Maxio Reviews

Best Till Date

Comments: It is a great app. I can totally rely on it. Compare to other apps, it's quick, efficient, I love how easy it is to manage the funds with it! Also, it integrates really well with the other tools we use. It has quick responsive services. Must say this is great service. Very relaxing and easy.

Pros:

Chargify’s Revenant billion answer is ideal for small scale and midsize growing corporations. It offers mobile dedicated app for iPhone and for iPad device users, not like different similar tools. The client support of Chargify offers phone, on-line and mail support for users. The Revenant charge platform supports integration with Salesforce not like different similar tools. The Revenant billion answer offers yearly, quarterly and monthly charge cycles feature. Chargify doesn’t supply any mobile dedicated app for robot smartphone and pill users.

Cons:

The continual charge resolution doesn’t supply intelligent funds routing feature like different similar tools. The customer-bound mail feature of Chargify isn't extremely customizable like different similar tools.

SaaSOptics - The Perfect Fit for our Subscription Needs

Comments: Like most start-ups, we moved from the subscription spreadsheet to the SaaSOptics platform so our initial need of having an automated system in place was solved immediately. Since then it's only gotten better. It was kind of like not realizing we had a headache until it went away. The more we use the SaaSOptics platform the more we find out it can give us, from ARR to Churn to Invoicing, to collections and more. We've also discovered that SaaSOptics as a company has a very strong commitment to customer success and that means we have access to people who really know the product and can advise us on how to achieve our goals for using the platform.

Pros:

Pretty much everything, and I'm not kidding. It's a fairly complex software to gain proficiency with but once we did we were continually amazed by the additional functionality we discovered on an almost weekly basis. The flexibility of the invoicing system, the crazy extensive reporting capabilities and integrations with our Salesforce and QBO accounts make our work experience so much better. Plus our Board loves the data coming out of the solution. The other thing I love about the software is their customer support team. Wow, they are some of the best support people I've ever encountered. Totally worth signing up for that aspect by itself.

Cons:

It is a complex system to learn and I didn't have proper expectations set going into the UAT. I was frustrated that it wasn't more intuitive but having learned how to use the software I now realize that it would've gone much better earlier if I had just committed to learning the system earlier. One good thing about this is that I can make mistakes and undo them when I do.

Alternatives Considered: Recurly and Zuora

Reasons for Switching to Maxio: It came down to functionality, 100%. SaaSOptics did a much better job of giving us the information we needed for our specific subscription billing/reporting needs. We've never regretted making the choice to implement SaaSOptics.

It's their way, or the highway.

Comments: Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product. There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

Pros:

They are slowly implementing features I've been asking about for a long time.

Cons:

I dislike that Chargify decided it was Ok to add a % of income fee on top of monthly fee they initially charged. Our costs increased 5-fold and the value did not increase. I also dislike that when applying existing payments to invoices, the money paid by our customer can disappear, and must be manually adjusted. There's literally no excuse for this.

Alternatives Considered: CheddarGetter, Stripe and Chargebee

Reasons for Switching to Maxio: At the time, the fixed fee made chargify much cheaper than the alternatives. Since they have added on the % of revenue on top, they are as expensive, or more, and have less features than Stripe.

I wish I found this sooner

Comments: I use Filemaker pro. I used to have to keep track of client information such as billing period and contact them to get the authorization to charge them each period. It was really ridiculous. Now everything is completely automated. Chargify does everything and sends me notifications to let me know how things are going. My experience has been a ten and I hope Chargify does more marketing so that more business can be sure to find them.

Pros:

The customer service at Chargify is unmatched. While within your account you can choose to chat with a representative who is competent and will quickly solve whatever issue or question you have. They are able to provide direct links within your account to help you navigate and set up whatever you are trying to do. Chargify allows you to set up several different billing strategies easily and efficiently. The possibilities are endless. The support center is extremely detailed and helps you gain a full working knowledge of all the available features so that you can be sure to take advantage of them.

Cons:

You get what you pay for and the steep price of this comes with steep rewards and benefits. If you paid less you still wouldn't get half of what they have to offer.

