About Paymo
Paymo allows you to manage projects, track work time, invoice your clients, and measure profitability from the same platform.
The customer support is RAPID and knowing that I'm speaking to good humans is that authentic extra that many other platforms lack.
The timeline for viewing schedules was very hard to use and my team and I just oped to ignore our managers push to use Paymo's timeline scheduling and use google calendar.
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Krystle Chanel
Alternatives Considered:
I finally found the one!
Comments: It is important to note that Paymo isn't idle in enhancing its software. Not only that, but new features are thoughtful and integrated seamlessly with the tool. I appreciate this because I have used other software that seem to have their priorities mixed up when releasing enhancements; adding things that don't move the needle ahead of things that do.
Pros:
After years of using project management software for both myself and companies I've worked for, I found the right tool for the job for my personal, small business as a marketing coach and online entrepreneur. Until I build a team, I'm using Paymo for myself, and other tools are not always price-sensitive for a solo user. I appreciate that Paymo provides an option to pay for one user until I'm ready to grow. A particular feature I was looking for was the option to view all projects on a single Kanban board. In the rare case that I found this option, it was a significant upgrade to acquire. But Paymo offers this and it's super easy to use! Other features I love: - Time-tracking/timesheet: Visual representation of where my time goes. I use the in-app timer every day. - Flexible viewing options: I can easily switch between list, table, board, and Gantt views, with easy to use filters that allow me to see exactly what I want. No custom reports or views need created - which can be time-consuming and inflexible (enterprise tools). - Note: The user experience of the Gantt chart was also what I was looking for. It is drag and drop and allows you to adjust your timeline from within the view. There's so much to love about Paymo! And that is saying a lot coming from someone who has researched and used as many tools as I have - including enterprise solution, Workfront. Paymo is definitely worth giving a try!
Cons:
I wish there was a way to invite collaborators/reviewers like there is in Asana. If I want a coaching client to be able to collaborate, there is no way to do this without paying for another user. This is superficial, but, the name! When I tell people about Paymo, they immediately think it's a financial tool, not a project management tool, based on the name. I would hate for this to hold Paymo back in the market.
Paymo Response
3 years ago
You sure did your researh, Krystle, thank you for the review :) Actually, we're working on an improved client portal with in-app access to guest users, so they can collaborate with you on the same page. This is our #1 priority atm, so stay tuned! As for our name, this goes back more than 10 years when we started out as a time tracking and billing tool. The purpose was to use the app and GET PAID MORE, hence Paymo :) Hope this helps, thank you again!
Marianela
Paymo represents agility in the execution of projects and quality assurance.
Comments: Paymo is an effective platform, which does not require a learning curve on the part of the people who use it, in addition to the fact that many business rules associated with the execution of projects are already implemented. On the other hand, we have visibility for the prioritization of tasks, the notification to the participants of each activity, and in general, Paymo can grow based on the needs and projects that our organization can handle.
Pros:
Paymo focuses on providing a simple and efficient platform, with the implementation of those functionalities that really generate value, in addition to offering a fairly complete Dashboard for generating reports and useful information for stakeholders. With Paymo we keep our work team focused, in addition to having the mobile APP to be able to record progress directly from where we are, in real time, and notify about progress. People and users can work on more than one project at the same time and each of them knows the tasks they must perform, the times in which they want the activities to be completed, as well as being able to attach support information.With Poymo we can register with the Timer option the work dedicated to each activity and in this way we can give greater visibility to the Project Management.
Cons:
Paymo has demonstrated that it meets the objectives of any project, and they are precisely: being able to offer visibility for the fulfillment of each and every one of the tasks, also guarantees that team members have delivery dates at hand and can report the advances, considering the participation of multiple projects, however, it may be that for more complex projects in which team management, use of tools and acquisition of supplies for execution are required, project managers require other complementary tools such as sheets calculation to manage what we cannot detail from the software itself, however this does not apply to all projects and may or may not be a limitation in many service areas related to traditional activity tracking.
