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About Confluence

Confluence makes project management easier. Keep track of milestones and timelines all in one place.

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Pros:

It is a very practical and simple software, it is not necessary to invest a lot of time to learn how to use it. Its graphic interface is very friendly, it is very intuitive software.

Cons:

Now I need to upload to google docs and import as google doc rather than word. The error messages sometimes are on the level of "something went wrong.

Confluence ratings

Average score

Ease of Use
4.2
Customer Service
4.3
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/10

Confluence has an overall rating of 4.5 out 5 stars based on 3,524 user reviews on Capterra.

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Tomás
Tomás
Senior Software Engineer in Canada
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 2+ years
Reviewer Source

Knowledge Base as root

5.0 6 months ago

Comments: It has a learning curve at the beginning. Still, later on, and not so long after, you will find yourself putting everything on confluence because it is easy, well-managed, and perfect for a platform where people can find documentation and information in a well-presented format.

Pros:

Confluence is part of an already well-positioned and easy-to-implement ecosystem where multiple tools perform a specific job in a workflow. This makes it easy and friendly to set up and run; using information from other platforms like JIRA and Bitbucket, everything comes together in an excellent and organized way without much effort.

Cons:

It might be overwhelming at first; there are plenty of options and personalization elements you can include, so you might think, "It is too much for me." But by watching a couple of YouTube videos, you will see how you can customize it to suit your needs and start using its powerful features.

Alternatives Considered: Slack

Reasons for Choosing Confluence: We used to have documentation inside our bitbucket repositories, but we required a well-defined and easy-to-access platform where the team could both collaborate and access the information for a particular part of the application without needing to go through the code to find it

Switched From: Bitbucket

Reasons for Switching to Confluence: We found that Confluence integrated naturally with JIRA and our Bitbucket repositories, giving us an organic way to set up all our workflows in a single platform. While we could use Slack or any other messaging platform to communicate, Confluence worked perfectly for our documentation needs.

Roselyne
Presenter in UK
Broadcast Media, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Confluence's Incredibility

5.0 last month New

Comments: Confluence allows room for ideas to flow. It basically makes work easily for me.

Pros:

Confluence is an incredible platform for amazing collaborations and even for managing and organizing tasks. When am working on projects and I want to finish them fast I use Confluence because I can collaborate with teams and share ideas.

Cons:

I haven't had any problems with Confluence.

Verified Reviewer
Verified LinkedIn User
Retail, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

It served its purpose for a while.

3.0 11 months ago

Comments: I used Confluence for several years on-prem, now that the Atlassian have discontinued support for on-prem its time to find an alternative that is secure. Atlassian cloud has far too many data breaches to trust them to host trade secrets and other confidentual data.

Pros:

Concurrent users collaborating on the same article at the same time.

Cons:

Poor customer service (ignored) Too many security vulnerabilities to have internet-facing Atlassian discontinued on-prem offering to push more expencive cloud hosted option. Inverse economy of scale, pricing increases as teams grow.

Tung
Delivery and Service Manager in Vietnam
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

I love Confluence

5.0 3 months ago

Comments: Convenient, high availability, great features

Pros:

Perfect for documentation, with various supporting features around that.

Cons:

Probably cost, pay per user, it is perhaps not good for start-ups.

Alternatives Considered: Microsoft SharePoint, Azure DevOps Services and DokuWiki

Reasons for Switching to Confluence: Better features than the others, particularly for documentation

Mark
Content Designer in UK
Design, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Effective way of recording design history and decisions

5.0 last month New

Comments: Confluence made the recording of our UX delivery from Discovery to Beta really easy, so that people joining the project, stakeholders or future teams working on the same service can review the decisions we made and the evidence to back them up.

Pros:

It was an effective tool for logging reasons, process and the development of an agile UX delivery from Discovery to Beta - logging design histories, decisions and changes in a way that was easy to navigate.

Cons:

Not much to add here - search functions and labelling worked well, and it was easy to use when creating the documentation too.

Liron
Software engineering manager in Bulgaria
Gambling & Casinos, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

A good experience with Confluence

5.0 2 months ago

Comments: My experience with Confluence was across multiple companies, so I saw the evolution of the product. in general it's a good tool to store your companies knowledge center, it has both on prem and saas solutions and it has a very short onboarding time.

Pros:

Confluence has enabled myself and my team to keep a single point of reference where you can always count on to have the latest enterprise data, it's very reliable and has very good search capabilities shortenning the time to find a piece of information.

Cons:

It works best when you have the whole package of Atlassian which includes Jira and Bitbucket, It also has good integration with other tools but best all the tools to come from one "home".

