Employee Navigator Reviews

User friendly Benefit Admin systems

Comments: It was ok however there are improvements needed in the data exchange with paylocity

Pros:

I liked the ease of use and reporting features

Cons:

There are issues with system feed to our HRIS System and payroll data that we had to manually adjust to accurate deductions of employee benefits. This could be a headache if not addressed.

My Review of Employee Navigator

Comments: So far it has been a positive experience

Pros:

That it will interface directly with my HRIS system to update employee information.

Cons:

I do not find the reporting features to be very user friendly

The front end needs work with regard to navigation but the back end is where the real trouble lies.

Comments: An automated healthcare enrollment portal for our contract employees.

Pros:

This software has helped us launch and maintain our employee healthcare benefits platform. I like the ability of the software to engage our employees and allow them to manage the process of enrollment firsthand.

Cons:

Accuracy of data management has been a real issue with this software. Information entered into Navigator at times has not translated into the actions intended. As a result, we've had to deal with rate issues, healthcare enrollments and cancellations being missed, and a host of reporting issues.

Most user friendly system for a non-technical user

Comments: Our experience has been very positive for us and our clients. It's a huge value to be able to offer this to our employers to help manage their employees and benefits.

Pros:

We've learned as we go with this system but once we got the hang of certain features or rules for plan setup it became much more smooth to set up new accounts. We have used/experienced other systems and this is the most user friendly. The support team is excellent and helpful whenever we have questions. The wall feature is critical in managing changes.

Cons:

The reporting tool could use some work. It's not possible to pull only new hire elections for deductions. There also needs to be a way to include new employees in an open enrollment period without having them enroll twice (once for OE and once for new hire eligibility). They MUST get the PDF editor/fillable form situation figured out asap. Being able to map any fields to a PDF form needs to be figured out.

If you care about tracking EOIs and compliance overrall... this one is for you

Pros:

It has a great user interface and is easy for HR and employees to use. We received feedback from employees that the online enrollment flow is easy to use during our very first Open Enrollment on EN and that is saying something if the employees find it easy to use! Also the Evidence of Insurability tracking is easy and seamless. We and our client struggle and spend hours tracking and reviewing EOI from other systems while EN's is easy to build on the plan side and easy to understand from the employee and HR views. We also love the carrier integrations. We mostly have ancillary carrier integrations, no medical ones yet. I manage the 834 EDI feeds on the self-service system for our medical carriers and that is also easy to use. Finally we love the automatic reminders that can be scheduled for new hires and open enrollment and we love the ability to customize the notifications for different actions in the system both for broker and for client's HR team.

Cons:

It is a rules-based system so if you have clients who like to make their own rules , well then this will frustrate them. You do have the ability to manually edit effective dates of enrollments and coverage amounts but otherwise the extra effort of tracking and processing special exceptions will exhaust you and the client and it will also make the option of carrier integrations an impossibility because you will have so many error discrepancy reports to fix. You also only have one person from your agency who can contact service on your behalf unless you pay extra for another premier user. Sometimes this can be frustrating to funnel every question and issue through one person.

Biggest Bang for Your Buck

Pros:

What we and our clients love about Employee Navigator: it's very user-friendly, no need to print New Hire and Open Enrollment documents/handouts, abiltiy to add employee "tasks" and track those tasks, it's self-service, available 24-7, everything is on the portal. This saves them time and money.

Cons:

Setting up the plans for Vol STD and Vol LTD can be a little tricky and you really need to pay attention to the plan "rounding rules". Failure to do so will result in inaccurate employee costs.

EN Review

Comments: Overall it has been great learning and using EN. We often tell our clients it's the "Ferrari" of ben. admin systems and that's because we believe it is. We believe that they have put in the time and research to put out a quality product that, especially for the cost, is great for us and our clients to use. While the system can't do everything, it can do a lot of things and makes administering benefits easier.

Pros:

I love the ease of use. As a non-IT professional, it was easy to learn and is easy to build our groups.

Cons:

It is a "rules" based system, so there are some functions EN cannot do for what we need.

Save money and time with Employee Navigator administrative tools.

Comments: Very positive experiences with the system and with its employees who make it a pleasure to call in with a question.

Pros:

They have the processes we need; are willing to listen to new ideas for upgrades to those processes; put lots of enthusiasm and effort into training and providing support to their clients and their vendors.

Cons:

Honestly, they are awesome, but the one area which needs a bit more attention is the search tool. They have amazing articles, but the update of those articles doesn't show unless you click on them. I would like to see the updated date on the review page.

I Use Employee Navigator daily, and love the ease of use!

