17 years helping Irish businesses
choose better software
About Brevo
Grow with Brevo email marketing & CRM suite.
Relative ease of use and good integration with other software we use.
Initially it was hard to configure the dedicated IP but it was due to our lack of knowledge in IT and misunderstanding with our web host provider.
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Filter reviews (2,282)
Brevo is my company's best marketing automation component.
Comments: My marketing journey started with Bravo. I have found success in email marketing with almost no problems. I like Bravo a lot.
Pros:
Bravo's user friendly interface is my favorite. I probably switched to Bravo from another platform for this reason alone.
Cons:
I faced problem several time which verifying domain with my GetPhon's company account. I didn't like this problem.
Alternatives Considered:
An excellent alternative to larger brands
Comments: We made the switch to Brevo from a well-known large e-marketing platform and we found the ease of use better, the design capabilities better and the quality of customer service better, it was also 1/10th of the price and allowed us to expand our contacts further than the bounds of our previous subscription. Despite it having some way to go in extra features, it is a good starting platform and the customer service team are excellent and efficient.
Pros:
Value for money is excellent, the customer support is great and it is really easy to create excellent-looking campaigns, the templates are nice and there is room for lots of customisation.
Cons:
I wish they had more functions to separate mailing lists, with the ability to create different brand libraries and have them assigned to certain lists. I run multiple campaigns with different brands and having to re-do the brand library every time is frustrating.
Better services but still a long way to go
Comments: It is good, as mentioned earlier we are also learning everyday just like Brevo. There's a room of improvement where you guys can actually look thru and get it sorted. But with new features like Whatsapp, Text and email related add-ons are also tremendous for a beginner/advance user to use it
Pros:
the interface is quite easy to understand, all the functions work smoothly! API control is also better than most of the Service providing companies
Cons:
The support team of INDIA specifically Noida Branch is very bad. They are actually least concerned about the customer experience. Also, the help articles of Brevo are not easy to understand. Most of the articles are very difficult to understand in spite of having help video which is irrelevant. Secondly, when you suspend any service to send an email to the customer stating that your services are closed and hence YOU HAVE TO REBUY THE SERVICES - which we usually don't get to see in the email. Third, make the user experience slightly smoother to use. Fourth, GDPR or Brevo Policy is based on EU which is usually different from Asian Countries so make some exceptions in terms of Mail sending.
Alternatives Considered:
Mailing for memberships
Comments: Overall we have a fantastic experience with Brevo and will continue to use it for the foreseeable future.
Pros:
The ease of use and setting up of the system. It works well with our membership database by being easily updatable via an excel export/import function. It is highly configurable for setting up lists and filters allow us to tailor make our content for our subscribers. The price is also good in comparison with other platforms.
Cons:
If a contact changes their data within the brevo system we do not receive a report to show what has changed which would allow us to update our main database.
Alternatives Considered:
Perfect email marketing software for medium-sized company with design in focus
Comments: We switched from Campaign Monitor to Brevo and are more than happy with this step. I took less than a week to set everything up and even without long training the team was able to send their first campaign. Thank you!
Pros:
I like the ease of use so that we can concentrate on design. Every technical aspect as delivery and spam prevention is managed by Brevo in the background and we can just use the software. Moreover I really like the backend-layout – by no means outdated. Thank you for developing the free shopware plugin. As a medium-sized company we rely on well integrated solutions and do not have a big budget for individual programming.
Cons:
EU privacy laws are complex and difficult to understand. As Brevo was founded in Europe, France I wish there would be a little more support/training or even software/cookie-solutions in this direction.
Alternatives Considered:
5 star delight!
Comments: 5 star experience from initial setup to sending out my first batch of emails. Would highly recommend.
Pros:
Its just so simple to use! Within a few clicks I had my contacts list set up, a campaign built and finally sent. Took like 5 minutes.
Cons:
At the moment I have not found any. I'll be sure to let you know!
Efficient and intuitive
Comments: I use the tool every week. It is fast, intuitive and efficient. It meets my needs.
Pros:
I like the facility to use. It's very easy to learn how to use Brevo, and it's efficient. I like the designer tool for emailing campaign. It's intuitive.
