I'm one of the co-founders of Stitch Labs. Thank you for your note. GetApp has built in the ability to respond to reviews recently, so I wanted to reach out and first of all apologize for the trouble you experienced while using Stitch. The last thing we ever want to do is hinder a businesses ability to operate efficiently. We started the company to help make life easier for our customers and are working hard with thousands of businesses to do just that.
I've addressed your two major issues below. Please feel free to let us know if you have any other questions. We're happy to help.
1. eBay GTC listings: While it looks like a listing stays up for eternity when you deem it GTC, eBay actually creates a new ID on the back end after 30 days. You're not able to see this ID, but our system recognizes it as a new product and imports it into Stitch again, causing duplicate inventory items. This is why we currently require all listings to end. Then, Stitch will automatically re-list the original item within a couple minutes once the time period (e.g. 30 days) is over, and the re-listed product has the same eBay ID on the backend because eBay didn't have the opportunity to create a new ID automatically. Our engineers are continually working to close this gap, but at this time, our current process is most effective. More to come in the future, should that change.
2. Server issues: We launched our new platform on June 1st. Along with our new platform, we launched many upgrades to our back-end infrastructure that would allow us to scale with companies well into the future. I admit, there were some rocky times from June - July and I apologize for that. You can see from the many reviews prior to yours that our customers are very happy with Stitch. We underestimated how all the moving parts would impact our customers and we should have done a better job at communicating. We will be better going forward.
Our transition is complete now. Our new platform and infrastructure are in place and we're excited to be moving forward. We're launching new features every two weeks and more integrations are coming soon. While the transition was difficult, we wanted to get our new platform in place well in advance of the holidays.
Again, I apologize for the problems we caused while you were using Stitch. We'll be here and would be happy to have you back, if you want to give it another shot.
Have a great holiday season and thank you for trying Stitch.