Pipedrive Reviews

Great Starter CRM for New Users

Pros:

Very easy to enter new contacts into the system, or to do a bulk import. Very Easy to search for contacts via the search query, including custom fields. You can select multiple contacts at the same time and edit their information in a multiselect format. Very easy to create custom columns that will enable you to organise the information that you need.

Cons:

Not the best with organising tasks automatically or checking for overlapping tasks.They do not have a lead generation tool in the form of a lead capture technology or widget.Does not have an email marketing integration like more modern Real Estate CRM's

Great for efficiency & simplicity

Comments: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros:

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons:

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered: monday CRM and monday.com

Reasons for Choosing Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From: Insightly

Reasons for Switching to Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

Pipedrive review

Comments: Pipedrive has streamlined our sales process with its visual pipeline, making deal tracking easy. The customization options and automation features save us valuable time, while email tracking helps ensure that we follow up promptly. With insightful reports and a functional mobile app, Pipedrive is a user-friendly CRM that significantly boosts our productivity.

Pros:

Pipedrive is user-friendly and keeps your sales process organized. Its interface is clean, straightforward, and easy to navigate. The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting.

Cons:

The complex sequence, advanced automation workflows, and detailed customer segmentation features are missing.

The Worst CRM You'll EVER Use - Avoid Pipedrive At All Costs

Comments: Don't be a sucker and use it... I emailed the [sensitive content hidden] and you should as well. [sensitive content hidden]

Pros:

If you're looking for a CRM that requires you to REFRESH the page after VIRTUALLY EVERY ACTION, you've found the right CRM! TRY reaching them on live chat... yeah, you'll wait at least 90 mins. AVOID these people at all costs - a complete rip off.

Cons:

Nothing. Poorly designed without the ability to customize default fields.

Pipedrive Drives Positive CRM Experience

Comments: The support team via the chat service has been of great assistance. The thoroughness of the data one can compile for a sales prospect is very good.

Pros:

The calendar integrations with Google and Microsoft365. Ability to create templates for emailing.

Cons:

There is a reasonably steep learning curve, although the support website and the chat services are beneficial.

Alternatives Considered: Microsoft Outlook, Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Pipedrive: Pricing and some familiarity with the product from a prior experience.

Simplicity. Implementation on your own without a need for an implementation agency.

Comments: I was very happy with using Pipedrive, it didn't require a 'consulting agency' to implement it, I was able to implement in a 100+ software development company.

Pros:

The simplicity. The UX and the UI. It's super easy to set up, even for a non-technical person.

Cons:

Reporting seemed to be pretty limited in what you are able to do. Some of the metrics you can only view in "this month" mode, and not everything you can see in a timeline to track it over time.

Alternatives Considered: Zoho CRM, Livespace, InStream CRM and HubSpot CRM

Reasons for Choosing Pipedrive: The switch was from the Free plan of HubSpot. The first paid tier had 5–10 seats included, while I only needed 3, so it didn't make sense to upgrade. So, we switched to Pipedrive.

Switched From: HubSpot CRM

Reasons for Switching to Pipedrive: The best UI and UX. It didn't feel that overwhelmed with all the features and stuff.

Fitness and pipedrive

Comments: Pipedrive creates a efficient, intuitive, and smart hub to manage clients

Pros:

Quick and efficient sorting for current and prospect clients

Cons:

Duplication clients are not automatically marked, which in the fitness industry would save loads of time

Alternatives Considered: HubSpot CRM

Reasons for Switching to Pipedrive: Product reviews, fit for the company demographic, integrations, and ease of use

Productive tool and very easy to use

Comments: Overall, its an easy CRM tool, that is also very powerful and dependable. We have been able to create properties, link to web forms, and generate automations within first couple of days of creating account.

Pros:

Easy to use; Once you learn the basics, and terminology, Pipedrive is very practical.

Cons:

The workflow when going through activities isn't too efficient. It involves a lot of tabs, and bouncing from object to task.