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Confluence review

5.0 last month New

Pros:

Confluence is a good addition for Jira, which makes collaboration easier

Cons:

Confluence makes development experience better; we can have all documents and artifacts in one place

Verified Reviewer
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great documentation tool

4.0 2 months ago New

Comments: It' s very easy to use and a straightforward tool for everyday use

Pros:

It's a great tool to document software processes and features Integration with jira user stories to see documents inline

Cons:

the editor could work better when copying content from existing documents

Verified Reviewer
Verified LinkedIn User
Market Research, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great for Collaboration

4.0 4 weeks ago New

Pros:

This application is great for collaboration.

Cons:

the features can get complex and a bit confusing.

Verified Reviewer
Verified LinkedIn User
Education Management, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Using Confluence

5.0 2 months ago

Comments: It has been great been using it for a little more than two months.

Pros:

It is super easy to navigate and keep track of everything!

Cons:

I haven't had a bad experience yet with confluence.

Jayson
Founder in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Jira and Confluence - Solid Project Management Tools

4.0 6 months ago

Comments: Really enjoy this product. Would buy it again!

Pros:

I greatly enjoy the Kanban views, and ability to easily set up reporting across teams/boards. It's fairly easy to customize. Planning Sprints and seeing burn down reports is also very easy with this tool.

Cons:

There really isn't much I dislike. I haven't used it for Resource Management so if you need to be able to do that ...I'm not sure if this is the tool for you.

james
support engineer in UK
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

As a user and an admin what do i like or dislike

4.0 9 months ago

Comments: great go do business tool and used industry wide, has issues such as very slow support and lack of features which can be expanded with costly plugins

Pros:

the ability to control used access is great and to manage different spaces for different situations. we have also been able to use confluence to drive content on hosted web sites driven from confluence spaces with the help of plugins

Cons:

plugins are costly, and to make full use you need to use them. These seems to be charged based on how many users you have in confluence rather than how many who would use the plugin. this makes it expansive and there is no way of restricting a plugin to a user group

Alternatives Considered: Zendesk Suite

Reasons for Switching to Confluence: easier to use that other options available are the industry standard as well as coming with Jira

MYOUNG UN
MYOUNG UN
차장 in South Korea
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Confluence is a very famous product for project management.

5.0 5 months ago

Comments: If you're new to it, you need to adapt. You also have a reluctance to tools that you haven't used before. But for effective projects and business management, you now have to use collaborative tools. You can get a better work environment by adapting quickly to the initial inconvenience.

Pros:

Project management, output, work-specific human resources management, sharing and collaboration with all participants are important, and Confluence solves all these things at once. There are many services and solutions for efficient project management, but we always use Confluence.

Cons:

Perhaps because it is mainly used for necessary functions, there are no disadvantages yet.

Özgür Bülent
Özgür Bülent
IT Consultant at BSH in Germany
Verified LinkedIn User
Computer & Network Security, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

If you are a Product Owner, Confluence is a the right tool to go with.

5.0 7 months ago

Pros:

The ability to navigate, create and modify documents and contents in Confluence.

Cons:

Improperly configured add-ons sometimes can cause slow page loading. An option of what caused the delay in the loading of a confluence page and how much time it took, could be a good indication to resolve issues.

Yashovardhan
Yashovardhan
Business Analyst in India
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Unlock Seamless Collaboration with Confluence

5.0 8 months ago

Pros:

Confluence makes it really easy to write stuff down and work together. You can share all kinds of information like plans, ideas, and technical stuff with your team or even with people outside your team. It's super simple to use and looks really clean. It's made for teams, so everyone can work together in one place, no matter where they are or what time it is. You can do lots of different things with it, like keeping track of different versions of your work and making cool diagrams. The writing part is easy too, and you can add pictures, tables, and other stuff to your pages. It's like having a big blank page where everyone can add their ideas. There are also templates you can use to start your work without starting from scratch every time. You can organize all your stuff in different spaces, so it's easy to find what you need. And because everything is in one place, it's really convenient. When you share your work, lots of people can work on it at the same time. You can give feedback right away and get notifications when someone talks about you or your work. Overall, Confluence is a great tool for teams to work together and share ideas.

Cons:

The Pricing is on the expensive side . It can also get difficult to customize . It can also crash sometimes .

Siddharth
Siddharth
Analyst in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Usefulness of confluence in our organization

5.0 8 months ago

Comments: Overall confluence is an helpful application as it supports various devices and also provide data security for our data stored in there. It is a useful documentation and knowledge tool and easy to use in general.

Pros:

Enables user to publish, store and share different content in the space. We use this to store our product and implementation related documentation which is helpful for new employees who join the team or revisit old methods. Blogs can be published shared with specific access and share with features such as likes,comments etc.

Cons:

Navigation is somewhat difficult and causes confusion at times as we have many team and many branches, sub-branches, libraries it gets harder to navigate. Access controls are limited in customisations.