Cameron
Monopolize you cause you can't export ANYTHING easily
Comments: Would NOT recommend it to anyone who has even the slightest of "outside the box" process for projects or billing/invoices.
Pros:
Yet another system that after several months of use only did what we needed it too at 75% of the way, then AFTER buying into the "huge discount" and special they had going, did I find out they do not allow refunds at all! If you put ANY data into the system and ever need to export it for any reasons ...find a data entry person and hope you didn't enter a lot of information because unless you are a developer that can setup custom API's...your info is stuck in their system! You can enter clients, companies, etc. and change view to "Table" and see it in table mode, but that view still only gives you the general company information, NOT the contacts for that company and that is 1 of 2, yes that is right 2 places in the entire system of everything you may have entered where you can download/export that view into Excel/CSV file....everything else is PDF if you are lucky!! If you are a VERY small, VERY basic bookkeeping/accounting freelancer (NO TEAM, just you and very basic billing) - fine, it may work...but if you have more than 1 person in your team other than you, have different rates or even the SLIGHTEST out of the norm billing or cycles...GOOD LUCK!!! I am furious with this system after being told what it could do and I explained in detail, and "oh yeah, that is not a problem at all"...only to find out, everything I explained about what we needed, went in one ear and out the other just to make the sale...now I have a barely usable system and wasted $$$$!!
Cons:
Can't export anything unless you have a developer standing bye. System is very "inside the box" thinking even after being told it would easily do what I had explained that I needed it to do support seems to take longer than usual and they are quick to respond with an answer that has NOTHING to do with what you originally asked (bots maybe?!?!) Can't get a refund, no matter how many lies they told you to make the sale in the first place!!!
Paymo Response
3 years ago
Hi Cameron, Sorry to see you disappointed. Our goal is to help you improve the way you work, not to sell you on something. Indeed, you can export client, project, user lists, as well as time reports in csv format - invoices and Gantt Charts are available in PDF only. However, due to the fact that there's no standardised data structure for project management data, the only practical way to export it is via our API. And no, we're no bots, and don't force anyones hand to make a sale.
Jason
Alternatives Considered:
Paymo is the easiest project/billing/payment platform I've ever used and their support is fantastic.
Comments: I spend half as much time getting things done in Paymo compared to my last system (Bonsai). My old solution wasn't horrible, it's just that Paymo is so much better.I'm spending less time in the software because everything's seamless, and that's with my number of projects more than doubling right around the time I was onboarding. Seriously, the support has been fantastic.
Pros:
Before I talk about my experience with individual features, it's super important to me to say how incredibly responsive and helpful Paymo's support team is. Throughout my onboarding process, we ran into a few issues (some my fault, and a couple small glitches on Paymo's side), but their support team is the best I've ever had. They're fast, helpful, and are serious about taking care of me. Shout out to [sensitive content hidden], who have both been so helpful! The entire reason I switched to Paymo (from Bonsai) was because my old solution was so frustrating in locking me into dumb processes from Project > Tasks > Estimate > Complete Tasks > Invoicing, it was a nightmare. I have retainer clients that will send us a set of small 1 or 2 hour quick tasks, but billing against them was a nightmare because of how Bonsai locked you into their Step 1, step 2, step 3 process.Paymo doesn't get in my way like Bonsai did, it's soooo much easier to track time, capture a subset of timesheet hours into an invoice, and send it on. No kidding, Paymo saves me about 15 minutes on every invoice I sent and probably saves at least 30 minutes for each estimates/quotes.The Paymo macOS app is phenomenally convenient for tracking time on projects. I will never again be without a time tracking app like Paymo, I've recaptured so many lost billable hours by using it.Their Paymo Payments system has worked great for me. I don't have all that much to comment on because it's just seamless for the client.