Great Tool For A Great Price

Comments: Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors

Pros:

Pipedrive is great, it has a simple workflow while allowing a lot of customisation

Cons:

The email feature is lacking, considering the competition's features set in this area.

Alternatives Considered: HubSpot CRM

Reasons for Switching to Pipedrive: Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.

Great software for our start-up

Comments: We have been looking very closely at various CRM solutions. In the end, we opted for Pipedrive as the best software for a start-up and haven't regretted this decision for a second.

Pros:

The ease of use, the clarity, the many functions. The user interface is really easy to use and you can always find your way around.

Cons:

I am very satisfied with everything. The only thing is that sometimes integrations with other software are not possible because there is no predefined interface. You would have to be a customer of the largest CRM provider. But we hope that Pipedrive will continue to grow and that there will then be more predefined integrations.

Pipedrive gives a good capabilities for a CRM with great integration.

Comments: In my opinion, it's fantastic. Since I'm working in IT and sales, Pipedrive is a very powerful CRM for business with easy access for users. I used both HubSpot and Pipedrive recently, I prefer the way Pipedrive does this, I feel more productive.

Pros:

Pipedrive is very straightforward to use, the Pipedrive automation is the best it helps me automate my flow. When we started using it we loved it because it had fewer features than most competitors, but the features it had worked better.

Cons:

Limited filters- As comparison with other systems in market.

Very Useful Sales Tracking Software

Comments: In its capacity as a customer relationship management (CRM) system for our sales staff, it has proven to be rather effective. Although rather elementary, the lead assignment workflow automation is quite accessible and user-friendly.

Pros:

Simple to navigate and modify to fit your needs. The majority of the description of features and abilities is written in straightforward English. Resources for understanding one's talents are readily available and simple to use. A thriving ecosystem for third-party app integration, allowing us to seamlessly bridge gaps between essential business tools (email, Teams, Zoom, etc.).

Cons:

In all honesty, I can't think of much that I dislike about Pipedrive. Its interface may benefit from some modernization as it now appears somewhat dull and uninspiring. There is no more information.

Pipedrive review

Comments: overall I will give Pipedruve a 4 out of 5 stars

Pros:

it works flawlessly both on your computer and on your mobile, uses gamification to boost the conversation rate of lead capture, and the ability to prioritize tasks effectively

Cons:

sometimes customer support is a bit slow in their response

Alternatives Considered: Google Drive

Reasons for Switching to Pipedrive: the good reviews it has of Pipedrive and the overall experience is easier to use

Solid Entry for CRM Market

Comments: Pipedrive has been a staple for our Business Development Team as we've expanded rapidly over the last few years. As we've built it out for our team's workflows, we've created a solid systems for maintaining prospect records and increasing efficiency of our team.

Pros:

The ease of use for a user new to a CRM has been great for our growing team. The ability to have people share prospects and notes with each other has helped our team learn from one another as well.

Cons:

Some of the integrations with external software can be a bit clunky. We've run a few zapier integrations and direct api integrations with other tools in our tech stack to build up our experience on the platform.

My Pipedrive Experience

Comments: Overall, my experience with Pipedrive has been positive. The visual pipeline makes it super easy to track where each deal stands, and I also appreciate the real-time reporting. On the downside, the mobile app isn’t as powerful as the desktop version.

Pros:

How intuitive and visual it is. The interface is super user-friendly, and you can see your entire sales pipeline at a glance. It’s like having a chessboard where each piece represents a sales opportunity, and you can easily move them from one stage to another. Plus, the task automation is a lifesaver; it saves you tons of time on repetitive tasks. And the real-time reports are awesome for knowing exactly how your sales are doing without having to do any complicated calculations. Overall, it makes managing sales a lot simpler and even a bit fun.

Cons:

It can get a bit pricey. While the interface is generally cool, it can sometimes feel a bit overwhelming with all the options and settings available. It takes a bit of time to get everything set up just the way you want it. Also, the mobile app isn’t as robust as the desktop version, so managing things on the app is awfull.

