Cin7 Omni Reviews

Great Cloud based Software - Easy to use and lots of features

Comments: We were a loyal system based inventory software user for almost 3 years (Inflow), everything with our previous software (Inflow) was good. As we have grown, we wanted multiple users and we looked at other options and decided we have to upgrade to a cloud based software. I personally did not want to go on the path of server, VPN etc.. We were very nearly about to sign in for another cloud based system and at the last minute we realised that it is not a special software for fashion industry.. We wanted a software that can cope with Size, Colour, Fabric, Style and Fit variations.. Thank God the other software people actually recommended Cin7 which is a Fashion Industry special software. We are so glad we made the move.. It makes our business day to day operation a breeze and our sales agents in multiple locations (Some offshore as well) entering orders directly into the system.. This cut down or data entry time dramatically.. also we are now able to see or "Out of stock items" by size.. Also the Web portal B2B is a God Send... Our customers love this feature.. I also have to say that the customer service experience I had is double 2 x 5 STAR... On Boarder Jeff made the whole operation so smooth that I never felt I was all alone in this journey... This is genuinely a good product backed by good people.. I recommend this to any business who are looking to upgrade from system based software to cloud based programme.. Thank you guys.. we are still a long way to go with implementing this software in our business, but I am confident that we will get through this..

Pros:

Software specially designed for Fashion Industry.. Multiple Size, Style, Fit, Fabric etc.. No problem... Many advanced features like B2B webportal, Xero Integration, Email Integration etc at no extra cost. On-Board support is worth $$$$ of dollars.. They do this so well.. Thank you Jeff... Pivot table reports - We were used to excel reports.. But this Pivot table stuff is out of this world..

Cons:

At times Crashes during log-ins.. I assume a bug... It is understandable considering cloud based system.. Not a major, but it will be great if they can rectify this soon. Automatic email reports.. for example a weekly email to our customers on stock or sales report etc would be a great feature. Simplified data entry short cuts (like Control + D - for entering same data for all lines) would be a great feature to add. Rather than Xero or QuickBooks, a simplified inbuilt payment system in Cin7 will be beneficial for small businesses who don't want to use accounting packages. Single user low cost (under $ 100 per month) version would benefit some small operators..

Extremely powerful inventory and order processing and logistic package

Comments: While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros:

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons:

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Onboarding

Comments: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Pros:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Cons:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Great To Use with Shopify

Pros:

We can keep track of our inventory level at different locations and have that reflect on our Shopify system.

Cons:

It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify.

Great software when it works - Shame about the slow and hard to access customer service

Comments: Good product in general - terrible customer service

Pros:

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Cons:

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

Summit Review

Comments: Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Pros:

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Cons:

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Amazing Suport

Comments: No sorted nothing for now, but ask me in 1 month :)

Pros:

Easy access to help.Super easy to use.Very complete.And [sensitive content hidden] Super professional and always there to help on the onboarding part

Cons:

Way to insert all the products.Videos not all of them in order.

good but complex

Comments: I have been with cin7 for a very long time and the usability has gotten better and better, I wish the pric would stop going up especially with out andy warning!

Pros:

I like that I can see my whole business from one place.

Cons:

there are some reports that would be useful to have, I liked that I could view a total $$ of orders from the sales order page but this was removed. I would like to have location search options for the crm and also search by product options in the crm

Very user friendly

Comments: CIN7 makes managing my business far more efficient, allowing me to work more on my business instead of in it.

Pros:

The most intuitive and user friendly software I've used yet. Integrates seamless with Xero & Shopify and reporting options are endless.

Cons:

Doesn't always correctly allocate stock to completed orders.

Sheryl Lowe Review

Pros:

Ease of use, ability to link to so many platforms, open API, inexpensive for what it is capable of,

Cons:

User controls are too broad so hard to manage what people can or can't do, COGS/margins are confusing,

Streamlined our small team's workflow

Comments: We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.
We'd happily recommend to colleagues!

