Field Force Tracker Reviews

Intuitive field service application

Pros:

The admin platform and field platform are easy to access. The creation of service requests by the customers and ability to create work tickets from that is easy to do.

Cons:

The only drawback (and I may just not know where to look) is a time stamp of exactly when the customer typed in their request.

Impact Office Systems

Comments: Overall experience is good. When there is an issue, customer service is prompt. I like the ease of using it.

Pros:

Product is easy to use and I use alot of the applications for tracking service calls, adding supplies that I order to each account and billing

Cons:

When clicking on a customer to add information, when you have a list pulled up, the last customer at the bottom is hard to get to on the blue icons on the right. When I click on the 3 lines to scroll down such as generate invoice, contact info, create work order, and advance settings, I have to drag the cursor over it to try to scroll down to get to the bottom icon Advanced settings. Sometimes I have to do it a few times to get it to scroll down. Also when invoicing and emailing the invoices, I wish there was a confirmation that the customer has received that invoice. Sometimes customers do not get invoices and they go into spam.

Overall

Pros:

easy to use when it comes to dispatch and setting up work orders

Cons:

after a while I have too manually send clients work status when It was doing it for me. I called and tried to troubleshoot it but was not resolved. So now I do it manually every time. The settings are correct

Excellent app

Comments: Dispatching is easier. Customer history is a huge feature.

Pros:

Integrating had some bugs. Makes tracking and getting info on jobs easy.

Cons:

Don’t have any complaints, except would be nice if I could check if I submitted a timesheet or not.

Best HVAC Software in the Industry

Comments: I was perfect and loved to use the software.

Pros:

The quality of HVAC Software is fantastic. Completely capable and easy to use. Really great services.

Cons:

I don't find any cons so far, anyways I'll add that whenever I get that

Use of Field Force Tracker

Comments: Great experience.

Pros:

Ease of use and scheduling feature. Also has good support contract module.

Cons:

Does not text or email you when support contracts are due.

Alternatives Considered: Salesforce Service Cloud

Reasons for Switching to Field Force Tracker: Ease of use and cost.

Equipment sales

Comments: We were looking to move from paper service calls to electronic format for ease of use and tractability. So far this meets our needs but would love it to be a bit more flexible.

Pros:

Cost and simple app. The techs download the app on the phone and this makes it very easy to use for them.

Cons:

Looks very dated. Could use a fresher looking interface or GUI. Wish I could use the Admin features on the app with my phone. This would really make the app rock.

all in one fsoftware

Pros:

Invoice and contract tracking has put the company record accurate, Inventory tracking and employees management is a pro

Cons:

with such like a software in the company, i don't complain of anything if not appreciating the developers for the best work

Petroleum Service industry

Comments: Overall this is a great system. It needs a little tweaking to make it more user friendly but generally it is easy to use and maintain.

Pros:

The ease of use once all information has been entered

Cons:

Figuring out how to upload data. Multiple steps to close out jobs

helpful tool

Pros:

The ability to track and response rate associated with this app are great, Easy to interact with the team, Job scheduling is quite easier

Cons:

None to be found. Sometimes Recurring charges are too high other than these high charges, its all good.

User Friendly

Comments: Great ease of use, and customer support

Pros:

User friendly for our field Techs and inter action with customers

Cons:

Nothing at this time , they work with us and support is great

easy to use

Pros:

easy to use and mobile for field work also very good inventory support

Cons:

would like to see when machines have service contract expiring by meter reading and date when doing dispatch

Good initial app

Comments: We needed a tracking app for our field service team and this app came in the front runner for the price for the amount of modules that we could get with it. We wanted to try out the basic modules first to see if this was worth the work to get it set up and all of our information imported into it to make it work. The set up was incredibly easy. It is sort of slow but it does everything we need it to do. Import of CSV files is seamless and scheduling jobs is quick and easy. Customer service is extremely quick to respond by just submitting an email with the question or even a suggestion. My sales rep even answers quickly.

Pros:

Basic modules are easily upgraded to individual modules so that I don't waste money on things I don't use and won't use. Customer services response is very quick. Sales response is an expected rate.

Cons:

updating pages is a little slow but not so much that I wouldn't recommend. Slight language barrier on the phone but was able to get the information I needed.

Field Force Tracker

Comments: Rapidsoft's Field Force Tracker has really helped our company serve our clients efficiently and responding to client calls quickly while optimizing our resource management resulting in huge cost savings.

Pros:

Its great practical features and user UI with every conceivable information capturing fields. We now have all the required information and its availability at the right place.

Cons:

As of now it fulfills our all essential requirements.Can't think of any shortcomings as far as our business is concerned.

It is great tool t manage the team deployed in the field with all necessary information on hand

Comments: I have a team for servicing my clients. It gives me good control on resource deployment and for the guys in the filed it has all required information on hand.

Pros:

The user interface. It has all necessary information.

Cons:

Too many features but maybe other users need them.

Great way to track!

Comments: Easy tracking and good cost!

Pros:

The ability to track and the response rates that are associated with the software is great. You can assign projects and then track how the project is coming along.

Cons:

Nothing really. I feel like the price point is good and many companies could benefit from the software. Keep up the good work.

Very Good Experience with Us

Comments: use this software you all field customer support companies or all repair type business you track your service or job scheduling in the field

Pros:

Tracking Employee Location or job management service with client status or feedback review or automated report generated after post review client dispatch work order

Cons:

Yes i like it field force tracker that is good for Quick quotes and Invoicing, Filed staff management solution or Filed staff management solution

"Excellent" Help to manage over all Business Like Scheduling or Inventory

Comments: My overall experience is very good like support team management or software very nice simple effective to improve business efficency .

Pros:

More A to z technician scheduling time sheets, worker availability tracking and quick efficient service reporting, Custom drag and drop Technician Scheduling, Sales Order Processing & Sales Invoicing any more

Cons:

Technician job scheduling, sales order processing and sales invoicing or assing task with mobile app

NewYork Bio

Comments: Hi this side NewYorkBIO bioscience supports companies. Our field team used field force tracker mobile tracking software with mobile build apps. that is great or trusted software and used very essay all employee are qualified education or not qualified education. yes amazing.

Pros:

job scheduling or mobile tracking

Cons:

tracking employee

FFT Performance Card

Comments: The Field Force Tracker SAAS model is very helpful software for services industry and makes optimum utilisation of field staff with low latency.

Pros:

The ease of booking complaints and handling of the same to the field staff is very efficiently carried out without delays. System response is fast enough to handle even large number of queries.

Cons:

Little options to modify functionalities as per your requirement if your user base is small but the company takes care of adding features in the next release.

Good using it for Renewable Energy Service team management.

Pros:

Its easy to track the team member. Can be easily interact with team. Assign projects to members & can ask for their daily job work

Cons:

No Cons yet. The pricing should be a little bit lower & should be server based one time license. Recurring charges are too high sometimes.

Quick packers movers

Comments: My packers movers all team used the service app to track very ease all qualified mambers over all used nice field tracker

Easy and flexible tracking software

Comments: Very nice! Great software tool for solution field management work order

over all good track work order software i have use six month

Comments: Yes very great tracking software for field management employee or work order

Excellent tracking software tool

Comments: This software tool are excellent overall