Cons:
I ran into some issues when signing up for their payments system (their payment system works great, this is just the sign-up process). At the time, I was a sole proprietorship and I don't think their processes were tuned that well for my type of business because I had to send in a lot of documentation to get approved (I think it was for fraud prevention measures).BUT, I want to say [sensitive content hidden] was so helpful, and really made it her mission to handle it and get it pushed through, which she did. And she's also lovely and friendly to talk to.There have been one or two other small glitches I ran into that were both handled by support immediately. Neither of them were mission-critical or blocked anything I had to get done. Bpgo
Mohammad
Alternatives Considered:
Paymo is your project management partner.
Comments: One of the best project management and task management applications and I do recommend people to try it as there is a free way to use it at the beginning and if you like it then you can get more features and pay.
Pros:
The time tracking feature in Paymo is really great. The dashboards they have are even greater.
Cons:
There are limitations with the mobile application in functionality compared to my desktop application.
lisa
Alternatives Considered:
Automotive Industry
Comments: Exceptional!
Pros:
We are a small business new in our field paymo was exactly what we needed to get up and running.
Cons:
I can’t really say anything negative about paymo it is exactly what we needed.
Sarah
I love Paymo
Comments: Overall, really great and I love the customer service where real people talk to me in a coherent way!
Pros:
It took me a while to find the right invoicing & time tracking app, but now that I've settled on Paymo, I can finally put that part of my business at rest and let it just work for me in the background. I love how easy it is to set up a new client and track the time worked for them. I use the invoicing every month and even have some recurring invoices. It seems that every feature that I want is already covered by Paymo and then some. This product is easy to use and looks professional. I also love that it sends automatic reminders to clients who haven't paid on time, so I don't have to think about it.
Cons:
I do recall that sometimes on my invoices I'd like to see listed what dates I worked on a particular job. I don't think I've been able to get invoices to show that yet, so perhaps that feature doesn't exist or I can't figure out how to turn it on.
Verified Reviewer
Alternatives Considered:
Efficient and User-Friendly Project Management Tool for Small Businesses
Comments: Our small business has been using Paymo for over a year now, and we have found it to be an excellent project management tool. It has helped us to stay on track with our projects and has significantly increased our team's productivity.
Pros:
One of the things we love about Paymo is how easy it is to use. It was straightforward to set up, and the user interface is intuitive, which makes it easy for anyone to start using it right away. It has saved us a lot of time that we would have otherwise spent on training.
Cons:
One thing we found challenging about Paymo is its limited integration options with other software. It would be great if it could integrate with more third-party tools that we use regularly.
Heather
A great way to track your time in the background
Comments: Using Paymo has been a great way to track your time in the background, as long as you're thorough for the initial set up. I always make sure to have the app running to track any window, program, and file that I have open. It's even easy to go in after the fact and add unlinked entries to specific projects. I've had to retrain myself on file naming, so that Paymo tracks the correct files for each project, but after developing a naming system I've found my process to be extremely streamlined with Paymo.
Pros:
I love simply having the program open in the background to track my time, so that I can spend my time working on my projects and less on trying to keep track and potentially making errors. This makes it extremely easy for someone who bounces from one project to the next frequently.
Cons:
It has a bit of a learning curve to figure out how to set up your projects initially. There's a fair amount of front end set up to get the program to work as intended, but once you get the hang of it, it becomes extremely helpful.
Martina
Great overall management tool
Comments: I use paymo to structure tasks within a team's week, check that quotations are in line with working hours, manage day-by-day critical issues
Pros:
Easy to use, complete, we manage all team's tasks having full supervision over the team's effort
Cons:
As for the functions we need, there are no particular criticalities, it is a complete tool
Holly
Alternatives Considered:
Paymo allows us to communicate and share client information with ease
Comments: Our business has grown since we started using Paymo, and it's great that we can grow with Paymo. We keep improving how we work and interact with Paymo and it is an integral part of the day-to-day of our business.
Pros:
The scheduling tool has been a lifesaver. We have been using Paymo for year to manage our projects. All communication is via Paymo, to ensure there is one place where all updates are available to all staff. We recently started using scheduling
Cons:
We feel like the app could do with some work but the desktop version is great!