An excellent tool for small businesses looking to scale up

Comments: Overall a great tool i'd use often and recommend to others looking to streamline their business development and sales efforts - especially for small businesses who haven't used a CRM solution before.

Pros:

It's easy to set up. I love the visual pipeline (that we can customise) so we can track deal stages. Email marketing through pipedrive is simple too.

Cons:

Editing emails can be a pain - you need to save and go out and back in each time or we've sometimes found changes have been lost.

Pros and cons of Pipedrive

Pros:

I like the sales centric features and the customer friendly interface

Cons:

The cost is a bit high compared to other alternatives

Easy to use as CRM, with nice features on reports, and a nice customer support.

Pros:

The ease of importing/exporting data and of managing the data.

Cons:

The complex way of searching/filtering is not easy for everyone to understand.

Pipedrive in the real estate sector

Comments: It saves us a lot of time with its use in reporting and its benefits are reflected in sales performance. The cost is acceptable allowing its use in the company.

Pros:

It can generate a good sales funnel and the best thing is the follow-up of leads to be able to follow up with potential customers. It also optimizes tasks, automates them and unifies sales processes.

Cons:

Some small features are missing to further enhance the user experience such as being able to track assets.

Pipedrive Review

Pros:

Pipedrive is simple to use and doesn't require extensive reading to grasp how it works. They offer some wonderful tutorials to aid with anything that may arise. It's an excellent tool for anyone looking for something easy to use and inexpensive. The tools allow our small team to keep track of emails, leads, and lead stages all from a single dashboard. Pipedrive is designed specifically for sales professionals. The management reporting tools are there and improving every quarter, but Pipedrive stands out for its ease of use for salespeople.

Cons:

One disadvantage to using Pipedrive is that you have to pay extra to use some custom fields in the reports, and the fee can be rather high, especially if you want to unlock all of the features.

Performance and contact management solution

Pros:

The tool is effective in helping us improve performance through effectively handling marketing,

Cons:

The cost is a little bit expensive compared to any other alternatives

"Pipedrive is a fantastic tool for managing sales pipelines

Pros:

One of the most beloved aspects of Pipedrive is its intuitive and customizable interface, which empowers users to tailor their sales pipelines to fit their unique workflows seamlessly. With its user-friendly design, sales teams can easily track and manage leads, deals, and contacts with unparalleled efficiency. Additionally, the automation features simplify repetitive tasks, freeing up time for more meaningful interactions with prospects and customers. Pipedrive's adaptability and ease of use make it a favorite among sales professionals seeking to optimize their processes and drive results.

Cons:

limitations in its reporting capabilities, wishing for more advanced analytics and insights within the platform.

Pipedrive - A Valuable Sales Tool with Room for Technical Improvement

Comments: Pipedrive has been a significant asset for our sales team, providing us with essential tools for managing our sales processes. However, there are areas where this platform could use some technical improvements. Pipedrive is a valuable sales management tool with a user-friendly interface and useful features. However, the platform's technical stability and performance could use some attention, especially when it comes to minimizing downtime.

Pros:

Pipedrive's interface is user-friendly and easy to navigate. The visual sales pipeline view simplifies deal tracking and management, making it accessible to both new and experienced team members. The email integration is incredibly useful, enabling us to track and sync our communications with specific deals, ensuring nothing gets overlooked.

Cons:

Pipedrive falls short in terms of technical stability. We've encountered occasional hiccups and downtime, which can be frustrating when working on critical tasks. These technical issues have led to interruptions in our workflow, and while they are not frequent, they do have an impact when they occur.

Solid CRM for teams

Comments: Fairly good, but lacking in ease of use.

Pros:

Pipedrive worked well in terms of collaboration, the team could work together on the sales conversion process.

Cons:

Some functions that were important to us like emailing prospects wasn't very intuitive.

The best CRM software

Comments: I like the automation in lead generation thus translating to increased sales.

Pros:

It simplifies complex sales tasks thus saving us a lot. It also helps us massively on lead generation and follow up.

Cons:

I like everything about the software. I have not yet experienced any shortcomings with the software.