Cons:
I find that the unsubscribe options are too limited. I would like it to be possible for those who receive our emails to unsubscribe from one list, without unsubscribing from another. Rights management could also be improved.
Meaningful full marketing app for startups
Comments: As an early startup, i used your product for sending bulk email. So features like bounce rate, click rate helped me to understand a lot
Pros:
All the features are useful, especially ability to design email/wa templates. The learning curve is low, making product usable
Cons:
I think if i have the ability to select number of users to bulk send, that would be great
Alternatives Considered:
Easy to use
Comments: Very happy. Highly recommended, especially for those starting out their email list.
Pros:
I love how user-friendly it is. I had no trouble setting it up and updating it because of the detailed instructions.
Cons:
I’m not sure how accurate the email open rate is.
Considerable Marketing Platform
Comments: It's good overall. We switched from Braze actually
Pros:
Easy to use Free plan Customizable templates SMS and WhatsApp marketing
Cons:
UI can be more better. Sometimes the screen lags as if it is still under development and workflows can be more specific to the lists and groups.
Alternatives Considered:
Game Changer
Comments: Overall, SendinBlue has been a huge game changer for our company. I have been doing the email marketing for over 5 years and with our previous provider it was a time-suck for little result. I'm happy that there are constantly updates and changes being made to stay current and enhance the features available. Not only has SendInBlue saved me a ton of time, it has really increased the value of our email marketing program.
Pros:
It's overall ease of use was a big pro when I first saw it, but I think the selling point for me was the contact management capabilities. The ability to keep all of our lists in one place and be able to filter for certain contacts has changed the way that we market and has made the process of personalizing one hundred times easier.
Cons:
Being the analytics person for the company, I am disappointed with the limited abilities of pulling our results.
Alternatives Considered:
The best choice when it comes to small business email marketing
Comments: The software works well, the price is fair, I haven't had any issues at any point. Previously, I have used another (very popular) software with some earlier projects, and it was a nightmare to find what I wanted from their interface. Send in Blue interface is simple and well-thought.
Pros:
We use Send in Blue to send occasional e-mail newsletters and marketing campaigns. The campaign builder works well; everything is easy to understand. I really appreciate the segmentation possibilities, that are even available for free accounts. Previously, I had to pay a lot to another software manufacturer due to ridiculous limits regarding segmentation and lists. I rather pay for the emails I send. Send in Blue is perfect from this point of view.
Cons:
The software could have more integration options to the other tools I use, but I am aware that those are not the most common so I understand.
Alternatives Considered:
Excellent choice for light use email marketing
Comments:
I was delighted with my experience using sendinblue, their customer service is absolutely amazing, professional and personable.
The affordability made it an ideal choice for our firm as we do use email marketing, however we don't use it frequently enough to justify paying a high subscription price.
Sendinblue is easy to use.
We do not have a dedicated marketing team so it's vital that my team and I can easily learn to use the software, and use it well enough to see results.
Sendinblue is the best low cost software I've used in this category, again my experience was wonderful.
The only drawback is that if you're a large company, or use this service quite frequently or heavily, you may be disappointed by the services offered.
Pros:
Sendinblue is affordable and easy to use. I was able to set up sendinblue with ease. For businesses who don't use a great deal of email marketing it is ideal and convenient. It offers email automation, email templates with drag and drop, and online learning tools to help you get the most out of sendinblue. Helpful insights and detailed analytics are available and allow us to improve our email marketing. Another great tool is contact management. Overall sendinblue has all the tools for our business needs.
Cons:
The only con is that it lacks some of the extra services that other products offer. While this is not a concern for us at this time, in the future that may change and of course some businesses need those extra features.
Sendinblue. For those that want an all in one solution for mail, marketing, list management
Comments: Before Send in blue I had dabbled with mailchimp and found it so hard to do anything and all the time being punished with the financial hits of the charges. Once I signed up for Sendinblue the whole mailshot, landing page, website to data opt in became a breeze. Anytime I faltered I went back to the sendinblue videos or course. Everything is a delight to do and creating a campaign less painful than before and the deliverability is high. A true winner of an experience.
Pros:
Send in Blue makes is easy to mark out and make a plan of action so you know what you want to do. From the campaign email through to the landing page, to the sign ups and all integrated nicely with my wordpress website and Elementor. As it is all in one place you can skip in and out and work on components and filter and sort the emails. Make a list of what you want and Send in Blue has it somewhere. I even took a certified course in send in blue on marketing automation using send in blue (free course).
