Genius Referrals Reviews
by HLA Solutions Group
Reviewed on 16/8/2016
Exactly what we were looking for...
Comments: I looked high and low for a solution. We were very clear, we did not want an "affiliate" program that required us to pay out "commissions" but rather, "prizes" and bonuses for referrals. We also needed something that would seamlessly work with our multiple platforms. When I found Genius Referrals--it was all I could hope for and MORE. Now that I'm a customer, we're actually looking to move our affiliate program to this platform because Genius Referrals offers BOTH. The dashboard is fairly easy to navigate and what might feel perplexing is QUICKLY addressed by Genius Referral's expert support. Very thorough, very helpful and friendly. Questions are addressed very quickly along with step by step instructions as you go through and set up the platform for the first time. LOVE THIS COMPANY!
Low barrier to entry - easy to get started. FREE Trial (at the time of this review)
Easy to navigate and exceptional customer service for the things that aren't self evident
VERY flexible and customizable
SEVERAL options for campaigns and integrations into existing systems or programs
AFFORDABLE-- most affordable on the market next to the competition
UI (user interface) is great... very updated feel and look
Does require a little bit of understanding of code and scripts (nothing a little customer service and a nice cut and paste doesn't solve)
Fulfillment is manual - which makes sense for physical products. Would be nice to have automation for delivery of digital products
Reviewed on 16/7/2019
A 5 Star affiliate solution that allows for true customization
Comments: I was trying to implement my own version of an affiliate program that involved video content creators being able to share a custom code easily. Between the design customizations and a whole laundry list of items that I required in order to pull this off, Genius Referrals offered far and away the best solution. Throughout the entire process of integrating right up to launch they provided me with excellent customer service and support. I highly recommend Genius Referrals for any affiliate program you're hoping to implement. They were a lifesaver when many of the alternatives out there just didn't offer everything I needed in one package.
Most important to me was the ability to allow my affiliates to create their own custom codes for sharing. These guys were the only ones that offered this feature along with all of the other features I needed.
They also allowed for full CSS customization, a custom domain and the ability to fully remove their branding.
Additionally, they were very supportive throughout the entire integration process.
Cons: I had a development team that handled the customization and integration of the software. Had I attempted the integration by myself with all of the customization I required, I think there may have been a sharp learning curve. However, based on their customer service I think I would still have got there in the end.
Reviewed on 8/12/2016
Genius Referrals is what they say - It is great!
Comments: If you want to make your customers really promote your product or service and not just to subscribe to some contest or sweepstakes then this is for you! Believe me when I say that I searched around the web to find the right solution and finally when I found this it did not let me down! First of all, it is so good that these guys let you have a longer than usual risk-free period to evaluate. Pricing itself is actually very affordable. These guys are sure that you stick with them and they are correct - you will. Why? Well, here this. This Platform is full of features for almost every need. Most importantly is the brilliant ideology behind the structure itself which will guide you to make something... "genius". It is the whole and complete referral system. When it comes to customer service they will not let you down. You might feel a bit overwhelmed with all the information but it is understandable. Anyhow when you play around you´ll soon see the big picture. Along the way implementing and planning my own version, I had many questions and all of which were answered quickly and professionally. By the way, they have chat for customer service purposes and they also reply to emails very fast. I am very excited to launch our referral system on our website any day now. If you are in need of a great referral solution then this is what I recommend you to try. Thank you, Genius Referrals!
Reviewed on 3/3/2017
Trust us and use Genius Referrals
Comments: We have used a variety of referral/affiliate web applications over the last few years. We have tried them all big and small (ShareASale, Refersion, ReferralCandy, just to name a few). While they all worked okay for what we needed at the time, Genius Referrals is truly the total package. The only complaint is that we didn't find them sooner! If you plan to grow your affiliate program, start with a strong framework and go for Genius Referrals. Yes, it is a little more complex and will require some in depth understanding of a few scripts and code; fret not, the tutorials are great and customer service is hands down the best we have experienced. The possibilities are endless with Genius Referrals and we feel confident taking our affiliate program to the next level with a heavy hitter like Genius Referrals in our corner backing us up. If you're on the fence because of price point, just trust us and spend the extra now to avoid massive downtime and/or migration nightmares later. We would gladly have spent the extra initially to start on this platform (and they have a price point for every budget really). So what are you waiting for? Go for it and get Genius Referrals integrated with your store!
Reviewed on 8/9/2016
Genius Referrals is wonderful!
Comments: Customer service has been exceptional for this newbie. Everyone has gone above and beyond to help me set up the affiliate app on my site.