Alternatives Considered: SAP S/4HANA Cloud and Recurly

Reasons for Choosing Maxio: Filemaker is so tedious.

Switched From: Claris FileMaker

Reasons for Switching to Maxio: It had the best price for features. Also included features other products didn't. Also the api and integrations.

Great Revenue software!

Comments: SaaSOptics made a huge difference throughout our company, from sales order management (implementing process controls on the GTM team) through to collections and dunning (dropping our AR from 65 to 32 in 3 months). It's been great for our size of company. I'm sure there are more robust softwares out there that can do more, but all of those were out of our price range. I also enjoy the fact that SaaSOptics is continually pushing out new features that directly impact and improve every day processes, not just higher level reporting or UI. Both high level reporting and UI changes are important, but being able to deliver on all 3 fronts, rather than just 2 means that SaaSOptics has been a pretty good company to grow alongside.

Pros:

Customizable revenue schedules that are significantly better than the previous excel spreadsheets. This software dropped periodic revenue reconciliation from 4-6 hours to 30 min as a result. The collections and dunning automation is a lifesaver for small accounting/Finance operations teams. If you're only software option for managing Sales Tax is the baked in option within QBO, their Avatax integration is significant improvement on QBO.

Cons:

The reporting is not as intuitive to team members who are not active and continuous users. Makes a LOT of sense to me, but I notice there's a learning curve for non-SaaSOptics users to understand the reporting.

Amazing billing flexibility

Comments: Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Pros:

The ability to flexibly manage our subscription products. Our previous management system for direct debits did not offer the flexibility other than to set up and cancel a direct debit subscription. Chargify now allows us to administer multiple things including placing accounts on hold, changing billing date, changing amounts etc.

Cons:

We started using the software, integrating with GoCardless. We were one of the first to use this new integration and there were and still are a few limitations. However, the customer support has been excellent and they are very receptive to accommodating our enhancements and feature requests.

Alternatives Considered: Chargebee

Reasons for Choosing Maxio: Lack of flexibility to manage subscriptions via GoCardless, plus this system was not able to manage communications to customers. We still use GoCardless as our payment merchant, but use Chargify to make the management of our direct debit subscriptions more elastic!

Switched From: GoCardless

Reasons for Switching to Maxio: Better sales and customer service from Chargify, and they clearly demonstrated the product and how it would fit our needs. Chargebee system seemed too complex.

Very good for specific use cases, with other functionality not adequate

Comments: We wanted to manage subscriptions, feed quickbooks with info for revenue reporting, and track churn/MRR/ARR. But, we can only manage subscriptions with it and can' achieve the other goals.

Pros:

Good APIs Easy setup Simple UI Lots of analytics Good at monthly subscriptions with credit card billing

Cons:

Non-monthly subscriptions are not handled well and not incorporated into MRR/ARR properly when there are mid-cycle change Revenue recognition severely lacking for anything but monthly, credit card subscriptions Invoice handling severely lacking Integration capabilities for quickbooks are inadequate for anything but monthly credit card subscriptions Webhooks almost there but key data points are missing from key webhooks, like a customer ID on an invoice generated or invoice payment

Alternatives Considered: Recurly, Zuora and Chargebee

Reasons for Choosing Maxio: Grow out of the old product

Switched From: CBSubs

Reasons for Switching to Maxio: Blend of features and simplicity, unfortunately some of the features I hoped we would have did not pan out

Glad we switched to Chargify

Pros:

Chargify makes it very easy to run a subscription based business. We offer various monthly plans with configurable options and Chargify has a ton of features which allows us to configure and adjust products, plans, prices and options. It is extremely flexible and has saved us hundreds of hours managing our clients payment process - especially with self service pages and dunning.

Cons:

Not sure if this is a configuration issue, however I recently saw a list of "unpaid" customers. I think Chargify can do a better job of notifying me if a customer has an unpaid balance which is growing. After 4 attempts of failed dunning, Chargify needs to send alert to me.

Alternatives Considered: Stripe Billing, Quickbooks Online and Lendio

Reasons for Choosing Maxio: PayPal did not make it easy to update CC info when expired.

