Response from Jagath Narayan, CEO of Ordoro. (I have spoken to this customer personally over phone many times over the past few months.)
Paul, Thank you for the detailed review. Here are my comments.
Kits: We understand this corner-case you mention. Ordoro's kit calculations round up. So, if you are low on inventory, the rounding error may show one unit left when you have only a 'fractional' unit left. We are fixing this in the next version of kitting.
Customer Support: I agree there are some things you need a help ticket for. But as you know, we respond to these requests within the same day, if not within minutes. We offer unlimited phone support because we know our users sometimes stretch the product beyond what it is built to do. Unlimited phone support is also our way of identifying new features.
Pricing: You fit in the $199 plan based on high usage (multiple channels, advanced features like kits, large number of SKUs). Thank you for being an Ordoro customer for this past year.