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About Unicommerce

Enhance customer serviceability and strengthen e-commerce operations using the efficient order management solution of Unicommerce

Learn more about Unicommerce

Pros:

Unicommerce is integrated with E commerce Firstmile and lastmile which allows the sellers to choose the viable 3PL partners to optimise the cost.

Cons:

While digital dependancy is increasing, so is the risk of tech-failures. Whilst this has been rare, there are certain cases where in delay/lag in inventory syncing has caused a few roadblocks.

Unicommerce ratings

Average score

Ease of Use
4.1
Customer Service
3.9
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.8/10

Unicommerce has an overall rating of 4.1 out 5 stars based on 84 user reviews on Capterra.

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Filter reviews (84)

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Software to manage our eCommerce Store

5.0 last year

Comments: We highly recommend Unicommerce for businesses looking for a reliable and efficient order management solution

Pros:

Unicommerce has transformed our inventory management process. With their software, we can now effectively track stock levels across multiple warehouses in real-time. This has helped us prevent stockouts, streamline stock transfers, and optimize our overall inventory management

Cons:

Its Price is little high compare to others available.

Siddharth
Head of Operations Commercials in India
Apparel & Fashion, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Unicommerce - One stop solution to my digital footprint

5.0 2 years ago

Comments: Will surely recommend the newly started digital dropship entrepreneurs to definitely go ahead with unicommerce as their solution for order processing, inventory management and catalog management. Surely reliable and definitely worth the buck you'll be paying

Pros:

The ease of syncronising my inventory and the ability to sell a single piece on multi-portal at the same time, thereby reducing the investment in inventory, increasing the chance to sell a product and the overall opportunity to increase the brand awareness of my brand accross the digital realm makes it a easy, one stop solution for a digi-dependant organisation

Cons:

While digital dependancy is increasing, so is the risk of tech-failures. Whilst this has been rare, there are certain cases where in delay/lag in inventory syncing has caused a few roadblocks. However, the support tema have been kind enough to resolve the issues. On the whole, one can't really complaint much about it

Deepak
A/c Manager in India
Used the Software for: 1-5 months
Reviewer Source

Th most unreliable tools

1.0 7 years ago

Comments: There are no pros only cons are there. Few of them are listed under cons. I would never recommend the pathetic software. it is a trash.

Cons:

There are following noteworthy cons. 1. The issue with the reporting. You would never get the correct report with unicommerce. 2. Payment reconciliation- They claim to have payment reconciliation for all the marketplaces but there payment reports are not at all accurate. Their reports would show the repetition of the same amount and reference number multiple times for the same periode of time. 3. Return- they would not provide you the return details of "Amazon". While asking the same to unicommerce team they asked me to refer to the Amazon reports for Amazon returns. 4. Amazon FBA reports- you have to generate Amazon FBA reports separately. If you are selling the products to Amazon.com and Amazon.co.uk then you have to generate the reports of each FBA individually and then merge it to get the complete report. And even these reports does not reflect the exact order date. 5. Amazon FBA orders issue- Amazon FBA orders would appear n the reports after 2 days. 6. Poor synchronization of orders. 7. The issue with Snapdeal order Processing- There are always issues with Snapdeal order processing and you have to go to Snapdeal panel to process the orders. The processed orders will remain in the pending list of unicommrec and hence the correct reporting is difficult to attain. 8. It only supports the FBA for Amazon.com, Amazon.in & Amazon.uk while rest of the marketplaces i.e. Amzon.ca, Amazon.com.mx is not supported.

Unicommerce Response

7 years ago

Dear Deepak, We are sorry for the inconveniences caused to you. Our team is already in touch with you. We would ensure that your concerns will be taken care of.

Sharad
Co Founder & COO in India
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best in industry... Highly recommended

5.0 2 years ago

Comments: We have been with unicommerce from very start of our business.We are happy customer as client support has never let us down. Kudos to team Unicommerce.

Pros:

When it comes to inventory management, order management and warehouse management, unicommerce is most trusted name.

Cons:

I have been in constant touch with team regarding gate entry of returns and if they could include some tool to raise claims at this platform then this solution will become one stop destination for marketplace aggregator and wms provider

Adnan
Marketing & Operation in India
Retail, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

A Comprehensive E-commerce Platform with Room for Improvement

5.0 last year

Pros:

Comprehensive Platform: Unicommerce offers a comprehensive platform that integrates various aspects of e-commerce operations, including order management, inventory management, warehouse management, and more. This centralized solution is valued for its convenience and efficiency.

Cons:

User Interface: Some users have expressed concerns about the user interface of Unicommerce, stating that it could be more intuitive, visually appealing, or easier to navigate. Improvements in this area could enhance the overall user experience.

Rambaran
KAM in India
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

BEST FOR E-COM.

5.0 11 months ago

Pros:

1-order processing 2- Real-time inventory manage 3-Multiple marketplace manage in the one place 4- Sales reports and Deshbarod view is very good.