Easy to use
Ability to make banners and links
Cons: It seems that customers must create and account, then leave website to verify email address before they are able to complete checkout.
by HLA Solutions Group on 17/10/2016
Thank you so much for your kind words!
Because of your valuable feedback we have since been able to fix the issue you faced - needing your customers to create an account - which has made the Genius Referrals experience even smoother.
Please let us know if there is anything else we can do to improve the service.
Reviewed on 2/12/2016
Great Customer Service!!
Comments: I have used Genius Referrals to launch our referral program and was extremely pleased with the amount of work they did for us from the outset. They were always ready with an answer and went beyond their scope of duty to assist with setting the program up. Quick, fast and well worth it!!!
Pros: Ability to customize your programs and the fact that your advocates can have their own logins to track their progress topped with great customer support.
Reviewed on 30/1/2017
Best Customer Support Ever
Comments: I can't really give a full 5 stars on overall quality just yet, because I have not ran my first campaign. The tool seems easy once you set up and has some great features and functionality that makes the cost a really good bang for your buck. BUT what I LOVE the most is their amazing customer support. Not having much technical experience they walked me through every step of the implementation process, and even when it was something they hadn't done or seen before they took the time to figure it out. I'm so happy to have chosen this product to run our campaigns. I look forward to using this tool and working with their cs team in the future!
Pros: Customer Support
Cons: User Experience for setting up a campaign is difficult
Reviewed on 17/3/2015
Excellent platform for referral program
Comments: We had been looking for a way to launch our referral program. But we didn't find any easy way to do it with our limited budget. Lucky that we came across to Genius Referrals. We started from the free account, which gave us a hands on experience with this platform. We loved it. It was as simple as they advertised. The template is easy to use, very user friendly platform with social medias integrated. By far the best I have seen up to this moment. Only a few steps and approx. 10 minutes to get the program running. We can also monitor and manage the program with the tools provided. Overall, we think this platform does very well.
Reviewed on 18/2/2016
Stay FAR FAR AWAY
Comments: What they won't tell you is after wasting hours of time setting everything up is that OH YEAH they don't integrate with BigCommerce unless you buy your own SSL. So kiss $200 out of your pocket annually if you want to integrate with them. Also you will need to upgrade your BigCommerce plan to even be able to add that, so kiss another$100 a month goodbye. Total will be $1400 to use "free" genius referrals. And they won't tell you until the very end. Terrible customer service too.
by HLA Solutions Group on 17/10/2016
I'm sorry your experience was poor. We try to offer bespoke support for every customer's platform but unfortunately in this case we were quite far into the integration before we realized your use case would require an SSL certificate, and the large amount BigCommerce charges for this.
Since you tried our service we have made vast improvements to our integration process, and continue to work hard to make it easier to get things up and running. We are bringing up more and more platform integrations all the time, so please get in touch to see if Genius Referrals can work for your business.
Reviewed on 19/3/2015
Easy to Integrate
The Genius Referral Program was exactly what we had been looking for. The integration was simple and easy and were up and running in no time. I especially like the social media integration feature. This allows the users to easily communicate with the program.
The online training that is available is easy to understand for all levels of learning. Everything you need to know about the program will be learned through this training.
Highly recommend for any one looking for a referral program.
Reviewed on 30/4/2015
Easiest referral platform to use!
Comments: It's so easy to setup the whole referral program with this platform! The cost is low for what you're getting - you get a lot of options on how to personalize your campaigns, excellent monitoring system and very helpful and friendly customer support! I was surprised how easy and hassle-free the whole process was and how simple it is to go from having just an idea to monitoring and managing the whole marketing program. Definitely recommending this to my friends!
Reviewed on 11/3/2015
Valuable software that has paid for itself
Comments: We had been talking about implementing a referral bonus program for some time but didn't have a great way to implement in the way that we envisioned. When I discovered Genius Referrals it seemed like the perfect solution and it really has been. The templates are very easy to use and we set up our campaign literally in minutes. The monitoring on it is awesome so it's simple to track what's working and adjust as needed. I'm so glad we discovered this software.
Reviewed on 26/9/2016
Great referral platform - very customizable
Comments: I had a lot of questions for Alain, and he provided the appropriate answers to all of them. Within a day or so I had my referral program & process together and running ,(mycappsule.com/cappsule-locals.)
Reviewed on 10/4/2015
Comments: The learning program is easy to use and it provides best experience. I have never used this kind of program before but this genius Referrals is perfect for me. I will recommend it to others
Reviewed on 23/4/2015
Comments: Genius Referrals is a great platform. It is very simple to use and also cost efficient. We personalized our template in no time. I highly recommend this referral marketing platform.