicting future customer activity regarding our product. Demonstration and free evaluation of Hubspots feature rich software is available and we highly recommend their product.

Pros:

Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages. We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior.. Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.

Cons:

The cost of operation for current feature set is higher than some competitive rival solutions. That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow for in depth grouping of customer behavior.

Great, Low-Cost Solution for Straight-Forward Sales Engagement

Pros:

The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.

Cons:

Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.

There is no learning curve.

Pros:

No learning curve required. There is no need for time to use the product, it adapts immediately.

Cons:

Not affordable. These features can be achieved with more affordable products.