Cons:

1- Sometimes Inventory does not sync 2- Connector issue 3- Facing the issue while we are integrating the new channel 4- do some user-friendly services Like when we are doing the order processing then sync orders in real time.

Saurabh
Sr. Manager in India
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Unicommerce is a boon for online sellers. It simplifies order processing and inventory management.

4.0 7 years ago

Comments: It simplifies order processing , inventory management and accounting which helps in reducing the turn around time to fulfill the orders from ecommerce marketplaces.

Pros:

It simplifies order processing, inventory management and accounting. It helps in reducing the turn around time to fulfill our orders from various ecommerce marketplaces.

Cons:

Interface needs a lot of improvement. Sales report which do not reflect geographical sales data. Does not help in identifying the item which is pending for listing on a particular marketplace.

Unicommerce Response

7 years ago

Hi Saurabh, Thanks for your valuable feedback! We have noted your suggestions and forwarded to the product development team. We strive to provide you the best services in the industry.

Balkrishna
Balkrishna
Founder in India
Verified LinkedIn User
Apparel & Fashion, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Worst solution & Team

1.0 3 years ago

Comments: I wish I had not have known them. Its nothing less of a nightmare.

Pros:

Dont find any pros in the product or company, sadly.

Cons:

Unicommerce is probably the worst software in this space I have seen. Their marketing is on point but hope the software was even 10% of that. Everything is broken, right from Order Management, to Inventory management to Returns management. They say they have payment reconciliation, by that what they mean is that you have to go the channel portal see payment details of each order & fill it up on unicommerce. Unicommerce is just a data collection machine. They don't know the needs of a D2C operator & they are not willing to listen also. My account manager got me to pay them 5k, even though the min was 1k - 2k. Now when I say I am not happy with them, they are not returning the money & not responding on email also.

Unicommerce Response

2 years ago

Hi Balkrishna, We deeply regret the inconvenience you have faced. We request you to email us back at [email protected] sharing your direct contact details. This will help our team to trace the case history and arrange a personalized meeting for you to address your concerns.

Ritesh
Warehouse manager in India
Information Technology & Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Inventory managements

5.0 11 months ago

Pros:

Inventory management is good Easy to use Accuracy is good

Cons:

Packaging dimension issue should be improved.

Abhishek
Ecommerce manager in India
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A very helpful tool for exommerce players

5.0 5 months ago

Pros:

The inventory problem which unicommerce is solving

Cons:

Nothing as such everything is going good until now

Suryakant
Dispatch Excecutive in India
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

One stop solution for ecommerce business

5.0 last year

Pros:

I can access multiple channels and view all on one platform which helps us in processing inventory timely.

Cons:

Have not faced any issues as of yet. It's running smoothly so far.

Aniket
CEO in India
Apparel & Fashion, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great product overall

5.0 2 years ago

Comments: Highly recommended.

Pros:

Been a user for more than 4 years. Happy with the product.

Cons:

Customer support has been slightly unsatisfactory.

sathish
admin in India
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

worst software, waste of money

1.0 7 years ago

Comments: no benefits , dont use this software

Cons:

i hate this software, i dont like anything in this software, heavy cost but worst service, shamefull service.every month lot of new issues arising, very worst and poor customer care service, never seen such useless software , they are money cheaters, not even giving refund for their mistakes, no.1 frauds in the market.

Unicommerce Response

7 years ago

Dear Sathish, We are sorry for the inconvenience caused to you. Our team is already in touch with you. We would ensure that your concerns are taken care of.

prashant
Chartered accountant in India
Apparel & Fashion, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent

5.0 5 years ago

Comments: Overall is good

Pros:

Inventory management services is quite good

Cons:

Reconciliation and return management need improvement

Unicommerce Response

5 years ago

Thanks Prashant for your valuable ratings and honest feedback. We have taken note of your suggestion for improvement and forwarded the same to the concerned department.

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Smooth operations with Unicommerce

5.0 4 years ago

Pros:

+Easy to understand interface +Amazing customer support + Seamless integrations

Cons:

Dashboard can be improved to suit daily tracking of sales

Unicommerce Response

4 years ago

Hello, We appreciate the feedback and are glad to know that our solutions help your business deliver seamless and effective services. We are determined to better ourselves each day and bring more value to your business.

Anupama
office manager in India
Apparel & Fashion, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A must have tool

5.0 4 months ago

Pros:

The Inventory Management part and the order management part of the uniware

Cons:

Nothing as such everything id going good until now

Aman
Ast. Manager in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Good

5.0 5 years ago

Pros:

We knew e-commerce was the future and we are glad that we chose Unicommerce to help us lead the way. Unicommerce solutions have exceptionally helped us manage our business across 10+ Marketplaces. We are highly satisfied with the kind of support we have been given and happily managing accounts with Unicommerce.

Cons:

For me, i did not find any as it suits my business process

Unicommerce Response

5 years ago

Thanks Aman for your valuable ratings and reviews!