Pros:

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition. Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Cons:

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer. Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic. We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Cin 7 Supported a 112% Growth in Sales

Comments: Our onboarding was long as we had specific requirements we wanted to fulfil before going live. The implementation Specialized [SENSITIVE CONTENT HIDDEN] was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to [SENSITIVE CONTENT HIDDEN] who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders we the ease we did

Pros:

Once we were running the system is seamless. The inventory management is accurate and connects to our shopify sites (3) and NuOrder. We now have transparency of inventory across the organization. We were able to do small customizations to give us the detailed reporting we need in all departments of the business.

Cons:

Support has been very good and are always quick to get to our questions. The hours are the only area of improvement I would suggest. For our business (retail/wholesale) we required longer than the suggested 6 week onboarding. I am very please Cin7 was able to accommodate this as now our system is exactly what we need with established workflows that can grow with our business. If we had not taken the extra time to get it right I anticipate the teams user experience would have been painful

The best all in one platform (trialled others) and service

Comments: Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like. Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch. +1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam

Pros:

CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Cons:

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

CIN7 is Great for the Middle Tier company looking to move from small business

Comments: CIN7 was easy to implement into our Techstack, When placing orders on CIN7 it was made with ease. But CIN7 only works with small to mid-level businesses. If your company continues to grow, You will grow out of CIN7.

Pros:

CIN7 works excellently as a Sales Tool, CRM, and Order Management software when connecting your eCommerce platform. it is excellent for Small businesses looking to get a grip on a more enterprise-level Inventory Management system.

Cons:

CIN7 works great for a company not focused on manufacturing and just distribution. Due to CIN7 not being able to Commit stock for Backorders. Also not being able to have a Barcode System is a negative aspect.

Cin7 or the others.

Pros:

Inventory management in Cin7 gives a very clear and precise overview of our business. Managing inventory by using Cin7 is super easy and clear. We always had issues with gaining a bird eye view of our inventory with other past inventory softwares, but Cin7 gives a complete snapshot and details for our inventory, as we are a product-based company, inventory asset is the most valuable asset to us. Inventory tracking with Cin7 is very detailed! We can trace the sales order back to its source, which stock we used for a particular sales order. If there's quality issues or any other issues arise with a sales order, we know which batch or purchase order the stock comes from and we could perform quality inspections to the entire batch or purchase to prevent the same issue arising again, which ensures customer satisfaction. Inventory tracking at each location is also extremely detailed, it may not be the most user friendly (even though it's already very user friendly), but it gives a very detailed information of tracking every single unit we have on every single location, including Amazon FBA. Cin7 has some reports or functionalities for replenishment and re-ordering, but these features are a bit simpler than I though it would be. Improvements could be made on to these functionalities for sales demand forecasting, reordering based on lead time and safety stock. Currently, we use Inventory Planner to predict, forecast, and reorder our inventory.

Cons:

The software integrates with ShipStation for label printing, there're multiple extra steps for our warehouse team to print the shipping label from ShipStation, rather than directly in Cin7. ShipStation only expose carrier packages, instead of custom package types via API, which we couldn't select the custom package types in Cin7's WMS app for direct label printing. And the workflow for packing and shipping in WMS could be improved, a lot to be improved. Custom product label needed to write CSS code. We print product or purchase order label on different label size and that took me 6 hours to write, since my major in university is not computer science.

Big Upgrade from our past system

Comments: So far we are very happy with Cin7 and anticipate that it will meet our needs as we grow for the foreseeable future.

Pros:

Historically, we had a very hard time of getting accurate inventory counts due to our past system not syncing with our e-commerce system and Amazon. Cin7 is linked to all our selling channels which provide for down to the unit accuracy. Other features that made Cin7 appealing is the ability to keep track of virtual bundles and the fact that it is cloud-based.

Cons:

Like any new software there is a bit of a learning curve, but Cin7's, onboarding team, particularly [SENSITIVE CONTENT HIDDEN], were excellent in getting us up to speed.