Heather
Technical Learning Partner in UK
Computer Software, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Confluence makes knowledge sharing easy

4.0 2 months ago New

Comments: It is a great solution to our knowledge sharing problems. We use it like an intranet to house policies, updates, documents and calendars in one central spot and it has worked really well in helping employees find the information they need without having to ask

Pros:

It is a really quick and easy way to share knowledge share documents and collaborate with your team. It enables us to inform our whole business of processes in a streamlined way

Cons:

The UI can be difficult to figure out. Features arent necessarily where you would expect them and I think more work could be done around organizing folders and pages

federico
developer Fromtend in Japan
Marketing & Advertising, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Solid Google Documentation on steroid

4.0 6 months ago

Comments: Great, I use it daily for spec documentation and code documentation, and it is always pretty fast to find or do what I want

Pros:

It is very easy to organize the space how you want, make multiple page with complext embedded or graphs and chart and have a "book documentation" like summary that is very easy to navigate. The search is really powerful

Cons:

It is sometimes heavy and slow to load pages and formatting sometimes so hard to make it do what you want. But I guess haven't practiced enough with it.

Nikki
Junior Partner Support Specialist in Germany
Staffing & Recruiting, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy Confluence

5.0 9 months ago

Comments: Confluence helps with my daily work as it is one of our resources and tool in the office. Just one click and I can easily find what article I need.

Pros:

What I like t most about Confluence is that it is very user-friendly, easy to navigate, and very helpful when it comes to knowledge needs.

Cons:

There is honestly nothing to be disliked with Confluence.

Barak
Clinical Trial Manager in Israel
Medical Devices, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User review

4.0 4 months ago

Comments: Confluence is a powerful tool that can enhance team collaboration and project management.

Pros:

Excellent for creating, organizing, and sharing documentation within teams. Helps to serve as a single source of the information project. Helps with collaboration features, editing, adding comments, and notifications, which improves the communication of the team. Provides templates for several types of documents, makes it easier to get started. It easy integrates with other Atlassian products (like Jira). Very user-friendly interface make it accessible for users of all technical levels.

Cons:

using the documents is easy, but navigating within it requires a training, and might take some time to get use to it. The paid plans can be expensive, for big teams

Wannes
Test Engineer in Belgium
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use knowledge base system

5.0 9 months ago

Comments: the best tool I've used so far for creating a knowledge base

Pros:

We love how easy it is to add pages and edit the structure of already made information pages

Cons:

the global search field searches in all published pages and would be easier to limit the search to the current project. but we fixed that by adding a custom search field to our own home page.

Verified Reviewer
Verified LinkedIn User
Financial Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The knowledge management platform of choice, in my workplace.

4.0 7 months ago

Pros:

Confluence's huge customization capacity is its key strength and it is what I cherish most about it. As a user, I have the option to create my own customized workflow , using the in-built templates on Confluence. By doing the aforementioned, it is easy to continuously adapt Confluence to the unique needs of I and my team, thereby boosting day to day work productivity.

Cons:

When I am updating pages simultaneously with other users, the page content is never updated in real time.

Guillermo
Manager in Australia
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A great tool for keep corporate documentation

5.0 3 months ago

Comments: All the documentation is in a single system available for all our employees.
We can search for any information required at any time.

Pros:

We use Atalassian Confluence as our documentation tool / WIKI We like to had all the information in a single source that is searchable and easy to access.

Cons:

The Migration process from On premises Confluence to Cloud confluence was complicated and must be more easy. Apart of that I can't fine something else to complain.

Alex
IT Service Manager in US
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Confluence Cloud continues to impress our company

5.0 4 months ago

Pros:

Cloud-based, intuitive text editor, and an assortment of built-in macros for formatting text, embedding content, and linking other pages. The mobile application for Confluence lets our users access data while on-the-go and not in front of their computers.

Cons:

Visibility to other data requires permissions to that data as well as the current data. It would occasionally be useful to be able to embed a view of other content that is locked behind restrictions on view/edit.

Yosra
Senior Software Engineer in France
Semiconductors, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

We are at the peak of productivity with Confluence!

5.0 8 months ago

Comments: Confluence is the best collaboration tool used by teams to create, share and collaborate on content on a central platform. Its versatility in facilitating information sharing, project management and documentation across teams and organizations ensures that our business processes are very efficient. My experience with Confluence has been great and I highly recommend it.

Pros:

Confluence is a stellar software that revolutionizes collaboration and project management. Its intuitive interface seamlessly integrates document creation, task management, and team communication in one centralized platform. What sets Confluence apart is its flexibility - whether you're a small team or a large corporation, it adapts to your workflow with customizable templates and robust integration options. With features like real-time editing, version control, and powerful search functionality, Confluence streamlines teamwork, boosts productivity, and fosters creativity. In a nutshell, Confluence is a game-changer for any organization looking to enhance collaboration and achieve project success.

Cons:

There is nothing I don't like about Confluence, it is a very effective and efficient software.