Ankur
Director in India
Used the Software for: Not provided
Reviewer Source

Bhool kar bhi Mat Le lena, Aapka business katam- Bhaiyo Inse na Hoga

1.0 9 years ago

Comments: This software is meant for inventory sync and order processing. I have waste me money and time have paid cancellation due to wrong inventory update ate market place.
Pros:????????
Cons:
We are facing continuous inventory sync problem like
1. Some of our SKUs are getting live while inventory of those are zero.
2. Some of our SKUs are getting Zero while inventory of those are available in stock.
Even we have tried inventory sync of for the channel but we are facing the same problem. We are incurring losses and our sales has been reduced and bear heavy cancellation charges. Further we have tried with support but they closed the ticket without resolving the issue. I have requested resolution for the same but did not got the same continuously chasing Uni-commerce last 4 month. Pathetic experiece with Unicommerce.

Unicommerce Response

8 years ago

Hi Ankur, We are sorry for the inconvenience caused to you. If you have any concern or query, please let us know at [email protected]. We would ensure that all your concerns are taken care of.

Nitesh
India
Used the Software for: Not provided
Reviewer Source

Very Supportive Software for eCommerce Sellers

5.0 8 years ago

Comments: Unicommerce has been like the backbone of my eCommerce business. I had reached like a saturation point, where i just couldnt manage the inventory and make manual bills and fill forms for different eComm companies on a daily basis. My business was increasing but i couldnt manage it. At that time a Unicommerce Sales Manager got in touch with me and explained to me their panel and it was just exactly what i needed. Since then there has been no looking back, i just have to log in to the unicommerce panel every morning and process all orders across various channels, and im done in half the time and half the hassle. Also with the constant improves that they bring to their platform, it just keeps getting easier. Im very happy and would recommend it to everyone to use.

Unicommerce Response

8 years ago

Hi Nitesh, we are glad to see your review. Thanks.

shiv
Administration head in India
Apparel & Fashion, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best Inventory management software

5.0 3 months ago

Pros:

Inventory management by Unicommerce is the best in market

Cons:

Prices are bit high in comparison to others

Mohammed
India
Used the Software for: Not provided
Reviewer Source

Easy process - Overall a great experience.

5.0 8 years ago

Comments: One of the primary benefits of Unicommerce for those who have never run an online store before is the website wizard feature. This helps walk you through the entire set-up process of the site. we can customise the software according to the requirement which is feasible. Firstly i thank Mr. wasim Anwar who always helped us to resolve our issues/errors in unicommerce and provide the information to the quires. And also i would like to Thank you Unicommerce support team to work with us all the time.

Unicommerce Response

8 years ago

Mohammed Imran, thanks a lot for the feedback.

BRIJESH
India
Used the Software for: Not provided
Reviewer Source

Always Problem they are not Reliable, 5 days they r in maintenance in a month at your business time

1.0 9 years ago

Comments: Always Problem they are not Reliable, In One month 5 days they r in maintenance at your business time between 10am to 6 Pm. They have no any call support. even they r not replying any satisfactory answer. They will tell we apologize and tell that out team is working we don't know when will this problem will solve.

Unicommerce Response

8 years ago

Hi Brijesh, We are sorry for the inconvenience. If you have any query or concern, please let us know at [email protected]. We would ensure that all your concerns are taken care of.

Mark
Web Developer in US
Used the Software for: 1-5 months
Reviewer Source

Not a bad ecommerce platform

4.0 6 years ago

Pros:

Unicommerce is a relatively ok ecommerce platform for small businesses. A lot of your basic needs can easily be met.

Cons:

Sometimes the Unicommerce platform encounters severe issues such as inventory syncing errors. This is obviously an important part of a retail business.

Unicommerce Response

6 years ago

Thanks Mark, for your review! We feel bad about the inventory issues you might have faced, and as we deal with the inventory issues with the utmost priority, we would love to discuss and assist you more on this to resolve all such concerns of yours. Kindly reach us at [email protected] for more assistance.

srinivas
founder in India
Used the Software for: Not provided
Reviewer Source

Hopeless product

1.0 10 years ago

Comments: This is an very very worst product that no one can make use of it
i got trapped with these guys and seeing night mares in using this
many features dont work and you need to screw you life in making it usable

Unicommerce Response

8 years ago

Hi Srinivas, We are sorry for the inconvenience caused to you. If you have any concern, we would request you to please reach us at [email protected]. We would ensure that all your concerns are taken care of.

Yusuf
India
Used the Software for: Not provided
Reviewer Source

helped a lot in startup

5.0 8 years ago

Comments: This software helped me understand those aspects of Ecommerce that i was unknown of earlier, and it helped me by automating most of the work, it can reduce almost 60 to 70 percent of the daily workload if all is well

Pros:

Its automatic inventory updation and reconcilation

Cons:

it does not have cataloging feature

Unicommerce Response

8 years ago

ThanksYusuf. We are happy to see your review.