I would highly recommend Cin7.

Comments: Our company recently moved our stock in to a 40k SqFt warehouse, and had no inventory tracking system other than spreadsheets which were sporadically updated. I was tasked with solving this problem. After reviewing and testing MANY inventory packages, I found that Cin7 provided the best solution for the best cost.

The way Cin7 integrates the entire product flow, from cutting a PO for materials to final delivery to the customer has greatly increased our productivity. The warehouse and sales process runs much more smoothly, with visibility at all stages of the process. No more calling to bother the warehouse manager to ask where an order is in the process.

The inventory tracking has worked very well for us. We no longer must worry about where an item is located in the warehouse, saving us hours of picking time. We also don’t have to call the warehouse manager to see if we have enough stock to complete a sale on time, as this is visible from both the product and sales order screens, and from reports.

The reporting module is great, giving visibility to both sales and inventory. Using pivot tables, you can drag & drop items to be included in to a report, and the prebuilt reports are nice as well.

The PO process has been greatly simplified using the Smart Buyer module. If you have set minimum levels and set reorder levels, you can cut POs to replenish all your stock in about 10 minutes. This has saved us many man hours per week.

Cin7 is not simple to set up. However, they assign a specialist to your account to walk you through each step of the process and to make sure you understand how everything works. They also hold webinars regularly to explain some of the more complicated topics more in depth. These webinars are also available for viewing at later dates, which is nice for review. The help system is comprehensive. If you can’t find the answer to your question, the support staff is friendly, responsive and above all very competent. Cin7 really does its best as a company to make sure you succeed.

Pros:

I really like the Smart Buyer module. It makes the PO creation process so easy. The reporting is really great as well

Cons:

There is a learning curve, just like with any inventory and business management platform this comprehensive. Cin7 does have great support and documentation to help out to mitigate this.

"BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S

Comments: "BEST VALUE SOFTWARE PACKAGE FOR MOST SMALL BUSINESS'S This is a review based on using Cin7 for apparel/fashion based products. I had been looking for a replacement for a highly developed in house software system and had not been able to find anything that could handle style/colour and sizes involved with apparel or for that matter most fashion products. My first evaluation gave me a glimpse of an extremely versatile piece of software but because of my attachment and familiarity to our existing system could not see the benefits of what Cin7 had to offer.
After 6 months I discovered Cin7 was available as a monthly subscription that represented excellent value for what was on offer so decided to have another look at it with a more open mind. WOW. What I discovered was an extremely well developed and powerful program that had a lot to offer anyone in the fashion business or for that matter any business. It also developed enough to accommodate the growth of your business up to a larger scale. From the apparel perspective we not only manufacture but also have retail which most software systems struggle to deal with. Cin7 manages this very well.
I have only scratched the surface of the program and based on my initial use of Cin7 can only say how much I underestimated its capabilities.
The support to date has been excellent especially with getting set up.
The user interface once you have learnt the basics is very easy to get to grips with as there is a pattern that follows through on most of the main templates that are used.
Based on my experience with Cin7 I would recommend getting some initial training to gain a better understanding of what the system can do for you because setting it up in the beginning to meet your requirements will reward you with a software package that will help getting your team on board as well as provide you with a valuable reporting system.
Another benefit is because it is cloud based you can utilise it from anywhere you have an internet connection which has allowed me to operate from anywhere I happen to be.
My background is 40 years in the clothing industry both as a manufacturing wholesaler and a retailer with 20 years of developing a bespoke software system for our business."

Best Account Support EVER

Comments: From the onboarding process to our current operations, I have been extremely pleased with the Cin7 Enterprise Support. My On-Boarding specialist walked me through the process quickly and accurately. I have had 2 account representatives and both are smart and responsive. My current representative, [SENSITIVE CONTENT HIDDEN] is absolutely OUTSTANDING. As long as she is on my account, I will NOT consider moving to other software solutions. We are a small business and each of us are multitasking. We do not have time to become experts on any one system. We must have effective and efficient customer support and we have that with Cin7.