Paymo Response
3 years ago
Kudos, Holly! Not sure if you reffered to the mobile app. If yes, then I'm glad to tell you it's going to include task assignment, rich task details, and comments in the next update that we're currently working on. Stay tuned!
Andrew
Alternatives Considered:
Paymo Review
Comments: Support is great!
Pros:
The ease of use and ability to switch views of dashboards, tasks is great. The functionality of tracking time without using a third-party tool is also great.
Cons:
No desktop or mobile version and cost is slightly higher than competition.
Paymo Response
3 years ago
Hi Andrew, Thank you for the kind words! We believe in the power of web and want to make Paymo accessible from everywhere, that's why we've opted for a web version. The only desktop apps that we have are the desktop widget and PaymoPlus - download them here: https://www.paymoapp.com/downloads-and-integrations/ As for the cost, it's a bit of a subjective matter. We couple task management with time tracking, planning, resource scheduling, invoicing, and leave planner - so we pretty much replace the cost of 3-4 apps on average. Not sure which competitors you've tested us against, so can't make a definitive comment. Cheers, Marcel
Carlin
Alternatives Considered:
Great user experience
Comments: Great, it was easy to get up and running
Pros:
Their support is top-notch and gives genuine replies. Not some generic FAQ bs
Cons:
Could be quicker to organise tasks and colour code project in the menus
Paymo Response
3 years ago
Thank you for taking your time, Carlin! Can you write us at [email protected] to give us more details about how could tasks be organized better? Thank you, Marcel
Joanne
Alternatives Considered:
Can't live without it now.
Comments: Really pleased with customer support!
Pros:
I've always done freelance work and tried to track my time on Excel. No more. I love being able to track my time to the minute on projects and tasks with Paymo, then have those timesheets translate automatically into invoices which I can then send directly to my clients. Also helps me see what I'm spending my time on. Although I've barely scratched the surface of its functionality, it's become a necessity (and a luxury) now that I've gone full-time freelance.
Cons:
I'd like to be able to drag-and-drop tasks, projects, etc. (if only because I may have set them up incorrectly in the first place). That's not available yet.
Paymo Response
2 years ago
You GO, Joanne! If you want to move already existing tasks from one project to another, you have this option: https://help.paymoapp.com/en/article/can-i-move-tasks-to-another-project-1gtfxl4/ We've also redesigned the task area so you can access the full task details by just clicking on a task :D We hope you like it!
Vy
Paymo Review
Comments: Very positive and efficient. Would definitely recommend to others in the industry.
Pros:
Very User friendly and efficient in terms of hour and task breakdowns.
Cons:
Too many categories. Sometimes I get lost when trying to input my time.
Paymo Response
3 years ago
Hi Vy, Thank you for giving us a review! Not sure what you mean with "too many categories" - can you be more specific? If you're referring to modules, then here's a video on how to enable only those that you want to use: https://www.youtube.com/watch?v=QAwY7m3I_kw
Verified Reviewer
Alternatives Considered:
Awesome issue management software with good time tracking
Comments: I would recommend this service to every middle sized company, which is looking for a good solid isseu tracking software.
Pros:
The time tracking and the desktop app for tracking are one of the best I've seen so far. This is one of the major point we choose this service of others. The issue mgmt and reports are also quite handy.
Cons:
The resource management could be improved and also some minor bugs.
Paymo Response
3 years ago
Hey there, Our team scheduler is our spear-of-attack so to say, hence it's being constantly updated. Just recently, we've launched a remaining hours feature that allows you to see the available bookable hours at a project and user level in a simpler format: https://help.paymoapp.com/en/articles/3578183-view-at-a-glance-the-remaining-hours-at-a-project-and-user-level Expect more updates in this direction, like the ability to directly book a resource from the full task details. Cheers!
Ahmed
The best solutions for managing all project activities by all team members
Comments:
For me, I see that Paymo has helped increase the productivity of all members of the work team, by reducing the time that was wasted on them in office work, and allocating more time to field work, which has a positive impact on the final result for sure.