Reasons for Switching to Maxio: Gave it a trial and was simple to use and liked the self service pages

Amazing Analytics

Comments: Again, the people have been incredible to work with. Management of imported historical data is not user friendly, but the management analytics functionality is pretty powerful. I am hoping they implement some of the invoicing customization/flexibility we need.

Pros:

The reporting that comes from SaaSOptics is a game changer. It gives our management the information they need to understand the health of our subscription business and make critical strategic decisions. It also allows us to present our business in the most valuable light to outside parties evaluating our business. The subscription management features of the business are very helpful in managing renewals. The people at SaaSOptics are great to work with

Cons:

The implementation was more challenging than we expected We had a lot of data that was not necessarily structured for a seamless import into SaasSOptics. this added a lot of time and resource to our implementation. The invoicing is not as flexible as we would like.

Alternatives Considered: Sage Intacct, ProfitWell and Stax Bill

Reasons for Switching to Maxio: Reporting capabilities and Salesforce.com integration.

Solid product, good support, stable

Comments: Good solid stable software that simply works. Never have to worry that my recurring rev is going to be charged correctly and on time. Integrates with my other tools well. The dunning feature is critical for any recurring business and yours works well.

Pros:

Good solid program, works well for Saas companies. Integrates well with payment processors. Good support. Manages products well.

Cons:

Needs a clone feature for products. Needs upsell/downsell feature. Was suprised when you initiated a percentage fee on sales when it was inititally a monthly set cost.

Alternatives Considered: PayKickstart

Reasons for Choosing Maxio: Stability and security

Reasons for Switching to Maxio: I didnt I own both because I need the upsell feature.

A fantastic and much-needed platform for growing SaaS businesses

Comments: Overall, I'd say that SaaSOptics has, after some up-front work to get it configured to our requirements, completely delivered on the lofty expectations we had for it. We have a two-person finance team managing a business that's doing >$15M of ARR. As you can imagine, these brave souls simply would not have time to pull together the sort of deep multi-faceted business intelligence reports and ongoing analytics that SaaSOptics gives us at basically the push of a button. It's been a very important tool for us as we manage growth and optimize our revenue streams.

Pros:

SaaSOptics is incredibly flexible and the only solution of its kind that we've seen successfully integrate both Salesforce and Quickbooks in a way that actually dramatically saves time and improves data integrity. We test drove some competing solutions (all far more expensive) and, unfortunately, many of them actually created more issues for us than they solved.

Cons:

The flip side of the incredible level of flexibility/customizability that SaaSOptics has is that it is not the simplest solution to learn to work with. While recent updates continue to simplify and enhance the UX, it's still a tool best suited for "power users" and takes some time to learn and use to its fullest extent. If you expect this to be "plug and play", you will be disappointed and not get the full value of the solution. With that said, it was certainly no more complex or challenging than implementing Salesforce.com for the first time, which is basically a rite of passage for most SaaS companies, so I would not let the learning curve deter you from investing in SaaSOptics. Our experience is that benefits of the time-saving workflows and powerful reporting far outweigh the time investment required to get ramped up. Their support has always been excellent and responsive as well, which makes a big difference with a more complex product like this.

Great tool & great support

Comments: SaaS Optics does exactly what it's supposed to do & does it in a clean & clear way. Revenue recognition is complicated but they've made it so much less onerous. It's a very good idea to spend the time on the training so you can utilize the system fully - there are lots valuable tools that will save you time & confusion (ask me how I know this.) Support is on point, all the time. I never have to wait long for a response & they always address my questions or requests thoroughly. The software & site is very reliable & stable as well.

Pros:

The Home screen! Love to have tons of information & links to information & processes all in one handy place. Also, they aren't wasting my time waiting for pages to load because they had to gussy it up with a lot of graphics.