Comments: I love using Employee Navigator, and have gotten many positive responses from HR Administrators using it, as well.

Pros:

Friendly, helpful and very knowledgeable support team; ease of use; system is easy to navigate through, with so many tools at your fingertips to make benefits management much easier.

Cons:

There are no cons that I can think of. I highly recommend it!

Employee Navigator Review

Pros:

It comes with amazing benefits administration and also makes handling most HR needs easy

Cons:

Not experienced serious problems using Employee Navigator

Great Benefit Management Portal

Pros:

It is failry easy to use and the support is great if you get in a bind

Cons:

There are sw limitations i cant think off the top of my head, i dont love the way wall feeds set up i think cumbersome and complicated- and they are so important

Employee Navigator Technology is Easy as 1-2-3!

Comments: My clients love Employee Navigator and their employees find it easy to use and quick to make changes or enroll in benefits. The Onboarding platform is also very straightforward and easy to use.

Pros:

How easy it is to use, navigate through and find what you need quickly. How easy it is to build the plans and the instructions are straight forward, but the best thing about Employee Navigator is the Support Team and the quick response time in submitting a ticket or speaking with someone on the phone and getting an immediate response. the support team is amazing, you will not find any other software platform that provides better service! They are exceptional!

Cons:

Not sure, some of my clients want the ability to add unique programming but that is about all I can think of.

Employee Navigator

Pros:

The application is very easy to use and they have an excellent support staff.

Cons:

I had no issues with the product. There was nothing that we could not do with it.

Benefit Administration System made easy

Comments: Having worked on other platforms, I find that Employee Navigator serves the mid-market client's purpose really well. Integration options with different carriers is a big plus; thus reducing manual work by the client/broker.

Pros:

Employee Navigator provides a user friendly benefit administration system that can be customized to be an informative experience for the employees. The system is easy to manage from an HR admin prospective and with various integration option, the process can be seamless.

Cons:

Our clients often ask for customized text on the employee facing screens; this is a drawback to the platform. Customization of scheduled reports is another shortcoming; but the development team at EENav is always looking for enhancement ideas from their users.

Employee Navigator Is The Best Benefits Management Software

Comments: Outstanding and I look forward to our continued relationship!

Pros:

When I present this software to a client and see how excited they get about how easy it is to manage and how easy it is for employees to enroll and say "I want it, where do we sign up", before I even finish the demo speaks for itself!!!!! :)

Cons:

I would not say there is anything I like least about this software, it is constantly evolving, their product team wants to hear what is and is not working, if there is an ehnancement request that gets enough backing from other users, EN will do their best to make it happen or will alwasy provide a workaround! They go above and beyond to ensure that this product works for everyone.

Employee Navigator Rocks!

Comments: I use this software every single day. It is integral to our business, and to my process as an outside sales representative. We would not be nearly as successful without it. I cannot recommend it enough to anyone who is looking for a new benefits administration software.

Pros:

Employee Navigator has given us the ability to stay on the razors edge when it comes to benefits administration. It is hard to calculate the amount of time we save when providing services to our clients. It allows me, an outside sales rep, to confidently say that we have the best benefits administration technology on the market, a true differentiator when it comes to closing deals. We always say that employee navigator provides a robust benefit for both our agency, and the client!

Cons:

The one caveat to using the software is that you MUST have at least 2 master users in the agency. We spend 2 weeks during onboarding training on this software, time that allows us to get a grasp of the capabilities but not nearly enough time to be proficient in the program. The only downside is that due to the complexity of the software, projects often get funneled through 1 person in the organization. This might sound like a silver-lining downside, but during the busy 4th quarter months, it does become a bit more apparent.

Meets the needs for benefits enrollment

Comments: I've only used this a couple times due to the limited reasons behind using the software. Each time has been just fine.

Pros:

Enrolling in benefits this year took all of two minutes and a couple of clicks. I like that. I've definitely used more confusing, tedious software and processes in the past, and it was unlike Employee Navigator. I'm grateful my company uses this to enroll in benefits. The only problem I'm having now is accessing my HSA, but this could very well not be to the fault of Employee Navigator.

Cons:

I don't like that we only use this software once a year, for benefits selection. I'm not sure if more features exist or could be added to it so it'd be more relevant in our work lives.

Great product

Pros:

This integrates with my payroll processing software seamlessly. Employees choose their coverage, I receive a notification of this and can print out a report of what they chose, all deductions automatically populate into our payroll system. I do not need to do anything! This is a free service that is being paid for my our insurance broker

Cons:

Setting up the integration can be difficult, but I have done it a few times now over the years and I kind of know what I am doing. The reporting feature is cumbersome and hard to use.