Pros:

The software has all of the functionality we need for a growing retail business. The best thing about Cin7 is my account representative [SENSITIVE CONTENT HIDDEN]. I have 35 years of experience with installing, managing, and supporting large telecommunications networks; both in the US Army and in the US commercial sector. Without a doubt, [SENSITIVE CONTENT HIDDEN] is the best account representative I have experienced in my career. She is bright, proactive, responsive, professional, and solves challenges rapidly. If I could, I would hire [SENSITIVE CONTENT HIDDEN] join my team in Beaumont, TX. She is hands down the best.

Cons:

I would like to see the following automated capabilities. 1. Pre-Order, Back Order, and Split order capabilities. With an automated back order capability, with automated email notifications to customers, we would make more sales. 2. Integrate with BigCommerce's gift wrap option to print "Gift Wrap" on invoices. This will allow our fulfillment team to know when the customer purchases gift wrap.

SLICK STOCK MANAGEMENT SYSTEM

Pros:

There's a lot to love about CIN7. For the most part this is a very slick, well thought out system that is easy to use with many powerful features that allow you to easily manage your inventory whilst having relevant and timlely stats at your fingertips. The dashboard is a fantasic snap shot of where your business is day to day. Using CIN7 on a daily basis I am impressed with how easy it is to use and how intuitive most of the functions are. It was very easy to integrate with our Woo Commerce site and with our Xero Accounting System. We also required a few tweaks in some functions/forms to suit our business and these were accomodated to make the system more relevant to what we do and how we operate. Apart from the system itself their other big asset is the customer service. I was beyond impressed with the care and attention we received from our onboarding specialist. We had a few set up issues along the way but these were sorted out in a timely and courteous manner, nothing was too much trouble and we really felt like we were supported during the set up phase. We have only been live with CIN7 for a couple of months but so far we are very happy with the way the system is performing and it has definitely improved our productivity.

Cons:

The B2B portal is quite outdated but this is something we believe is going to be updated by CIN7 in the next few months which will make this feature much more usable and current. There were a few things which weren't customisable enough for fashion but the CIN7 team came up with workable solutions for all of the major issues we had.

FMB Review of Cin7

Comments: It has definitely improved the operations within our business even though we have and continue to have a few teething problems. It is the best system I have worked with over the years and hope to continue to use.

Pros:

Many features to allow for BOMs and dispatching of Kit products which has been much easier than other systems we have used. WMS is a brilliant feature. More features keep getting added which is great. Onboarding was brilliant.

Cons:

The support after the initial set up period dropped of significantly and often need to find work arounds for how our business operates as I am told Cin7 don't support that feature. Occasionally I actually do find that feature in Cin7. Unable to save fixed breakpoints for suppliers so I find I am always having to double check Purchases orders as the costs seem to randomly change. Online help sources seem to be sometimes out-dated and this has caused errors to happen within our system, while getting the issues fixed I am told it is my user error even though I can find no source which says what I have done would cause any issues.

Average Inventory Management System, good features, Expensive for small businesses

Comments: -The Multiple location warehouse option is one of the main reason why I chose Cin7, not many Inventory software have that option.
-The accounting integration with Xero and QBO is very important
-Cloud base is definitely a must today.
- Customer service is super friendly but super slow and they lack knowledge and training of Cin7 itself.

Pros:

Good B2B software in general, has lots of great features. Multiple locations, Integrations available, cloud based, email features, pricing specials, easy to use, reporting, accounting integration.