I also find that Paymo helps companies produce realistic, executable programs, as everyone's participation in the formation of the work program will make all things become clearer to everyone, thus avoiding making mistakes that may cost losses in money and time.
Pros:
Paymo is an advanced project management platform, providing modern solutions to enable you to achieve success in project management. Paymo enables users to deal with a group of tasks at the same time, which increases productivity and reduces time and effort, especially that which was done with office work by all members of the work team. As companies and organizations, especially the emerging ones, will benefit through their use of Paymo from following up their projects correctly at all stages, as it will help them create a work program, schedule all tasks and display them in an orderly manner using the Gaunt chart and also prepare quotes and invoices. The ready-made templates that Paymo provides to users, will enable them to use the software in line with their needs, depending on the nature of the projects they are working on. I also like in Paymo that it works as a database for the project, as the sum of the attachments that the work team includes for the tasks they are working on, will be an integrated archive of the project that we can refer to at any time.
Cons:
There is nothing undesirable, the application is easy to use, the notification system and also the customization of tasks provided by Paymo work as required.
Luc
Using it since 2016 and every update makes me happier
Comments: It works, never failed me. Questions with support are always quickly answered and they're very helpful.
Pros:
I've been using this product since 2016 and did so in several ways. Every time an update is implemented it's surprises me on it's effectiveness. It just keeps running smoother and smoother. Besides that the tools in the app are nicely designed an clearly structured i like the (multiple) supporting apps to track time very useful. Also nicely integrated with other apps through API. It's just a great product.
Cons:
I'm finding more and more ways to implement other workflows in there. My Getting things done method and trello (kanban) are easy to implement. Maybe a notetaking system to implement Zettelkasten (knowledgebase) in there aswell.
Paymo Response
3 years ago
Thank you, Luc, for your kind words :) Please upvote this feature request on notes on our community forum to get more traction: https://community.paymoapp.com/t/wiki-or-notes-for-each-project/722
Aaron
Paymo is great for time tracking and more!
Comments: Paymo makes tracking time a breeze with great management features and role capabilities. Absolutely love the granular control on the reports and ability to manage users, projects, tasks and more. Support has always been super helpful - only contacted them twice in the last 4 years though...so that should say something. Shop approved!
Pros:
We've been using Paymo in our web development shop now for years. We love the time tracking widget and always have it up on our desktops or phone to track the time we spend bouncing from project to project. Forgot to turn off the timer? No problem - can easily fix it and be on your way. Setting up projects, tasks, user management - all a breeze. The Paymo team keeps coming out with new features and what used to be just a time tracking tool is now becoming a full on project management tool. We're actually looking to expand how we use Paymo very soon...
Cons:
For how we're using it right now, we don't use all the project management features and have found that PaymoWidget 4.0.19 actually works better for what we need presently. As we move our org forward though, we'll be adopting their newest widget.
Adam
Good Product but needs to be Streamlined
Comments: There are plenty of things to like about Paymo. Despite the issues I came across I still rate the product above other major tracking software.
Pros:
Easy to see how much time I worked on any given project.
Cons:
My major issue is that there were plenty of times I wanted to simply duplicate or copy over time I forgot to enter and couldn't because I wasn't given the option. Maybe that has been fixed since I have used this product, however. The timeline for viewing schedules was very hard to use and my team and I just oped to ignore our managers push to use Paymo's timeline scheduling and use google calendar.
Paymo Response
3 years ago
Hey Adam! Thanks for the honest feedback. We actually already have the option to copy/paste time entries inside the Timesheets module, be sure to check it out! Not sure why the Team Scheduling was hard to use, can you give us more details at [email protected]? A task calendar view is in the works, which will allow you to see task durations on a timeline (including recurring ones). Sign up for the open beta here: https://community.paymoapp.com/t/open-calendar-view-private-beta-testers-needed/1981/19
Verified Reviewer
A compact project management system.
Comments: For a mid, small or solo user paymo is just enough to manage any kind of project. The free plan is enough and offers enough features to start and then upgrade if needed.
