--- description: Learn more about SuiteCRM price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SuiteCRM Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [CRM Systems](/directory/2/customer-relationship-management/software) > [SuiteCRM](/software/136373/suitecrm) # SuiteCRM Canonical: https://www.capterra.ie/software/136373/suitecrm Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/136373/suitecrm?page=2) > Open source modular CRM that can be configured for your sales or service department. Combined option is also available. > > Verdict: Rated **4.2/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SuiteCRM? With our expertise in Customer Relationship Management, we have helped our clients design and execute successful customer journey strategies to deliver a seamless customer experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 48 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SuiteCRM - **Founded**: 2006 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: SuiteCRM is an open source solution and is free to download. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Activity Dashboard - Collaboration Tools - Contact Management - Customisable Reports - Customisable Templates - Data Import/Export - Document Storage - Email Management - Full Text Search - Interaction Tracking - Knowledge Base Management - Lead Management - Lead Qualification - Mobile Access - Quotes/Estimates - Reporting/Analytics - Sales Pipeline Management - Segmentation - Self Service Portal - Task Management - Third-Party Integrations - User Management - Workflow Management ## Integrations (6 total) - Google Maps - Joomla - Mailchimp - Microsoft Outlook - Salesforce Sales Cloud - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.capterra.ie/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Systems](https://www.capterra.ie/directory/2/customer-relationship-management/software) - [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.ie/directory/32744/sales-tracking/software) - [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ie/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.ie/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ie/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.ie/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Good option for basic CRM capabilities" — 5.0/5 > **Bryan** | *23 May 2024* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features. > > **Cons**: It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times. ----- ### "Effective Customer follow up" — 5.0/5 > **RICARDO** | *2 March 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is free and you can modify it to meet your specific needs. > > **Cons**: Sometimes the documentation for troubleshooting is not sufficient. > > It really gives you a big value considering a free software. ----- ### "Simple and Effective" — 5.0/5 > **Carlo** | *4 September 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company. > > **Cons**: Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well. > > We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date. Collecting data a tacking activities help us to create a richer and richer database. ----- ### "About What You'd Expect From A Free CRM" — 3.0/5 > **Verified Reviewer** | *16 February 2019* | Public Safety | Recommendation rating: 5.0/10 > > **Pros**: It's Free Able To Host It On Your Own Server Instead of In The Cloud It's Simple To Use Ability To Create Your Own Modules Lots Of Other Modules Are Available For Free or Paid In The Community These Modules Allow You To Do Just About Anything With This CRM > > **Cons**: Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back They Don't Provide Phone Support For The Free Version There Are A Lot Of Bugs In The Code Sometimes Updates Fix One Bug and Break Another You Have To Know Code To Fix All These Bugs If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System > > I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities. ----- ### "One of the best Open Source CRM Alternatives" — 4.0/5 > **Alfredo** | *20 August 2021* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. > > **Cons**: The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ie/software/136373/suitecrm?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/136373/suitecrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data