Easy Benefit Adminstration for Smaller Business

Pros:

We use Employee Navigator because our benefits administrator (Alera Group) set it up. It interfaces easily with our payroll system (Paylocity). New employees are automatically enrolled in the system and receive an email to set up their benefits. Payroll data is automatically updated for income-driven benefits, such as disability insurance. During Open Enrollment, the new benefits enrollments are automatically sent to Paylocity, so the individual deductions are updated.

Cons:

The website does not allow you to update the passwords directly. Instead, it requires a password reset email be sent. Many of our employees only access the site during Open Enrollment, and do not actively use their email accounts. This can often create a chain reaction of password reset emails. It would be helpful to have alternate ways to reset passwords, such as text confirmations.

#1 HRIS Platform

Comments: My experience with Employee Navigator has been stellar since day one. As the agency's first HRIS Administrator, I've witnessed the many ways EENAV shines; broker support and security are top-notch, I personally save 10-20 hours per workweek in account administration alone, and my clients' accounts have never been more accurate. Check out EENAV's first case study on WC Dillon Co.
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Pros:

Employee Navigator is a game changer for our clients and gives us competitive edge over other insurance brokers. This central system provides solutions for companies of all sizes and industries, with streamlined open enrollment and new hire onboarding processes, ACA reporting and e-filing, simplified payroll and carrier integrations, PTO management and compliance. Employee Navigator is truly the BEST HRIS PLATFORM on the market today!

Cons:

Nothing. I honestly cannot think of one con!

Best of Breed Benefits Solution

Comments: Employee Navigator has allowed our agency to build and deliver an easy to use benefit management system with HRIS capabilities for our clients timely and efficiently. The customizable site allows us to build a system that is client specific to their needs and process. We are able to scale the technology to the small and middle markets which allows them the ability to improve the user experience and overall efficiencies for HR.

Pros:

Ease of use and user friendly New hires enrolled easily Ability to compare plans, benefits and costs/contributions Monitor deadlines,OE and enrollment status Payroll integration Carrier data connections Reporting capabilities and the ad hoc reporting functionality HRIS capabilities, onboarding, documents storage and management Customizable rule based system Support provided by Employee Navigator

Cons:

Limited PTO functionality Voluntary benefits can be troublesome to manage around EOI Defined contributions limited functionality

Still Room for Growth and Improvement

Comments: Overall I've really enjoyed Employee Navigator. I see the potential and am excited to see the new product releases every year. It's not a perfect system, but it has saved our agency a lot of time and stress.

Pros:

How easy/user friendly the system is, the capabilities and potential for this software and the willingness Employee Navigator has to grow and learn.

Cons:

The reporting function could be better. There are a few issues with the flexibility of the system, or customization (which I know takes time and resources). For example being able to require EOI for disability, or rates based off gender. I would like to see additional training that goes a little more in depth. For example with eligibility I don't believe it mentions the 'Set New Hire Complete' in eligibility, yet I had an issue with reporting because of that function.

Employee Navigator Review

Comments: EN has allowed us to improve the benefits enrollment process for many of our clients and reduce they time they spend processing enrollments. The carrier integrations and EDI feeds have reduced errors and streamlined our process.

Pros:

Employee Navigator is very easy to use and very customizable. The support team is knowledgeable and provides a quick response with issues and problems. The support site is also updated constantly and provides a lot of information.

Cons:

I feel that the onboarding functionality lags behind the market at the present time. Many platforms are able to use fillable forms and store them within the tool. Unfortunately, EN has not reached the point of being able to do this with all forms, and at present is only able to fill and store the W-4.

Game Changer

Comments: This software gives you the ability to assist your clients with online enrollments, onboarding tasks, reports, payroll integrations, COBRA, EDI/API feeds, and the list goes on and on. Clients save time and money because Employee Navigator makes their job easier and more efficient. The beauty of the integrations, whether it is with payroll or the carriers keeps brokers lives simple as well. It's intuitive and aesthetically pleasing.

Pros:

The carrier and payroll integrations are a key component when it comes to processing your clients enrollments in a seamless and cost effective manner.

Cons:

You need to build the plans and rates manually. You do have the capability of copying existing plans, but you can't pull plans and rates from their database. They are working on a solution though.

A Great Value for Small to Mid Size Companies!

Pros:

Employee Navigator is easy to use for HR Admins and employees as well. The platform integrates with a wide variety of carriers and the reporting system is robust. In addition, the support system is wonderful as information is received, reviewed and accurate responses provided in a timely manner.

Cons:

There are some limitations on the platform with complex plan details, but EN is working on upgrades and improvements continuously.