--- description: Learn more about Zendesk Explore price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Explore Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Reporting Tools](/directory/30053/reporting/software) > [Zendesk Explore](/software/132248/bime) # Zendesk Explore Canonical: https://www.capterra.ie/software/132248/bime Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/132248/bime?page=2) > Zendesk Analytics provides insight into customers' preferences, interactions, and behaviors so users can improve customer experiences. > > Verdict: Rated **4.2/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 23 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Base Plan ($490/mo): Get all the features of BIME and 45+ connectors, like Google Analytics, Salesforce, Zendesk, MailChimp, and more. Big Data Plan ($690/mo): Get all the features in the Base Plan plus access to our SQL DB connectors, like Amazon Redshift, Google BigQuery, MongoDB, and more. Two user licenses come with above platform fee. Each additional user is $90/mo, and each additional viewer is $9/mo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Brazil, Canada, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Customisable Dashboard - Customisable Reports - Dashboard - Dashboard Creation - Data Connectors - Data Import/Export - Data Management - Data Visualisation - Drag & Drop - Functions/Calculations - KPI Monitoring - Multiple Data Sources - Performance Metrics - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Reporting & Statistics - Reporting/Analytics - Scheduled/Automated Reports - Search/Filter - Strategic Planning - Trend Analysis - Visual Analytics - Widgets ## Integrations (20 total) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Reporting Tools](https://www.capterra.ie/directory/30053/reporting/software) ## Related Categories - [Reporting Tools](https://www.capterra.ie/directory/30053/reporting/software) - [Business Intelligence Platform](https://www.capterra.ie/directory/23/business-intelligence/software) - [Data Visualization Software](https://www.capterra.ie/directory/30696/data-visualization/software) - [Dashboard Software](https://www.capterra.ie/directory/30839/dashboard/software) - [Statistical Analysis Software](https://www.capterra.ie/directory/30752/statistical-analysis/software) ## Alternatives 1. [Google Analytics 360](https://www.capterra.ie/software/177042/google-analytics) — 4.7/5 (8090 reviews) 2. [Microsoft Power BI](https://www.capterra.ie/software/176586/power-bi) — 4.6/5 (1872 reviews) 3. [Tableau](https://www.capterra.ie/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Dataslayer](https://www.capterra.ie/software/218756/dataslayer) — 4.7/5 (88 reviews) 5. [Better Reports](https://www.capterra.ie/software/1011380/better-reports) — 4.9/5 (167 reviews) ## Reviews ### "easy to use" — 4.0/5 > **Diego** | *11 December 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Cons**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26 January 2026* | Food Production | Recommendation rating: 2.0/10 > > **Pros**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Cons**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "Insightful and Reliable Reporting for Support Teams" — 4.0/5 > **Hadi** | *23 April 2026* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Zendesk Explore is an impressive tool that allows users to analyze the large amount of data produced by Zendesk. The built-in reporting tools, including pre-built dashboards, make it easy to analyze customer support data such as ticket volume, SLA performance, agent productivity, and trends in customer satisfaction. The custom query builder is very versatile, and once a user understands how to write queries using the system's logic, they can create reports that fit their exact operational needs. Additionally, the ability to easily share dashboards with colleagues will help ensure that all departments are working together. > > **Cons**: When creating custom metrics/working with calculated attributes there seems to be great learning curve. Several of the terms used and the structure of datasets aren't always clear to new users. Performance when loading large dashboards can lag, and the number of visualisation options are limited compared to other higher-end BI tools. Strong capabilities but not real user-friendly to new users. > > Zendesk Explore is a useful resource for analyzing support performance and supporting data-driven decisions. Being in technical product support requires seeing trends in ticket volume, identifying any bottlenecks in support operations, and measuring service level agreement (SLA) compliance. With the right configurations, Zendesk Explore provides teams with a dependable reporting framework that allows them to find ways to improve processes and quantify results. Taking the time to become an expert creates good value for the time put into that effort. ----- ### "A real disruptor in the BI dashboard space" — 5.0/5 > **Harrison** | *11 May 2016* | Marketing & Advertising > > **Pros**: -Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans > > **Cons**: -Documentation hasn't caught up to improvements/features with the tool > > I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11 February 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Can find all the details easily with any details available of the customer. > > **Cons**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ie/software/132248/bime?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/132248/bime) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Structured Data