Cons:
The only downside to Sendinblue for me was my lack of knowledge. However Sedin blue top the rescue with their free courses. Now I invested a few days of y time doing them and in the process the light bulb came on on what I needed to do. Once I got it, those training courses were the perfect tutor, they not only taught me automation and everything else, better, they did it so I could do what I learnt in the Sendinblue dashboard. Win win
Brevo: Is it worth the Investment or No
Comments: Well in summary, Brevo, formerly known as Sendinblue, presents a compelling solution for businesses that are in dire need of versatile marketing automation and an email marketing platform. I'm also one of the owners of a business in need of this service. With its user-friendly interface, robust automation capabilities, and competitive pricing, Brevo seamlessly caters to a broad spectrum of users. Despite the minor drawbacks that I mentioned earlier, Brevo's strengths make it a strong contender in the market, especially for organizations looking for an affordable and feature-rich marketing solution. If you ask me, Brevo is a well-rounded platform that maintains a balance between functionality and accessibility. This makes it a solid choice for businesses aiming to elevate their digital marketing efforts.
Pros:
User-Friendly Interface: First of all, I love the simplicity of the design of the new user-friendly and intuitive Brevo interface; particularly the light-green feel of the Homepage and dashboard. Another striking thing there is their deliberate use of abundant white spaces; this does not only make the platform appear super-classy but it also makes it very easy for both beginners and experienced marketers alike to easily understand the system and make proper use of it. The drag-and-drop editor simplifies the process of creating engaging email campaigns without requiring extensive technical skills. Email Deliverability: One of Brevo's standout features is its robust email deliverability- anyone who uses the platform can attest to this. I've been using Brevo for over 3 years now (from when it was still known as Sendinblue). The platform employs advanced algorithms to optimize email delivery, minimizing the chances of messages ending up in spam folders (provided you use a custom email eg info@yourwebsitedotcom, and also verify you domain). This is crucial for ensuring that your messages reach the intended audience. Automation Capabilities: Brevo excels in automation, when it comes to automation, I give it to them. The system allows you to set up workflows for various scenarios. From welcome sequences to abandoned cart reminders, the automation features enable businesses to streamline their marketing processes and engage with customers at the right time. What's more interesting is the fact that even if you don't know how to use Brevo and need a little help, you can access training videos on Brevo's YouTube channel to help you get started. Affordability: The platform's pricing structure is competitive, especially for small to medium-sized businesses. Brevo also offers a free plan with basic features and affordable paid plans that scale with the user's needs even though that amount (Starter $25, Business $65, and BrevoPlus placed at custom price) is still a bit on the high side for some of us in Africa due to exchange, inflation and a whole lot of other pressing factors. This makes it an attractive option for budget-conscious organizations (especially those in the big 5). Comprehensive Marketing Suite: Brevo is not limited to just email marketing; it's a comprehensive marketing suite with an array of marketing tools. Users can leverage features such as: - SMS marketing - Chat - & CRM integration, creating a unified platform for managing various aspects of their marketing strategy. Analytics and Reporting: The platform also provides detailed analytics and reporting tools, offering insights into the performance of email campaigns. Users can track key metrics in real-time, such as open rates, click-through rates, and conversion rates, enabling data-driven decision-making.
Cons:
Learning Curve for Advanced Features: It is true that Brevo is user-friendly, however, mastering its more advanced features may take some time (this is the reason I'll advise avy new user to get some help from their YouTube channel. Users looking to harness the full potential of the platform may need to invest additional effort in learning and experimentation. Limited Design Flexibility: Although the drag-and-drop editor is very convenient, some super-creative users might find the design flexibility limiting. Customizing templates beyond the provided options may require HTML/CSS knowledge, which could be a drawback for those without coding expertise. Contact Management Complexity: Managing contacts and segmentation could be more streamlined. Some users may find the contact management interface less intuitive compared to other platforms, especially when dealing with larger contact lists. Template Selection: While Brevo offers a variety of templates, the selection might not be as extensive as some other competitors. Users who are keen on getting some highly specialized or niche templates may find themselves needing to create custom designs; this is exactly what I do any time I want to create a campaign.