Cons:

There needs to be a way to set different user access levels. Also, I sometimes can't figure out how to get particular information from reports. Also, often auditors want to see the daily revenue recognition schedule & we can't seem to get that. I assume because it would be a gigantic report. I wish there were a few more embedded links. For instance, every time I change the closing date, it kind of drives me crazy that I can't just click on the date to update it, or click on "Closing Date" but instead have to click on "Update Settings." A bit more click-ficiency would be super appreciated. ;)

We implemented SaaSOptics to prepare for our first audit and eventual entry to capital market

Comments: GAAP Compliant revenue recognition and Analytics necessary to support capital market inquiries.

Pros:

Our external auditors were included in the evaluation and selection process for a GAAP compliant revenue recognition package. During the audit, I was able to use SaaSOptics to quickly and easily provide revenue recognition reports and deferred revenue calculations that were reviewed and approved by our auditors. With the help of the SaasOptics implementation team, we were able to import 5 years of detail invoicing activity from QuickBooks and build a supportable balance sheet and approved revenue history. The result was a successful audit followed by the ability to provide all of the revenue reporting and analytics that our investors requested in a timely manner. SaaSOptics gave me the ability to provide deep insights into our customers, revenue patterns and our business almost instantaneously because of the reporting and analytic tools that are an integral part of the package.

Cons:

I would like to the month end financial accounting interface to be more automated. It is still a manual process to prepare the necessary reports and input the month end transactions into QuickBooks.

Intuitive UI and Flexible Configuration

Comments: We've sped up accounting, streamlined processes, and gave our customers a better experience.

Pros:

It is intuitive to use. While there is a learning curve at the beginning, once you understand the general layout, Chargify is easy to use. They've expanded on their analytics, making the application more instrumental in business decisions backed by real data. Their API and webhooks allow for integrations that suit my company's workflow. Instead of disrupting or working around Chargify, the software pairs well with our pre-established setup.

Cons:

The coupon set up can be limiting for some of our promos. More coupon options would be ideal.

Reliable Billing System

Pros:

Chargify is easy to use for the most part. Dashboard's great, especially revenue comparisons between this month and last month. Our customers do not have direct access to their Chargify account, so I like being able to share a link via email so they can update their billing information. The "transactions" tab provides a quick view of the latest transactions which comes in handy. It's easy to setup new products and coupons. "Site activity" provides a great view of payment success/failure as well as sign up failures, etc. Support has been responsive when I've needed assistance.

Cons:

I would like to be able to cancel a handful of Sponsored User accounts but cannot do it without affecting the churn rate.

Does exactly what we need it to

Comments: When we went through the procurement process, SaaSOptics ended up winning over Zuora primarily on price, but also because we were impressed at the intuitive nature of the product. Since then, we haven't been disappointed. The software does exactly what we wanted it. My only qualms would be with the Finance Reporting, as not having analytical data included as optional columns makes the processes of bringing that information in painful and time consuming (downloading an analytical report and using a vlookup to cross reference based on customer or contract numbers). Overall, this is a great product, and I appreciate the constant improvements that are being rolled out regularly.

Pros:

Ease of use. Price point. Flexible depending on business case (high volume, low dollar vs low volume, high dollar)

Cons:

Lack of analytical data available in Finance reports. Putting data in is still manual, which is okay for now but causes scalability issues. For Auto-Process feature when syncing, user should be able to choose what data is okay to make this workable. Once a transaction has been brought over through the syncing process, it shouldn't be brought over again (creates a duplicate issue that also makes Auto-Process feature unusable).

Chargify is simple and easy to use, but also a very robust tool

Comments: We are a company with thousands of active and inactive customers and Chargify gives us the ability to easily manage all of our accounts without hassle. It takes seconds to process new charges, generate billing statements, and apply refunds. We are much more efficient as a team thanks to Chargify!

Pros:

-Easy to process charges in a matter of seconds -Reviewing and sending out billing statements is quick and simple -Updating payment information is easy to do over the phone or by sending a "self service link" -Processing refunds takes moments

Cons:

-Not being able to update contact information on billing statements after a charge has been processed

Excellent Tool for GAAP and Non-GAAP SaaS Reporting

Comments: SaaSOptics is the best tool for subscription metrics and revenue/deferred revenue calculations that we've come across in the marketplace. It combines reliable GAAP calculations needed for financial statements with a wide range of Non-GAAP Subscription metrics. Easy to implement and plug into other cloud-based tools at a very low TCO. Customer Support has always been excellent, with prompt and thoughtful responses. Highly recommended.