Cons:

-The on-board support was mediocre, the representative did not not the software very well, they did not take the time to understand your business properly before making adjustments. -Inventory levels in Cin7 never seems to match physicals, it is very easy for the staff to make mistakes, not proper rules and restrictions are in place. Not accurate -Very slow at times - Support takes up to a week to get back to you, sometimes they don't even reply back. - Supper expensive, what they quote initially does not include any integrations, users, etc. Make sure they include everything before you commit. - Still has lots of bugs, this software is design for the fashion/ retail industry. We are a food wholesaler and it doesn't fit the purpose sometimes. It doesn't have an app for apple or Android which would be very useful for sales reps and on the go usability

An amazing system with awesome functionality. It has taken us awhile but it has revolutionized us!

Comments: Complete business overview and control in real time.
Stock inventory, warehouse controls, automatic purchasing, sales, point of sale for our retail stores, shopify and xero integration.

Pros:

Managing our 9 retail stores and warehouse is becoming very easy. This software has given us the platform and ability to scale with ease and at pace. The Laybye System is amazing and easy to track and use. Not many systems offer this purchase option. Seemless integration to xero and shopify make life a breeze. We are able to monitor each sales person in real time and look at their performances over past months with 1 or 2 clicks. The reporting is great and the Smart Buyer software has made our lives easier. Stock management and the integrated warehousing is just awesome. We track every stock movement and know exactly where it is, down to the exact shelf at any given time. An awesome product that keeps getting better and better.

Cons:

Being in South Africa some times support takes awhile. Small things change on updates sometimes throwing the entire system out which results in a week or two of waiting for fixes. They seem to be getting better at this. Full integration has taken awhile but that is due to our complex business and the fact that we are learning and using every function Cin7 offers. We will never look back!

Magneto 2 solution & I appreciate not having to repeat myself.... don't you?

Comments: service and great existing workflow

Pros:

Would give service more than 5 stars if I could = these Kiwi's have their act together. I researched a solution for our retail store for months feeling my research was comprehensive and ended up with a dead horse about a year ago. Finding a native api full inventory management magento 2 solution was hard soon after that release and these guys already had one tested & working perfect! I had let down time and time again with my last system keeping up with releases so knowing their coding team was up to the task of keeping up on releases was very important to me. When I went out to do my homework round two I was even more discerning to pick a software and found these guys to be far ahead of the competition in functionality, cost and simplicity. Shipping / assemblies / recorders / Bar codes / integrations .... they have their act together! Also our experience with our on-boarding coach Joey was absolutely top notch. Aside from knowing the answer 99% of the time I very much appreciated not getting BS'd on the 1% and have a "let me get an answer for you" and he would quick!.... If you are not using or looking at these guys I would. Service was / is top notch.

Cons:

Perhaps layout .... but that would only imply I could point to one that I liked better and I cannot. Just in general if "I had to" point out one thing that was on the bottom of my like list.

Its been emotional.

Comments: It's been an emotional roller coaster. I will try and keep our feedback brief and summarise our experience. Firstly we are a small business trying to get ourselves ready to take bigger steps in to growth by implementing systems that can simplify and reduce overheads moving forward. I chose CIN7 as it ticked many of the boxes we were looking for and the promises made on the initial consultation reassured us that the on-boarding process would be taken largely out of our hands. On-boarding is where the trouble started. Largely due to the incompatibility and complexity of our existing systems the amount of time and man hours requited to get the data ready on our side has been enormous. So much so that planned "go live" dates were pushed time and time again. I found working with the support team in different time zones further complicated things. Whist our on boarder [SENSITIVE CONTENT HIDDEN] (more on him later) worked to our time, most of his support did not, so if there was a task he needed to outsource we would have to wait 24-48 hours for it to be resolved before we could continue moving forward. Due to the extraordinary amount of work that was required for us to carry out and issues with personal circumstances we had to take a brake from the on-boarding process. During this time, CIN7 deleted much of the work we had complied. This resulted in a complaint being raised and a consultation period to agree if and how we could move forward. Once the complaint reached the right hands, it was dealt

Pros:

The communication to Xero for accounting. Order management is okay and my experience is improving as we become more familiar with the system

Cons:

The link to magento is awful and not doing what it should. This was a very important reason why Cin7 was chosen so I look forward to these issues being resolved.