Alternatives Considered:
Brevo uses hidden policies to decide who gets to be a customer
Comments: Brevo was easy to sign up, pay, and set up the SMTP links, but then a huge frustration to communicate except through a support agent that always had to send the information to another team. I understand the need to ensure email quality - but refusing to work with a client in any way is a horrible practice. It shows me that even if we had been a client for months, years, or since their inception (without any reason shared with us) that we could just be cut off and shunned.
Pros:
Brevo appeared to have all the features we wanted
Cons:
Brevo blocked us within hours of using the service without much of any notice sent to our administrator. They reviewed our email content with scrutiny and sent us screen shots asking what the intent of a specific email - which clearly based on its headers were sent to us and forwarded to a gmail account for a particular user. We also host an addiction recovery client whose emails may contain private and sometimes descriptive information about an addiction - we were also asked about those emails.
Best decision we've made!
Comments:
Moving to Sendinblue has been the best marketing decision we've made in the last 2-3 years. Our delivery rates have improved, retention has gone up and we've averaging an open rate of 58% compared to 36% when we were using our previous platform (Mailchimp).
On a few occasions we've needed to contact support, for advice. The support function at Sendinblue has been faultless. Responses are fast and they can't do enough to assist you... again unlike 'other' platforms where you wait up to 72 hours even for an initial response!...Which really hinders marketing
We recommend Sendinblue to any/all organisations, regardless of size, who want a self-intuitive marketing platform, that does everything you want it to with a support department that ARE actually there everyday to support you
Pros:
The Dashboard is excellent, giving a complete overview of all your campaign statistics as well as single line clickable 'top line stats' of your individual campaigns Creating a campaign could not be simpler, with very easy click & drag modules to build your campaign exactly how you want it Once you have sent your campaign, with either a 'send now' or a scheduled time/date send, the reporting is excellent. The usual stats are included, for example total sends, successful sends, opens, click throughs, soft/hard bounces, click throughs etc. But the addition of metrics such as average time to open, average time to click, total and unique clicks plus a timeline gives you everything you would want to see. The reporting for us is one of the strongest features Automation is a great addition, where workflows can be created that trigger actions such as send email or sms based on conditions or events - Sendinblue even includes an sms engine to engage with clients even more
Cons:
Having sent numerous campaigns, trying different formats and schedules, we are yet to find anything we don't like or think that could be improved
Alternatives Considered:
Email marketing with most of the tools you need and the least limitations.
Comments: My experience with Sendinblue has been awesome, I use it for 3 of my websites, and the tools offered can definitely improve your business.
Pros:
-Ease of creating an email campaign. -Their own CRM is connected to user behavior. -Even the free version is so complete. -Integration with many apps especially several WordPress form builders. -Multi inbox, manages emails and even Instagram messages.
Cons:
-The landing page feature could be so powerful but it is outdated.
Alternatives Considered:
Great UI, rock solid functionality and features
Comments: SendInBlue is a swiss army knife multi-tool that gives small businesses access to marketing, FB campaigns, Chat, Transactional, List Management and CRM all in one package.
Pros:
What I love about SendInBlue is the ease of setup. Once you register, you can easily find what you're looking for. We do a lot of email marketing for our law association but do a lot more transactional emails. The SMTP features are easy to find and implement.
Cons:
It's a bit more expensive than Mailchimp but gives your more flexibility. Would be great if you could get to the gallery of saved images easier. I love that you can add live chat to your website with SendInBlue the script is a bit heavy and can slow down page loads.
Manage email campaign easily
Comments: This marketing software really has help us managing and planning our email marketing campaign and its effectiveness to the maximum. I really like that all the report for the marketing campaign is filled with useful analytics report that we have use it to measure the marketing campaign rate of successful.
Pros:
I really like all the marketing feature and option that are provided by Sendinblue. It has all i need for automation marketing process, like email marketing manager and newsletter builder. The inboxes help to store customer's previous email history, so we can serve and response to their inquiries email better.
Cons:
The customer service is not as active as it should be, they are not operation for 24/7 and as our company is on difference time zone, it is difficult to have a real-time chat session with them. An integration with other outside service like Gmail also will add more flexibility to our marketing process.
