BookSteam Reviews

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Comments: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros:

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons:

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Perfect booker for our business

Comments: As an archery classes business, we have found Booksteam to be an incredibly useful tool for managing our appointment scheduling.

Pros:

The software is user-friendly and has streamlined our booking process, making it easy for our clients to schedule and manage their archery class sessions. The platform allows us to customize our availability, set up recurring appointments, and send automatic reminders, which has helped reduce no-shows. Additionally, the ability to accept online payments through Booksteam has greatly improved our operational efficiency. Overall, we highly recommend Booksteam for any business in need of reliable appointment scheduling software.

Cons:

There is really nothing that we dislike about Booksteam so far, it's been great!

Review for Booksteam

Pros:

Pretty easy to use app to schedule classes for my Yoga business.

Cons:

Can't think of anything at the moment that I dislike.

Missing features, some broken

Comments: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros:

Inexpensive, responsive customer service

Cons:

Not good for clients who are children or families with children

This booking app rocks!

Pros:

The fact that it's like having a super organized assistant that keeps our appointments in check for only $20!

Cons:

If you need online scheduling for your business, look no further! Easy to setup, ton of features, online payments and invoices and they don't charge an arm and a leg. After trying about five different software, booksteam was the best value for us.

Cpr class booking app

Pros:

We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions.

Cons:

We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari

Awsome booking tool

Comments: Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly.

Pros:

Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations.

Cons:

The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained.

Time-Saving Solution: Unlocking Efficiency with BookSteam

Comments: Overall, BookSteam is a reliable and user-friendly appointment scheduling software that simplifies the booking process for businesses and enhances the customer experience

Pros:

One of the standout features of BookSteam is its customizable calendars, manage staff availability, and offer online booking options for clients.

Cons:

Although BookSteam has a mobile app, the app lacks certain features and functionalities available on the web version.

One of a kind booking

Pros:

I like the reosucres feature that we always use for our Spa. It was hard to find an app with this feature.

Cons:

Nothing really I dislike at the moment. Everything is working well.

Perfect booking app for our spa

Pros:

We like Booksteam a lot, it is the perfect app to manage our bookings at our spa.

Cons:

It would be great if I could send sms messages to all of my clients at once.

I love Booksteam and I want to contribute to make it better!

Comments: I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.

Pros:

Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!

Cons:

What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.

Solid scheduling software with easy to use features.

Comments: This system allows us to display many services and locations. It was easy to use and a reasonable price compared to others.

Pros:

So easy to use. Takes time to set up but clear and easy. Allows data management, booking different providers and locations.

Cons:

Really didn't find any flaws in the system. We have used several others.

Works perfectly for my needs

Comments: Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Pros:

There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too. I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions. Overall I've been very happy that I went with Booksteam.

Cons:

Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

NET Review

Comments: It solved the ability for students to book and pay on line to do our courses

Pros:

it incorporates well into my website and takes payments when a student enrols

Cons:

It doesn't link into our etrain, so I have to send another email to a student for them to enrol and complete the online learning. When I retrieve information (questions I ask when Book) I cant copy and past that information, and its so small I struggle to read it

Excellent Value

Comments: I use the program daily and overall it’s worked very well without any problems.

Pros:

We were looking for a scheduling program for our research office, after doing a lot of convoluted research online (the different companies don’t make it easy) I happily came across Booksteam. It meets all our requirements at a great price.

Cons:

Unfortunately, you cannot reorder the staff in the calendar view, there are staff I like to keep within view at the top of the calendar but there is no option to be able to do this.

Can save your time

Comments: Great software! Hope to continue to use this software, well done

Pros:

This software is the best for busy person, for their hectic schedule it can turn to save their time, this software is a online scheduling tool. Our clients can book online

Cons:

I cant say any problem with this software, the interface is really simple and nice. Amazing and helpful!

Great Experience

Comments: We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros:

Ease of use once you are working with it

Cons:

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Easy for holding records

Comments: Overall it was easy

Pros:

I liked that it easily formated information

Cons:

It didn't hit a lot of boxes on what we needed

Help with my email

Pros:

I appreciate how patient booksteam’s customer service workers are. Very knowledgeable and helpful.

Cons:

I wish BookSteam had a mobile app. I’m always on the road and it would be helpful to check on my account with having to squint my eyes on the browser.

Booksteam is good to go app

Comments: Books steam is awesome for appointment scheduling tool.

Pros:

I really in booksteam is ther is a auto online report that lets you track the attendance right away. Love it!

Cons:

If its your first time to use book steam its a bit tricky to set up but once you get hang of it, its not so bad.

Book steam for one on one tuation music school

Pros:

easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule.

Cons:

reporting functionalities are limited. If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc.

we love booksteam!

Comments: We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.

A+++ service from the beginning

Comments: I used this company on and off for about 2 years now and received the best service from them. They're constantly adding new features / updates which makes my experience that much more pleasant. VERY helpful product for my business.

Your customers will love booksteam

Comments: I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)

Glad we found this app!

Pros:

BookSteam has really helped our massage business run smoother. It's super easy to set up appointments, and our clients love the convenience. We're happy we found this app!

Cons:

I really wish they would have QuickBooks integration so we could sync our data.