Pros:

Approach to calculations (decoupling of invoicing from rev rec), robust reporting suite, continued evolution of product, customer support.

Cons:

Not much, can sometimes be tough to run complex reports or imports, but customer support has been able to help with this. Integrations with NetSuite/Intacct not yet available, but those are in the works.

SaasOptics - awesome subscription management solution!

Comments: We are a rapidly growing enterprise SAAS company with 100s of customers. We plan to remain on Quickbooks for a while, and were searching for a comprehensive subscription management, billing and rev rec solution. So glad we found Saasoptics. Very clear documentation including videos, comprehensive feature set that covers all contract scenarios, and workflows that make sense for the business. We have been very happy and feel well supported too. We have the solution integrated with Salesforce and Quickbooks. I would highly recommend Saasoptics to anyone evaluating a billing solution.

Pros:

- Feature set supports all contract scenarios - Easy to get under the hood and understand how it works, builds confidence in numbers - Integrated with Quickbooks and SFDC - Rev rec is rock solid

Cons:

I'd love to see more robust renewals management integration with SFDC. Looking forward to seeing the April release that enhances that functionality.

Chargify is a great subscription management tool

Comments: overall, we have a very positive experience with chargify. It fulfills 95% of our daily business needs. Great service!

Pros:

I like how easy it is to use and how seamless it integrates with other online apps (shopify, mailchimp etc)

Cons:

I wish the email tool allowed for you to style emails better. The user interface is clunky and limited. Also I wish the integration with mailchimp passed along the subscription status of "pending cancellation". That way we could set up an automatic email campaign in mailchimp that is sent to users who change their status. It would help us save subscribers before they cancel.

Customer service is great

Comments: We started with Chargify 5 years ago and it has managed our subscriptions very well.

Pros:

The software fits the bill for what our business needs. Easy to use and navigate. Customer service is superior!

Cons:

The only ad on I would like is to get notified when a customer updates their payment portal without having to call on my IT to create a webhook to do the job.

Great Software For Tracking Monthly Revenue

Comments: For the majority of the time we have used the software, we have not had too many issues. Customer Support has been excellent in helping out.

Pros:

I love the clean and easy on the eyes layout. The statement download functionality is simple to use and is relatively easy for my clients to log into and pay their invoices.

Cons:

I am not a fan of the filtered view as there is no way to save any views (unpaid, Past Due, etc.). I always have to rebuild the search every time.

Incredible

Comments: I like how easy it is to create reports. Working in Customer Care, it's my responsibility to call our insureds that are past due. With 5 clicks I have a spreadsheet and I'm off making my calls for the day.

Pros:

The ease of use and the fact that it's never down. We've used a couple of different payment companies in the past 10 years or so and they'd send out an email saying, "We will be down for maintenance from 2:00 EST to 4:00 EST" on a Monday or Tuesday. That didn't work for us at all.

Cons:

Nothing. I love it!!!! There is nothing I would change.

Easy to use.

Comments: It's been great! I've had to reach out to support a number of times and they're really great to work with.

Pros:

The interface is really easy to navigate and the CTAs are clear and void of accounting jargon.

Cons:

We work with customers from all over the world that often request various things be visible on their statements. Form example, European customers require a VAT number. It's difficult to customize statements and get certain bits of information to be visible on them.

Good software, but requires a lot of work

Comments: Overall we like Chargify, and love their support team. The product has gotten a lot more expensive since we started with them, but when everything is working it's really one of the best platforms I've ever used.

Pros:

The ease of basic setup, integration with payment processors and basic product functions are great. The API is also very functional and pretty nice to work with.

Cons:

The customization options are a bit hamfisted and difficult to work with. I like that Chargify gives the option of using their checkout page but I hate that it takes custom javascript to make basic text changes. Feel like the software generally does everything I need, but sometimes you need to call support and get a "cheat" to make it work. Unfortunately we have also had several incidents over the last few years where bugs in chargify's software have cost us money.