Excellent email marketing and automation platform
Comments: In summary, Brevo is a complete and reliable platform for email marketing and automation. It has boosted our business by providing us with the tools we need to reach our customers in an effective and personalized way. We recommend it 100% for any business looking to improve their digital marketing strategy.
Pros:
Brevo has proven to be an indispensable tool in our email marketing and automation strategy. Since we started using this platform, we have experienced a significant increase in the effectiveness of our campaigns and interaction with our customers.What we like most about Brevo is its intuitive and easy-to-use interface. It allowed us to create and personalize emails quickly and easily, even if we are not design experts. The variety of pre-designed templates makes it easy to create attractive and professional messages. In addition, the ability to segment our contact list and send personalized emails has significantly improved our open and conversion rate.
Cons:
Could improve the CRM part and the integration with google forms.
All-in-one email marketing tool for Small Businesses.
Comments: The general encounters with them are extraordinary, I generally find new things and figure out how to give the best for myself and my customers. I'm happy I'm inclining toward a solid, veteran organization that realizes how to react and criticism on each move I make. The great encouraging group of people gives me the certainty that I can proceed to develop and develop together, in the organizations I do and the administrations I offer to different organizations.
Pros:
Sendinblue premium engages the business to grow new associations through auto publicizing, email advancing, esteem based messages, messages, visit customer associations with the heads, Facebook notices, and retargeting advancements. It's constrained by a-list customer gatherings and offers to assess plans. It's created on me who I to some degree like the finished thing - the clean, dependably checked messages that go to my patients to banter with them reasonably. I like how basic it's to make messages and incorporate contacts. We basically required the best way to deal with talk with our customers even more effectively. It is anything but difficult to use with a minor expectation to absorb information. At whatever point you are trapped, client assistance has been astounding every single time! Normally, message them through FB Messenger and they have answered inside a day. That is truly what separates them as I would see it! May be "less expensive" choices around yet this is priceless!
Cons:
Sendinblue Premium has horrendous customer uphold during the hidden periods of realizing and using their thing. This consumed enormous measures of inside ongoing memory absurdly. It appears to be a touch interface for fixing layouts League. Also, we do miss the handiness to organize pro designs which may be wont to make new void arrangements. The streamlined features are similarly not available in this application.
Alternatives Considered:
It has been so helpful
Comments: We use Brevo every week at least and sometimes more. It's efficient, good delivery, and the ability to personalise emails and automate emails is a huge plus.
Pros:
The ability to set up multiple lists without being charged extra is a big bonus for me.
Cons:
I wish they wouldn't keep updating the interface and moving features I am used to.
Alternatives Considered:
Sendinblue is the new born high quality all inclusive emarketing plateform
Comments: I used it for almost five year now and i think that is the most valuable tool on this category. I already uses MC, or CM but sendinblue is more powerfull, less expensive and has still great potentiality !
Pros:
I like the fact that his setup is quick and easy, that you can build a very strong and multi channel emailing strategy with one single tool.
Cons:
Maybe the emailing personnalisation should be improved even if they already did lately some great improvements.
A low-cost, comprehensive system for organizing your email marketing operations.
Comments: Sendinblue has given us the tools we need to manage and arrange our email marketing campaigns. We've reduced a lot of procedures and improved the effectiveness of our advertising efforts thanks to Sendinblue. We may repeat them again and over again within a particular time frame, all at a minimal cost.
Pros:
Sendinblue is a low-cost tool for effective email marketing and campaign management. I enjoy how simple it is to create and organize contact lists, as well as divide them into sub-groups, which makes mailing fliers to them much easier. Sendinblue's ability to increase our contact lists without charging any more fees is something I like. I appreciate Sendinblue's ready-to-use concepts and templates, which make it simple to construct our campaign and add images and links. I enjoy the testing option since it allows us to analyze the ad campaign before sending it and make changes as needed. Add to that the option to upload materials such as presentations and PDFs as attachments. I particularly value the reports that Sendinblue provides, which allow us to see how many individuals have responded to our communications.
Cons:
I found nothing to dislike about Sendinblue because it is really basic and straightforward to use. But I think it needs to be improved even more so that we can get more reports and analyses, which would help us improve the way we do email marketing.