Pros:
Paymo is a very compact project management system. I have used a lot of project and task management for my work and paymo is my new favorite. I like the UI its similar to me like all other project management services. Paymo is a cloud-based service that means I can now use it with just my netbook and all my data is safe in their server. Cloud data is safer than my pc and secure too. The task manager is a very simple and nested task is also a very attractive feature for me. To manage projects one man is enough, this helps me to save a lot of time and money. The free plan offers a very generous offering.
Cons:
The dashboard is too crowded. I don't like to see so much info on my desktop. I prefer the tabbed style revels.
Paymo Response
3 years ago
Thank you for the kind words! May I ask what details would you like to show up on your dashboard? You can also write your use case on this thread from our community forum about customizable dashboards: https://community.paymoapp.com/t/customisable-panels-in-the-dashboard/186 Thank you, Marcel
Karolina Schilling -
Love Paymo for its simplicity
Comments: I really like Paymo and would recommend it to any freelancer and small teams.
Pros:
I like Paymo and finally, after trying out many other tools, found it the best for time tracking AND invoicing. I'm not willing to use several tools and export/import times only to be able to invoice them. So there was Paymo - easy to use, simple design, easy configuration, time tracking AND the bloody invoicing!
Cons:
Only the mobile app. It's not very nice in usage and mobile you do not need all that features. Could be simplier and easier to use.
Paymo Response
3 years ago
Kudos Karolina! Indeed, the mobile app will get collaboration features such as task assignment, rich task details, and comments with the next release. It's something that we're currently working on, so stay tuned!
Matt
An easy to use and intuitive PM platform
Comments: Wonderful! I can't speak highly enough about the platform and would recommend any company especially in the creative industry to have a look at them and give it a try.
Pros:
Paymo is intuitive and designed in a way that fosters easy adoption. Some PM software that I have used is very intimidating and Paymo has made adoption very easy at our office.
Cons:
There were a few features that I yearned for early on but the Paymo team listens to its users and they have grown a ton over the last 4 years that we have been with them. Be vocal about what you need and if it is a shared concern across the users it will be addressed! If it is a little more niche then you typically need a different system to handle it.
Paymo Response
3 years ago
Thank you for the feedback, Matt, happy to know that the interface is easy to adopt :)
Gerrit
Paymo has a cool widget
Comments: Time tracking is a matter of discipline. Paymo is easy enough to use on a daily base, I had little to no trouble on adapting to the habit.
Pros:
The Paymo setup is quite easy and transparent. In order to customize it for our needs, I found out that I could perhaps manipulate the hierarchy of clients / projects / task lists / tasks. Before doing so, I checked with their Support desk (live chat!) to make sure I wouldn't run into problems later on. So now, we have a structure that fits our needs pretty well. The application allows for many views (tables!) and reports.
Cons:
For managing a team, it would be nice to have options to save filters, so that you can quickly jump from one view to another. Some views are a bit too bland, making me feel a little lost on where to go.
Haley
Paymo Review--difficult to learn, but once you do, beneficial.
Comments: Overall, I think it's going to be very beneficial for our company. I'm still getting used to all the features and navigating what will work best for our unique situation, but all the diverse functionalities of Paymo make me believe that whatever we want the software to do, we can make it happen.
Pros:
Time tracking and comments. The time tracking makes payroll and time management much easier and the comments section make it to where communication can be very much like social media in the threads and everything is contained within the project. It makes it easier to stay organized. The customer service is also incredible. Very helpful and VERY fast which helped me learn the software quicker. I was also very thankful for the video tutorials on the website.
Cons:
The learning curve. There are many many customizable functions which is great but having never used it before, it was difficult to navigate all the options. It might be best to have a short questionnaire right when you purchase the program that asks what you are going to use it for...maybe rating a few things in order of importance, size of business, what you do, etc. and there can be a default setup that lets you customize as you go without having to make so many decisions up front? But I know each business is so different. Which makes this software great for almost any company. Just a little overwhelming at first.
